I've been using this service center about a year and half after the one in north Columbus close…read more It's always been okay until this visit. I made a morning appointment for shocks and a recall which should have taken a couple hour. I get there on time and the guy tells me it's going to be 3.5-4 hour. Seriously, this is why I made an appointment. I say okay and go sit down. I sit there for 4 hours and then they come and tell me that they can't fix my car today. I asked why, she stated they have the parts but they are short staffed, WTH!! She said they have a courtesy car that I can use until my car is ready. Fine, I'm tired just give me the car and let me leave. They call the next day about 4:20p that my car is ready. I leave immediately to go get my car. I fill theirs with gas and take it back. I sign for my car that was both warranty repairs and leave. Then I drive home and receive a email for a $90 car rental invoice! Had they told me that I would be charged $90 for 27 hours/73 mile; I would have taken an Uber instead.

I am impressed with the staff at this location, Very, friendly and honest. They are a dealership,…read moreSo I expect the over inflated pricing, but they are very efficient at doing diagnostics. They way the Parts department set up is very impersonal. Every time you have to have them look at a part or a quote, they have to go in the back to some secret room. and you have to ring a bell to talk to anyone. Also the parts department is located somewhere in a different building than the service department, this is a break in continuity. With all that said, they do offer better pricing than Columbus North Mitsubushi, and free Cookies

I have to say this is one of the most honest and trusted mechanic shops I've heard of. The word of…read moremouth makes it difficult to get in here so be sure to get on the schedule. I actually overheard the owner telling customer Keep your money it was just a small job and you can get me on next repair. So many stories of the owner being far less than other shops and shops actually sending their own customers here to get a car fixed they couldn't figure out. Very trust worthy shop off the beaten path but 2 minutes from downtown. I don't even thing they advertise but lot is always full and customers in and out whoever I've been there.

I would like to acknowledge and thank Coughlin Ford for the fast EV car chargers they allow the…read morepublic to use on their lot. Their chargers are easily accessible. I have been surprised at the number of car dealerships that have installed EV chargers but then park used, non EV vehicles in front of the chargers so they are impossible to get to. Thank you Coughlin Ford for making traveling with an EV workable!

Great prices and had what I needed. Friendly staff. Speedy service. Was able to get a fast…read moreappointment.

This is the second time I have used Kumler Collision for repairs on two of my vehicles involved in…read morean accident (@fault vehicle accident paid for repairs). The first time was 5 years ago and they finished ahead of schedule and they guarantee their repairs. Second time was this past April when a bus backed into me). They were finished in two weeks which is amazing in nowadays. Kumler is professional from the moment you drop off your vehicle at the front desk until they call you and say "your vehicle is ready for pickup. Great value and they deal with All your paperwork! Never forget them and highly recommend them to anyone looking for a repair shop in Lancaster, Ohio.

Provided a reasonable estimate to get the business and then jacked it up 50% after they started so…read morenow you're held hostage. Claimed invisible opposite side damage to a corner hit from backing at less than a mile an hour. $4100 was ridiculous for that minimal impact. Crooks! Glad I had not made a decision yet to go with them on my major collision repair estimated at $18,000. I'm sure they would have found a way to gouge the other parties insurance just under what would be a total loss.

Took my car in it had a misfire and they tried to tell me it would be 4000 to fix because my water…read morepump was out what a joke. Took it to another shop turns out my water pump not even bad that shop fixed my miss fire and now everything is running good but Pipers auto definitely on some shady stuff

Quality courteous service by professional and knowledgeable staff at prices that are fair. This is…read morea reliable auto repair shop.

THEEE Best customer service and vehicle service! I smelled…read moreburning oil and needed came to the location on REYNOLDSBURGH. from the time I pulled up til the time I left Mike Justin and Jacob made sure I was kept in the loop and I being a women didn't feel like I was being talked down to or misled in anyway. Id recommend this 5star team to anyone. Hospitable Knowledge and Fair pricing. RARE THESE DAYS but I'm glad I came here.

I'm just leaving Jiffy Lube off Tussing Rd store #312 my 1st visit to one and I received a Great…read moreOil Change Service on my car from Jack and his Associate! They topped off my fluids, cleaned my windshield (although it rained immediately after) and vacuumed out my car! I recommend this location and ask for Jack he will get you taken care of Thanks Jack!

Bought a car there, 2 days later the transmission start jerking, I take it to my local shop and…read morethey tell me its leaking transmission fluid. I go back to Clark Motor and they tell me the car is AS IS, wint even help with the repair. The manager became angry and threatened me. Byer beware!! They're all smiles until you pay them and then they you're worthless to them.

I bought my second car from Clark Motor Company. I must say that their customer service is…read moreABSOLUTELY OUTSTANDING! They made the car buying experience for me so easy. When I bought my first car, the process was such a nightmare for me, so I absolutely dreaded the thought of having to go through the process all over again. However, this time around, it was a much more pleasurable experience. I wish I would have known about Clark Motor Company when I bought my first car. They were very personable and very helpful. They made the process so easy. I knew that once I stepped in their dealership that I didn't want to do business with any other car dealership and that I was going to buy my car from them. I would HIGHLY RECOMMEND Clark Motor Company to anyone!!!

