Yesterday we needed to buy the most basic thing you would buy in an auto parts store . My partners needed washer fluid. She did decide to go in herself. It seemed pretty straightforward. I recommend it to her that we buy 20/10 concentrated washer fluid. this is an extremely well-known product. It's has no dyes in it. The parts agent at the desk told my partner. "He had never heard " of it and that they did not have it in stock and sold her some premixed washer fluid which is fine. I use that fluid it in my own car, but it wasn't what we asked for. His response to her was he had never heard of it and they did not have it instead of looking it up like they do for almost every customer. Who's looking for a fuse or a brake pad, or anything else . When she got back to the car, I checked on the website and it was in stock at that store, so I decided to go in and just ask him about it. It wasn't too busy in the store, and I thought it would be ok. He's a man of my age. Who's likely worked around vehicles for a long time. He was wearing a Safeway hat, which I thought was kind cool in its own way. Because there was someone ahead of me. I decided to get the part, which was displayed in the back of the store clearly, with the other two brands of washer fluid. I waited for the agent to become available. He took someone ahead of me who had went out to their car and was coming back, which which happens at these stores. When it was my turn to get to the counter, I showed him the white bottle of 20 10 fluid and said to him gently that I wanted him to know that the product was in stock, and it was our first choice. His response was. He said he did not know had the product and it was in stock but he did not say to me he had "never heard" of the product. Which would've surprised me if he had not. I told its concentrated, and therefore, it's easier to store, for the long-term use His response to my comment after showing the product was not defensive and therefore somewhat favorable. He said, I would have to mix this product with water, and I told him we can get water. I can't say this was a five star experience because we weren't able to buy a product that was on in the shelf on the store, but I do think his reaction was good, and I appreciated it. I would be happy to go back there again when went and if they need a rises. read more

O'Reilly Auto Parts - Better photo 20/10 in stock - Auto Parts & Supplies Near Me - Kahului, Hawaii

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Samuel!!! Samuel is the man! I needed a battery and it was impossible to get it out of my car. He checked battery health and alternator, battled my stupid battery and got it out. Installed it like a boss. Jimmy came and kicked ass too. It takes a village to help a girl out. Could not be more appreciative. Go to these folks. So much aloha. read more

John older gentle man with the glasses needs to work on his customer service. You shouldn't let out a big sigh when I ask you to help me, that's what you're there for :) read more

this AM I found my car dead completely. got jumped and went to O'reilly. staff was super helpful. TJ found an affordable battery then installed it eagerly, quickly all the while we talk story. so thankful! read more

Assistant Manager Norman was so helpful, professional and efficient! I needed a windshield wiper that worked instead of just rubbing the rain around. Norman was able to locate and install a top quality windshield wiper so fast! Thanks again, Norman! read more

O'Reilly Auto Parts - New windshield wiper! - Auto Parts & Supplies Near Me - Kahului, Hawaii

My car died on Hana Hwy and luckily it was able to restart. I drove it straight to an O'Reilly's (I'm very unfamiliar with any car auto body shops) and asked if someone could help me. Sam looked at my car, went inside, grabbed his tools and fixed a problem that someone else created. He was knowledgeable, patient, and very kind. I AM SO thankful for him and this quick fix. I recommend this spot for anyone!! Thank you Sam - you are much appreciated. read more

If you are the type that likes to - perform maintenance on their vehicle to save $ - perform repairs on their vehicle to save $ - ask the pros because you are not entirely sure which really IS the OEM price This is the place! From standard car supplies for easy DIY maintenance (wipers, wiper fluid, etc.), fuses, etc. To brakes, rotors, spark plugs This is the place!!! Super knowledgeable staff and great resource to find out if they have what you need or can order what you want. read more

If you hate your job or don't wanna help people who are looking for stuff please find another job this isn't even a hard job so I don't see why the Asian guy helping me had no emotion and didn't have any recommendations other than their all the same. I'll just go to the oreillys in Kihei atleast they care about the customers read more

The gentlemen here are sooo helpful and patient with clueless foreign car owners like myself! Had to hunt down replacement wiper blades for Honda ACTY Mini Van read more

