Hubby and I took the plunge and decided to share a car. He went to make a run to the store.... And…read moreOUR ONLY CAR WOULD NOT START. Thankfully this happened on a day that we didn't have to work and the car was parked safely in the garage. Hubby thought he identified the issue and checked AutoZone's online inventory. They appeared to have what we needed so he called to confirm. The person that answered the phone said they did not actually have the item in stock. We decided to walk the two mile trip anyway to explore .. there is another auto parts store in close proximity so we were planning to go there as well. The young man we encountered at AutoZone (Josh) was extremely helpful. He helped us understand what we were buying and how the options differed ... he even located the missing inventory item. We really appreciated that Josh was so thorough in our interaction.

Yikes. This was a rough experience. After getting in my car to head to the gym, it made the…read moredreading clicking noise and I knew that the winter had claimed my car battery. I was able to get a friend to come give me a jump so that I could drive to AutoZone to get the battery replaced. I entered the store and saw two employees behind the counter (I believe there was one other customer in the store). I stood at the counter. Neither employee acknowledged my existence and both walked from behind the counter to another part in the store. It's 100% not a big deal if they were in the middle of assisting the other customer/wrapping up another project, but a brief "we'll be right with you" could have fixed this problem. When the gentleman came back to the counter, I described what was needed and he grabbed his kit to test my battery which verified that the battery was bad. He seemed to struggle with finding where to attach the device on my battery. I explained to him that attaching it to any of the metal clamps on the battery would still yield a reading. I bought the battery and he grabbed it and his tools to install it. The installation process felt as poor as my initial experience. The gentleman dropped one of his tools in my engine (again, no problem, mistakes happen), but waited for my brother to start reaching under the car to find where it landed. The battery installation process took a long time. I'm no mechanic, but the experience made me feel that I may have been equally or more qualified to install the battery myself. I don't say that to sound arrogant/condescending - it's just that I understand that in situations like these, people rely on these locations to help them in a pinch. Some customer service 101 and some practice/supervision on the process could have made this whole experience much better. The next time I'm in need of a battery or other quick fix, I cannot say that I would return to this location.

My blower motor was broken and making my car squeal and he fixed it so quick! also offered to put…read moreon my new windshield wiper for me which was super sweet!

Called multiple times no return calls or contact I guess they are either way to busy or don't…read moreunderstand basic customer service principles

BEWARE! Dishonest sales person and sales manager. Wasted a month of our time being strung along…read morewith promises, which then they reneged on and lied about. Lexus vehicles are great, however head north to get one from a reputable dealership. Definitely watch what they put on your credit card and make sure that what you test drive is actually what you buy. They charged a much higher amount and did not tell us. They also switched out vehicles without telling us. Be sure to capture the VIN number before you buy the vehicle at the dealership.

They've always taken good care of me. They send video links that show the service person checking…read moreout the car and sharing their findings. Everything that's going on is well communicated. It's a Lexus service center, I expect nothing less.

These guys are fantastic. Sam helped me investigate a used McLaren purchase and found problems that…read morecalled it off! A godsend!!!

Smyth Imported Car Service appeared to be the shop that could make my 1969 MGB GT run as good as it…read morepossibly could. Essentially I was requesting a expert tune up. That is what I received. Sam and his son sorted out the ignition and carburetors replacing many parts including the entire fuel system, and the gas tank. The results are gratifying. This MG is fun to drive again, almost like new. This is said after driving over 400 miles in 3 months since Smyth worked on the car. I reserved one review star because of the cost of this work.

Exceptional service from Ft. Mitchell Garage. I brought my car in with a severely rusted suspension…read morethat required a full replacement--no small or inexpensive repair. Ron handled everything with professionalism, transparency, and real expertise from start to finish. Even when parts availability became an issue, he took the time to explain the situation and ensured a safe, reliable solution rather than rushing the job or cutting corners. That level of care and accountability is rare. What truly set this experience apart was how I was treated. As a woman, I was met with straightforward honesty and respect--no talking down, no pressure--just clear, professional service exactly as it should be. As a 4th-generation, locally owned business, Ft. Mitchell Garage represents the best of what "shop local" should mean: quality work, integrity, and pride in what they do. I wouldn't take my car anywhere else.

