Ended up being stranded at this auto zone. I needed a jump start and a replacement battery. These workers went above and beyond to help me! Every single one inside did their best provide me with more than excellent service and I'm truly grateful for their help. This my to go to auto zone from now on! Even if it's not close by to me. read more

Was looking a part for my truck, and it showed available at the store in stock. I go and they then tell me they can't find it in stock ( great, already started) so I proceed to order the part and it was SUPPOSEDLY going to be delivered that night ( I went early enough the day of) but I went the following day. And they told me it didn't show yet, but it will be in later ( this was on Friday) so I didn't have time to go until Sunday ( thinking for sure it will be there on Sunday) It wasn't available Sunday either... total waste of time. read more

The Parts Customer Service Manager, Humberto was amazing. My Prius died and he got my car started for me. He was helpful and offered advice about my battery. I would definitely recommend this AutoZone. Thank you Humberto for helping me in my time of need. read more

ABSOLUTELY INCREDIBLE SERVICE FROM EAZY G. Eazy is the most polite and respectful and dedicated gentleman that made my automotive circumstance his utmost priority by taking the time out of his agenda to inspect my electrical system, giving me so many options and pieces of advice to ensure I'm prepared for every possible scenario based off of the personal specifications he had noticed with my car. The attention to detail and authenticity this man displayed is unlike any experience I've ever had stepping into an AutoZone; or any automotive store for that matter. I cannot stress enough how highly I recommend this gentleman and location for your automotive necessity. I downloaded this app specifically to ensure the quality of service he displayed is known by anyone thinking about visiting. Integrity here is real and an evident priority at this location. You'll be taken care of like family give him a raise ASAP!! read more

A bunch of kids working there. Get some people who are knowledgeable and can answer questions please. Also, who have customer service skills. Snickering and joking is not professional. Neither is being on your phone while helping a customer. read more

Just got my battery changed by Demetrio! Super quick and easy definitely recommend! Thank you guys!

Cero stars The girl that is there is so rude and she doesn't know how to talk to people Coustomer service should be always priority I never going to come back there read more

My key fob became unresponsive. The signal was weak and I had to lock the car manually once or twice. First, I thought this is a battery problem, but I remembered that I hadn't replaced the key fob battery in a long time. I bought the correct battery, and did an internet search for a vendor who would change the battery. AutoZone came up on the search and I called them. They said they would change the battery. I went over to AutoZone and they changed the battery for me and there was no charge.This is a good AutoZone branch, they are helpful and professional. I use them for all my auto supplies. read more

The area around is a little sketchy but I'm only going to talk about the business itself. I went because my car ran out of oil, and the customer service I received was amazing. I didn't know what kind of oil and the guy in auto zone helped me figured it out. He went above and beyond helping me. Prices are like in any other auto zone around the area but the customer service was epic. I wish I had gotten the name of the person who helped me because he was great and he deserved the recognition!!! read more

My car broke down the street from here (and of course I was breaking in new 5 inch heels, and was dressed up, wearing a white top). My husband and I uber here to get a starter motor and change it ourselves, I don't mind working on cars. My dad has a tool shop and used to sponsor a racing car when I was a child, I grew up thinking I was gonna be part of the pit crew lol. They were very nice and looked up the motor before we went to the store, and let us know what tools we needed and suggested a great add on to the sell. Thanks for the great help!!! read more

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Hi! My name is John Can you copy 2022 vw Taos smart car key? Program and cut? If you are let me know how much coast also how long time you can take it. Thank you Best regards read more

I went several times to this location to have my headlights & for my wipers replaced. And Humberto did both of my headlights & wipers without hesitation. This guy is an excellent worker. He's kind, knowledgeable & patient. Most of their employees are helpful & nice as well. I highly recommend this place. read more

Alan was so efficient. helped me swap out a bad battery to a new one! Super fast and hassle free. Thanks

