Allen was awesome, came in parked confused and lost and Allen immediately walks up greets me and…read morelets me know which bay to go in, asked me what kind of oil service I wanted to go with or just go with the same as last time, went ahead go the same asked me information about my vehicle nicely and great communication, while getting my oil change service and checking for other things THEN Xavier comes approaching with a smile and asked how my days going hands me a nice cold water since it's summer heat. THESE gentleman's are great and their customer service while working in this heat is remarkable. Keep up the good work and stay hydrated!!

Went in for a top-off and the tech put the wrong oil in my engine. The tech Vela, did not look at…read morethe sticker on the windshield and used the wrong oil weight. When I asked Mr Vela how they would fix the issue, he told me their district manager Josh Salcido said they needed to charge me for another oil change. I asked to double check that and they said there was nothing they could do and they would not take responsibility for the mistake. The tech, Mr Vela was rude and tried to make sound like it was my fault for not telling them what oil weight (that was clearly marked on the sticker). This place has the worst customer service I have experienced in a long time and would not recommend using them. I'll go to Jiffy-Lube or even Walmart from now on. I don't recommend this place.

Our daughter was working in humble this week and called very upset because the car was making a…read morehigh pitch noise. She had had the oil changed the previous day and we thought it could be a loose belt. But because we were 4 hours away we could not get to her right away. Told her to park the car and we would Try to get down there on the weekend. Then it hit us, she is right there in fall creek (we use to live there so we know the area) call Christian Brothers. Hubs got on the phone and spoke to Ken. He said they were very busy and they would be closing early and would not be open on Saturday because it is new year's weekend. He also said for her to bring the car up immediately, ask for him and he would see what he could do. She did and he looked at it and found a rock jammed up in the break area. It was rubbing up against the break pads. Problem solved! Price was right! Our daughter who was distraught was now crying tears of joy. She thinks the worse right away. So thank you Ken and Christian brothers for a job well done!!

Christian Brothers FALL CREEK location. I discourage…read morefriends, family, and anyone else from using or recommending your services. Horrible customer service! Will scam you and up charge parts! This experience has completely destroyed any trust I had in this company.

My fiancé and I always bring our cars to get the oil change here! The manager, Joseph had amazing…read morecostumer service. He involves himself w/ the costumers and make them feel comfortable. A young man who respects his costumers. The other day we took our 2005 Jaguar for the oil change, and we left not noticing my fiancé left his wallet there. Joseph did everything he could to get a hold of us and when he did we went straight to him. As we pulled up into his shop we realized it was already closed and he was waiting for us with the wallet. Well, let me tell you that not anyone will return a wallet full of money! Not a dime was missing b/c Joseph and his staff respect us as their costumers. Thank you for being so near our home and thank you for always taking care of us! By the way he beats or matches prices!

"Brought my 2019 Dodge Charger here for loaded front strut assemblies (quoted $975). While…read moredisassembled, they recommended replacing the sway bar links and tacked on an extra $425 flat fee. When I realized they double-charged me for standalone labor on overlapping parts that have to be disconnected during a strut job anyway, I questioned the bill. They also refused to perform a mandatory wheel alignment, falsely claiming it wasn't required after a major strut replacement.When I contacted the owner, Joey, to resolve the overlapping labor fee and the skipped alignment, he got defensive, offered conflicting numbers about parts markup vs. his $150/hr labor rate, and directly threatened to have a tow truck pull my car off my private property because I initiated a formal billing dispute with my bank. Extremely predatory billing and highly unprofessional customer retaliation. Local drivers beware

Took my car here, because the lights on my Dashboard & radio would turn off then turn back on, my…read morecar would act as if it wanted to cut off but would cut right back on. They told me it was my air compressor took my vehicle to get a second opinion another shop told me it was my battery terminals they needed to be tightened after getting the issue fixed at the other shop my car has not tried to cut off again!! Also They ended up charging me $189 for a diagnostic for everything else other than what was wrong with my car for me brining it in. So I paid $189 for a diagnostic then was going to be charged for a $1,900 service that had nothing to do with my car trying to cut off. "Lacey was nice" but I was not a happy customer and would not recommend this company to any of my family or friends.

Normal service; set expectations to only do back breaks, no inspection on other parts...my dad…read morecalled to pay and was bamboozled into an $80 oil change. As a woman, I cannot stand when older men do not take direction and gaslight you or others.

Took my 2013 ford edge for soft brakes. 3 days later, $1800 later, brakes still soft, they used…read morepainters tape to try make the brake lights shut off (it failed, drained the battery). Just tell me you can't fix it, no charge, we part as friends. But no, take $1800 and KNOW you screwed up with painters tape! Wouldn't have them replace wiper fluid.

Watch out!! They price gouge you for parts and trying to tell you good parts are bad. My vehicle…read morewas good before I took it to them now all of a sudden I am having problems with it.

I wanted to give a great review and thank you to Sam's Auto for repairing my truck. I was having…read moreproblems with my truck and I explained to Earnest what was going on and he listened and looked at my truck and told me what he thought was wrong. I let him repair my vehicle and he fixed the problem and now my truck performs so much better. Earnest is friendly and very knowledgeable about vehicles. He will now become my auto specialist. Also, customer service interaction were very friendly and professional. I definitely recommend Sam's Auto for your vehicle's repairs. Thanks again, Gail B.

amazing service they know how comunicate perfect always aware whats wrong with the carread more

Stella the representative was awesome. She work with me got me what I needed. Definitely give her 5…read morestars she needs a raise!

Everything- customer service, online appointments, inaccurate communication, honoring appointments,…read moreFirestone app and I had to leave without getting the service my car needed. I guess that's what you get for a lifetime service. Never again! They totally live up to a 2.1 star rating. Thanks for ruining our Sunday.

They don't dry or put armorall. I don't think it was worth the money they charge. They were super…read morequick!

Do not trust these people with your oil change. They overfilled my engine by an entire gallon and a…read morehalf. Now my motor needs head work. And when I called the owner to express my concern he denied everything and said he had "paperwork" to back it up. SMH..... I DO NOT RECOMMEND THIS PLACE.... And on top of that they do a poor job washing the truck as well.