Best experience I have EVER had at an auto shop. So personable and helpful. The team made me feel like Ohana and everything I needed they had and were extremely helpful in showing me were to find it. I will most definitely come back here! Mahalo nui loa!! read more

Manager is very rude when u post A review about how his store looks Floor dirty staff treats you like crap. No mask. Cheaper go auto zone. read more

These guys basically left me stranded in the parking lot, giving me no options but to tow my car! After my car wouldn't start, I had roadside assistance give me a jump start to get to Autozone for a new battery. They tested it and said it was actually a bad alternator, and told me to go to O'Reilly's if I wanted another battery test to confirm. Autozone gave me a jump start to get to O'Reillys, and told me I could just get another jump start from O'Reillys to get home. They did test my battery/alternator, so I'll give the worker a star for that. But he could not jump start my car, blaming it on the battery corrosion. How come 3 other people were able to do it without a problem? I asked if his manager (who just helped someone else in the parking lot) could help. All she did was give him a business card to give me for a towing company. I had to have my friend come out, and he was able to give me a jump start in 2 minutes. Never giving these guys my business, and will tell all my friends to go to Napa. read more

Mark at the Cranberry Township store went above and beyond providing great service! I will shop here for all my auto care needs.

Thanks SKY for amazing costumer service ! Great place friendly and fast ! They got all you need and on top very good prices ! Stop by to get your stuff ! read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Kahului, Hawaii

Prompt and friendly service. While the first trip here resulted in a wrong spark plug, the second trip got it right! Quick switch and off to the next stop. read more

O'Reilly Auto Parts - Don't even think about it! - Auto Parts & Supplies Near Me - Kahului, Hawaii

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Great customer service; great employees and store always in stock Swam at Wailea Beach and came back to our truck to leave and had a dead battery............got a jump then tried several places before we were helped at O'Reilly Auto Parts in Kahului. Great prices and super friendly They are the best !! Great location in Kihei too !! So grateful for O'Reilly Auto and all their employees. read more

STAY AWAY FROM THIS STORE Extremely poor customer service before I moved to Maui I was a very big O'Reillys customer and now I will only go there if it is the absolute last resort and I cannot order what I need from off island in a reasonable time or if I am in a pinch slight chance they will have it there, their staff other than one specific member has no idea what they're talking about, I've been treated very rudely several times and I was sold bad parts on more than one occasion ALTERNATOR and Starters, do not go to the store if at all possible to avoid them I personally have been going to Napa on Wakea road and found good service there as I do a lot of auto repairs read more

had to pick up a new car battery and some wipers - my good luck brought some SUPER customer service from Makanani!!!! Great job, thank you for making the purchase a snap U ROCK! read more

O'Reilly Auto Parts - a few battery options - Auto Parts & Supplies Near Me - Kahului, Hawaii

Awesome place for all your car needs. 100% Awesome customer service and the friendliest staff I've worked with.

I went to Napa and they wouldn't change my battery out, went to oriley's and the changed out my battery and replaced my strut, to hold up the hood. Great customer service and they had the parts I needed read more

My 2019 Equinox had trouble starting this morning. I had received an email from OnStar saying my car's battery was critically low. I went into O'Reilly on 29th and State Avenue and was greeted my Ryan. He was very kind, professional and surprisingly upbeat for 8:00am. He came outside without a jacket in the cold, check the battery and alternator (just to be sure). It was the battery and he quickly sold me a new one and installed it (at no extra charge). I couldn't have paid for better service. read more

Outstanding customer service! I stopped by O'Reilly this morning for much needed new windshield wipers. The guy who helped me was able to look up the correctly size windshield wipers quickly. He walked me to the aisle with the windshield wipers (didn't just point in the general direction of the aisle), was knowledgeable about why one type may be better than another, but didn't try to sell me the most expensive ones, grabbed the wipers in the size I needed and then rang up my purchase. He also installed the wipers for me. The whole process took less than 15 minutes and I now have a streak-free windshield! read more

I came into O'Reilly's to get brake light bulbs and parts to add to my emergency kit for future repairs your employee Norman was top rate...absolute spot on service and not only installed my light bulbs but made sure I got back on the road safely Hope he's due for a big raise...he deserves it!!! Kelly read more