This store has the most helpful, knowledgeable employees. My headlight went out and Cruz came to my rescue. He changed my lightbulbs and got his hand's dirty to help me out. Sonia was his assistant and they both deserve a promotion for customer service like this doesn't exist anymore. I highly recommend this store which is located in Koreatown. Sonia and Cruz was my super hero to get me back on the road with safety in mind. They deserve all stars! read more

Been here many times.just another Autozone to pick up auto parts or other fluids and cleaners for many cars. Parking for this location is pretty good with their parking lot shared with Market, 99 cent store and restaurants next door. Marcela was a breathe of fresh air to help me find a couple of items and wisk me through the register. They usually have most items to maintain and keep my cars running and clean. read more

AutoZone - Asst Manager Marcela very helpful. - Auto Parts & Supplies Near Me - Los Angeles, California

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I was just at this AutoZone and Ezequiel assisted me. I needed to buy windshield wipers for my car and he patiently gave me prices. He recommended the Duralast brand which were $22.99 each. I bought two. I trusted him and went with his recommendation. He also installed them for me. Now this is the service that makes you want to come back to the same store. His customer service skills are of quality, so thank you Ezequiel for your time and patience because you are a true definition of customer service. read more

Great location I've been coming here for years everyone is always great, Alan is amazing super good guy always goes above and beyond for the guest!!! Promote him!! Super amazing!! read more

While this is a very busy/congested area, Adan took the time to calmly help me find the products I needed and he provided me with support with product placement. He was professional, kind and efficient. I was able to get what I needed in a timely manner. Overall the customer service I received from multiple workers was helpful. I was greeted upon arrival. They do a good job of keeping the traffic moving at this high volume store and everything I needed was in stock. read more

Came here because my car battery was fried after not driving for a month. I was so worried about how to proceed but Ezekiel made it a smooth and quick process. He was very nice and patiently walked me through my options and also installed my new battery even though it was freezing cold. Will definitely come back to this location for any future problems. Thanks Eze! read more

To whom it may concern, You have an associate by the name of Humberto F. He is a parts sales manager at the Autozone 05220, 162 s Vermont. I came in parking was terrible, I parked in the red outside your store, Humberto asked if he could help me. I had told him my car was saying it was running hot, he asked me what the year, make and model of the car. He asked if it green or blue fluid. I told him I have no idea and if he could show me the options. He said yes no problem, and proceeded to take me to the antifreeze were. There was some confusion and he asked if my car was close. I said yes and we walked out to the car and he asked me to pop the hood and he said if I had water because it looks like your reserve is low. I said no, and asked if he had some water in the store. He said hold on, and he walked to his personal vehicle and pulled out a gallon, a brand new bottle of Crystal Geyser and proceeded to fill my car reserve. Incredible service!!! read more

I have been coming to this AutoZone for years and Mary and Cruz have been my to go people. Always answering all my questions and helping me with all my concerns regarding my car. Today I was helped by the manager, instead of helping me he just send me to the isle. I had more questions and he just said to choose based on price. Like really? What type of manager does that? Really disappointed!!! read more

I am so grateful to have stopped at this AutoZone. Right away we were greeted by the manager and a team member, Ezekiel. Ezekiel provided excellent knowledge and service. I needed a new battery which he was able to recommend the best. Not only was Ezekiel able to assist us but he also changed our battery as it was just my mom and I. Thank you AutoZone for being our only choice when it comes to our car needs. And a BIG THANK YOU to Ezekiel for going above and beyond for us. We truly appreciate you! read more

I visited this location urgently when I realized my battery started dying, barely got the car started head there. A representative named Easy helped me out in the most kind, patient, sympathetic to my needs and with great professionalism. I have to say he is the quintessential example of what great service should be. He even went as far as switching out the battery for me which is out of his normal duties. He saved me from missing my meeting next morning possibly my job! He is top notch! Outstanding employee so impressed and thankful to Easy and I will be going back to this Auto Zone location always with confidence they' got my back. read more

