I thought I had my heart set on a new RAV 4 . I hadn't been seriously considering the crv hybrid because I really wanted a spare tire. I went and sat inside a RAV 4 at a local Toyota dealer. I hated the cheapness of the interior and lack of climate control knobs (theirs is all embedded in the infotainment system). I did a lot of research and kept coming back to the CRV. One day I decided to go see one. I loved the interior and how it looked. What a beautiful vehicle! So I decided to test drive one. Bernie was my sales person. I highly recommend him! He's amazing and a very nice guy. Anyway, the car drove like a dream! I've owned a couple Mercedes, a Lexus sports car and most recently a Subaru. The CRV beat them all hands down! But I still thought I didn't give the RAV 4 a chance. So I went and drove the SE, not even a trim I wanted because I hated the idea of a camera watching me drive. Conveniently they had that feature disabled. Likely knowing that I wasn't the only person who disliked that feature. Anyway, again I couldn't get over the cheap feel of the vehicle. Even the doors felt cheap. I hated it. So LSS, my mind was made up. A couple days later I went back to Freeway Honda and picked up my 26 CRV Sport Touring. I now have about 900 miles on it and am still just as in love! I want this car to last into my retirement. I'm in my 50's. I feel that I got a great price and it was all low pressure. When I went back everything had been negotiated so I was only there about 2 hours. It was a painless process. I wasn't even considering a Hyundai or KIA. Long term I don't trust the reliability plus they all have the CC integrated into the infotainment system. So if you're on the fence. I highly recommend you seriously consider the CRV hybrid. The ST trim is very quiet due to the extra acoustics they put in the top trim. So far I'm averaging 40 mpg combined city/hwy. I did have to kind of relearn how to drive as I was always a lead foot. But it was quite easy and there are a lot of FB groups and YouTube videos with tips. Go see Bernie! I'd also like to give a shout out to Randy in the finance department. He's a great guy also. I'm bummed I didn't receive my survey because it'd be all 10's. If Honda sees this please send me one. Thank You Freeway Honda! read more

Freeway Honda - 2026 Honda CRV Sport Touring - Car Dealers Near Me - Santa Ana, California

Please be careful going to Freeway Honda. Please, google: AC issues with Honda cars. My family has purchased four Honda cars over the last twenty years. I consider us good customers. As far as service, we have been loyal to the dealerships to have all our work done as each of our cars have aged. Our latest Honda is a 2016 Civlc which has been under the care and tutelage of Freeway Honda in Santa Ana, California. In 2023 we noticed the AC did not work properly. We took it in and they replaced it, as it was under warranty. In 2026 we took it in and they repaired the condenser at no charge. This was in January of this year. Our current problem with the AC began again in May. The AC did not work, again. We took it in. Our friendly service advisor Teresa told us it was a new problem, the "Evaporator." The cost of repair would be $2,000, and it is not under warranty. We are one our own. I called Honda corporate. They were very encouraging about helping us. She informed us that the 2016 Civlc is notorious for having issues with both the evaporator and the condenser. Honda decided to extend the the warranty for the "condenser" but not the evaporator. She was very positive about helping us and doing something to help us since this is a common problem. Then the nightmare began. Hector took over our case. He reviewed the information, and offered no promises. After two weeks, he dismissed us with a full and complete denial of our case. No help. No discount. No explanation. No thank your for being a twenty plus year customer. My stepmom worked for Honda in El Segundo, California. No support for loyal, faithful, long time customers. Upon further research, we found that the condenser when it fails, can cause the evaporator to fail. The faulty part under warranty caused the good part to fail which is not under warranty. We again, are on our own. No help from Honda. No support for loyal, faithful, long time customers. Again, no help from Honda for us. So much for loyalty to their customers, no commitment to stand behind the quality of their product. Even though our car is ten years old, it has very low millage. It is in pristine condition. We believed in the product. We supported Honda cars. Times have changed. Honda has fallen. You are on your own. No support for loyal, faithful, long time customers. This is not the Honda car company I grew up with. We will never return to a Honda service department. They said it is unlucky this happened to us. Well, a huge thank you for that comment. We would like some help. Some understanding. Some compensation for all the trouble from Honda. We warn all our friends to choose a more dependable car company that stand behind their product, knowing that customer loyalty is at the heart of any successful car company. No support for loyal, faithful, long time customers. Coupon? Discount? Extend our warranty? Help? What happened to Honda? They now abandon their customers. read more

