The O'Reilly's on Racetrack Road in McDonough is the best one I've ever been to! Edgar helped me,…read moreand he was very kind and has very good manners. This old granny appreciates that! He greeted every customer as they came in, and is extremely friendly. He asked an associate to get something for him off the shelf, and spoke to her respectfully and said please and thank you. He even helped me get my stuff to the car. I will always come to this store from now on. Thank you, Edgar!

Always super helpful! Originally came in tentatively for a brake light switch but the guy told us…read moreit didn't sound like that was the problem. He didn't have to come out to check out our brake lights but he came out and put them in to make sure they'd work.

I get the correct part for my car and the parts reps are friendly…read more The women and men get the job done well. I have been using them in this area for 12 years. S.Bradford US Army Retired This is the Mcdonough,Ga 725 Macon Hwy Mcdonough Ga

Customer Service Complaint - AutoZone Store #725 (GA-42, McDonough, GA)…read more I am writing to express my disappointment with the customer service we received at AutoZone Store #725 on GA-42 in McDonough, Georgia. Before driving to the store, we called to get a price quote for replacement headlights for our **2014 Infiniti QX80**. We spoke with **Gireesha S., Sales Manager**, and specifically asked for the price of the headlights. She repeatedly stated, **three separate times**, that "all headlights range from $20 to $35." To make sure there was no misunderstanding, we asked again and even confirmed that we were asking about a 2014 Infiniti QX80. Each time, she assured us that all headlights fell within that price range. Based on that information, we drove approximately 4.7 miles to the store with the intention of purchasing the headlights. Upon arriving, another associate assisted us. Instead of guessing, he looked up the correct part and informed us that the headlights cost significantly more than what we had been quoted over the phone. We explained that we had just spoken with Gireesha, who repeatedly quoted us a price range of $20-$35. The associate brought Gireesha to the front. Before she approached us, we overheard her telling the associate, "I know, I know, I told them wrong." When she spoke with us, she admitted she had quoted the wrong price and then asked if we had said it was for a BMW. We never mentioned a BMW, and she never asked for the year, make, or model before giving us the incorrect pricing. Instead, she simply repeated that "all headlights were $20-$35". While Gireesha did acknowledge that she made the mistake, she refused to honor the price she had quoted. Her explanation was that the store was busy and that she made an error. However, if the store was too busy to provide accurate information, she should have taken a moment to look up the correct part rather than repeatedly providing incorrect pricing. A simple lookup could have prevented us from making an unnecessary trip. Gireesha then contacted the store's General Manager, **Bailey**, for guidance. Unfortunately, Bailey was dismissive and unwilling to consider the situation, even after being told that Gireesha admitted the mistake. Bailey immediately refused to honor the quoted price and showed little interest in resolving the issue. When I stated that I intended to submit a complaint, her response made it clear that she simply did not care. The only resolution offered was a 10% discount, but that does not address the real issue. This complaint is not about the money. It is about accountability, professionalism, and honoring commitments made to customers. When a manager repeatedly provides incorrect information and admits the mistake, the company should take responsibility instead of expecting the customer to absorb the inconvenience. As a customer, I expect honesty, accountability, and respect. Instead, we experienced poor communication, indifference, and a complete lack of customer care from store management. I hope AutoZone will review this incident, provide additional customer service training for the managers involved, and reinforce the importance of verifying information before quoting prices to customers. Most importantly, I hope AutoZone encourages its managers to take ownership of their mistakes and make reasonable efforts to resolve customer concerns. Thank you for your time and attention. I look forward to your response.

Friendly neighborhood service. The team is very friendly and knowledgeable. I always have a good…read moreexperience with them.

I can't believe I haven't written a review for this place yet. Long story short, my Vue died on the…read moreside of the road in McDonough. We were able to replace the battery and alternator using some tools we bought from them as well as loaner tools they had onsite. Everyone was super friendly and helpful. They also had very clean restrooms available for customer use, which was greatly appreciated as we were there for several hours! #ThankYouThursday2021

Disgusting bathrooms! Repainted the outside to make you think it's nice inside. Nope! The inside is…read morenasty.

This place is a total dump. It's nasty, dirty and the pumps are so slow we couldn't even fill up…read more Go elsewhere until they clean up their act.

Do not purchase a vehicle from this location. Salesman Isaac is a liar and only wants to make a…read moresale. He will sale you any lies which include promises that he doesn't keep. He is very unprofessional and will dodge your calls, not only will he dodge your calls but he will look you in the eyes and lie. I highly recommend going to Angela Krause Ford in Alpharetta Ga if you're seeking professional salesmen.

I would not recommended coming here if you're looking for honesty in a workplace. Isaac has not…read moreanswered or returned any calls and is very rude. Cannot be trusted

Wow I have never had someone be so rude when returning an item. The girl checking me out was…read moreliterally slamming the cans of paint each one I bought 5. Didn't say a word to me snatch's the receipt out of my hand.Also her manager in the background just yelling no more returns. I like autozone but this location was disrespectful and rude today. Definitely will just go across the street to the other parts store.

a recent serpentine belt gone wrong! This was a disaster as I was headed to the Sunshine state,…read morehow far am I again? Friendly greetings-everyone standing with jackets! Yessir-that's why my trip ends in Marathon. As for this belt, the bearings had gone bad. Was almost set to purchase a new belt when the "Mobile Mechanic" on the premises happened to go over the noise. Squeaky wheel gets the oil-then I needed Dorothy's Tin Man Quick-Fast & in-a Hurry! the on site repairs were a blessing, only by Magnificent Holy God. was back on the road -will I need belt adjusting after I reach Fla? Reached Fla-squealing turned to screeching-onlookers say it's the belt, however less than a year old- 1st stop walk to nearest Auto store; just in case. $4 belt conditioner-Did you know you're supposed to condition your car's belts as often as an oil change!!!! Interesting A 5 mile walk to AutoZone Dale Mabry Hwy-round trip 10miles-HEY! There's snow back home!!! Florida was 71Degrees as I loaded up on vitamin D-backpacking my belt conditioner-it works, intermittently - Have been researching; "Are you turning on your defroster as soon as you crank up your car? In some cars, the AC compressor turns on when the defroster is on. That squeaking sound would be coming from the compressor pulley because of the load on a frozen belt." Coming from 32 degrees to 70 degrees??? that seems plausible. I always say my car doesn't like the cold+ The Mobile Mechanic slapped on a new idler pulley+ I'm safe and warm for right now. There couldn't have been a bigger blessing on my journey to Florida. I'll take my time scouting out mechanics, idler pulleys, compressor pulleys and have the car looked at by a professional. Meanwhile-this AZ was fantastic They seemed shocked that I paid with cash, dontcha have cash down south??? lol God Bless