I have had 2 bad experiences in this store in less than a week. First the asst store manager…read more(Jennifer) told me to call O'Reilly's gift card number because the gift card would not scan, she refused to try to enter the number in manually. I called and received a coupon for my troubles so I went back in and Ryan helped me. The same gift cards would not scan so he entered them in manually this is the reason they are getting 2 stars. So I go in to check on the parts I ordered and didn't have my receipt and was told by Manny (who Jennifer was training when I went in the first time) that I needed my receipt he asked Jennifer and she confirmed without my receipt I could not pickup the order. Ask for the store manager she is not in and is out the whole week and Jennifer was the only person I could speak to. Avoid Jennifer and Manny if you do risk going in! You have been warned!

I wanted to say thank you very much for being friendly and customer service related when I came in…read moreto purchase my battery. Y'all made sure I had everything I needed and asked me if there's anything else you could help me with highly appreciated. Pet boys down the street was incompetent and have their head up their a~s and you guys did a fantastic job thank you

This place is ran so poorly. They constantly eat WHILE TALKING TO A CUSTOMER, teenagers looking at…read moretheIr phone WHILE HELPING A CUSTOMER, giving the wrong part due to lack of paying attention, and they don't care. Never again.

You'd think that an auto parts store is an auto parts store, right? Apparently, not if you're a…read moregirl. See, if you're a girl and you go to that other auto parts store - ya know, the one that rhymes with Motto Hone - you're pretty much on your own. You're expected to find the right windshield wiper blade for your car, despite the fact that there's an entire wall devoted to them. Then, you're expected to actually know how to put it on your window. (if you're a girl that has all of this knowledge - more power to ya, sister) Not at O'Reilly. Not only do they have a nifty little computer that helps you match your car's make and model to the correct size blades, the guys behind the counter will actually leave the counter and come put the blades on for you. Or change your blinker light. Or show you where the oil goes vs. where the transmission fluid goes. (they'll also come out in the middle of a rainstorm to check your dead battery, even though your husband is there with you) I'm not saying I don't know cars because I'm a girl, nor am I saying that the employees of O'Reilly are only helping me because I have boobs. I'm just saying that this is the store that goes that extra little step to help a girl out. And that's really all that counts, right?

There was a male employee who I witnessed using the women's restroom. He was not in there to clean…read moreor anything but to use it. The male bathrooms were not closed and were working fine. As a woman this makes me very uncomfortable. It's sad that you can't even trust employees of an establishment to make you feel comfortable.

Every business is different. Every business has its own approach, culture, tone and voice, Brittany…read moreis definitely the voice and culture of the Racetrac, I love how she makes an effort to remember names and go out of her way to assist customers mentally and physically. For a young manager, She definitely have what it takes be in a leadership position. Thank you Brittany and keep up the good work...

The manager at this store (Jesse) is OUTSTANDING!!! I have never experienced service so excellent…read moreat any other mechanic or auto supply store. My vehicle is very old and has lots of issues. Many places I've taken it for repair, have sent me away because they just don't want to be bothered with an old clunker like mine.. but not at this store. All of the employees there were very nice and friendly, and the facility was clean and well organized. They even provided extra help without extra charge. I LOVE THIS PLACE!! and will be coming back for more repairs. I would rate this place with at least 10 stars if I could. Thanks Jesse! I'm forever grateful for your help.

Honesty would have been good. They wanted $900 for unnecessary work. I wanted a wheel alignmentread more

After months of searching, we finally found the car we wanted to buy my son here. We have the…read moreprivilege of getting Ariana on the phone, and from that point on the experience went fantastic. After a visit, a test drive, we decided on the car. Ariana made sure the car was detailed and even took the liberty of removing hail damage from the trunk and hood for us when we picked it up. Everyone we deal with that Lonestar Cadillac was a pleasure to deal with and this was a great buying experience. I highly recommend.

We had some work done here & Randel from the Service department was wonderful. He had alot of…read moreknowledge & kept us in the loop with our Vehicle repairs & cost. Which was greatly appreciated. Alot of people will complain about the price of repairs. But its expected when your driving a Cadillac product.

Another great experience at 7-11!!…read more Angles and cherubs met me at the pump... sprinkled fairy dust... and sang a melody as sweet as honey while they blessed me with longevity, never ending youth and enduring health. Unicorns, rainbows and fuzzy headed trolls all gathered around to wish me well, ask if I needed help and offered to magically make my Toyota Camry into a Maserati! I was flabbergasted as money started raining from the sky in large notes... I was completely amazed!! Shell shocked and.... NOT! But the gas was a good price... the place was clean... and very well maintained. I was pretty glad for that.

