Marco at AutoZone provided outstanding service and made my battery replacement quick and stress-free. He was extremely professional, knowledgeable, and took the time to explain everything clearly. His attention to detail and willingness to help went above and beyond my expectations. The entire process was smooth, efficient, and done with a positive attitude. I highly recommend Marco to anyone looking for excellent customer service and reliable automotive support. read more

Well, I was looking for interior lights for my boyfriend's truck. There were so many and I didn't know what size to get and spark plug covers too for an upcoming camping trip. I was reading the package to see what cars they might be compatible with. I felt kind of overwhelmed and annoyed at this point so I was looking at gas cans and I hear someone say are you still looking at spark plugs? It took me a minute to realize this associate was actually talking to ME! I was confused because not only did I not have those items anymore but I was now on a completely different aisle. And this guy "Steven"just stood there! I felt super uncomfortable and He did not attempt to help me or anything I thought to myself that's it and then this creepy associate actually followed me!! I said Why are you following me? I don't know what kind of traffic they get in there but you know what? that's not my problem. I'm an attractive girl and I'm dressed nice there's no reason to treat me like a transient thief! If I was in there an excessively long time, then maybe I would deserve it but no, I was in the store for about seven minutes and he offered help in a very sarcastic way the time to help me had come and gone . Then he got very defensive even argumentative I said not only did you not help me earlier but now I'm being followed by you like I've stolen something?! This was the worst shopping experience in my life. I'm definitely calling the district manager i'm making a formal complaint. Nobody should be subjected to this kind of treatment or discrimination. read more

If you want any professional help, go to Reilly's across the street and save your time. Useless staff unwilling to answer simple questions or offer assistance. read more

Thank you Freddy and crew for helping a brotha out with the windshield wipers. The crew had good energy and attitude on a Sunday morning. Went above and out of their way to help me and my partner out. Shoutout to Freddy for giving me a hand and educating me ! Thank you read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Westminster, California

Whatever you do, please do not go here. I usually go to the one on Newland but they sent me here because my battery was not in stock. Tell me why I came here and was there for a whole hour and nobody knew how to remove the battery from the car. I ended having to drive back to Newland with a new battery in my trunk hoping they can change it out. However...I came to find out this place gave me the wrong battery and also forgot to put back my screws! I was PISSED. Should've never touched it if you don't know what you're doing. Horrible customer service and they are so clueless! The guys off Westminster and Newland saved me that night and was able to figure it out and change it in less than 15 minutes. read more

I stopped at Autozone yesterday to get some breaks for the same car being serviced, and you can never go wrong with good car parts here. I put my own breaks on my car myself inside my garage. I am not cheap on breaks, I buy the best ones that last long. Nice staff, good products. I am a happy camper now. read more

I came here today July 16 to purchase coolant fluid for my car. I was told that there was a tiny leak but just in case I got it and asked the staff (Asian guy, a little chubby in figure, very short hair, in red polo) for help. He said he doesn't know how to fill out the coolant and said that he would just check out the item and I could fill it up myself. I asked if he could ask other staff and he said he will ask his manager Then he walked me to where the coolant fluid was and handed me the coolant fluid so I could carry it back to his registry. At this time I realized why was he doing this? It has always been customers asking and the staff would go get the item and bring them back to check it out. What was the point of making me walk over there with him, handed it to me, just to get back to his check out place. He could have done it by himself. Once I paid, he said bye and I had to remind him that I needed help with checking the coolant fluid to see if it is empty. I'm stupid in car stuff that's why I asked for help. So the Latino staff in black hoodie helped me and told me that I was not supposed to fill it up right now because if I open the coolant container, the pressure will release and explode. This was something I didn't know and I am thankful that he told me. I want to say thanks to this man for being knowledgeable and helpful in his job. If I didn't reach out for extra help and just filled it up after purchase (like what the red shirt Asian guy let me do), I would have burnt myself or even die Please AutoZone, since you are a professional service unlike Walmart or Target regular check out, hire people with knowledge on cars or one day a customer can be injured because some guy tells them they can't help and they can just do it. I don't know how much training someone receives before starting this job but that was (1) a horrible service (2) dangerous and unhelpful when they can't refer me to someone who knows without me asking them twice. This red shirt Asian guy could have said "I don't know but I can find someone who can help". read more