I bought a new battery from this company for my 2018 Audi Q3 in November 2025. January 2026, I have…read morejumped my car more than 12 times in the past two months, 10 of those 12 have been the last week or so. had a couple people who work on cars take a look, surmised it was either a bad cell in the battery, possibly the alternator. Called Howland, since I bought the battery = +$700 less than 3 months prior, and told me to bring it in, would NOT CHARGE ME if needed new battery, b/c under warranty. (OTHER THAN having to jump it, the car was driving the same as before when I bought it January of 2025 - no leaks, everything electrical was same, no issues. I was even told by a few "audi experts" via websites and over the phone when describing the non-starting issue it COULD POSSIBLY even be [simply] the extreme cold Ohio is experiencing this winter, though I was not buying that - in 46 years on this plant, driving for 30, and growing up in OHIO, of all of the vehicles I have had/driven/owned, NONE have NOT STARTED BC OF THE OHIO WINTER CHILL). ANYWAY, get the car towed by Jae's last Sunday night from Heath Walmart parking lot, Monday a.m., I call Howland, tell them the car is on their lot, urge them to please fit me in b/c I have two very important appointments the next day, one for my VA therapy, the other for a civil matter downtown. They got me "IN" and proceeded to spin some made-up story about the oil filter having been "punctured" and the pics they sent to me to go over the "diagnosis" the mechanic found showed this "punctured oil filter" and that oil had been spewing all through the engine compartment , mainly the passenger side, and not only was that an issue, but the lever/pully that goes in ONE DIRECTION to engage the battery IS ACTUALLY GOING FREELY IN BOTH DIRECTIONS, which leads to me having to either pay $928 plus labor to replace that "lever/pully" or, replace the entire alternator, something upwards of $1300 plus labor....People, Ohio just experienced our first Winter of 25-26 snow storm a little more than a week ago - I have over a foot of snow in my yard, where I park, ACTUALLY, WHERE MY CAR WAS STUCK....and after getting shoveled out of that spot, snow packed clear up and beyond my wheel wells, THERE WAS NO OIL SPOT, NO OIL SPILLAGE, NO BLACK ANYTHING, ANYWHERE! Back to the story...I asked how much to replace the oil filter, top it off? (it was due for an oil change, anyway, I just hadn't gotten to that part yet as I was more concerned with getting my car to actually START first...) and Micah quoted me for like $63 and change or something like that. done. cc info over the phone, proceeded to get a ride out to the shop to pick up my Audi. the second I put it in drive, i am not even out of the lot yet, I am waiting on traffic, and I am using both feet - one on the brake, the other giving it gas - so it doesn't die on me.....every stop light on 79 to Hopewell, the light at Hopewell and National drive/13, the light at ISABELLE AND NATIONAL DRIVE, THE STOP SIGN AT 2ND STREET, AND THE CAR i HAD TO SLOW DOWN BEHIND BEFORE MY STREET, THE CAR DIED. EVERY TIME. i HAD TO PUT IT IN PARK, TURN IT OFF, RESTART IT, AND GUN IT BEFORE IT DIED. Their mechanic did this. it was their mechanic that punctured the oil filter, felt bad about making a huge boo boo like that, and that's why they didn't charge me the LABOR for replacing the oil filter/topping off the oil. THEY WEREN'T DOING ME A FAVOR. THE PROBLEMS i AM NOW HAVING ARE NOT BECAUSE OF THE TIMING CHAIN; i DON'T NEED A NEW ALTERNATOR OR BELT. THEY FUDGED UP AND WHAT THE HECK AM I GONNA DO ABOUT IT?! i AM A DISABLED NAVY VET WHO HASN'T WORKED SINCE 2016! i AM ON A FIXED INCOME, WITH NOBODY TO HELP ME BESIDES ME AT MY HOUSE. i CANNOT DRIVE MY CAR. i CAN'T AFFORD TO PAY SOMEONE ELSE TO LOOK AT IT! THIS BUSINESS MESSED UP MY PERFECTLY EXCELLENT RUNNING, IN PERFECT SHAPE, NOTHING WRONG WITH IT BESIDES NEEDING A NEW BATTERY CAR AND i CAN'T EVEN SELL IT, TRADE IT, NOTHING! DON'T GO TO THESE "EXPERTS IN EUROPEAN CARS." YOU MIGHT GET THE SAME IDIOT WHO MESSED UP MY CAR!

I feel like I have finally found an honest garage to service my Mercedes. I was having problems…read morewith my car hesitating to start for months but after several past negative experiences with the Mercedes dealership and Oxford Automotive, I had no idea where to take it. The Autohaus had serviced my husband's vintage Mercedes several years ago so I called and talked to Micah. He was friendly and knowledgeable and gave me an appointment that fit my schedule. They were able to diagnose and fix my issue at a reasonable cost and in a timely manner. What I appreciated most was Micah's detailed explanation of the issue and his honesty (didn't tell me there were a dozen other things wrong with my car). I am relieved that I have found a garage that I can trust.