I just came from there today because I need steering fluid for my Honda CRV and the staff was helpful and goes above and beyond assisting me. Special shoutout to Umberto for showing me how to open the trunk to where I put the power steering fluid in. It was a good holiday present as I drove away feeling safe and not having to wrestle with my steering wheel. Thank you! read more

I have couple of complaints: 1. My car battery died, bought a battery from them & they replaced it for free. 2. Bought a break pad from there once, next time I went there to replace it, they didn't charge me anything for the new pair. They said, it's under their warranty. WTH!!! What kinda customer service is this?! I'm not used to this. I'm more used to "pay for ur s***t & get the 'f' outta here" service. Jokes aside. These guys are awesome here. AutoZone have me as a customer for life! Tips: Go early to get things done quickly & for Heaven's sake... TIP 'EM GOOD! read more

I went there today for windshield wipers. William was very knowledgeable and helpful. He even put the wipers on my car. I'm very satisfield!

Walked in today for a quart of oil for my Honda eu2200i generator and was kind of bummed out Martin whom worked there for a few decades isn't there anymore. Always made me laugh and brought up my self esteem when I found myself in arduous times with my vehicles. On the other hand Chris who was breaking down boxes helped me pick out the right oil for my generator and I was on my way !! Thank you guys for the countless Great customer experiences throughout the years. read more

AutoZone - Auto Parts & Supplies Near Me - Los Angeles, California

Purchased my car battery here, and a staff member replaced it for me. The whole process took less than 10 minutes. read more

Today, at 12:35 pm, I went to this Autozone location #5220, 162 S Vermont Ave., Los Angeles, CA. Purchased a steering wheel cover @ $16.41, reference to receipt #969961. I tested the steering wheel cover and it was too big, so I decided to return it at 4:06 pm. Unfortunately, I forgot my receipt and end up asking for exchange and they told me that they will give store credit since I do not have a receipt copy. I agreed to what they want to do, because I understand their policy. With the assistance of Tyrus, the store manager/ supervisor of that location, he gave me a credit of only $15.95, in reference to receipt #604586. I told him that even though I do not have my receipt, I was still able to show him my credit card charges, which was $16.41. Yet, he still believed that the credit was correct after adding up with the tax. I believed the imbecile and liar Tyrus is obviously arrogant because he pretends to be smart. So, I went on purchasing another steering wheel cover, which is cheaper than the first one, it is only $9.99 + tax of $0.48 (total of $10.47). That being said I was still left with $5.48 credit on the Autozone gift card that they issued. Again, we are talking about a credit of only $15.95. Since I do not consider going back to Autozone anytime soon, I let my wife purchased a mace and used up the remaining credit at 4:08 pm. The cost of the pepper spray is $12.99 + tax of $1.23 (total of $14.22), reference to receipt #038794. My wife used the remaining gift card credit of $5.48 and used her credit card to pay the rest ($8.74). So, we left the store with a new steering wheel cover and pepper spray. I tried the new steering wheel cover on my car and it was still big or it is just really a bad quality. Also, I decided to compute what Tyrus was talking about with regards to giving me the exact credit of $16.41, that is when it hit me that the moron gave me only a credit of $15.95 and he was quite a talker to get away with his poor knowledge of math! I went home and looked for the receipt that I forgot to bring in the first place, the receipt that shows the cost of the first steering wheel cover with a total of $16.41. Personally, I could have let this thing slide, because we are just talking about few cents here. But I cannot swallow the ill attitude and poor customer service that was given to me by Tyrus and to let him get away with his big foul mouth, nah! I decided to stand by the principle and have that Tyrus give me back my money for we will just return everything. We went back to Autozone @ 4:42 pm to return everything, of course, we were greeted and remembered by the moron Tyrus and instigating that, "you guys are back already?". I answered him back, "yes, for you gave me a short credit and I will just return everything and I want to report you to the corporate too". Tyrus brushed us off and pretended that he did not heard what I said. As soon as I approached the next counter that is ready to help me, the foul mouthed Tyrus approached and started blubbering his big mouth. I knew this type of personality is always unpleasant, so I started turning on my video on my mobile to record our conversation. In the conversation you will definitely hear how agitating Tyrus can be for he cannot admit to his mistake and he wants me to swallow his poor math knowledge, which I do not understand in the first place how he got his position. Needless to say, I left all the merchandise and the receipts with them for I was done with their poor customer service. Those bunch of moron employees there are mal educated and I won't stoop down to them and waste my time. I walked away and told them that I will just decline the charges to my credit card and report all of them to their cooperate office. Autozone, you better rectify this for this is blatantly stealing and cheating of customer! I will report you to better business bureau if you will not discipline Tyrus and the rest of his team reporting during those hours! I will submit all of my receipt copy evidence and voice recorded evidence too, to show how everything transpired! You owe me $16.41 for receipt #96991 and $$8.74 for receipt #038794! I HOPE THIS REVIEW WILL SERVE WELL AND HELP OTHER CUSTOMERS NOT TO EXPERIENCE THE SAME HORRIBLE CUSTOMER SERVICE THAT THE FOUL MOUTH AND MORON TYRUS GAVE US! read more