1145 am, Saturday, November 29, 2025 I did my homework and found a trunk mat for my Civic. I drove down to Freeway Honda (Santa Ana Honda) off the 55 freeway and Edinger. The customer parking is in the northern portion of the lot. I found a few spots, not many, to park and head to the parts department. Parts and service are separate from the show room. I interacted with the parts employee. He was dressed more casually (a black Honda hoodie) than the Honda techs (blue mechanic uniform) standing around near the service lane. We had a discussion about touch up paint and the color and color code of my car. I erroneously looked up the color on Google which gave me an incorrect color code. Solar Reflection Silver Metallic is code NH932M. TIP: do not believe everything you read on Google. Use your VIN to order the correct parts for your car. The advisor suggested to photograph the jamb of the car that has a sticker containing the VIN and paint color. Paint pens are $20 (clear coat pen not included). $110 out the door, inclusive of the 25% off MSRP ($135). I paid the cashier and took my over sized plastic mat to the car. I popped the boot and cleared the shopping bags. As expected, it fit like a glove. I put everything back in the trunk and departed. I was expecting more of a rubberized material and heavier (my 2012 all season mats were more rubbery). This was more plasticky hence the lighter weight. read more

Freeway Honda - Information shown on sticker on door jamb - Car Dealers Near Me - Santa Ana, California

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Levi is highly recommended! He is efficient and transparent with his dealings. He made my husband and I feel at ease and we will definitely return to see him again. Thank you Freeway Honda and Levi! read more

My 2006 Honda Accord was serviced at Freeway Honda on 1/14/26. It needed a battery, an alternator, and front and rear head gaskets. As I've had this car for over 20 years (334,500 miles), making the decision to have the service completed, due to the car's durability, reliability, and comfort driving around town and the annual cross-country trips too was an easy decision. I'd like to publicly acknowledge Mathew Waddington, service writer, for his professionalism and attention to my car. He was able to work with my budget. Thank you, Mathew! read more

Freeway Honda - 2006 Honda Accord - Car Dealers Near Me - Santa Ana, California

This review is long overdue and is for Theresa Hillstead, my service advisor. I think I've been coming here for a good 2 to 3 months due to faulty issues that my 2024 has. When I first called, she answered the phone and she has the most pleasant and calming tone. Just the sweetest lady. She is patient, listens well, and wants to make sure she understands the issue to ensure they get it resolved Honda is lucky to have her. If you need an awesome service advisor, ask for Theresa, you will not be disappointed. read more

Freeway Honda - Car Dealers Near Me - Santa Ana, California

Erick the service advisor sucks, u tell him the issue about your car & does absolutely nothing. Literally useless ! Also don't buy a Honda pilot if u want transmission issues, constantly recalls Hondas sucks !! Better off with a Lexus lmao read more

I gave A five star Because of Amir he is Amazing if you guys need a car and you guys have been turned down by other dealers and sales personnel Amir is you guy... Go to freeway Honda and ask for Amir he will make sure you are taken care of and he listens to your needs and wants he gives you options and he is a very professional person he has helped our family get our cars from my husband my sister in law my cousin and us again this will be our second car we get and through this journey he has been there his family now!! From our Family to you Amir thank you for always helping Us keep up the great Work and thank you for helping us and our community read more

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Been coming here for years, the service has slipped in the last few years but overall they do what needs to be done and the writers aren't as pushy as they used to be which is appreciated. read more

Brought my wife's 2019 HRV here for its 100,000 mile service. The service staff were friendly and quick and got us checked in nicely. The service was on the expensive side but that's okay given the 100K service requires a lot of maintenance items. They completed the work in a timely manner and got the car back to us same day. They even offer a shuttle service in case you don't have a ride home, which is a nice touch. I would recommend the occasional service here. read more