Went in to grab oil and the employee was very helpful in picking out the correct oil filter and air filter for me for the deal. Quick and responsive. Will come back. read more

Worst customer service you could get I bought stuff from a different location and they won't return it

I've gone here a few times to get my headlights, tail lights, and now recently my windshield wipers changed and the service here is awesome. This place is located on Westminster, close to Edwards, in the same plaza as WAGS, KFC, and Home Depot. There's plenty of parking, so you don't have to worry. Like I've said, I've gone here to buy things to replace my headlights and tail lights. Every time, I always get the same tall guy with a beard and he's so nice! I'm sorry I never caught your name, but you're awesome. On Sunday, I needed my windshield wipers changed quick and I watched a bunch of YouTube videos on how to change them and I just could NOT get the old ones off, no matter how hard I tried. I drove over here and I had two employees try and fail until the second one sent out my bearded savior. He was able to figure it out quick and put on my new ones for me and even tossed the old ones. Super sweet and nice guy. I'm going to get your name next time (because there will probably be a next time where I can't figure out how to change something on my car). This place has various things for your car, but 5 stars for the great service. read more

Terrible customer service from John. Came in 1/2 @ 5:30pm to process an online return for a mispackaged product. John refused to processed my return and told me to come back in the morning. When I asked why, they told me they drop cash in the safe at a certain time (completely irrelevant) when my product was paid by credit card. It appears they don't take care if their customers here and will not provide post sale service. Avoid this store or go across the street to O'reilly's. read more

I am so impressed with how helpful the guys are at this autozone. Came out to take a look at my car to figure out what light I needed. They even installed the light for me. I highly recommend this location. read more

I work nearby and noticed a headlight out on my way to work today. For the past 7 years ive owned my current car, I would usually come here for bulb replacements without issues. I asked the cashier for help installing it during the limited time on my lunch break, but he said the tech was busy with another customer and I'd have to wait. Not a problem. When I approached the tech outside, he said he needed manager approval to help with lights? This was surprising since I've been coming here for the 7 years I've had the car and never heard that before. The cashier didn't mention it either at checkout. Eventually the tech came back out when they saw I was still outside and claimed he couldn't help because it would be too difficult and he needed a screwdriver. It felt like he was just avoiding helping me. Very disappointing experience. Went to oreillys across the street and they changed it out in 5 minutes (and without a screwdriver) read more

My review is specific to what I needed. I came in for the diagnostic test/check on my battery and alternator - which is FREE by the way. The guys at the front were nice and quick to help. They identified that my battery was starting to go bad, so I got the details that I needed. Fast, friendly service, thanks AutoZone. read more

Andrew was such a great help!!! Super understanding with great customer service! :) He was so patient and had great problem solving skills!

I stopped by here today while driving back home to Ventura county because my battery light turned on. I came in asking for battery and Angel and Pedro let me know my car had more than a battery issue. They were both so helpful and gave me tips to make sure I made it back home save. Best customer service I have had at any autozone and life savers! read more

Thank you Matthew he helped us out with a little dent on my car was a nice employee and gave us good customer service I would recommend asking for Matthew for help when coming to this autozone. read more

Giselle (spelling?) helped me change the battery for my truck this morning. She was very knowledgeable and very fast. I highly recommend this Auto Zone in Westminster. read more

needing some assistance on how to remove the track covering on the floor of my 2014 Chevy Silverado, because of a sticky meatball mixture that toppled over and spilled all over the passenger side on my way home. I managed to get a good bit of it cleaned off, but was having problems having to try to figure out how to remove the clip track to get to the covered wires because of all the jelly and barbecue sauce mixture. Sky was very patient and came out with his pick set and showed me how to pop it off and left it undone so it's easy for me to clean up the residual and start cleaning up the carpet. He just saved me a ton of aggravation & trouble!! He has helped me out before a few times on my truck. Sky is awesome and a great asset to the AutoZone store in Westminster Maryland. Two thumbs up. Sincerely, Jenn W read more

