I'm not a car guy and use my vehicles to go from point A to B, so I came based on a referral. Even…read morethough I didn't get the part I needed this would be somewhere I'd go for used parts before going anywhere else. The employees who greeted me were smiling, all said hello and helpful. I brought my part in for comparison and after getting quick directions off I went. Struck out but when I came in the employee who helped me pointed me to a couple of other places to checkout.

Terrible service never coming back treated like an idiot…read moreDon't recommend find a different scrap yard

Extremely disappointed with my experience at this O'Reilly location. I went into the store simply…read moreto have my battery tested because I was having an issue with my 2013 Mercedes-Benz S550. I was not asking them to replace my battery or perform any major work. During the battery testing process, part of my battery/connection was damaged. When I brought the issue to their attention, the staff and manager did not want to take responsibility or even acknowledge that they may have caused the damage. Even worse, the manager directly accused me of lying about the situation and what had happened to my vehicle. I found that extremely disrespectful and unprofessional. Instead of trying to inspect the problem and help resolve it, I was essentially told to stay out of the store and contact corporate. What started as a simple request to test my battery turned into a much bigger problem. My vehicle ended up with absolutely no power -- no lights, no electronics, and I couldn't even lock the car. I did exactly what I was told and contacted corporate, but unfortunately they were not much help either. I was basically told that they could address the one cable that was damaged, but that the rest of the problem was my responsibility. That is extremely frustrating considering I came into the store for a simple battery test and left with a much bigger issue. I understand that mistakes can happen, but what matters is how a business handles them. Instead of taking the situation seriously, investigating what happened, and working with me toward a solution, I was accused of lying, told to stay out of the store, and then sent to corporate. Corporate ultimately did not provide a solution for the full problem either. Very poor customer service from both the store and corporate. I came in for a simple battery test and ended up dealing with a damaged connection, a vehicle with no power, being accused of lying, and being left responsible for the rest of the problem. This was an extremely frustrating experience.

They are very friendly and helpful to customers. Change two battery here in ten years.read more

I've been coming here for years. Not being a car guy, everyone here has always guided me when…read moreneeded and been very helpful. I've purchased car batteries here and when one failed inside the warranty period they replaced it without any hesitation. Even without receipt because they had a record of purchase in their computer.

This location is great. They were great help and saved me money from my own incompetence.read more

Thank you! I was market shopping for a truck cap and the great reviews convinced me to check the…read morelocal Shelby location. Sure enough I gave a visit and talked to Bill and he went out of his way to check on the specs of a new cap that could exceed in the high $3K and instead found in the used inventory a excellent cap that was the right size, color, and style and less than 1/2 the price of a new one. A "lottery win" moment for me. It took only 2 days to have it brought over from another location and was installed ahead of time because of the forecasted inclement Michigan weather. Unheard of customer service that was top notch from the walk-in door conversation, checking it out on the computer, and I have a cap that I'm beyond happy about. ;)

I lucked up on a fabulous clean 2008 Dodge Dakota with low miles and I couldn't wait to get a new…read moretonneau cover. Took my truck to one place out in Redford and they never got back with me with a quote, so I searched on Google and found Mid-West Truck Accessories. I live closer to the Shelby Township shop so I called, spoke with Bill and took my vehicle in for the estimate. Everything from that moment to the day of pick-up was top notch customer service. I have an awesome tonneau cover and a shiny new bed liner. The cost was within range of what I was expecting to spend and adding the customer service is impeccable. I have a few other cosmetics I want to add so I am sure I will return to Mid-West to get the work done!! Good job guys!!!

