I needed new wiper blades for my 2014 car; not only did Norman Villarama quickly find the right ones (they're two different sizes) and recommend a better (and not much more expensive) type, he installed them for me on the spot! It's a good thing, too, because it was pretty tricky. I'm a committed customer now thanks to Norman and Auto Zone's excellent customer service. read more

Our car wouldn't start, good thing our landlord has a battery charger. We bought our car 5 years ago so it was actually time for a new one, Drove to Autozone right away and they change the battery for us for free , just gotta buy the battery read more

Auto zone does indeed accept used motor oil from local residents! Even if not listed on Hawaii's own recycling web page (update needed maybe?!) Perhaps Hawaii county needs a website admin to assure current updates. Just saying. Auto Zone will take up to 10L (do your math for quarts). ALS while I was there, I remarked on their clean store and well stocked shelves. In Hawaii that's noteworthy. read more

I was across the road at the post office when my car came up with a code saying 'key fob battery low'. OK, never had that one! So I drove over to Auto Zone and asked for their help. Their sales manager was straight onto it, amazing customer service, happy and joking with me and other staff which made for a great atmosphere, he pulled my fob apart and replaced the battery and made sure it worked before I paid for the battery. All the assistance was free, with a smile :) Very impressed with this store and would definitely recommend them. I heard staff telling customers how to save money and showing them products which were on sale, so no upselling. Mahalo to AutoZone for leading the way with great products and customer service! 10/10 read more

I didn't know you guys were open late, that was super convenient so thank you. My ac was feeling more like a fan & I had a headlight go out. So thanks to AutoZone I was able to get the parts I needed to fix both tonight. Rather then waiting till tomorrow. A win for me = a shoutout for you. Xoxo, ChelsieFletcher read more

AutoZone - Auto Parts & Supplies Near Me - Kahului, Hawaii

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Maui's first AutoZone opened in Kahului on a parcel long abandoned by a Texaco gas station. It's a brand new building shared with one other space that is currently unoccupied. BRIEF HISTORY: The first store opened in 1979 in Arkansas as Auto Shack which was a division of the Malone & Hyde grocery company. Auto Shack's name changed to AutoZone after a trademark infringement lawsuit was brought on by the now defunct Radio Shack. The company's HQ is currently in Memphis, TN with location also in Mexico and Brazil. EXPERIENCE: Being that they're brand new, the place was spic and span, shelves fully stocked and organized. I was pricing around a taillight for my car which was cracked. The car dealership quoted me $150. Here, they oddly had two price points for the same model year which were $130 and $90, one looking lighter in color than the other on the computer screen. WTH? I'd rather pay the dealership price and be assured I get the correct part! SERVICE: I had a short wait to be assisted as someone else was being helped. It's not like NAPA where they have numerous windows staffed. A few minutes later, an associate came in from the outside and called me over. His attention span was short as I had to repeat myself three, sometimes four times for what I was looking for. So annoying. Like I mentioned before about the difference in lens color of the taillights, he wouldn't research further as to why that was so. Either take it or leave it is what I got. So, I left it! Your loss, buddy. TIPS: They have a free membership rewards program in which one of the perks include free car battery testing (a pricey car dealership option if you've ever researched it). Open later than most, either 9 or 10pm. OVERALL: Does Kahului really need three car parts stores within a mile of each other? read more

AutoZone - The place - VN - Auto Parts & Supplies Near Me - Kahului, Hawaii

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Excellent experience. great service. Mack and his staff is awesome. Staff is very knowledgeable.

Just had the most awesome experience at a parts store. Bought a new battery and took it home to install. One of the terminals was so corroded that it needed to be replaced. Went back and Nina hooked me up with the right one. But one problem i had was i didnt have the right size wrench. The loaned me a few if theirs and even a can of spray to unfreeze it. And even helped me with it. They even diagnosed an engine light for me as well. Thanks Nina and Nobu for all the help. Ill be back for sure!!! read more

I realize I'm only a white girl, but while I'm standing in line, and they choose to help one of their uncles instead of me, and i was clearly next, had this happen many times being at AutoZone, my suggestion go to O'Reillys of the street, nepotism does not participate at O'Reilly's, and a lot more respectful and affordable. read more

My driver side windshield blade rubber came apart but wanted to changed both. Approached Cashier Nick, very friendly, took him less than a minute to advise he will be right back to get them for me. While ringing me up, he asked if I needed him to install them for me! I was shocked as you won't get this type of service from Napa and or anywhere else for that matter. Due to my one pass a women, he showed me how to remove and install. If you want service with a smile and not an attitude, this place is it! I work for a customer service company and would hire Nick in a second! Awesome job! Far and beyond customer service! read more

Went in today to ask the workers if they had tools to assist with unlocking a car door because my keys got locked in the trunk. One of the workers gave me a straight answer and told me "no," but there was another young employee (small, dark-skinned boy with shoulder-length hair) who said sarcastically, "Sometimes when that happens, I use a rock to smash the window," then he laughed. I understand he's young and clearly still immature, but I think you can do a better job at hiring, Autozone, Kahului. I didn't get upset or make a scene because he's still young and is probably just there to make some easy money, but when someone goes in asking for assistance with their car-related problem at a car and trucks part store and they just get taunted for it, it's extremely distasteful and very disappointing. Now that I know what kind of service to expect at this location, I won't be back. read more

