I wanted to give 5 stars for the parts manager - Joshua Luke - my boyfriend called prior to arriving asking for certain parts for his truck and told him we would be by to pick them up. When we arrived Joshua had all the parts right there at the front ready for us and also asked about another important part we needed. Superb customer service on his part. We went back about 4 times as we ran into other issues and needed different things but no fault to him at all. But when we went back to exchange a tube and Reggie helped my boyfriend this time - he needed to return the tube he got for another and he gave him a return receipt and then told him to wait in the line again after he already did. So that was pretty weird. But this 5-star review goes out to Joshua! You the man! Thank you read more

first of all the AutoZone on Van Buren in Arlington customer service in this morning on the 1030 crew that was horrible all standing one not one can I help you not even a goodbye they all look like they had shit for brains no wonder why they're a three star O'Reillys is a spot for me now! read more

Worst location. No employee is doing any work. Looks like a hangout spot for them. No customer service whatsoever. The grey shirt employee doesn't care. No other employee in proper uniform. It's a shame. No one cares about customer service anymore. Everyone drinking monsters and hanging around. read more

Tiffany and Dannie were exceptionally helpful. Tiffany found the 2002 VW rear lights I needed quickly. Dannie graciously installed the new bulb for me. I was in and out of there in 10 minutes! Thank you both so much!!! read more

I bought wipers at the 4195 Van Buren Blvd Riverside, CA 92503 location a few months ago. I haven't really had to use them since I bought them until yesterday. When I turned them on, they're shimming across the windshield, missing the entire bottom of my windshield and squeaking, so I stopped at the same store on my way home and explained to the guy at the counter what was happening. He came out to check if they were installed correctly, and said they need to be snapped in better than they were. So he took them off and reinstalled them. Had me try them and they did the same thing. He made a comment, if it wasn't the wipers, it might be the arm, but that the arm looks really good. He then says, let me go ask someone. I follow him into the store a couple of steps behind and they were already discussing it when I came in. The guy sitting on a small stool behind the counter said it's the arms. I said, I don't believe you, how is it both arms went bad at the exact same time. He said, Well it's the arms. I'm thinking I have 2 new wipers and they both are doing the same thing, it's got to be the wipers, and then they say, do you have your receipt? Why would I keep a receipt from months ago for 2 wipers? Needless to say I received NO HELP whatsoever. Hmm, this is the same store I went to for a oil filter for my lawn mower and they told me they didn't have it. Didn't even bother to look it up. So I went to another store down the street, he looked it up and said his store is out of stock, BUT I can go to the store I had just left because they have 3 in stock! Are you kidding me? This is the worse Autozone! The employees are too busy talking with each other to care at all about the customers. read more

At the front desk there is a young tall blonde guy with the worst attitude. I purchased parts at another auto zone and they told me to come pick them up at this location off of California. When I got there this young guy right off the bat had attitude and I could tell he didn't want to help. Didn't greet, didn't say goodbye. I asked him if one of the parts was correct and he stared at me and just stated, "well I don't know your car yet." He continued to give me a blank stare and I said, "are you asking me what car I have?" Has a horrible attitude and should not be working in customer service. First time I've ever been to auto zone and had a bad experience. read more

Ordered parts for a customer in the afternoon and was told they would be available no later then 5pm same day. 5:30 rolls around and I was told the driver is running late but not to worry. I call back at 6:15 trying to find out where my parts are and I'm told 7pm and that they lied to me earlier when I was told 5pm. AutoZone is an absolute joke and barely a step above pickApart Update now at 7:55 they are telling me 9am tomorrow. read more

This morning I had an unpleasant experience with the manager of AutoZone on 2955 Van Buren Blvd Space G1, Riverside, CA 92503. An experience I had never encountered before and which I did not think was possible. My husband called this store to ask about a power steering pump and asked the person with whom he was on the phone to put it on hold so that he would come later to pick it up. In an hour, I went to pick up that part. Still, it was not in the hold, the person he spoke to on the phone was not in the store, but while two employees were looking for the part, another employee entered the store and said that she was the one who spoke on the phone and simply said that " I didn't put it in the hold. " When I heard this, I asked just a simple question: Is it sense to call ahead and ask you to hold certain parts? One answered that they were very busy and did not have time. My mistake was that I looked in the store where there were only two customers (including me), and I remarked, "The store doesn't seem too busy today." The manager (later I found out that she was the store manager) said that I offended her employees and she doesn't allow such a thing and that she won't sell me anything, that she has the right to refuse me. I asked her why she rejected me, just because I noticed that the employees didn't do their job correctly? Then she threatened me that she would call security. I asked again why she needed protection? I didn't make a scene, and I didn't shout at them. I didn't swear at them, and only I remarked that it didn't seem like a busy day. She replied that she had a legal right to refuse me and would do so. Then I saw that she abused her function, and I said, well, my husband needs that pump, and I apologized to them and wanted to buy it, but in vain, she abused her position, saying that she had the right to refuse me and she doesn't wouldn't sell me anything. Then she abusively told me to leave the store, or she would call the police. I asked again why she needed the police? I didn't do anything wrong; I was just upset because her employees didn't do their job correctly, but I didn't yell at them; I wasn't abusive to shout something in the store. Of course, I left saying I would do a bad review and a complaint to BBB. I'm not asking you to take my word for it; check the recording on the surveillance cameras, and you'll be convinced that my voice will barely be heard. I speak English with an accent, so I do not like to talk much and do not yell. She wanted to look like she was on the side of her employees, which wasn't bad if she wasn't abusing her position toward a customer. I consider her attitude was abusive because of my accent and even racist. read more

