At 11:44 a.m. today we walked into the location to pick up a one item purchase during this time there was another person in line and the cashier with a gray shirt under the name rogue had made a specific point to choose favoritism and grab a guest that she knew over the people who are already standing in line. This is not a first time occurrence the lack of professionalism customer service and efficiency should take her gray shirt and put a red shirt on her immediately this person should be demoted for her lack of empathy customer service acknowledgment and speed. Her demeanor is ugly she has a very poor attitude and is not there for the guest I'm pretty sure that this would be on the first page of any training manual that the guests come first if this is the type of way this location chooses to run your current 2.3 stars is going to dramatically drop down to 0.0 Stars close down and everyone will now continue to go to Ron's hardware which is not only friendlier cheaper cost effective we can go to Riley's we have options in this area so if you want to change the outcome of all of your future reviews you better wipe the staff out of that entire store and start fresh because you are losing money every single day that you're going to let a woman behind that counter who does not give a crap about the customers coming in it you just lost two customers that you can go back and check on your cameras at the same time because she has already ignored us in line and chose to help someone that she personally knew before being professional first calling him sweetheart and making us feel our money is not as good there as her friends is. Again I repeat the woman's name is rogue which seems very fitting considering she seems to go rogue at work and not falling procedures and policies just hanging out with her friends and having a great old time while not helping anybody not making any money for the store this is the last place that I would go to do anything when I'm in a rush trying to get something fixed and have to wait around until she's ready to help me that's not how this works anybody that goes into that store and sees that woman is going to have the same experience. The benefit of having a gray shirt shouldn't give you an excuse to be lazy and boss the people in red shirts around like workhorses so this is asinine I couldn't be more upset that one person can ruin an entire day for someone based off of an experience that they are properly trained and I would only assume are meant to train others to follow their lead and example if her leading example is to be rude and disrespectful to the guests then understand that that's how the whole team is being trained corporate office has been called regional office has been called and I promise you I'm not done. Fire rogue.... She belongs in some type of hair salon where she can chitchat with her friends all day long not in a place where people go in to take care of business and have to wait on her disgusting lazy good for nothing behavior. read more

I have been a long time Autozone customer. I purchased an expensive Duralast Gold battery thinking it would last. The first battery completely died about a year after I bought it. The one that it was swapped out with ended up having an internal short, and draining itself outside of the car quickly. I was advised that since my warranty from the first garbage battery was now up by two months, I would need to buy a brand new one. I will no longer be going to this, or any Autozone for any products. read more

I had already tested my car battery with a multimeter so I knew it was a bad battery. So, I took it to AutoZone, thinking that this was the place my wife had originally purchased it from. Since they didn't have a car battery purchase on record, Kyle offered to test it for me. He simply connected it to his battery tester and it came back with a "Bad Battery," error message. He could have simply said, we can sell you one for around $100 bucks and he would have made a quick sale. Instead he said, "This is an Advanced Auto Parts car battery and it may be under warranty. See the date of 04/2016 on the sticker?" I would suggest you checking with them 1st to see if it still under warranty. If not, feel free to come back to us if you would like." That type of honesty is rare in a world where businesses are fighting for every penny of profit and pushing their employees to lie in order to make a quick buck. Since, in the past, I've gone over with my wife to Advanced Auto Parts, I know the level of customer service they provide. It's excellent! The older black gentlemen knows us by name and it's a pleasure to go in there and be treated like an individual that matters. I just feel horrible that I don't remember his name! I hope he is as forgiving as he is nice! Anyhow, if it weren't for this level of honesty, I would have purchased a brand new battery when the bad battery was still under warranty. On the other hand, the lady at Advanced Auto Parts wanted to sell me a new alternator because she "felt," it was the alternator and not the battery. When I told her that the alternator was fine and that it was the battery, she wasn't pleased. So she took her fancy brand new system tester and within a minute said, "It's not the battery! I still feel is the alternator!" When I confronted her with the information that Kyle had provided me, she said, "They told you that the battery was bad because they wanted to sell you a new battery!" So I said, "Actually, it was Kyle from Autozone who suggested for me to come here to check if the battery was under warranty. He could have simply said, "Yeap it's both, the battery and the alternator and I would have believed him. Now, I come to you and you are suggesting that they wanted to scam me when you are telling me is not the battery, but the alternator?" At this point, she stopped saying anything and ended up replacing the car battery. The battery still had 5 more months of warranty." Needless to say, Kyle's honesty has made me an Autozone loyal customer for life! I will avoid Advanced Auto Parts At all costs! Thank you! read more

Order the parts. They messed up twice. Than they give me attitude. My car got delay over 3 days for this. I gad to buy airplane ticket for $300. People don't know nothing about the parts there. ...( parts price was $900) read more