I had a good experience at this dealership and would highly recommend it...my salesperson, Elaina…read more(not sure if she is still there) was kind, patient, and helpful, more like a friendly acquaintance than anything. Fitzgerald didn't have the model or color I was initially looking for but Elaina took me on an evening test drive on a different model (Outback Premium) and I was won over...I'm a Subaru fan now for life! My car has not had any issues and the entire purchasing process went smoothly. I also continued to bring my car here for oil changes and maintenance and appreciated the waiting area (always stocked with coffee and snacks) and good service. Once or twice I've had to wait longer than expected but it was easy to check in with the associates at the counter for updates (and I had brought plenty of work to do). I also discovered in the waiting area some heart-shaped postcards on which you can write a brief message for cancer patients...thought that was pretty cool and enjoyed writing a few encouraging notes.

The mark of a good business is one that will consistently communicate well and follow that up with…read moregood service, even if you haven't purchased there. I had a very brief interaction with Fitz and say my feeling are neutral at best.

Ah, garages -- one of modern days' greatest necessary evils…read more When you get two flat tires at work and there's a Getty station down the street, what real choice do you have but to flop on in for service? Well, who would have thought that shredded tires would lead me to the only shop in town that hasn't instantly charged me a vagina tax just for walking in the shop with one? Gold, Jerry, gold. The guys at Executive Getty were pretty straight with me, as mechanics go. I suggest getting your estimate in writing then checking over your receipt with a fine tooth comb before anteing up, but that's pretty much par for any service course. Also, nobody called me when the work was done so I had to check in at the end of the day and wait unnecessarily. But again, not unexpected; even at a dealership they're not exactly heavy on the follow-up phone calls. Dave, the general manager, was friendly and approachable. He checked out my entire electrical system searching for a problem (solving one of three) and charged me for a half hours work; I'm quite sure the task at hand took a good bit longer. Kenny was manning the desk and he was very helpful and personable. He was also quick to provide me shuttle service to and from my office. While taking the car in still isn't my idea of a good time, consider this lamb well sheared, as I would totally return to Executive Getty the next time I have problems with my car. Which, let's face it, is inevitable. *Deep sigh*

I've been taking my cars to this garage for more than five years and they do great work at an…read moreaffordable price. Any problems I've had with them have been easily resolved, and always to my satisfaction. John O

the owner is a very impolite person. not fix my car and charge me 560$. waste my time. please don't…read morewaste your money & time. not recommenedd at all. zero star.

Great people...good experiences...they know the their business…read more. Thanks... "Reliance"!

Had a faulty battery for my Jetta and didn't know what to do today. Both the lady and gentleman…read morethat helped me today with the warranty and even let me borrow some tools to replace my battery. They are the best and we're very kind to me. Highly recommend!!

Came here for service, basic oil change. Was super easy to schedule on their website. In terms of…read moresales here I've bought 3 cars here and I've been happy each time as they were reasonable with the pricing and made the buying experience not stressful. The service department here was great. Pulled up and got checked in right away. My service advisor Vitaliy was the best, very friendly and helpful. He is always my go to guy there. Made the process smooth and easy, they honored my coupon from Subaru America. They got my car in and out within 45mins for an oil change which was great. I will drive the extra 30mins to come here for service because their staff is great and I haven't have a bad experience in 12 years of coming here. If you have a Subaru come here for service or to buy one!

Had a problem and needed instant fixing because we are taking a trip tomorrow…read more They said, come in, we did, and were out in an hour. And such friendliness. Shout out to Kevin who is the best.

Recently, I bought a Nissan Rogue, and I was really happy with the assistance I got from Anthony…read moreDiamond, the sales consultant. Mr. Diamond demonstrated self-assurance and attentiveness from the start of the procedure to the finish. Thank you for all your support, Ms. Phillip