I went in to Autozone and the associates where so helpful, I accidentally put my autokey in the washing machine and my car would not start so I thought that maybe opening up the key and drying it out and replacing the battery might do the trick, I bought the battery and the associates explained to me how to take apart the key and battery and how to put it back together, well it worked and my car starts now!! thank you autozone!! read more

Joe was super, spent so much time helping to patiently assembling the challenging blades for vipers on my car. Thanks, for being customer focused, persistent, prompt and helpful. read more

If I could given it 0 stars I would've. When I walked in every single employee was standing around and I needed help with reading the codes for my check engine light. He just handed us the tool and when I told him I didn't know how to use it he just told me to "plug it in" and when I got the paper and asked what the codes were he told me to "google it" and proceeded to walk away continuing his conversation with the other workers. So no thanks to RAMONE and the other useless workers there today. read more

I shop at auto zone a few times a. Month and I visit many different locations and I find most of them quite pleasant of a shopping experience as well as informative and helpful staff but the location on vanburen in riverside is the worst the store was fine but the staff very rude makeing rude comment said between the employees then the interaction between me and the before mentioned employees his brazen behavior was then focused now on me and he didnt even bother to ask if was a rewards member I had to tell him I am a rewards member I wont ever go here again read more

Came in for a battery today and was going to take it home and do it myself, when Jose(sales manager) was ringing me up for the battery, asked if I would like assistance today and installed it himself. In and out very quickly and easily. Highly recommend this location for customer service and don't forget to ask for Jose. Steven Tillman read more

THe employees here don't seem to be very knowledgeable. On more than one occasion we've had to leave this store with the incorrect information we were given, and go to a different location to be helped and get what we need. read more

Meh. They sell auto parts, but for far more than you can find them online if you're patient. If you NEED something right now, and have no other choice, then come to autozone. This specific location blares rap music and I have yet to meet an employee who wasn't aloof or downright rude. Too bad for me it's the closest location. read more

SHOUTOUT to Julian, the manager of the store. My experience did not happen inside the store. After Julian closed the store for the night he noticed a friend and I trying to jump my car battery n the parking lot of the Auto Zone. He was already off from work but selflessly approached us and asked how he could help. He was kind, informative and was willing to sacrifice his comfort (it was super cold and he had no jacket) to assist. I am so grateful that he stopped and helped. If you see this, Julian, you're he real MVP! read more

The busiest Auto Zone on the planet. Every time I stop in here, there's always a line at least 4 deep. The store isn't that large. Come to think of it, none of the Auto Zones are that large. Thankfully the guys that work here keep the line moving and they're fairly knowledgeable about vehicle maintenance on non-European models. But if you really need to buy an emergency part like a bulb, battery or oil, I suggest going to the Kragen on Arlington. They NEVER have a line. Busy, busy, busy... read more

Once again, AutoZone goes above and beyond to help me out. I had several things I needed replaced on my car, and not only did Eduardo recommend better suggestions, he installed everything that I needed. This place never ceases to go above and beyond every time I have to visit there, and this was no exception. Thank you, Eduardo. read more

Absolutely terrible service and managers have a serious attitude problem. I was shorted 2 spark plugs (totally by accident) and the employee that shorted me felt bad and reached out. He's awesome. The managers is where the problem is. My vehicle had the plugs all pulled out and was jacked up as I had to access it through the wheel well. I was hoping they could send a driver (as they do drive to shops) to my home which is less than a mile away. They refused. After this I decided I will just return the plugs and buy from o'reilly since Autozone couldn't help me. After I had to push my vehicle out of the driveway and up a hill (took 4 people) I was Able to get in my dad's truck and head out to O'REILLY. where I actually got 6 plugs. I installed them the next day after having to Uber to and from work in the morning. Then I go to Autozone to return them and their manager refused to accept the return. At this point I took a photo of the spark plugs sitting on their counter, the manager yelled at me to which I only could describe as a 'Karen' screaming at me that I can't take pictures... Well first of all I hope she's reading this so that she can understand even IF I took a picture of her inside of a public building (place of business) that has security cameras you legally speaking have NO ASSUMPTION OF PRIVACY. So 'Karen', you're wrong. I CAN take a photo to support my claim with my credit card company. My dad has been using this Autozone for over 20 years. I've been using it for about 7. I'm a project car kind of guy always working on Vehicles. I've never had an issue at AutoZone up until this point but the way you handled me as a customer and your childish Karen remarks were laughable. At this point I will no longer be spending a penny at this store and will only be doing warranty services on any parts if they arise. read more