Recently my 2020 Civic Si developed an intermittent issue with the clutch not wanting to go into…read more1st or reverse. The car has very low miles so I did not think a new clutch was needed but had no idea what else it could be. I took it to the local dealer (twice) and they couldn't ID the issue. The first time they flushed/refilled the hydraulic fluid which was pretty dirty. It helped but didn't cure the problem. The next time, they couldn't find the issue but gave me a $6000 estimate for a new clutch. That seemed way out of line so I went to Ft Mitchell Garage. They ran through all the diagnostics and then multiple people drive the car . Finally on one of the drives, Ron experienced the problem . They ended up simply lubricating the gears. It cost $237 not $6000!

Brought my car to Skaats Precision Motorsports after initially having another shop in KY do some…read morework. The car had multiple issues and Nick fixed them all. He was straight forward with everything that needed to be done and extremely knowledgeable..All work was done in a timely manner and his pricing was very reasonable..I will not take my car ANYWHERE else at this point...It's hard to find good honest shops anymore and I feel fortunate to have him locally to me...I give him 5 out 5 stars

Excellent friendly and professional service. Very much appreciated. Thank you. Will return.read more

I 100% recommend this shop! They are great! We were driving from Michigan to Tennessee and our car…read morebroke down in Cincinnati. I called 3 other shops that couldn't get me in. Elite recognized my emergency and got me right in on a Friday and back on the road in 3hours. Their prices were more than fair. The girl in the office "Emily" took us to a spot for lunch so we didn't need to pay for an Uber. My car was fixed right and fast. I couldn't be happier. Be sure to ask for Ken when you call.

I had a great experience! He was very kind, knowledgeable, and took the time to educate me. He even…read morechanged the battery out for me, and his prices were very reasonable. On top of that, he had some great jokes and made the whole experience enjoyable! I'll definitely be back in 4 years! Thanks again for the great service!

Dave at Victory Battery is always super helpful. Honest, fair and knows his business.read more

Great place I was very happy with the installation of my automatic start. I am sure I will…read moredefinitely be thinking about them and thinking, And More this winter .

Have taken two vehicles two separate times to get subs installed. After the first time my air…read moreconditioner would not turn on - had to bring it back to him where it was fixed. Everyone makes mistakes didn't think much of it. Brought my current truck to him a few months ago and pretty much everything was sloppy and dangerous. I have had to re crimp/sleeve 4 terminations that have came out on their own because all that was done to them is a light squeeze with some channel locks and wrap the connection with electrical tape; huge fire hazard. The plastic panels that he had to move to route the wires were not put back into place and were popped out. The gain on the amplifier was fully turned up which caused one of the subs to blow. All of the cables were just throw under my back seat absolutely no cable management. Would not recommend to anyone and will not be bringing any future jobs here.

They have been in the business for 56+yrs. They have helped…read moremembers of my family through the time . All the time my family & friends were treated with respect, Was always satisfied with Bill's. I have never had any problems with them either . Been on Crookshank Rd . For what seems like forever . Thanks for the Great Service to my Family & Friends over the years . Keep up the great work , By treating people with respect, and service . Thanks again . God Bless All . L.G . Williams .

Man i dont know where to start but ill keep it short their batteries are shit ans i feel like the…read moresaid it was a new battery but after 2 days not driving my car its dead again i took it back they gave me shit about a Receipt I ended up finding it it took them forever to even take it into consideration that you just see me days prior got the battery not even six months later it's time to go buy a new battery again these guys are charging old batteries selling them as new batteries because there is no way that I already have to buy new battery even the Triple A man said your battery is old I took it back to them they can't help you so if you buying a battery from them GOOD LUCK!!!!!!