Worst customer service I've ever experienced. Just went in and tried to ask someone a question all I got was a dirty look as he went into the back. Saw a guy on the computer stood in front of him for a few minutes and he didn't even acknowledge me. All I needed to know was where the brake fluid was. With Orielly's a block away why come to this place. Honestly felt like I was a bother to them. Hopefully management gets control of their employees and gets rid of these guys that seem like they hate their jobs. I'm not one to B**** but man did they make me feel like a POS. Definitely not getting anymore of my hard earned money. I'd rather go somewhere welcoming when picking up parts to fix all the cars I work on with my mobile mechanic business. P.S. I'm a disabled veteran and they have a sign that says they appreciate veterans. BS they don't appreciate anyone. read more

It's big , it's clean and the people are friendly and helpful. I have been unable to find a windshield wiper blade for my rear window. They had it ! Hurray. My husband was looking for a few other things and the associate took us right to them . We signed up for the loyalty program too ! read more

AutoZone - Auto Zone - Auto Parts & Supplies Near Me - Kahului, Hawaii

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Nick the assistance manager was so awsome and patient. This store is deserve to got a 5 star always for thier awsome business run.

Just walked out of AutoZone after standing there at the counter for 10mins with no one acknowledging me. 2 workers there. 1 on the phone. The other at the counter talking very intently with some guy about who-knows-what all the while ignoring me and ALL the other people waiting in line at the counter. Either get more staff to work the counter at 1pm on a Saturday (!!) or teach your employees how to work multiple customers at once. Sorry AutoZone, but that was a lame and frustrating experience. read more

Counter guy great help order my part got it in a few days I was in & out super fast happy with everything

Thanks to John at this autozone for going above and beyond. He stuck with my problem and helped me figure it out. Mahalos!

I was really surprised at how helpful the staff was at this store. I'm sure part of it was me having a good attitude as well but El, one of the managers, was terrific. He went above and beyond! Thank you! read more

Needed new battery and went to this store. Store always neat, clean, and helpful. Young man named John R. (Rafael, if spelled wrong apologies) offered help right away. Checked my current (bad) battery, recommended new one, showed me computer screen with various options. He then replaced it with care and was professional about it. Tried to tip him and he said it was against policy and thanked me regardless. You have a great employee in this young man. Mahalos to Auto Zone. read more

This rating is based on ordering parts with Autozone. I ordered a part on a Saturday that they said would come within a week on Thursday or Friday and they would call me. I came in the next Saturday which is 7 days later to see if the part came in and they told me the order was canceled. They're supposed to notify the customer as soon as that happened which they didn't. So we reordered the part that Saturday and they told me the same thing that it would get in the coming Thursday or Friday. The next day comes which is Sunday, Autozone calls me and tells me that the order has been canceled and asks me if I want it to be reordered when I already had it reordered Saturday which was yesterday. I told him its already payed for and I already reordered it Yesterday, so he tells me the part should be reaching in within a week. I call in the next Thursday and Friday to see if the part is in because they don't update their customers from what I experienced and they told me its not in yet and I'll have the Manager call you. The manager never called me so I had to call them and stop by to get updates. Finally on Saturday which is 14days after I ordered the part, the Manager or employee talks with the shipping and tracks down the part. The part came in 2days later after they did that because the part has already been in stock on Oahu to begin with. Also when I came in to pick up the part, the employee asks me if I payed for it when on the Box it says "Paid In Full". So all together it took 16days to receive my order when they told me in agreement it would be within 7days. Had to cancel mechanic appointments because of this and I'm not the only one who experience this orders from Kahului Autozone. Thank for hearing me out, this is to be considered. read more

No Aloha, terrible service. Sales guy was on computer & ignored me. I walked up & asked if he was open & he pointed for me to get in line. After a few minutes the manager came from back & asked him to take care of the customer. He ignored him & went back to his paper work & computer. After 5 minutes in line the manager came up, opened another computer & helped me. No one wants to have to go into stores if not necessary during COVID, what happened to customer service? They couldn't even be bothered to wear a mask! read more

Pricing is cheaper than Napa and O'Reilly. They have a rewards program that gives you credit on future purchases. They even price match. Sure they are a little understaff still new but I got what I needed and left happy with my purchases every time. Did I mention they do free shipping if they don't have it in stock!!! Was shocked specially because you hardly hear that on the island. Will definitely be back. read more

While on vacation, my cousin allowed me to use her car to sight see. I noticed it was running rough so I stopped in for advice. The employee, named Luis, assisted me, was very knowledgeable, and it turned out to be exactly one of the issues he thought it could be (spark plugs). He was very pleasant and having worked in the Customer Service field for years, he was top notch. read more

I went into AutoZone today and purchased a can of AC Recharger and a windshield wiper. Although it was busy William Roland, the parts sales manager, came out from around the cashier to show me exactly where everything was. While in the parking lot trying to recharge my AC, William came out to help me. Thanks for the help William. I have no clue when it comes to cars so I appreciated the help more than you know. read more