Jesus helped me with my windshield wipers today and was so nice about it. He is a great asset to AutoZone!! :D

Hello! I just want to give a shout out to Marcus for his EXCELLENT customer service. I went into the store in Riverside off of Van Buren and had no idea where to start. Marcus not only helped me find the items I needed, but went as far to show me how to install/use them on my car. Thank you Marcus!! You rock!! read more

Manager on site very unprofessional and disrespect to women my experience there seeking help was horrible

This store is super shady! I came in to get a few items to do some routine work on my car. The price I was quoted over the phone didn't match the price I paid in the store. When I did go in they rang me up on one register my total came out to $88 and some change. I swiped my card it said it was approved and they told me that there was an error. So then they moved me to another register, I didn't add any items to my purchase and the price went up to $137 and some change. I don't understand how my purchase to go up almost $60 for the same items. Then when I tried to have the cashier explain to me why the price jumped up so high, she gave me an attitude like it was a normal thing there. Who wouldn't question is 60 yard jump from register register? read more

Smooth. What a nice change from other auto parts locations that i have been to. They had what i needed and there was no hassle. There were a couple of people in front of me, but I was still in and out of the place in 5 minutes. The guys at the front smiled and said thank you. I have been there twice in the last month and the experience has been the same each time. read more

Marcus went above and beyond to make sure that my battery replacement was taken care of. He was very kind and got me back to driving fast. Great customer service! read more

Quick service for a few small things. Good help. Even swapped out the windshield wipers for me.

I went to this store on 4/17/2015. I waited in line for a long amount of time. More then 30 minutes and only 2 people in front of me. Finally I was next in line at the front of the line I was and then the phone rings as Steven calls me up to help me, He puts his hand/finger up practically in my face to tell me to wait. 1st off that is just RUDE!!! Then he proceeds to talk to some guy, joke around and talk about other employees on the phone who is either his buddy or an employee at another store. IT was just ridiculous and RUDE!!! His conversation on the phone went on for over 10 minutes, then he put the call on hold walked to the back grabbed some boxes read off some information to the caller, then asked them what they were working on or trying to do, the gossiped some more about who is who and where such and such a person is now and how he is doing and they are doing and so on and so on, then he finally hung up and offered to help me. I asked the guy are you for reals, that was and is just ridiculous and uncalled for, why would you have me wait so long in line and then put your hand in my face practically and then bs with some buddy of yours on the phone? His response was, "THATS MY JOB!" I told him that was ridiculous and wanted to talk to the store manager, he replied, "You are looking at me." Really I asked him, that is just rude. I told him that I was going to call the corporate office and let them know how he treated me and what he had done and his reply was" Well mam, you aint going to get me fired if that's what you trying to do." I said excuse me, I never said that, he said what I said tried to get you fired, he then replied I didn't say that, I said yes you just did, he then replied, " Well sorry for doing my job and following company rules, I don't want to get fired now." I said really, your company requires you to make me wait while you take phone calls and bs with whom ever and he replied, YES!!! I just think the customer service is horrible and unacceptable. I did try calling the GM George 3 or more times and left messages at 18668183344 numerous times and no call back yet! This is just totally unacceptable customer service!!!! read more

My son and I brought his car in to check the battery and the alternator cause his car wouldn't always start. Richard came out and helped us adjust the battery cables and the battery and alternator was fine. He was very helpful and we really appreciated his help!!! read more

Ordered a full head gasket kit on the phone before 12 pm so that I can get it by 3pm. The guy told me no problem it will be here at 3. The associate ordered the part from L.A. Warehouse and not the Gardena warehouse so it comes a day later. I call Sunday and I ask if it's in they say yes. They did not tell me I had to have the card I used to buy it on the phone in my possession when I came in to get it. I used my wife's card at the time so I had to go back home and get the part. One employee said all I needed was my identification and that is what I went to this location to get. Seems management can not train their employees right. read more

Excellent customer service by "Justin",he was very helpful and knowledgable and he was also very polite and well mannered. I was very impressed by him. If you live in the area and is looking for any automotive needs please do yourself a favor and stop by one of the cleanest and most friendliest auto zones I've ever been in and talk to "Justin" you'll be very pleased. read more