I came in the other day because my check engine light came on and wanted to use a scanner. I asked the front if I could borrow it and a young man named Albert assisted me and he was very helpful and friendly. He even explained what was wrong and recommended what could help. Thank you! read more

Jayy did an awesome job running a battery test,, removing old battery and installing new battery.. Great customer service and she worked professionally. read more

This was not a big shop, but they did seem to have a lot of the popular items you would need. I was looking for a paint item in particular and the staff was nice enough to walk down the aisles to help me identify it. When we couldn't find the exact color match, he looked it up on his computer and found it was located at the other AutoZone down the street. It is incredible how close it is, practically 5 minutes away. The main issue with this store is that it's a little small, and when you need to find specific auto parts, you need a larger inventory. One thing you can do here to save yourself a trip is look up things on their website before you come, just to see if they carry what you're looking for. read more

Needed windshield wipers before the latest storm. Nice guy helped me with which wipers to buy and then Carlos helped I stall them. Carlos was very friendly and put my wipers on easily! Thank you! read more

I wanted to take a moment to express my appreciation for the exceptional customer service I received from Lupe and Marissa during my recent visit to your store. From the moment I arrived until the time I left, they went above and beyond to assist me with the battery for my wife's car. Their professionalism, knowledge, and willingness to help made the entire experience smooth and stress-free. Employees like Lupe and Marissa truly represent your company's commitment to excellent service. I sincerely hope they receive the recognition they deserve -- they are both rockstars on your team. Thank you for having such dedicated and outstanding employees. Warm regards, Amin Partee read more

Extremely rude customer service. Manager Lupe R has a terrible tone and asked "how do you not remember which store you bought it from when it was 4 months ago?" Clearly showed her it was a year ago. Battery warranty claim. Corporate should fire her, she clearly isn't qualified. read more

Bad customer service! I needed help finding some tool ask for help and he couldn't help because he was closing his drawer when it was an hour before closing. Then a girl employee came to help she didn't know where to find it and she just walked away without saying anything or saying she couldn't help us, she just walked away rude and went to do something else . No help here whatsoever! I know it was an hour before closing but if they can't help maybe change the store hours ! Rude read more

This guy shouldn't work with humans. He should be in a warehouse moving boxes at best. Instead of greeting me when entering the store today he came at me with something I will let her find out he made up as a 2 gallon drainage oil limit per customer. Even though I came in with two jugs of oil I was trying to explain to him combined they are less than 2 gallons I simply did two oil changes for a motorcycle with low oil capacity. He for some reason insisted I could only drain one but that will be it. Leaving the store unhappy of course I went to the other store half a mile down the street where they didn't ask me anything about the total amount of oil I'm bringing and were quick to take it off my hands and drain it for me returning it completely empty. After asking out of curiosity if there is a limit per customer I will stole that there is but and it's a very very big butt the limit is 5 gallons and it's Nationwide between all the stores well they probably meant all the stores but the one that Mario is at. I'm in the process of filing a complaint with the original manager. Start working on your CV Mario, there's a new McDonald's not too far from your store and I know they're hiring go and apply read more

AutoZone Auto Parts - Here is Mario. Mario doesn't like you the customer and will make sure you know it with how you'll be treated. Avoid Mario at all costs. - Auto Parts & Supplies Near Me - Tustin, California

The staff here has no idea what customer service is--it feels like a chore for them to help you. I came in to have my car battery tested. The girl who came out spoke so quietly I could barely understand her, and she simply told me the battery was bad. No problem. A few minutes later, I went inside to purchase a new battery and have it installed. When I asked about installation, a different girl at the counter told me, "We have the tools here so you can install it yourself." Confused, I asked if they no longer installed batteries purchased there. She admitted they still do, but said she couldn't install it. This made me dumbfounded because Instead of asking the 3rd employee (who seemed to be the manager) to install it,she suggested I install it myself. I finally had to ask her directly to check with him(which she seemed hesitant to do so, and only then did he come out to install it. Even then, the whole interaction made it feel like I was inconveniencing them. Terrible experience.Definitely don't recommend this location. read more

Worst place. Do not come to this location. The staff was very rude. 8/17/25 Sunday 11:30am. The staff told me that he will help me next few times, then he told me to wait more. He should of told me that from the beginning. I have other schedules as well. I really like the other location next to the Dollar Tree on the same street. They are much nicer. I am going to report to the corporate office. Poor service. This is not the first time that I experienced it. read more

Purchased a car battery. They installed it as well. Excellent service ! Thank you ! Purchased a car battery. They installed it as well. Excellent service ! read more

Steve helped me changed my battery and he was very knowledgeable. He helped give me confidence in the choice I made and provided a wealth of knowledge that I feel I wouldn't have been provided anywhere else. Thank you so much Steve! read more

Didn't have to worry about anything as soon as I walked into the door. Mario is the best! Thanks for making my life easier!

