What had happen was I ordered a part in Salinas ,the orileys on Sanborn and payed for the part…read morebeing ordered to get to marina there, wanted it to get ordered the one in orileys in marina , I knew that the part guy makes there stops on certain times so I was on time to make that order request for that stop in marina the guy with glasses older guy straight being difficult said I couldnt return it there I payed in cash and that the other guy who ordered it had bropped the ball, didn't even bother on calling them back told me I have to go over there and figure it out so I had to drive back and figure it out If I could rate them a zero star I would so I would go here in marina just keep going All I needed was a brake caliper bolt

Went there for a brake light. Andrew helped find the correct bulb and even replaced it for me. He…read morewas extremely knowledgeable and helpful.

Maria was amazing to work with throughout the purchase of my Honda Civic Type R. She took the time…read moreto understand my budget and worked with me to adjust the loan term so the payment fit comfortably within what I was looking for. She was professional, responsive, and made the entire process easy and stress-free. I truly appreciate her dedication and would highly recommend her to anyone looking to buy a car. Also a big thanks to Angela too. She did a great job with financing me with a credit Union as well! Very approachable and welcoming dealership. Highly recommend!

Do not purchase service plan when you purchase your car…read more I paid $2500 for a 5 year service plan... I've had my car for three years and it turns out that I was only allotted six oil changes during that time. The service counter quoted me $174 for my oil change. Quick Math tells me I was ripped off I paid over $2500 for service that would've cost me $1000... I asked to see my contract and it clearly says five years and nowhere does it say in plain English that you are only allotted six. Looking at the contract, it looks like I had 12 oil changes for five years Obviously these guys are snakes and will tell you anything to sell. I'm mad at myself for falling for this scam, but I'm more mad at them for pushing people to buy stuff that is clearly a rip off. Obviously always read the fine print

They had my part. What more could you want?…read more Great service. Reasonably priced. Thanks for your help.

I continue to have extremely frustrating. Customer service experiences with this particular, NAPA…read morelocation. I get the issues occur parts, get mixed up, etc. etc. but it's how you handle those things that matter I placed an order online. I was notified that it was delivered. I showed up to pick it up when the parts show up. They're the wrong parts. I get it. Mistakes happen. I promptly informed the parts rep that those are not the parts that I ordered Her response is a stern "well that's what you ordered" Twitch I then began looking at my order. She looks it up in the system, and then realizes that truly they are the wrong part. No apology no accountability no owning the mistake. It's just always the customer's fault at Napa. Even when it's not.

I went to ask if they had a front bumper for my 1970 f100 and the young man Junior at the desk gave…read moreme a price on a new bumper and an option for an original one. He said they could get it from San Jose within 3 days and it was half the price of a new one. I ended up buying the original used bumper and was happy that I was able to find it. Junior said they located it in San Jose but he didn't give me the information for the place. Anyway I was happy with their service and the fact that he took the time to search for an original. I'll definitely return in the future.

Go to what I liked about him was that they gave you really excellent service I treated you like a…read morevalued customer look you in the eye shake your hand give you a price give you a time when they're going to be done with it and you can pretty much guarantee it was it was done on time ahead of time and the quality workmanship could not be questioned it was perfect for the price.

None of the staff members were wearing masks in the back rooms today. Like COVID doesn't exist…read more They did put the mask on when one employee walked out from behind the glass, but I also watched a guy carry stuff out and interacting with customers without a mask. Not wearing a mask is basically saying you could care less about your customers and the people around you. As the US passes 200,000 deaths today, I expect more from all of you.

I originally tried to get my hitch installed by U-Haul but after over 3 months of waiting for the…read moreparts to come in they still didn't have them. Coworker recommended Johnson Associates and within 5 days I had an appointment to get my hitch installed. Dropped my car off and within an hour they had called that the car was completed. Hitch looks good and can't wait to use. Every employee was kind and professional!

Great service! Our Chrysler Pacifica van had some rare computer issues and needed special parts and…read morethey ordered and fixed it! Diagnosed the problem thoroughly and helped us out! They didn't give up!

I brought my car here for an inspection, and I was really impressed with how honest and thorough…read morethey were. They took the time to explain what they found in clear terms--no pressure, no upselling, just genuine care and effort to make sure I understood everything. You can tell they actually care about doing good work, not just getting cars in and out. It's rare to find a shop this transparent and trustworthy these days. I'll definitely be coming back and recommending them to friends and family. Adam was very knowledgeable and helpful!

Great place to get your used auto parts Mario is there Tuesday thru Saturday, He is the one to deal…read morewith Do not bother to go Sunday or Monday

We would leave NO Stars if we could!!!!! My Father called…read morePick and Pull to remove a truck he had, they had refered him to this place, the person that made his appointment for Monday between 8-12 didn't take down his phone number right and cancelled his appointment. When he called Monday afternoon after 12 (because no one showed up) about it they told him what happened and wanted to reschedule him for today Friday for 12-4 slot. My father owning a business wasn't happy that he had wasted half of his Monday and Now Half His Friday to no avil, but okay-ed it because he wanted the truck gone. When he had called them to confrim that a person would be here by the 4pm limit, the woman told him yes the driver would be there... 4 o'clock came and went with no one coming, when my father called again they gave him the run around til he hung up in fustration. When I had a car removed it was the same people and they let my husband sign the pink slip and go to work, but they told my father that he couldn't do that... My father didn't give a damn about the money he just wanted the truck gone. So Be Careful with this place.

First the good... 1) Victor Romero was fantastic! He didn't…read morecome across as sleazy. He was calm & kind. He came across as trustworthy. If I ever buy from MyNissan again, I'll ask for him exclusively. 2) The negotiations went well. I felt like the final price was fair to me and to the dealership. 3) I love the car. For the cons... 1) "T" (initial), the finance guy. He didn't do his job well. He was talking non-stop about his 6 children. I know most of their names, their college pursuits, their personalities, etc. When I wrote the check, apparently, I wrote the wrong amount (numerically it was right, but when I wrote out the numbers, I did it wrong). It's "T's" job to catch that while I'm there. He should have looked at the check, but he didn't. So, I was contacted a few days later. I had to write another check and I mailed it the next day (I live over 2 hours away from Salinas). MyNissan did receive it. But in the meantime, "T" calls me again, after just two days and left a voicemail. He sounded very anxious. And I get it, but he should have checked the check! 2) I contacted the dealership via email about a specific car. "DG" (initials) got back to me. She was professional and came across as warm & helpful via email. But suddenly I couldn't get hold of her (it's my understanding after the fact that she had a family emergency). "DF" (initials) contacted me via email but didn't give me complete answers & wasn't exactly warm. But again, suddenly she dropped me too. Didn't answer my emails, questions, etc. Now "DG" had Victor Romero take a video of the car for me, which is how I knew of him. So, I had to reach out to him to continue the conversation. This is unprofessional, as I should only have to reach out once (initial reach out)! I shouldn't have to keep emailing people until someone gets back to me. So ultimately, I'm not sure if I'll ever buy a car there or not. There are some good things, but the bad things are significant issues. This dealership needs to tighten some issues. If they do, then they'll be great to deal with!

Great dealership! Has helped me with situations with my car bringing it in whether it's big or…read moresmall. Clarissa is a great help and super nice!