I was in search of a sunshade for my new crossover. This was the Sunday after Black Friday, so I did NOT want to go anywhere near Walmart. Low and behold, they had several varieties available, and all were in stock. The store is clean and tidy, and is the perfect size for auto parts and accessories. There's lots of parking within the Maui Mall parking lot. The service was friendly and the prices average. read more

If you need help with your car no matter what it is this is the place to go everybody is on top of their job they don't hire robots and unfriendly people. Super nice everybody they laugh to talk they have fun at their job super helpful I love this place read more

My car's been down for about 2 weeks, finally had time to stop by. Customer service is astronomical, especially Norman. He really went above & beyond to help me fix the issue on my car. I needed it done ASAP, and he really pulled through for me. read more

I live on the West side and have received terrible service from the Auto parts store there. I am so grateful for the excellent service I receive from O'Reilly Auto Parts!!! I can't recommend them highly enough. Today Sky helped me. He was friendly, helpful and a pleasure to work with. If you west side wait until you are in Kahului and go to O'Reilly Auto Parts!!! read more

Super great service. The assistant manager Norman and Clatin were beyond helpful. We came in with a couple of scratches on our rental and we were worried the rental company would charge us through the roof for repair. Norman and Clatin were very knowledgeable, assessed our car and even helped touch up the scratches. The scratches are pretty much indistinguishable now. So pleased with their service! read more

This review should have been posted awhile back. To O Riley's management. Your employee Norman show's exceptional Customer Service Skills, he went above and beyond being helpful! He used his personal cell phone to find the right part I was looking for. If your team acts anything like this gentleman your for sure assured a winning team! CSL read more

Great service, and very helpful. Asked an associate named Sky if he could help me to check what's wrong with my car and turns out it's low battery and he help me to changed it. Thanks for all of your help Sky! read more

OK service till I ended up paying for freight for the wrong part, and not getting refund for the mistake on them. Not only they won't refund freight but won't even let you use it to buy other items in the store. First and Last experience.Goto NAPA!!!!! read more

Staff here is amazing. Besides having everything I need in stock for my two Toyota's, they lend tools. Also if someone, say, doesn't install the battery correctly after borrowing tools, they have employees like Malisha who walk out to your car and fix it correctly! So grateful for your help. You guys really made a difficult day, so much easier! Highly recommend these folks. read more

O'Reilly's is located on Ka'ahumanu Avenue kitty corner to Longs (in the Maui Mall parking lot). I've been there several times, and today I was there to get some windshield wipers. I was greeted immediately by one of the employees and he later came to ask me if I needed help. The layout is is pretty predictable for an Auto parts store, just compact and pricing is comparable to other stores. Location fact: this building used to house A&B Building Supply and was later turned into a Monarch Building Supply store.The main location was off of Hana Hwy where Neil Pryde / Adventure Sports Maui and a host of other businesses are now). read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Kahului, Hawaii

Great hours for us working folks. I never have had an issue with customer service or parts. I needed to replace the ball joints on my wife's Explorer, but you need a special tool set to get them out. They let me "buy" the tool set then return it when I was done, no problem. Good central location in Kahului near the Maui Mall. read more

I got stuck at Ross this morning because my battery died on me. Couldn't get a hold of my husband to have him either jumpstart the car or pick me up a battery so I called O'Reillys to see if they had a battery that would fit my car. And then I told the guy that I was gonna have to be towed over there and I wasn't sure about putting the battery in myself. He told me they'd be happy to install it for me. The tow truck dropped the car and I went in and purchased the battery and they were pretty busy but said that as soon as they could clear things out they'd come help me. It didn't take long and Sky who had sold me the battery came out and installed it for me super quick! I tried to tip him for helping me but he wouldn't take the tip. The least I can do is leave a Great review for the business I am so grateful for his help. I couldn't have done it myself and it would have cost a lot more if I had to go to an auto repair shop. I highly recommend them and we will be using them for all our auto related purchases for sure!! read more

Samuel, thank you. He is very patient and ready to do what it takes to make sure you get the right part at the right price.

