I feel like leaving a review for an auto parts store is silly. But I always enjoy going to this…read morelocation when I need anything. Ill even drive by another location just to go here. Always fantastic customer service. No matter how busy they always help you politely. Francisco is the man.

When I called, I was told to hold. I was kept on hold for 20 mins then they hung up. I called back…read moreand they answered, I told them what happened and no response was given why I was hung up on. I tried to get my part and they told me " try Autozone if you don't like us". Never again, poor customer service.

Damian went above and beyond with his service today. I wish everyone would take this approach to…read morehelping others. I appreciate his help! Thanks Damian

I've been coming to this store since the store opened. The service at this location have always…read moresuffered but now it completely sucks. I came in today to buy some spray paint and there were 6 other customers in front of me with only one person behind the front counter. They asked customers that are just checking out to go to the back where another employee can ring us out quickly. The lady in the back rudely told us that she can't help us and for us to go back to the front. As i walked back to the front, the line was now longer than before. It took over 30 minutes before I got checked out. This place really needs to improve on leaning out its processes. Build a better team that can get customers in and out of the store quicker.

John was amazing! He helped me two days before in the phone and when I came two days later he…read moreremembered my car and what I needed. Galicia and enny assisted him and called two other stores to get me what I needed.. they greater me when I came in with a smile, (rare for auto stores). The store was clean and I will be coming back to get more things for my car.. thank you guys.

Great group of guys here. Tested my check engine light for trouble codes. Saved me an Arm and a Leg…read morefrom the Stealership. I bought an Optimum Batterie and they help me install it on the spot.

Eric replaced my five year old battery with a new one just like the old one. I hope I get five…read moreyears out of this Durablast Gold too. Eric was professional and fast. This is the store I shall use from now on. Thank you for terrific service. I had no wait time!

Julien and Brandon deserve a promotion, raise, a big fat bonus and everything else. They both went…read moreabove and beyond to help change a brake light for me that was completely fused and melted into the socket. Not only did Julien first make sure which light needed to be changed out, because somehow police officers just assume we are to know that our tail light / brake light is out, I went straight to auto zone right away. Julien and Brandon spent a good hour out in the rain prying out this old bulb that was rusted, melted and fused to the socket. After being completely soaked from the cold, freezing rain, they got it out and replaced the bulb and made sure it was working. I can't thank them both enough for everything. God bless them, thank you thank you soo much!!

Just wanted to give kudos when there due went to auto zone n was told I needed to spend almost 500…read morein parts my gut said get a second opinion n I'm glad I did was able to get a diagnostic for my Acura MDX from a young man named Jordan super nice , and was very informative of what needed to be purchased to get good ol coco channel back in good health turn out I don't need a new battery just yet thanks to Jordan I got a brand new Alternator n was able to meet a mechanic as I walked out that will have my car fixed by this afternoon, if looking for honesty and great prices check this place out right near the Wal-Mart off Jimmy Carter !

I visited this location on June 11th around noon, and the customer service was incredibly…read moredisappointing. Walking in, there were three female employees at the counter who completely ignored me--not a single one bothered to greet me. The only person who eventually assisted me was a girl with orange hair. I told her I needed to purchase a new battery and have it installed. She rang me up but told me I had to pay the $22 core fee upfront, and they would refund it after the old battery was brought in. If a customer is literally paying for a battery installation on-site, the old battery is automatically being removed and left at the store. There is absolutely no reason to charge the core fee just to refund it a few minutes later; it should have been handled in a single transaction. She also stated the don't do battery installs which is false, I call her bluff and show her the website she states "no one here knows how to install a battery, the person who does will be in at 3" Frustrated by the lack of logic and poor service, I left and went to the O'Reilly location down the road at 6015 Jimmy Carter Blvd. The experience there was night and day. The manager got me in and out in no time and was actively training his employees on how to properly handle customers. The 4985 Jimmy Carter Blvd location desperately needs management intervention and thorough employee retraining. Save yourself the headache and drive a few minutes further to the 6015 location instead. Hopefully, upper management sees this and gets that location sorted out! Let me know if you want to adjust the tone or add any other details.