I need it a new battery I'm a lady so I don't know how to installed but this nice guy who help me at the register help me replaced it and did a terrific job thank you auto zone read more

This store has the absolute worst customer service. Bought snow chains and was told they could be returned if the seal wasn't broken, ended up not using them and tried to bring them back but lost the receipt in between. Two separate employees were completely condescending and rude and refused to make any attempt to research the return. Eventually had to go thru a number of people on the customer service line to escalate the transaction to the district manager to process the return. Pretty sure the person working the desk was stoned. read more

Nice store. Have everything you need. But checking out will take some time. No organization. Dude cut in front of me in line after 15 minutes. Forget this place. Last time i wait too long here or go to jail for fighting with another customer. Horrible experiences here. Time! What makes your check out process take soooo long??? Just go across the street to O'reilly's, they have a cashier! I was in and out in 5 minutes. read more

My dad needed a battery and the Toyota dealership was closed Sunday. We went ahead and headed out to AutoZone to see if they have the battery we were looking for a name we could they install it for us because when it comes to mechanic work I'm all thumbs I dropped the screws into the engine I get grease some things that don't need racing I am terrible store number what are you doing but now even though the barbershop has read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Westminster, California

Andrew, is good helper. I just came here this morning. He is very patient and tries to help you if the parts do work before you buy . Very Appreciated !! read more

Watched as the counter salespeople assisted customers with replacing wiper blades, etc. so when I struggled with mine I popped back in and got help from Peter. I had the old wiper arm off the car having had it break already and brought it in so they could experiment. Peter, took the time to view the YouTube videos and after a few minutes, returned with needlenose pliers and showed me the trick. I stepped outside with his pliers and in a minute, replaced mine! Yippie! Great customer service and support for a DYI'r. I'll definitely recommend this company/store to others. read more

Staff can't an answer simple question. Asked them if they can change car lights and they said it's dark and they can't leave the store the first two days then the third day, I came in before 6 and they say they don't change car lights. read more

Again I received great service from Shane!! I was out and about, tried to return something at the store on newland. The guy there, made it seem like I was shady or something Btw the autozone on golden west has sales and better promotions. They also take the time to try to get you the best for your money. In general this store has the best reps. The Asian guy who took the time to research the best gear oil for my cars. The other gentleman who scored me a 6 dollar toolbox. From now on, I am not going to bother going to other autozones!!! read more

Another great employee named Jessie was really helpful and referred me to a mechanic.

Horrible horrible service. A worker seen me come in , no greeting. I passed by another employee and nothing. Didn't even ask me if I needed help or anything. The girl who rang me up didn't ask about the rewards program in case I had one or not. I was the one to tell her that I have my phone number. Then she rang me up and same thing, didn't ask if I found everything okay. Just said "are you ready? " then left me at the register while my credit card was processing. She then started talking to her co-workers and then picked up the phone while I was still at the register waiting for my receipt. Instead I just took my own receipt. I believe their lead or supervisor was there as well if he's wearing the dark gray polo shirt. I don't know if it had anything to do with me being a woman but just horrible service. You want to bring people in not make them not come back. I have to select a star because it's necessary but if it wasn't, I wouldn't give this place any. read more

I came to this location after going to the one on Golden West first, they didn't have the exact battery I needed (mine went bad and was under warranty) so they told me this was the closest one and they had the battery. I should have just gone to a different one. I walk in and went up to one of the employees at the counter and explained my situation. She goes on to tell me I need to take my battery out and bring it so they can give me a new one, when the other location was ready to jump out and help me take it out and replace it. I was by myself and had no tools, how was I supposed to take this out myself? Then I ask the girl "can't you guys take it out" and she tells me it's only her and one other employee and she can't leave the other employee alone because the other guys are on lunch, which I understand. So I asked "how long until they're back from lunch" and she tells me an hour AS TWO EMPLOYEES WALK INTO THE STORE WITH STARBUCKS. So you're telling me I have to wait an hour as they come in with some food?? Wow. She then told me I could go to another location...I had gotten off of work over an hour before this, and she wanted me to continue driving with a bad battery?? Not only a dumb idea but also not very safe. The other employee noticed I was getting irritated and she said "they'll be back in about 20 minutes" so now the previous employee lied to me? Bad customer service is one thing but to also lie to my face? That's just ridiculous. After waiting a little over 20 minutes the employee that actually switched out my battery was quick and helpful, but the first girl I spoke to needs a lesson or three in customer service and apparently how to be honest! I will never be returning to this location. read more