Came into the store for a tool that i found online on their website and kid that was there was no help turned me away and said this is all we have. Not helpful. read more

Returning a battery purchased, I was refunded minus the core deposit--because logic is optional. Told the kid there was no core since it was never used. After a full minute of deep thought with apathy written all over his face, he refunds me twice and I'm still short a dollar. He then calls the "manager" over and asks me explain it for him.. read more

Just want to give a shout to Joseph. I was having a crazy day in the rain to put the cherry on top . Thank you so much for taking the time to help me with my car battery replacement last week, and giving me options to choose from. read more

Extremely kind and helpful service! Ended up here on purpose but accidently looking for help replacing a battery and the team members in the store that were in the store in 10-17-24 during the even in went out of these way which I recognize they didn't have to do tk help me and my bf. I didn't get to catch everyone name but thank you! read more

Came in today with an issue about a part I recently purchased and thanks to Steve and Elvis they were able to help me resolve it and it was very fast and friendly. Love this auto zone! read more

I had a head light go out on my 06 scion xa Enrique went above and beyond I never changed a headlight in this I asked if they loaned tools however I was wearing a white shirt from the factory anyway Enrique changed the bulb no problem so I didn't haft to it wasn't a charge or nothing so Enrique went above and beyond to fix a bulb change I was putting off for a while I appreciate it Enrique again I'll be back to this autozone not just cause it's the closest but because Enrique gives it a good name and also helped me save time in the future for future light changes. read more

AutoZone Auto Parts - Scion xa with autozone in backround - Auto Parts & Supplies Near Me - Tustin, California

I want to give a shout out to Steve the store manager! Thank you, thank you for everything you did for me! I can tell you take your role seriously. Thank you for taking your time in finding an alternator for my car and even stayed late to do so, and to giving me advice to whom to talk to and where to go to get what I needed. Thank you, thank you! God Bless you! read more

Went to purchase windshield wipers today. His coworker was busy with another customer, so Mario paused what he was doing helped me find the correct wipers in their catalog, picked out the wipers, cashed out my purchase, and installed the wipers for me! What service! Thank you, Mario! You made my day! read more

Young man working tonight (3/3/24) was very helpful and replaced my battery very quickly :)

Very friendly and helpful. Other places have same stuff at similar prices so I'm going to go to the place where they actually seem to enjoy helping customers. read more

Wow! If I could leave over 5 stars, I would. Julian went above and beyond in customer service. He made my battery replacement so convenient, and definitely went the extra mile to help. 10 stars, Julian! You make AutoZone the best in the business!! read more

I have been coming to this Auto Zone for a long while now. Never really had a bad experience. Today though I can say that the customer service was above and beyond. Enrique not only explained what was wrong, checked my car and helped me replace the lights that were out. Additionally, he also informed what to look for in the future. I would recommend him 100%. read more

Came in and was the 2nd person in line. When next told the guy ( I think he the manger/ wearing all black / short Hispanic dude ) today Jan. 11 around 8:40ish am. Told him what I needed and he declined? So he didn't want my money? so I'll take my business to another auto shop. I know there was like 10 people behind me in line but it's your job to schedule worker. read more

George - store manager is an asset to this store! His customer service is second to none. He is very professional, knowledgeable, friendly, and helpful. Milly, sales associate was very friendly and helpful as well. Thank you to the both of you and keep up the great work! read more

Like the other reviewers experienced, this sales guy blurts out false accusations, insults, and defamatory comments. I came in to return floor mats b/c of their poor quality, which easily got soiled, before closing. As I walk in the sales guy, Matt says "Can't return those because they're used and you've had them for a while." Assumption / poor judgement made w/o any info. or dialogue. Me: "Receipt shows I bought it 5 days ago. Original salesperson said Auto Zone will accept the return if it doesn't work out." Matt: " You're trying to scam us. You can see they were used" Me: " You don't know the reason for the return yet. It easily stains, slips, and excessive deterioration from 5 days of wear, aka poor quality" Matt: "You Just except us to take it back when we can't sell it. Nobody would." Me: " Walmart, Target, Kohl's, most retailers who stand understand that it's unethical to sell products that do not live up to their claims." Matt: " All mats get dirty nothing exists to not get dirt." Me: " I'm looking for mats that resist stains, and mitigate soiling. Ever heard of Teflon?" ( I explained how chemistry works. His deer in headlights expression was priceless and reply cringe worthy) Matt: "So, it still has dirt on it." At that point I kinda felt sorry for him because the anger, combativeness, and aggression issues demonstrated were transparent. I suggested his personality may be better suited for a position that doesn't involve customer service. As I walked out, the other sales guy thanked me for standing up to him because he's always aggressive towards people. I was able to return the mats to another Auto zone where I was not verbally assaulted. The Costa Mesa salespeople were professional, polite, and helpful. read more

I stopped by here today on Sunday and this young man Felipe greeted me right away and assisted me. I came in looking for some supplies for my vehicle and he was able to find what I was looking for and recommend what was best for my car. There was one item that was not available/out of stock and he was kind enough to check on two different locations for me until he found it. It really was about the service that he provided, his patience and nice attitude that give me a feeling of trustworthiness. read more