The guy who helped me today was a racist! He didn't want to honor my warranty on my battery. He…read morethought I was lying about having a receipt which I did. He tried to tell me I was past my 18 month warranty when in fact I still had 29 days left on it. Then he had to test the battery just to make sure it was dead. Dude, why would I bring the battery here if it still had juice in it? Then I tried to ask about any additional warranties for the new battery and his response to that was abrasive and rude. Never gave me eye contact and when I said Thank you and I hope you have a nice day the asshole didn't even say anything back. But the gentlemen in front of me he helped prior he was polite as hell too. FYI I am a African American man and these are Caucasians who treated me this way at this location.

There are two kinds of auto parts stores. The first and more prevalent is the national chain store…read moreinside an instafab building staffed with indifferent employees trained to look up parts in the computer and deliver them from the back room. They do not have scarred knuckles or dirty finger nails and they most certainly do not know the difference between a limited slip differential and a Knutson valve. These places are endlessly frustrating for customers who know what they're doing. Then there are the other kinds of auto parts stores. The rare business run by competent professionals who have seen everything, turned many a wrench in anger and know exactly how to fix the rotted kickdown mechanism on your beaten-up clunkbucket. This is Hastings. Walking in, the store is large and open with a the right mix of tools, fluids, consumables and floor stock to get easier jobs done, no barrage of frou-frou garbage to shine your car tires, no tweety-bird floor mats, no bullet-hole decals. As you walk to the prominent service counter you notice a comforting odor of WD40 and engine oil, think of it as a sign. These guys get straight to the point, provide insight and help on questions you have, often everything you need in stock by a quality brand and at competitive pricing. What sends this place over the top is in the back though. There you'll find one of the most competent and speedy machine shops you'll ever have need of. Swap out some bushings? Ten minutes. New wheel bearings pressed in? Overnight. The machine shop alone is reason enough to frequent Hastings.

Ian and Tony provided some of the best customer service we've ever experienced. They went above and…read morebeyond to help my husband find everything he needed, taking the time to make sure nothing was overlooked. When the store didn't have one of the parts he needed, they didn't just stop there--they worked hard to find a solution instead of simply saying it wasn't available. What stood out the most was their kindness. They noticed my husband was exhausted from working and even offered him drinks to help him hydrate. That level of genuine care is so rare these days and speaks volumes about the kind of people they are. Ian and Tony are true professionals who genuinely care about their customers. Their outstanding service, compassion, and willingness to go the extra mile turned what could have been a stressful trip into a wonderful experience. They are a huge asset to the company, and we can't thank them enough!

Very helpful. Very kind I am 90 thank you good experience highly recommend xxxxxxxread more

Had a fantastic experience with this shop. I went in with a diagnosis from another shop that…read morewanted to charge me $700 to replace my alternator. Turns out it wasn't my alternator at all, it was some pulley and belt making my driving miserable. They fixed it for 120$. They could have very easily pulled a fast one on me since I was sure of the problem, but didnt. Great shop. Thank you (also shame to the two people that posted the same bad review for a small business- I went to the woman's profile and Shes Yelp friends with the man who also posted a bad review about their phone experience and not the quality of work. The person who answers the phone did ask my make and model and engine size off the bat. Not a big deal. )

Rude! Not worth it. I would have loved to give them a good rating but when we called we got…read morerudeness and attitude. We were looking for a place for starter replacement as our usual place is backed up for another week. When the guy answered, we started to tell him the issue and then he said "what's the make and model?" We started to tell him when he said "you've got to tell me, I'm not a mind reader!" WOW! We just hung up because if he couldn't even answer a question over the phone, I doubt he'd be very pleasant when we were in for repairs. We will take our business elsewhere. I can't recommend their work because we didn't make it that far.

My girlfriend and I arrived about 10 minutes before they closed. I spoke with Chad, I advised him…read morethat we needed a Front bumper for her vehicle, and that it was the only day we had off to get it. They said "no problem" and went and pulled it and wrapped it up very nice, 10 minutes prior to closing. Awesome attitudes, very positive environment. I highly recommend this place. Thank you Chad and team.

They always have the rare parts I need at very reasonable cost. I highly recommend you guys to…read moreother people.