I stopped by Napa Auto Parts today to return a few items, and from the moment I walked in, I was met with pure attitude from an employee named Frank. I was "greeted" with a rude "What do you want?" When I explained I needed to return some parts, he followed up with "Why?" in the same condescending tone.
I told him the parts wouldn't work for my Peterbilt, and he actually questioned me with "How do you know?" Just because the items were brand new. I explained that I can tell simply by looking at the part I needed. Instead of processing the return professionally, he went through each item sarcastically--"So this didn't work out either? And this? And this?"
I finally asked why he was being so rude when I was being respectful, and his answer was "Deal with it." When I told him to just process the return, he responded with "What if I don't want to?"
Completely unacceptable behavior.
He eventually did the return (as he should), but when he handed me the receipt, he said "Get out of here!" while waving his hand in my face. Absolutely disgusting customer service. I had the receipt, the purchase was only a week old, and instead of putting the return under his own name, he used someone else's.
Corporate seriously needs to take action. No customer should be treated like this. read more