DO NOT BUY A CAR FROM HERE!!! I had one of the worst…read moredealership experiences I've ever dealt with, involving the following "managers" Paul Angel, Rob Buaynstein, Jason Buts, and Mussa Fowl. I live in Virginia and went through the full process of purchasing a vehicle from this Maryland dealership in good faith. Here's what happened: * I contacted the dealership about a specific vehicle and was told multiple times they expected me to come purchase it. * I paid out of pocket to have a mechanic drive 40 minutes to inspect the vehicle before buying. * I repeatedly asked to place a deposit or hold on the car, but was told they "don't hold vehicles due to corporate policy." Despite that, they continued to tell me things like "see you tomorrow" and prepared me as if the deal was happening. On Friday morning: * They had me submit a credit application (which I was told would be a soft pull, but it turned into a hard inquiry). * They sent me a signed buyer's order with the VIN and price, which I submitted to my credit union. * My credit union approved the loan and issued a check payable directly to the dealership for the full amount. * I sent them proof of the check, and they told me to come pick up the car that same day. While I was literally on the way (3 hours out), after sending them the check confirmation: * They informed me someone else was coming to look at the vehicle. * Then told me whether the car sold was "above my pay grade." * Shortly after, they sold the vehicle to someone else. When I called to resolve the situation, I was given the runaround by multiple managers: * I was told the check "doesn't hold the car" * They claimed someone else "was already in the system" * And ultimately said they were no longer selling it to me The call ended abruptly with no resolution. Key issues: * Misleading communication throughout the entire process * Hard credit inquiry after being told it would be soft * Sending a signed buyer's order, then backing out after financing was secured * Accepting proof of payment and telling me to come in, then selling the car anyway * Complete lack of professionalism from management Bottom line: I spent money on a mechanic inspection, took a credit hit, secured financing, and drove hours based on their word--only to have the vehicle sold out from under me at the last minute. This dealership does not honor its commitments and does not operate in good faith. Proceed with extreme caution.

This is the ONLY auto shop I would take any of my cars to. Steve is honest and tells you how it is…read more He works with you to always get the best outcome and is above fair when it comes to pricing. Highly recommend!

Have been a customer for over 28 years this is definitely a shop that makes you feel like family,…read moreThere is nothing they can't do, recently my wife's car had a small accident and Steve was able to make the repair and you can't even tell that it was damaged after his repair, they are not a body shop, but they will go out of their way for their Customer's when he feels comfortable and will step up to the , I feel so fortunate to have a place to take my vehicles when they need repairs or servicing, there are very few auto repair shops that operate like this, It's really an old school type of shop and like I said I feel like a family member.

I recently started using this Service Center because my wife had always spoken very highly of it,…read moreespecially of her service advisor, Ben Thurston. Before coming here, I used Toyota 355 in Rockville, but after a very disappointing experience there, I decided I would never return and began looking for a dealership that truly values its customers. This was my second visit, and once again Ben Thurston exceeded all expectations. In addition to my scheduled maintenance, I asked him to look into some damage on my wheels that I believed should be covered under my service plan. After reviewing the situation, Toyota initially determined that the repairs would not be covered. While I accepted the decision, I expressed my disappointment that the wheels on a truck I purchased for nearly $90,000 were already showing significant wear after less than two years. Rather than simply delivering the bad news and moving on, Ben took it upon himself to explore every possible option. He contacted multiple wheel contractors, discussed the situation with his management team, and even reached out to Toyota on my behalf. He genuinely cared about finding a solution and never stopped advocating for me throughout the process. In the end, Ben was able to secure approval from Toyota--not just for one wheel, but for the replacement of all four wheels. That outcome was far beyond anything I expected. Customer service like this is rare today. Ben went above and beyond in every sense of the phrase, demonstrating professionalism, persistence, and a true commitment to customer satisfaction. Because of him, I will continue bringing my vehicles here for service and will recommend this dealership to friends and family without hesitation. Thank you, Ben Thurston, for your outstanding service and dedication. You have earned a customer for life.

The power windows stopped operating, so I took my car to Jim Coleman Toyota for new fuses…read more The techs claimed that all of the fuses had been replaced and a diagnostic test was necessary. In total, I paid more than $400 just to have my fuses replaced. What's worse: the next day the headlights were not working. This time I took my Toyota Corolla LE to a trusted mechanic. He showed me that two fuses needed for the headlights relay were missing. He also showed me that simply pressing a button above the window controls would unlock all windows and that I had not needed new fuses at all. This dealership should be cited for poor business practices.