Bought snow chains for a weekend trip. They only offered one kind, so I assume they were all they had (which seems pretty bad on its own). Upon taking them out, I realized they were scuffed up and very obviously previously used. I put them on anyway as I was already on the mountain. After very little driving and little effectiveness, the chains actually broke after an hour or so. When I brought them back I was told they wouldnt refund me l. They said I must have gone over the speed limit (I didn't, I drove very cautiously as there was a lot of ice and snow). Then they said they couldn't be used, because they check all returns. So they blamed me for the faulty, used product they sold me and refused any responsibility. I will try somewhere else in the future. Never any autozone ever again though. Should have known these sort of stores wouldnt be helpful at all. read more

Been going to this specific autozone for years now . And was just cut a huge break from the most generous honest manager I've ever exchanged words with. Warranty on breaks and other parts are a huge plus Make sure to bring your parts in before they loose qualifications to meet under warranty policies Neomi thank you so much ! read more

Nic I think was the the technicians name and he was great with quickly fixing my dead battery! As a damsel in distress, he made quick work of putting in a new one and I appreciated his service! I'll definitely return in the future! read more

They guy literally had no idea nor knowledge about what I was talking about the YOUNG guy he even gave me the wrong battery for my key I've had to return two things I've purchased so far because he's giving me something that isn't working and then the wrong battery. read more

Called about a part before driving there, they acknowledge the part was in stock, got there with in 10 minutes.... they couldn't find the part and no one knew who had picked up the call... horrible read more

They're helpful everytime I go in. They are super chill too. I usually come here for a quick fix.

What's up with the reviews from the women about this place? Ha.. well to each their own... I came in not too long ago to purchase 5 qt of motor oil and a oil drain pan. First time coming here and I was amazed by the service compared to the the O'reilly's that's across the street. Kudos to the guy that helped me that day because he noticed a few details here and there and managed to save me HALF of what I was initially going to pay. I forget to get his name, but that's my go to store from now on. Thanks man! read more

My car was slow to start and guessed the battery was dying. Asked the guys at the counter to confirm the issue. They promptly tested my battery and confirmed that my battery was the issue. I bought a battery and they installed it for free. The guys at the counter were friendly and knew what they were doing. While I live closer to two other Autozones, I'll probably head to this one the next time I need something! read more

I have gone to AutoZone for the last time. Every time I come here I receive poor customer service. Well shame on me, it happened again. I needed some belts. I called O'Reilly but they had to order the belts from out of state and it would take a day. So I called Auto Zone who said they could get the belts the same day in the afternoon. I ordered the 3 belts I needed. I called a mechanic who would be helping me and asked him to meet me at my house after 3pm. I went to pick up my 3 belts and only 1 had been ordered by Auto Zone!!! This screwed everything up. Now I have to pay my mechanic a second time when the other belts come in (I went across the street to O'Reilly to order the other two, something i should have done from the beginning. O'Reilly never lets me down. Auto Zone fails every time!! read more

Rudy is awesome! He recommended a great nearby mechanic to help me with my thermostat housing unit. He recommended Jeff at Personal Care Auto Repair. I am truly grateful I walked into Auto Zone today. I have lived in California for 2 years and I haven't been able to find a true honest mechanic. Without Rudy's recommendation I would have overpaid someone for a simple fix on my thermostat housing unit. Thank you Rudy for showing me kindness today. During times like these The staff at Auto Zone helped me in more ways than I imagined. read more