Amir was amazing!! We had a great experience working with him. Very happy with my purchase and process was super fast. He truly is the best. The entire process took less than two hours, which made everything smooth and stress-free. He was friendly, professional, and had a great sense of humor. This made the experience even more enjoyable! Amir made sure everything was clear and efficient without any pressure. I highly recommend working with him! read more

I brought my vehicle in for a mandatory safety recall and a system diagnostic, which I was quoted at $185. While the paperwork indicated that the service could take until the end of the day, I was verbally informed by the associate that it would take approximately 3-4 hours. This inconsistency in communication created unclear expectations and caused inconvenience when the service ultimately took 8 hours to complete. Upon checkout, I was presented with a bill totaling $281. This included $195 for the diagnostic and additional charges for an A/C (Freon) service. I was neither informed of nor did I authorize any work on my A/C system. When I raised this concern, I was told that because I did not respond to a text message, they proceeded with the service without my explicit consent. Only after I questioned the charge was it removed, and I was told I had received the Freon "for free." Unfortunately, this was communicated in a condescending manner, which made the interaction uncomfortable and unprofessional. Unauthorized services, unexpected charges, inconsistent communication, extended service times, and dismissive customer interactions are unacceptable. I expect transparency, explicit consent before any additional work is performed, and respectful treatment as a customer. Last time I'm coming here. I'll drive farther for better service. read more

Bought my third car here. Good , friendly service. I took my 2026 Civic to check out the A/C. Service put Freon in and did not charge me. My wife went to check on the new cars and we drove out with a new HR-V. WIFE HAPPY. read more

My husband and I were in the market for a 2024 Honda accord for about a month. We both were very certain on a price limit and car in mind. After visiting almost 10 different dealers. We ended up at Freeway Honda.Through out my visit there. I genuinely felt like they wanted my business but not only that they were willing to work with me. I came in once just to check out the car and asked for prices. They were honestly great about that. We were able to talk to the assistant sales manager, Joe and our salesmen Toby. They were both very straight forward with us and about our limit. Never felt like I was getting forced to buy the car. I even left that day to rethink and my salesman was able to work with me so l can come back the next day to purchase at a price we all agreed on. Overall my visits to freeway Honda was great! read more

I don't think I've ever had such an amazing experience from start to finish! No pressure, no stress--just a great deal at an unbeatable price! If you're looking for a team that truly listens, answers all your questions, and makes the process smooth and easy, ask for Bernardo & Joey. They are a dynamic duo! They are the best team in Orange County, offering the best prices and top-tier customer service. We were in and out quickly, and they took the time to explain everything. Special shoutout to Juan Carlos for ensuring all our financing questions were answered. Huge thank you to the team for making this such a great experience! I'm extremely satisfied and will be sending all my friends and family your way! read more

Freeway Honda - Dealership lot with amazing selection of vehicles! - Car Dealers Near Me - Santa Ana, California

I had such a great experience working with Amir. He's an excellent salesman who genuinely cares about helping you find the right car, not just making a sale. He took the time to listen to what I wanted, worked with me every step of the way, and never pressured me into anything. The whole process felt comfortable and stress-free. read more

Freeway Honda - Honda CRV - Car Dealers Near Me - Santa Ana, California

Typical sleezy slimy car salesman. Came in while my Audi was getting serviced and inquiring about changing up my daily driver from a Tacoma to a CRV. Bobby, the salesmen was so overly pushy and sleezy about the deal. I showed him the math in multiple ways that the CRV would end up costing me 6k more over 3 years than keeping my taco lease. He kept telling me I was "stupid for believing that". Kept telling me that I'll save money on gas meanwhile the payment was 170 more than I pay now and 4k down factored in as well, may save at the pump but not each month or over all. I don't need a new car was just curious if it made sense great if not all good. Wouldn't let it go and kept pestering and being just way over the top when it was obvious there was no deal to be made. read more

Amir is the one you trust for your next car thank you for your help you made the process easy smooth and the best thing got us the best price we highly recommend him read more