Great location especially when it's 95 degrees outside. We always stop by to get a cherry / Vanilla…read moreDr. Pepper or some blue Powerade!

Now this review is just about the Service and Parts department. The store and sales portion I have…read moreno experience with so I gave it 2 vs. 1 star. It's hard to tell if this Harley Dealer (Stealer) is dishonest or incompetent. I had a minor problem on my bike. The switch which activated my brake light burned out. So I looked at Drag Specialties and found a replacement switch for $17. DS said I could order it from here, so I called and confirmed they would order DS parts for me. When I got there the parts guy (I don't want to name names) said my only option was a HD brand switch which ran $72 with tax. I said, "Wow, that's a lot for a switch doesn't Custom Chrome or DS have a similar part?" He then pretended to look at his catalogs before saying "no" with a straight face. Incompetent or dishonest? Your choice. Needless to say I found an online retailer who sold me the part for $16.51 delivered. When the part arrived I looked up the repair instructions and watched a YouTube vid. Took an expert 16 minutes to do the repair, but it involved soldering. Since I solder about as well as George Bush speaks, I figured I'd pay to have it done. Since I wanted to give the dealership a fair shake I went back to the service department. According to the service department, it would take 1 hour, I mean $95 to have it done. If some random tech on YouTube can do it in less than 20 min, surely a trained HD mechanic can do the job in no more than 30 min, even with some set up time included. So your choice again, incompetent or dishonest? Finally I called up nearby Cowboy Cycles. They told me it would take 30 min and they would work while I waited. So here it is. I got the repair done for $61 including parts. Giving the Harley Dealer every chance to earn my business (and loyalty) the exact same repair would have been $167. So are they dishonest or incompetent? Either way go elsewhere and support the honest hardworking independent shops. In the East Dallas area I recommend Cowboy Cycles or Renegade Cycles both honest & skilled operations.

Took my bike in for a rear tire, said it would be done by next day. Never called so I went up there…read moreto get it a week later and Same rear tire, but put a new front tire on it. So i picked it up, and on the way home notice a terrible shake in front, look down and front wheel is now bent, very obvious. Took it back several more times to have corrected, and they refuse to even acknowledge its bent after several friends also rode it and said it was bent. So twice they just tightened down headset so tight that bike rides like crap (no float to put it in technical terms. I am a mechanic as well as expert racer, roadracer in CMRA as well as motocrosser for 40 yrs). I've heard other stories like this now from other people. Run from this place as fast as you can !!!

A friend recommended this shop to me. So, took my baby (Jeep Renegade; std transmission; ~8yrs old)…read morein twice as planned - for BIG items and oil changes. Finally, a shop that helps me plan/ budget. See reasons why they are now "my place" 1. Got my vehicle back from two planned services - BIG items. The identified problems were FIXED and NO unexpected new issues over the past ~6 mths drive time since the 1st repair was done and ~2 wk since 2nd repair done (but lots of mile - couple of road trips, lol). 2. Their bumper-to-bumper inspection is detailed in a an online report (pics; vids; descriptions). It identifies critical issues (fix now); concerns (fix to prevent bigger issues); consider (future items). The report helped me to plan/ budget the repairs. 3. After asking for the full report, they provided even though they knew I might have sticker shock which I did. They patiently walked me through and answered my many questions via the phone, and let me take time to decide on options: keep/invest or trade in. The report allowed me to consider new vehicle (prices/longterm commitment) vs. the one-time fixes. With a shop that truly fixes the problem and no unexpected new problems, am keeping my baby; well that and she is fun to drive, lol. 4. The online report/ front office staff (Connor; Averie) are able to keep up with my extremely busy work schedule; are genuinely professionally patient with a non-mechanical person (me); if they didnt know the answers they asked the mechanics and got back to me quickly which provided insights on the repair options and then let me decide what works for me/ my budget/ my future plans. ...Again, this shop is now "my place".

Overall, the experience was good. The staff was friendly, and the repair was done correctly. My…read moreonly complaint is that the service took longer than I had planned for.

Bre the cashier was so professional at store 73 on Broadway in Garland she greeted everyone with a…read moresmile and thanked them for stopping by. So very nice Thanks bre for giving me directions

I don't know if it's an "every" RaceTrac thing, but the fountain drinks here need to be checked! We…read moretried to get a Dr. Pepper & cream soda fountain drink. Took one sip from our drink, immediately tasted flat and watery as ever. Dumped out our drink and tried root beer next. The exact same thing! I'm not sure if RaceTrac needs to check who is bro if these refills in, but they're beyond nasty!