These five stars goes to the worker name sky. An awesome worker who knows his stuff about cars. I called ahead of time to see if they sell a certain part and if they do installations, they said they had the part I was looking for and they'd do not do installations but he'll do it for me anyways just ask for ky. I went to the store and asked for ky there was no one named by that name but closest was sky. Sky said he didn't help no one on the phone but he'll be glad to help me. He went above and beyond to help me and explained everything thoroughly in what he was taking out and what he was doing and why. He gave me the run down in how to take care of my car, etc etc. I recommend going to sky! read more

12:15 pm on Thursday, July 23. I came in to Wailuku O'Reilly auto parts to have my check engine light serviced. I noticed a O'Reilly auto parts worker with the tag and a uniform walking around the store without his mask on. I kindly said "sir I cannot take antibiotics-would you please use your mask while you're in the store as mandated by your store policy. " Apparently his name is Will and he replied saying that's too bad for you, loud enough for me to hear as he was walking away. This is so unprofessional and disrespectful to an obviously an elder as I am. Not to mention that I am a customer and I should be treated with respect. COVID-19 does not care if you have an attitude or not. Your own store policy mandates a mask to be worn inside the enclosed area of your store. So I approached him and I said that is rude for you to say that and I asked him to apologize and put his mask on. He did refused to apologize. It was then he did put his mask on but he said "OoooOookay, MOTHER!" Rude again! This is when I started yelling at him-I am a customer and obviously a grandmother. In Hawaii we respect our elders. The other workers gathered around and watch the chaos but did not intervene on behalf of my self. They had a look of concern but appeared to be afraid of this guy will. Only Clatin was very professional and calm. He gave me a card with the district manager Justin's number and Sky Malachi' card. Well I was explaining The situation to Clatin-Will kept over-talking me in a disrespectful manner. I told him to shut up I'm not talking to him and I would appreciate if he would apologize. He replied "I sorry YOU feel that way!" He said he's very flamboyantly, rolling his eyes. I reminded him that is not an apology because it's not taking ownership that-it's my fault he is so rude. it was then he told me to get out of the store. I want to give a big shout out to Claytin because he remain calm gave me the store managers card, Sky Nakachi, And the district Justin manager's phone number. And he proceeded to come outside to my car and do the check engine light detection. Apparently I have and auto lock brake situation on one of my wheels. 1:20 pm, same day, I talked to Sky Nakachi and he said that our employees do a lot of heavy lifting in the back and that's why he wasn't using a mask in the front part of the store store. I told him will was not lifting anything in the front of the store where is the public is allowed to shop. And I reminded Sky masks are mandated in the store where the public shops. I asked Sky to resend that statement because it is erroneous excuse where no excuse is allowed as masks are mandated. I actually gave him an out but he would not have his employees wear masks in the store. He kept on the vein that his employees left a lot of stuff in the back and I reminded sky that will was not lifting anything in the front of the store we are masks are mandated. Sky would not rescind his excuse That his employees do not have to wear masks in the store because of " physical labor in the back." This is very dangerous and potentially deadly for your customers to be exposed to COVID-19 due to your employees from management on down not to wear masks in the store. Obviously I'm highly upset. read more

We went to O'Reilly auto parts to find a new battery. It's never really a fun place for me to go but I decided to go anyway and play on my phone while my husband figured it out. Gerry came along and helped us plug in all the info we needed. Instead of getting an expensive $200 battery, he found us one for $129. He got us checked out and on our way with a big smile. This was the fastest and best experience that I've ever had in a car parts place. It was so quick and smooth, that I didn't have any time to even play on my phone or get any more pictures. Thanks O'Reilly. 5 stars for you! Now off to celebrate with ice cream. read more

O'Reilly Auto Parts - Which one.. Which one... - Auto Parts & Supplies Near Me - Kahului, Hawaii

My Father's car need new Hub Covers. Went to O'Reilly Auto Parts and received excellent customer service from Sky. He brought stock out from the back to gave us more selections. Once my elderly father purchased the set he wanted, Sky installed them for him. Fast & friendly service. read more