Freeway Honda - Car Dealers Near Me - Santa Ana, California

Paul is a good man and a great worker and I wish I could give him my business. But the Honda management wouldn't let me buy my lease out unless I bought a $2800 warranty that I don't want. I don't know why they don't want my business, and I've leased 3 cars with them and they do this. Pretty bummed,m with HONDA and the DEALERSHIP. If you are buying a car go to a different dealership this one may swindle you. Again Paul was great but the dealership terrible. read more

It's been exactly a year since I bought a used car from them. I knew something was wrong with the car about two days after. I called multiple times for solutions and their answer was to take it to take it to a dealer and go through warranty since it was not a Honda. At first the floor manager said he would see if they could help then started dodging my calls and then recommended to take it to another dealer. Since then, the car has been in the shop more than it has been on the road. As I reflect, I realize that I did fall for the sleazy sales tactics and the shiny new car. The only reason why I write this post is because I was naïve, and if you are a young person going into buy car loan, maybe consider bringing a family member so you don't fall for tactics. Or maybe just consider looking and going to a couple other dealers because there is good dealers out there. read more

Took 2023 Honday odyssey for service! Turns out they didn't add coolant. Radiator was completely empty! Horrible service!

I shouldn't have the be writing this review as my issue was a quick fix (a call from a manager & a refund), but here we are. Tuesday, 1/7/2025: I noticed that I had been getting charged for some of my oil changes, but not for others. This seemed like an honest mistake which I completely understand and I just wanted a refund of those fees. So I called to see if I can get a refund if I was owed one. The gentleman said that a manager would CALL me the next day to go over the charges as I shouldn't paid for them. Perfect-I thought what a quick fix! Wednesday, Thursday, & then the weekend comes and I never get a call. Therefore, I call back today, Saturday, 1/11/2025 around 2:30pm and asked to speak to a manager since it had been days and I was never got contacted. The rep told me the manager was busy but that he'd give me a call later. Since it had been days that I hadn't heard back I asked if she can make sure the manager called me back by the end of the day and the rep said sure. Saturday, 1/11/2025: The manager does not have the decency to call me back. Jaime instead emails me at 5:12pm (once the service department is closed) to tell me I'm not getting a refund and that I'm having my money applied to a different service that I did not ask for. I sent a short and petty response because at this point, I do not care to speak to management if this is how you are treating your customers. Waiting until you're closed to respond to a customer is a terrible management decision. Jaime, I just want a refund to my original form of payment and I no longer want a call. Thank you. read more

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Another car from Honda! Levi is always the right guy to go to every time. He's a straightforward, genuine, and reliable. We greatly appreciate him and all of his help. Just like him the cars have always been reliable and we've never had any issues. The service center here is wonderful as well. Everyone goes above and beyond! read more

Bought a 2025 Pilot EX-L from Freeway Honda tonight. Dealt with Amir (sales), Rich (manager), and Juan Carlos (finance). Our purchase was smooth, as usual. Here, they treat customers the way they deserve to be treated. This wasn't our first purchase from Freeway Honda and it definitely won't be our last. Thank you, Amir and team, for another painless transaction. We love the new wheels. read more

Freeway Honda - 2025 Honda Pilot EX-L AWD - Car Dealers Near Me - Santa Ana, California

This was my 2nd visit to Freeway Honda. Oscar was very helpful and made sure I was taken care of. He immediately remembered me from last visit and asked me if everything was still going okay with my vehicle. I felt confident I was going to be taken care of and that I was in good hands with Oscar. He was very kind and made sure he explained everything that was happening and made sure I understood and was ok with it. I appreciate that kind of service and was impressed with everyone at the Service Center with their professionalism and customer service. Thank you and I will be coming back again. read more

Amir Fatanat is the most honest and straight forward car salesman I've ever dealt with. No games, no hassle. I just purchased my 2nd car from Freeway Honda. Both sold by Amir. For the second car, I literally called him up, told him the exact car I wanted, he confirmed it was on the lot and gave me the best offer over the phone in under 2 minutes, beating out other dealerships that I physically went to. Amir is honest and a genuinely good person. I went in to the store the next day. Car was ready. Paperwork was all filled out with the exact quote Amir gave me. No tricks or hidden add ons. Signed the paperwork and walked out with a new Accord Hybrid in less than 1 hour. Thank you Amir for your honesty and treating me and my time with respect. read more

