I receive an estimate to change my transmission fluid It was $1045 dollars when I picked up the…read moreauto it was over $1500, $500 is a lot of money for us on SS. I have been a loyal customer there for years. Must be a change in management they always treated customers better. I wrote the service manager but his response was not even on my complaint. Thinking they are on commission that is why it was so expensive. I google the cost it should of been between $400 to $500 so they really stuck it to me.

We worked with Mark Borkenhagen and had an excellent experience in buying a car! We went to…read moredealership with a budget in mind and were able to find something we were very happy with! There was a great selection of vehicles and Mark was able to provide helpful and knowledgeable information/feedback. I would definitely recommend Holz!

I think the best way to gauge the quality of an auto parts store is how they treat me when I come…read morein for something cheap. They aren't going to make a lot of money on me, and I don't know what I'm doing so it would be easy to swindle me, dismiss me, not be very helpful. I just bought a 2011 Audi A2, and could not figure out how to put on a front license plate (required in Wisconsin, not in Illinois where I bought it) so that the plate wouldn't bend in a car wash or harsh weather. Instead of treating me like a simpleton, the young fellow here acted like it was a perfectly reasonable question, showed me where the license plate holders were, showed me how to put it on, patiently explained the tool I would need. I spent less than $10 and I don't even need the Youtoobs. Well, I spent only $10 THIS time, I'll be back. One thing the do that I'll need having bought an unusual old car is their computer hook up service, they will read your car's error light and tell you what you need. Thus, I can walk into my mechanic's garage not looking like a total moron maybe with the part I need.

Poor customer service Don't know how to listen to what…read morecustomers need. Also don't know there own hours closing at 5:45 when store says they will be open till 6pm.

I moved out of state, but had a horrible problem. The skid plate on my car came loose and it was…read moredragging down the freeway for 2 hours getting more damaged. I dropped it off on a Sunday night and put my keys in a note in the slot and got a text within 15 minutes of the store opening Monday that they managed to fix my problem. That sort of emergency customer service when I only had a couple hours in town was absolutely priceless. I love this place. You get a lot of bang for your buck.

Went here for oil change and maintenance the only reason it's not 5 stars is they always super…read morebusy. Not a bad thing for them but hard to make appointments sometimes. Easy in and out even though it's hwy 100. Friendly nice staff. Definitely good spot for foreign vehicles. Not too many choices near there so I figured I would highlight Reis.

Date of visit: November 24, 2025…read more I came here as another dealership had indicated that my starter was beginning to go and should be replaced before it failed completely. I made the appointment online and arrived early for the appointment. After a short wait, I met with the service advisor who was very puzzled by my ask stating that "starters did not wear out," and asked me to start the car. We headed out into the garage area and I started the car. He was able to diagnose that the hesitation in the car starting was that it was not a Volkswagen battery and was not "coded" to the car. I confirmed that it was a battery from Advance Auto Parts because of the astronomical battery cost through the dealer. While cheaper, these batteries will wear out sooner as they drain faster because of the lack of "coding." This had never been mentioned to me before. Now I don't know who to trust and while I am grateful for not spending several hundred dollars on something I didn't need, have I been suckered into believing I need a VW battery in less than a year? And why didn't anyone look at my appointment and ask that before I drove 30 minutes to Hales Corners?

I recently stopped by my local VW dealership about an issue with the headlights on my 2017 GTI, and…read moreI have to say my experience was way better than a lot of the reviews I read beforehand. Going in, I was expecting the worst because people online make it seem like the dealership is terrible, but that wasn't true at all in my case. The staff was friendly right away and took the time to actually look at my headlights and talk through what was going on without brushing me off or trying to upsell anything. Even though it wasn't a major service visit, they still treated it seriously and made sure I understood everything. It felt like they genuinely cared about helping rather than just making money, which is something you don't always expect at a dealership. Honestly, I think a lot of the negative reviews are overblown or don't reflect how they actually treat customers. My experience was smooth, respectful, and helpful, and I wouldn't hesitate to go back again.

Waited until the last day to get an emission test; they were prompt, courteous, were able to renew…read moreonsite, and put the sticker on for me. The young man who assisted me was very nice and efficient! I haven't received auto service here but will definitely use them for that in the future!

I had a flat on 108th and National, and I was in desperate need of a repair before I traveled to…read morethe Upper Peninsula later that afternoon. I called Hale Park Automotive and they were able to squeeze me in later that morning. The tire was repaired and the car was back out to me in less than 25 minutes. In addition, they have a solid collection of throwback prints of the Brewers hung on the walls of the front office. Great experience with Hale Park Automotive!

UPDATE: I should have updated the review 6 months ago but late is better than never. When I did…read morebuy the 4Runner, I mainly drove my Dodge until the license plate expired the end of May so I only drove the 4Runner a couple times in April and May. In those two months, the battery was dead and had to pump one tire several times, the third brake light on the top of the tailgate was burnt out, and the rear wiper spring was missing so the wiper was barely even touching the window. All of those issues should have been taken care of before Holz sold the 4Runner. Once I started driving the 4Runner in June, repairs and more repairs. Immediately, needed a new battery, replaced the rear wiper arm, and third brake light assembly. Toyota said the noise from day one was caused from calipers and a tie rod. I paid for maintenance of the brakes and calipers and replaced a tie rod. During the service, Toyota also noticed the shocks/suspension needs to be replaced. I'd like to know if Holz knew about what needed to be repaired/replaced of a vehicle they were selling or if Holz did a terrible job inspecting the vehicle.

Came in today to purchase a certified used car. Mark Borkenhagen was very knowledgeable and detail…read moreorientated. He made our purchase easy and hassle free and we drove away with the comfort of knowing the vehicle purchase from Holz is reliable and worry free. I highly recommend Mark, Naomi Rueda, and the Holz Team! -Dennis S.