We waited at the desk for 20 minutes, the mechanics were in the back and made eye contact with us…read moremultiple times and couldn't bother to say anything. We pressed the assistance button many times and no one noticed even the other workers acknowledged us. The customer service has always been bad but this really stood out to me. I wouldn't recommend using Walmart for any auto care needs and use your money at a place that deserves it.

Took car in for oil change after calling ahead to see what the wait would be (we were told no wait,…read moreand we were there no more than ten minutes later). They were snotty to my husband about where we parked (there are "stop" lines painted on the asphalt right outside the office, but no stop sign, so we figured that's where they wanted us to leave the car before they pulled it in), and then told him an hour and a half. We high-tailed it out of there and down the road to Jiffy Lube. They got us in and out (AND vacuumed the car and cleaned the windows) in FIFTEEN MINUTES. And they were super nice. You can only deal with so many a**holes in a day. Don't waste any of yours on this Walmart auto center.

I went to this store this past Thursday (6/25) at 12:30 p.m…read more Devin greeted me and asked what I was looking for. I was needing a replacement battery for my 2016 Honda Odyssey and he showed me the options, explained the differences and the price points. After paying he went out and switched out the factory original (nobody is making 100 month batteries any more) with the new one. His attitude was great during the whole process and he had me back on the road...from time I entered the store...in less than 30 minutes. Kudos to Devin!

Terrible! Do not buy anything here! I bought a part that i did not use about 2 weeks ago. Tried to…read morereturn it and they refused to do it. Gave me a number to some 3rd part that just tells you they have a policy. Nobody told it to me when I bought it and nobody there could point it out. I'll never go there again. Ever!

Just Cant Support these guys after the appalling customer service the provided to my father. Using…read morethe whole "Your Mom" thing is so beyond inappropriate. Internet works in crazy ways Luke. This email wont be going away. Beware if you buy merch from this company you are not allowed an opinion on the product, they will send your a customer satisfaction survey and they will berate you, insult you, and drag your mother into it, if you give an honest review. Understanding the "car community" can be harsh and tough skin is required, dragging women and children into your temper tantrum over a tshirt review is inexcusable.

Customer service is terrible they take priority over certain ppl so you need to be someone because…read more3k got me nowhere but a long wait with no updates and got ignored at the track was told to call in. I find it convenient for them that they had my motor for 4 months then sent immediately after the event.

This location is small so if you're looking for a store full of 3$ junk knickknacks I would go down…read morethe street. If you're looking for a real parts store this is it. These guys go above and beyond. If you need advice they can help or at least point you in the right direction. They won't try to up-sell you on crap you don't need. If they can't get me a part they have called around to different dealerships or mechanics to try and find it. This has been my go to parts store for about 10 years now and never once have I had a bad experience.

I have dealt with Pence for almost 50 Years. I have purchased vehicles and used their service…read moredepartment for maintenance and repairs for numerous vehicles. The owners and service staff have always been responsive and professional in my dealings. I strongly recommend Pence Auto!

Was clean and friendly, great pricing and good customer service. Would recommend, any of your car…read moreissues to these guys

Got some Husky floor liners from these guys. They fit my car perfectly and have held up great. The…read morestaff was kind, inviting, and very helpful. Definitely would recommend these guys for all of your auto gadget needs!

From the owner: For over 26 years we are Indys #1 source for Vehicle Upfitting & Outfitting. We are Vehicle…read moreProtection and Protective Coatings Protection including (Custom & Color Spray-on Bedliners, Custom & Color Spray-on Vehicle Body Armor, Custom & Color Vehicle Accessory Body Armor Coatings, Wax & Oil Based - Rustproofing & Undercoating, along with Full Vehicle Rust Conversion. Other services include Paint Protection, Interior Stain Guard, Window Tint, Floor - Cargo Liners, Bug Shields, Vent Visors, , and more.) Vehicle Accessories Include (Steps, Stepbars, Nerf Bars,Running Boards, Power Steps) (Truck Bed Covers including Soft & Hard Folding, Soft & Hard Rolling, Retractable & Power Retractable, Fiberglass & Aluminum Lids, Fiberglass & Aluminum Shells, Work HDU & DCU Shells, Offroad Caps & Shells) (Vehicle Off Road Packages including Leveling Kits, Lift Kits, Bumpers, Wheels Tires, Rims, Skid Plates, Rub Rails, Off Road Lighting and More) (Vehicle Hitches and Towing Systems including 5th Wheel, Goose Neck, Flat Towing, Class 1-5 Receivers, Pinion, & Weight Distribution Systems, wiring, Brake Controllers & Speciality Tow Flat Beds) (Fleet Upfit including Strobes & Emergency Lighting, Ladder Racks, Tool Boxes, Decked Storage Systems, Cargo Systems, Cargo Glide & Bed Slide Systems, Inverters, Safety Systems, Backup Alarms - Sensors - Cameras, Vehicle Security Systems, Flat Beds, Towing Beds & more.) Brands Include Legacy, Valugard, Rustcheck, ARE, LEER, Century, Ranch, RSI, Decked, Holman

The drive wasn't very enjoyable but the people who were working there were very helpful and…read morerespectful. Being the first time I had ever been to a place like this. I didn't know what to expect. If I had known that you could rent a golf cart to go in the yard instead of pushing a wheelbarrow around a 6 football field sized yard filled with 100's of cars I would have done so. Noted. But all the vehicle's were elevated so getting under them was easy. There were engine lifts out there i didn't have to use one so I don't know what or how someone would go about borrowing one. But they have them. The parts are very reasonable and if you are in the tires or batteries, pretty much anything else that you could want or need for a vehicle they have it.

Overall, a pretty good experience. The staff were friendly, and the prices were cheap. It looks…read morelike they have a pretty broad selection, although they didn't have any Honda Elements (which I think are more rare). Now I know it's in the name, but just know that you will have to take the part off the scrap vehicle out in the yard. So some basic wrenching knowledge is needed. I took my own tools, but it looked like they had some tools for use out there. Also, if you are looking to get a big part, or a bunch of parts, they have wheelbarrows you can use, or golf carts you can rent for $5/hr ($20 deposit). The $2 yard entry fee was interesting...not sure why they'd charge me to look, but it's only $2. Also if you sign up for their free vip program you get two free entries and $1 entries after that.