This review for freeway Honda is both for a new car purchase and for a subsequent visit to their service department I leased a new 2025 Honda Prologue from here -- Francisco was the sales person. It was an excellent experience that actually changed my thinking about the Honda brand I am not new to leasing, but most of the good deals I have found (value for money) have been in German brands Audi/BMW that have leased well, and their sales ppl know how to write up a quick and efficient lease. Freeway Honda experience with Francisco was similar -- no condescension, haggling or pressure selling - straightforward discussion of numbers over text and phone and everything was agreed upon before i drove to the dealership. And I was in and out within an hour with a deal that matched the best of what I had seen in online forums up-to that point. A+ Now for the service -- After a week or so, I noticed a very mild clicking sound when using the brakes at low speeds and was bothered by it. Also bothersome was a rattle in the dash while driving over bumps at freeway speeds. So i make an appointment at freeway Honda, with Oscar. The wait was a bit more than my taste - like 15 mins past the appointment time, but I was patient. Oscar saw the car and test drove it with me - I showed him what the issue was and he agreed with me. Usually for such noise / feel complaints, half the battle is replicating the issue and convincing the service rep, but here he was very much on the same page as me. Later that day, they did a thorough check of the brakes and found no issue and did find the source of the dash rattle -- which was in the rear-view mirror! then they used a felt pad in that assembly to dampen the noise and now its completely gone. They also handled the pickup and drop off well via their shuttle and then uber to my house for pickup. So all in all, I gave them 5 stars -- good sales process and also great after sales service. Mind you its only been a month, so I will update this review in the future as well But my message to you if you read so far is to not get scared away by the lower average 3-star rating. My experience here was great and I am going to look at Honda and specifically these guys again, when another of my German car leases expires next year. read more

Communication, transparency, and professionalism of Rich, Levi, and Freddy set them apart from other dealers in the buying process.

Shoutout to Matthew W. For helping me out during a service appointment , his customer service was outstanding! Everyone else there was also very friendly!! Thank you once again ! read more

I purchased my used 2014 accord from a dishonorable used Auto dealership in 2023. I inherited a car with multiple faulty parts and expensive reoccurring problems. Being a disabled female has its challenges with a restricted living budget. I appreciate Oscar service advisor and my mechanics honesty to bring my car back to a reliable functional automobile. It's been challenging and so expensive. I'm in debt behind this hardship but thankful problems have all be resolved. Joe in the sales dept even attempted to get me out from under my unfair existing bad contract but my credit score and outstanding balance wasn't favorable at this time. My credit took a hit after so many repairs to pay out and I wasn't able to keep up with high monthly payments of $625/mnth along with repairs costs! Lesson learned I will never purchase used! I appreciate all the Freeway teammates professionalism, and I hope honesty was granted on me! Loyal Honda Lover read more

10/10 would definitely recommend!!! I don't even know where to start with this AMAZING staff and I'm truly not just saying this to say it. I started coming here about 5 months ago. I moved into the area and was really nervous about taking my car to a new dealer, they treated me like family from start. Tyler presented me with an offer I simply couldn't pass up! Prior to me coming here I was always debating on trading in my vehicle towards a newer model.... That's when Tyler reached out while I was getting a oil change about me trading in my car, I was excited and nervous at the same time and told him I would only do it if the numbers make sense to me financially and to not break myself! He then proceeded to send me to one of his top guys Mr.Levi! Levi explained and broke everything down to me and it was just simply a No brainer! Once we ran my information and got the exact number I wanted I truly was ecstatic! Thank you Tyler, Levi and Freeway Honda! I'm truly happy to be apart of this family and I won't be going anywhere no time soon!!! Thank you guys for making me feel so comfortable! I walked out with a brand new vehicle and having more knowledge about financing a car! Keep up with all of the hard work Freeway Honda! read more

