I have been a regular customer for some time now----until yesterday.One clerk on duty and a manager…read morewho doesn't seem to care. waiting patiently for 10 minutes to pay for a tool in hands, and that was okay until after 10 minutes, the manager walked out from back, looked at me and I stepped up to an open counter and he proceeded to join the other clerk without a word that he might be right with me. Evidently they don't want me as a customer.

From the owner: Advance Auto Parts at 2401 Madison Avenue in Covington is one of the nation's leading auto parts…read moreretailers stocking new and remanufactured automotive parts, maintenance items, and accessories such as batteries and oil filters for all makes and models. Visit your local Advance Auto Parts in Covington, call us or go online to order and pickup in-store. Save even more on your next visit by signing up for Speed Perks and receive discounts on the parts you need.

My fiancé and I visited this location on a Sunday evening to purchase a new battery for his car…read more After waiting a few minutes for the cashier to finish helping a customer, we were quickly helped and able to purchase the battery. We decided to switch the battery in the parking lot, and they let us use a few of their tools to do this. We were also able to not pay the money for the core of the old battery, as we were able to return it right away. There was some corrosion on the old battery and it wasn't coming apart easily. Ellie was very helpful and came out to lend us a hand. She was very knowledgeable and friendly. The next time we need anything for either of our cars we will definitely return here.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

The guy working there it was very nice and helped me figure out what fuses to buy for my car. He…read morealso was honest with me that I probably didn't need new windshield wipers, even though I was ready to buy a new pair.

So I bought a battery the other day and run a review about how epic of an experience I had with…read moreAngel and Matt, the GF. After all the work and anxiety, he came down to and not being the battery, but I needed an alternator. But I knew exactly who to call. With one phone call I was like right back to join Matt who treated me again like an actual friend while taking care of business at the same time. They were sorry to hear about the failure of the battery and it being the alternator, but they were going to help to get me back on the road. At price gouging only support. No bad attitude Only positivity. And that's exactly what I need when going to car troubles just like anyone else. This auto parts source stands out against the rest just because of the fact that I don't have to worry about being screwed over because I'm a female and I'm just gonna get the truth, I'm gonna get help that I need, and I'm gonna get all the information and all of my questions. No funny stuff. I actually went to a different advanced auto parts right before this, and they tried to charge me for the same part Almost $100 more. I will leave that location out. I just want to get extra act late because this shows the consistency not just a one time thing, but that Angel and Matt are consistent and their store is running like that all the time whether it be a weekday or a weekend. Thank you guys so much and trust me, I will be back if I have to, lol! I will definitely recommend you to all my friends and family

Located in a 1/2 circle corrugated metal building across Kellogg from Lunken Airport, Schneider's…read moreis a junk yard. They have junked cars, just like every other junk yard. They are also very friendly, and deal with handshakes. I'll be back when need be.

Ladies, when your hubby sends you on a parts run these are the guys to call! If they don't have it…read morethey will source it. Stan found my elusive window, picked it up and called me when he said he would! I know, right? No one returns calls. Great family owned & run business. Julie S.

Hubby and I took the plunge and decided to share a car. He went to make a run to the store.... And…read moreOUR ONLY CAR WOULD NOT START. Thankfully this happened on a day that we didn't have to work and the car was parked safely in the garage. Hubby thought he identified the issue and checked AutoZone's online inventory. They appeared to have what we needed so he called to confirm. The person that answered the phone said they did not actually have the item in stock. We decided to walk the two mile trip anyway to explore .. there is another auto parts store in close proximity so we were planning to go there as well. The young man we encountered at AutoZone (Josh) was extremely helpful. He helped us understand what we were buying and how the options differed ... he even located the missing inventory item. We really appreciated that Josh was so thorough in our interaction.

Yikes. This was a rough experience. After getting in my car to head to the gym, it made the…read moredreading clicking noise and I knew that the winter had claimed my car battery. I was able to get a friend to come give me a jump so that I could drive to AutoZone to get the battery replaced. I entered the store and saw two employees behind the counter (I believe there was one other customer in the store). I stood at the counter. Neither employee acknowledged my existence and both walked from behind the counter to another part in the store. It's 100% not a big deal if they were in the middle of assisting the other customer/wrapping up another project, but a brief "we'll be right with you" could have fixed this problem. When the gentleman came back to the counter, I described what was needed and he grabbed his kit to test my battery which verified that the battery was bad. He seemed to struggle with finding where to attach the device on my battery. I explained to him that attaching it to any of the metal clamps on the battery would still yield a reading. I bought the battery and he grabbed it and his tools to install it. The installation process felt as poor as my initial experience. The gentleman dropped one of his tools in my engine (again, no problem, mistakes happen), but waited for my brother to start reaching under the car to find where it landed. The battery installation process took a long time. I'm no mechanic, but the experience made me feel that I may have been equally or more qualified to install the battery myself. I don't say that to sound arrogant/condescending - it's just that I understand that in situations like these, people rely on these locations to help them in a pinch. Some customer service 101 and some practice/supervision on the process could have made this whole experience much better. The next time I'm in need of a battery or other quick fix, I cannot say that I would return to this location.