I guess the women who helped me, her name, maybe sierra... Well lets just say she has an attitude…read moreproblem and had no reason to have one... I was a very simple customer, knew exactly what i wanted and even called in advance so it could be pulled aside at there convenience. thats it!

Visited this place today. Saw online that they had a part in stock, that I have been looking for…read more When I got there, the lady whom I spoke to was very knowledgeable and very helpful. I explained what I had saw online, and she checked to see that they did indeed have it in stock. The more we spoke, she explained exactly what the part I wanted was and in depth. Come to find out, it was not the part that I thought I wanted and needed. She Saved me $300. Furthermore, she went over and beyond to tell me where to try other places to find the part that I am looking for, and was very helpful. Thank you for going over and beyond and out of your way in helping me today.

Customer service over the phone was excellent. The guy was extremely helpful and he managed to find…read morethe bulb I was looking for. I arrived and I was helped immediately. Extremely courteous and professional. Definitely will begin coming here more often instead of auto zone.

I came in with the mangled piece I needed to replace. The staff took the time to help me find a…read morereplacement. Other customers also helped. Definitely returning to this store.

waste your time and money going into this AutoZone me and my wife and three went in there. I sit…read more line for 15 minutes watching the employees sit around and shoot the shit with customers. The one girl was too busy on her knees with the police and the other dude was too busy talking to a guy about politics so I walked out of the store and went 5 miles out of the way to another one.

Laura and all the employees were so kind. Laura helped me out and her spirit of kindness really…read moreimpacted my day. I would definitely recommend this place to anyone. Thank you Laura.

This is the worst experience ever at an auto parts store and I didn't even make it to the actual…read morestore! I called to order a part, and the guy I spoke with took my name and number and told me he would order the part. Well a week later, and not a phone call from the store. I caled them, and they tell me it was never ordered, and said "sometimes we get busy and forget". HAHA. kidding me? Anyways- I called Advanced Auto Parts, they actually had the part in STOCK and had it sent to a store closer to me. forget these guys. you will waste your time.

Unlike the other reviewers, I've never had a problem with this place. We go in, get our stuff, get…read morehelp if we need it and jam. Never have had a problem with getting the wrong part, never had an issue with an order. The facilities here are basic, but you can get what you need. It's in an easily accessible location for folks in far east Atascocita. Overall, I would say pop by and give them a try.

Battery completely DOA, but was able to get a jump to get to Advance Auto Parts. Alex was the…read more employee who really made my day, especially in 107 degree weather. After I paid for new Battery this young man came out and installed it. Not only that, he even recommended to go look for the exact same same Battery and it was in stock. Thankful for the small things. Kudos Advance Auto Parts. YOU ROCK!

My battery died for the second time in two days. So I stopped in here and they got me a new…read morebattery and installed for under $130. The dudes wouldn't even take a tip. Just said bless you and have a great day. And by the way they were Tatted up rough cut Spanish dude nice as anyone I ever met. Glad I never judge a book by the cover. Professional Friendly and great price! Now off again to make my fortune.

Terrible service. It was a 4 hour wait for a battery change. There weren't even a lot of people…read morewaiting. I could not understand why it would take so long. I will never return.

This Walmart auto center is horrible, people come in late, don't open on time, sometimes limited…read moreservices. Takes them hours to change a tire, I've been to other places averages about 20min and I understand there is people in line but when ur the first person, u can't argue with that. If u have time to burn come here, prices are reasonable, if u have time and money go somewhere else and save a headache.

Becky at my local Kingwood location always gives great customer service with a smile !…read more Going above and beyond.. thank you !

Very helpful service over the phone, got me all the information I needed. Great attitude and very…read moreknowledgeable!

the young lady in front was very helpful towards my extended warranty situation so was the front…read moreoffice especially coming from another location that i use to work at...

Took my car here, because the lights on my Dashboard & radio would turn off then turn back on, my…read morecar would act as if it wanted to cut off but would cut right back on. They told me it was my air compressor took my vehicle to get a second opinion another shop told me it was my battery terminals they needed to be tightened after getting the issue fixed at the other shop my car has not tried to cut off again!! Also They ended up charging me $189 for a diagnostic for everything else other than what was wrong with my car for me brining it in. So I paid $189 for a diagnostic then was going to be charged for a $1,900 service that had nothing to do with my car trying to cut off. "Lacey was nice" but I was not a happy customer and would not recommend this company to any of my family or friends.

Been coming here for years. Great selection and great quality! See Oscar he knows his stuff. Team…read morehere is really good.

Great shop, Oscar and his guys really took their time to help me find what was wrong with my…read moresuspension

Angel helped me out with my battery, cleaned it and change it out. Honestly one of the best…read morecustomer service experience. Thank you!!

I don't know why I was drawn to driving out of my way to this Auto Zone, but I'm so glad I did. I…read morepassed up one 5 minutes from my residence just to go to this one in Humble. When arrived and went inside, I just knew I would be there for eons because the line was almost out the door due to maintaing social distancing protocols. The employees, however, were working as fast they could to get people taken care of--and they did it without an attitude despite the pressure of a long line. Much respect for that! When it was my turn to be waited on, I had the pleasure of having the Assistant Manager David wait on me. This guy was so chipper. Positive attitude and really a good listener. I told him I had an issue with my car staying cranked and losing power. Had two jumps that day and as soon as I turned the engine off, the car was dead. He understood my concern and was willing to honor the free replacement of the battery, but suggested a diagnostic to see if it was something else (ie. alternator, the battery). Being that there were lines of people, one may have been pressured to just to resolve to a quick solution like just charge the battery and send me on my way, but David was very thorough and took his time. The Latch on my hood wasn't even cooperating and he helped me jimmy it open to at least get the battery tested. Again, he could have gave up and said, You're on your own lady...get your hood to open first and I'll come back," but he really tried to help me out, and he definetly went above and beyond to help a customer out. Upon further investigation, he declared that the battery terminal was extremely corroded, which had way more corrosion that morning when the first guy came by to jump me off. He stated that he guaranteed that once the terminal was replaced, I shouldn't have anymore trouble. Once the terminal was replaced, I asked if I needed to let the car run to charge the battery like I had to do twice today. Nope. The car should crank with no problem according to David. I was a little skeptical since I had been dealing with car issues since 7 am that day and it was like 3PM at this point, but I became a believer! The car cranked and has not had any problems cracking since I had a $7 terminal put on the vehicle with the assistance and guidance of David. He had a smile on his face when he saw how relieved I was at this fix. I thanked him numerous times for his help and patience. His last words were I just like helping people out. In a season where there are so many people needing help and assistance because of the pandemic and due to the holiday season of giving, we may forget to give back or feel we have given enough, but this experience really touched my heart that we can all give back in some way. It's not always about money. Our time, our effort to share what we know and help someone in need in this way is just as essential. Be a David this holiday season. Give back the best way you can.