Freeway Honda - Car Dealers Near Me - Santa Ana, California

Oscar and Tim were the best today. I went to get my oil change and tire rotation done. There was also a funny sound occurring with my acceleration. They were both super quick to assess and fix the problem. I also felt very comfortable with both of them. I really appreciate their work and I continue to return to this location because of Oscar and his team. I will be back again in the future for future services needed. read more

Amir Fatanat (Manager, Fleet & Internet) at Freeway Honda was outstanding. I sent my daughter to him to purchase a new Honda CR-V and he made the entire process smooth, easy, and stress-free from start to finish. Amir was professional, patient, and transparent--no games, no pressure, just great service and clear communication. The experience was honestly amazing. I also want to give credit to the finance manager--the finance process was just as smooth and efficient. Highly recommend Amir and the team at Freeway Honda! read more

Amazing there's no other way to say it Matthew Waddington went above and beyond helping me get my car oil changed and checked, His patience, the ability to explain and answer my questions ease my worries. Thank you for being more than an associate for Honda, some people just work but He enjoys his work which made it feel more than 5 stars PS even though it was Saturday his ability to get it done and ease my workday was a plus Thank you read more

If you're in the market for a car, Amir Fatanat is your best bet. This was the quickest, most efficient car purchase I've ever made, with no hassle or unnecessary back-and-forth. The level of professionalism and customer service was exceptional!! Top-tier service and delivery. read more

Just secured an amazing vehicle! Thank you to my salesman, Bernardo (Bernie), always on top of it and gets the great deals! Highly recommend Bernie if you are looking to purchase your new vehicle. He listens to your needs and wants when it comes to your vehicle and payment plan. Thank you Bernie! 10/10 service! read more

The review is for the service department. The reason for 3 stars and not 5 is for the wait time. When I arrived and got in the line, they had me waiting for over 10-15 minutes with no update. Keep in mind I'm the second car in line. Eventually someone that works the line came towards my vehicle and placed a number on the car and provided NO update. 8-10 min after that, another employee came towards my car, asked me to turn the car on and wrote down the mileage, and still NO update. 10 min after that the service adviser finally assisted me. She was friendly and knowledgeable. She did let me know about a recall on the car, but the down part about that. Is that there would be no courtesy vehicle provided. Which I completed understand, but what the service department should understand is that they should provide a courtesy vehicle since they are only doing this repair Monday - Friday during business hours. Most people do need a car during these hours. They do provide a shuttle, but the range they cover does not cover my work location. Luckily I called another Honda dealership where they are able to provide a courtesy vehicle during the recall repair. If you value your time, I wouldn't recommend going to this Honda service department. read more

We had a great experience with Levi. I'd ask for him when coming here. It's so refreshing to have a salesperson not play games at the dealership. We asked for a specific car, and he delivered without any pressure or incessant add-ons. He was good at gauging our needs, negotiated a good price, and was straightforward with us. This is the kind of person who I would definitely go back to give future business to. Our finance guy also was no nonsense, and did not pressure us with all the last minute add-ons that usually accompany the signing of documents. Thank you! read more

Bought a used car low mileage on March of this year months later paint on a rear door started cracking and under that was filler. when car was sold to me they told me had 0 issues and never been crashed. went to the dealer to ask for help told me car was sold As is. Careful with their used car scams. my car has chipped paint from some cheap paint they put read more

I purchased my Honda Accord Hybrid Sport 22 with Paul 2 yrs ago to this month. Just recently I received an email that they were interested in a possible trade in for the value of my car. Of course I was curious as I've kept routine maintenance and my car is immaculate during ownership. With that we scheduled a visit with Paul just to test drive the new Accord Touring 24 and received $25k appraisal for the 22 Sport. Of course we sat down with Paul, John, Rich and they began running the numbers for us. In the end we had to decline the offer. It was just out of my budget. Paul has always been a pleasure to work with and knowledgeable about the product and a great asset to Freeway. John and Rich were a pleasure to work with. They were awesome and respectful to our needs and will continue to recommend Freeway to friends and future clients. read more

Freeway Honda - Car Dealers Near Me - Santa Ana, California

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