Would like to thank Justin at the NAPA Parts store on Wells Road in Orange Park, Fl. Was searching…read morefor a gasket and other parts needed for a Rear Differential Fluid change. Justin took the time to research all the needed material. when it was discovered that I needed to order the parts (gasket), he took the time to ensure he had identified the proper part and ensured me that it would be available the next day. Satisfied that everything was on track, I hung up the phone and simply expected to show up the next morning for the part. much to my surprise, Justin called me right back and indicated that he had found the same part (on a competitors website) a cheaper price. He called to tell me that he would match that price. had he not called me back, I wouldn't have known about the cheaper price. I expressed my gratitude for his professionalism and assured him that he had just gained a new customer. Thank You Justin for going above and beyond what I had expected. I very much appreciate it and look forward to doing business with you again.... Very soon. V/R, Jon Cruz

Unfortunately, I had a very bad experience with NAPA Auto Parts in Orange Park. I recommend a…read moredifferent auto parts store altogether. I first started shopping at NAPA in February of this year. I had multiple good visits and purchased wonderful products that I could not find other places. There is a very good selection of products at a very convenient location. However, I briefly visited twice in one day, and I was about to purchase an Auto Spa car cleaning product when I was asked to leave the store! The employee told me twice, "Excuse me, you can't come here again," and motioned for me to leave. I than left quickly and quietly, feeling disappointed and shocked. As a result, I do not want to visit this store again!

Excellent service at the Advance Auto Parts located at 6251 Argyle Forest Blvd, Jacksonville, FL…read more32244. Huge thanks to Jose and his team for their professionalism, knowledge, and willingness to help. They went above and beyond to make sure I got exactly what I needed and made the whole experience smooth and stress-free. Customer service like this is hard to find these days. Highly recommend this location!

Last visit must of been the like minded people trying to get stuff done before their holiday was…read moreup. We had placed an online order again, but picked it up later in the afternoon. Person at the counter was welcoming and my order was ready for me when I gave them my information on the online order. The location was clean and I'll be back again when time comes.

Very friendly and helpful replacing a battery in my key fob. No single batteries available and…read moreoverpriced. But it was a necessity.

Their website stinks. This is the 3rd time (I called first this time) that the website shows the…read moreitem is in stock at the store, only to find out it is NOT in stock and must be ordered. Doing it on purpose to get people to come in and order the item? First 2 times were wasted trips. Don't know who maintains their website, but they certainly aren't worth a hoot.

Had a problem with the rubber gasket on the passenger side of my Honda. Got caught in the rain and…read moreit leaked badly. Took it in the following day to find out if I needed some kind of glue to fix the problem. Andy, the manager, offered to take a look at my problem and determined that the gasket was just out of its track. He took the time to fix it for me.I was very impressed with his helpfulness and courtesy. Great job!

Went in today and bought two bulbs for my low beam light on my Avalon. Asked the clerk if he would…read moreinstall because I had a fractured back and couldn't bend over. Keep in mind it's a very simple process. Just twist, punk out, change bulb then reinsert. He said yes and asked me if he could first cash out the customer behind me. So I went out, opened hood on car. He comes out and then says he can't do it. Against company policy. How is it handicap folks can't get simple help? They'll exchange a battery / why not a lightbulb.

Had to return multiple times to fix red light brake light on truck bed. Owner stated "don't talk…read moreto me, talk to receptionist about price I'll "F*** you over!" Who says that to a patron that you installed something wrong? Highly do not recommend. P.S. one of his own workers told me "you don't want a rack light. They LEAK!" Welp I appreciate his honesty.

Well I just had another one of our vehicles done by Mr. Brett and he never ceases to amaze me, not…read moreonly the great work that is always performes there but the price is always reasonably and might I ad his attitude is awesome, he's a half glass full kind a guy for sure. We recently had my daughters Honda CR-V done which included all the exterior lighting to be replaced with led lighting and she is quite impressed with being able to see super good at night as She would say. I still can't stress enough how needed the tail lights blinking a couple times before going to a solid red giving a heads up notice to the person behind you her, a very noticeable warning before a stop. It really grabs your attention! It is a safety thing in my opinion. Definitely a great product. Thanks once again Brett!!

My experience at Tom Bush BMW of orange park was nothing short of five stars across the board. From…read moretest drive, through vehicle selection, purchase, and pick up this was the best car buying experience I've had. There is no high pressure sales pitch, no high pressure upsell of the packages post sale, just the team at BMW orange park working for your business. I highly recommend Agatha Kemmerling in sales and the finance manager Jorge is excellent to work with. I can't speak to the service department here, as I have not used them yet. That said, the sales team was very helpful and easy to work with. They got me the exact specced vehicle I wanted within 5 days. Not an easy feat. Will 100% be back for my next vehicle here. Thanks again for making this a great and easy experience.

Went in to lease a BMW and the cheesy salesman told me that the terms on the website weren't real…read moreand that is would cost me twice as much, both down payment and monthly. Glad he didn't waste my time, and I walked out in like 3 minutes. Went to fields in Orlando the next day and they leased me the same vehicle as was advertised. 6 months later my wife bought a vehicle from Fields BMW as well.

Had a 9am appointment drove an hr there to be told would be around closing time before it would be…read moreready! When I called to schedule the appointment I told them I would be waiting for it and would only take 2 to 3 hrs since I was first appointment! I will not be coming back and employees didn't even show up till 5mins till open!

Locally owned and operated spot. They've come through for me in a pinch a few times. Always my…read morefirst call.

Loved our experience here! Steve and Tony were very helpful, friendly and genuine throughout the…read moreentire process. Would definitely recommend this dealership!

We had a very disappointing experience at this Mazda dealership's service department today,…read more2/24/2026 at approximately 4:30 PM, with a new team member, Darren Carlson (who, according to the dealership's instagram page, started in September). My father went in to inquire about a recall on his vehicle. He does not speak English fluently and was doing his best to explain his question. Instead of assisting him professionally, Darren responded in a rude and condescending tone, including saying, "Was that a question or a statement?" Rather than clarifying or asking follow-up questions, he appeared impatient and dismissive, seemingly more concerned and focused on his computer or whatever else he was doing than on helping my father. When I joined via FaceTime to help translate and explain the situation, I was initially told he did not need to speak to me. Although he eventually listened, his tone remained condescending while explaining that there would be a diagnostic fee unless covered under warranty. I made it clear that I understood and the issue was not the fee, it was the lack of respect. When we asked for availability, he began to provide dates. However, after requesting his business card and his manager's contact information, his demeanor changed. He provided his card but did not give manager information. Only after I directly addressed his behavior and stated that he was being rude and disrespectful did his attitude shift and he became apologetic and willing to schedule the appointment. Respect should not be conditional upon confrontation. No customer, especially someone navigating a language barrier, should be treated in a dismissive or condescending manner. The interaction felt unprofessional and discriminatory. If this is the representation of Mazda then, it's best to go elsewhere. I hope management takes this seriously and ensures all customers are treated with professionalism and respect.