This is the 3rd time, not consistent with open hours on Saturday. I called yesterday to see what time do they open. The guy told me 7:30am. I checked yelp, google, and even on their own website for today, it open at 7:30am. I got there early, I wanted to work on my car before Christmas, this place has it in stock. 7:30 did not open, 7:45 did not open 8:00am still not open, so I lift. Who ever is in charge of this store need to be consistent opening hours on Saturday. Or be consistent open at 8:00 like other store, even they it is still not open. I only came here because it opens early and close to home. 2 stars because what I needed is always in stock at this location and self check out. read more

Trying to go to auto zone in Tustin to buy a new sunshade and while trying to park a taller guy that was outside helping another customer started yelling at me telling me I can't park in front of the store. Way to scare away a paying customer. After I tried telling him no problem he just stared at me like he want to fight for some strange reason. We all have bad days but jeez man. read more

I purchased a battery from AutoZone. It was the top of the line battery. The battery wouldn't start my car today. I went down. Talked to Jullian, the store manager. He then had to talk to Tony, the regional manager. The battery was a couple months out of warranty. Thank goodness they did the right thing and replaced it with a great value battery. I highly recommend AutoZone Tustin 5000 store. Thank you very much! read more

AutoZone Auto Parts - Replace the durablast gold battery for the - Auto Parts & Supplies Near Me - Tustin, California

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On the day in question, they could have used a bit more help behind the counter, since I did have to wait a bit to buy what I wanted, but they were patiently helping other customers, so it isn't like they were ignoring us, they just needed an extra body at the time, or maybe a self check-out process. I got what I needed (stop leak for my tire) and was on my way. The store is clean and there are reserved parking spots up front in case you need to go when Holy Mole customers are filling the lot. read more

Went to this store today just pick up some wipers. Miss (didn't get her name, would be nice if they wore name tags), was able to help me when I surprised her with an odd question. She even politely asked me to show me my car to make sure I was getting the right ones. Proceeds to help me basically install them which saved me a potential hassle and time. Awesome customer service and made it a quick and efficient trip. read more

My car key battery needed a replacement and Zane installed it for me with a friendly service with a smile! I appreciated the wonderful customer service today! Will come back again due to the great customer service provided by Zane! read more

Ordered parts online to pick in store. When came in employee Randall cancelled order by accident. Then when trying to retrieve order did not have all parts even though it had said all parts were in stock. He was supposed to transfer parts to his store and call me to update and never ended up doing any transfer at all. When calling the next day store manager George told me to call back when Randall back and didn't want to help look up order until I insisted. When calling back on friday when Randall confessed he did absolutely nothing and store manager did absolutely nothing to fix issue. Ended up going to oreily and autozone has 800 + of my money in credit card charges for no parts ever received which I will take to court if I don't get back. read more

I was having battery issues and went in to get the battery tested. Matthew was a great help with diagnosing the state of the current battery, and recommending a good replacement. read more

I showed up with a dead battery and didn't even realize I had to take apart weather stripping and a bracket just to access my old battery to get it out. I had no tools on me and needed to put the new battery in. Zane and the other customer service reps lent out their tools and were very helpful! Very nice people. read more

My car needed a battery replacement and ZANE was very helpful! He not only changed my battery for me he also took his time to make sure everything was good and set. He answered all my questions regarding the battery and warranty. He was very kind from the process of purchasing to the very end thank you! read more

Let me begin this review by saying "I'm not a car guy". I'm the guy who's at the mercy of the car guys. A complete mechanical dummy. However, I have a solid 2011 FJ Cruiser with dual batteries that we take to the mountains. When I had a dual battery system installed about 3-years ago, I dropped about $500 on two heavy duty, deep discharge "boutique" batteries. You know, the ones that seem to be specifically targeted to the 4-wheel drive entheuiasts. That was an expensive lesson. When both cells failed at a little over 3-years, I set out to find a good, honest, workingman's replacement AGM battery. I found such a battery in the AutoZone Duralast Platinum. I replaced the main battery with a Duralast from AutoZone Tustin two months ago. They were friendly, professional, and installed it for free! So, I decided to replace the secondary battery last week. I knew going in that installing the secondadry would not be easy. It is located under an accessory power distribution box which would need to be removed. Not an easy job. I stopped by "The Zone" to check stock and get a price for installation. The counter person, David went out to the FJ to look at the install location and difficulty and said he would be happy to do it - for free! As I expected, it wasn't easy and David spent over an hour removing the accessory box and installing the new Duralast, making repeated trips into the store for more tools. The whole time his attitude was pleasant, positive, and upbeat. He even offered me encouragement when I remarked that I was taking too much of his time. More than just an employee, he genuinely wanted to help me out. And I really appreciate it! Note to AutoZone: David is a credit to your organization! Take good care of him. He's a real car guy. AutoZone Tustin - An easy Five Stars! read more

AutoZone Auto Parts - Not an easy job! David was positive and upbeat the whole time. - Auto Parts & Supplies Near Me - Tustin, California

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