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I came here to find ways to patch a broken tire. People here are friendly, helpful and very knowledgeable. Totally satisfied!!

I had some battery issues this morning, I had to call AAA and have them recharge my battery, the AAA rep didn't tell me if I had to replace it or not. Luckily, I came in to this Autozone location and I was helped by David! David gave me some options on which battery to choose from, The great thing about that is that first he checked my battery, to see if I actually needed one first. OH BOY GOOD THING HE DID! He explained to me I didn't need a new battery, my battery just had a hard time starting up due to the cold weather. He is very knowledgeable about his work, he tested my battery in every single way he can, by starting my car, turning off the car etc! He took his time with us! That right there is great customer service! We need more reps like David! GIVE THIS MAN A RAISE! David If you're reading this thank you so much again! read more

AutoZone - Auto Parts & Supplies Near Me - Los Angeles, California

No doubt about it, I am terrible with cars. If you pop open the hood and ask me to name the parts, I'd tell you to just give me an F on this pop quiz. That said, the kind of treatment I received here was beyond horrid. I came here on Sunday (Sept 4) to purchase wiper blades for my car. After providing my make and model proved to be insufficient for them to help, I also gave them my VIN to really make sure I have the right parts. Since it was late in the day, I opted to install the wipers on Monday before I started the drive back to Arizona. Come bright and early, I find that the part itself isn't a match. Hey, we all make mistakes. I drove back to AutoZone and even though I wanted to exchange the parts for the correct ones, the cashier said it would be easier to give me a refund for the wiper blades. I figured sure, I'll just use the refund and apply it to the new ones. This is where it got weird and embarrassing. The total on the machine said $45._ _, although I paid a little over $50 for the wipers. I asked if this was correct, since my receipt has a higher amount. The cashier interrupts and says, "It's not done yet, sir, it's not the final amount." It was said in a rude voice, but I get it. No one wants to work on a holiday. I figured that would be the end of it and I'd get the correct final amount. However, he then says out loud, "...Acting like I'm gonna take your $5....pshhh..." This was incredibly embarrassing because that part was said loud enough that everyone can hear it, possibly assuming that I accused the employee of "stealing." At this point, another employee passes by and says, "customer service fee....$5!!" and fist pounds the guy. The original employee then laughs and says, "Questioning my integrity...$10!!" What the FUCK was that??! Both these guys made me feel like a jackass for an innocent question, and instead of letting it be, they decided to pile on for no reason. I couldn't get my refund fast enough, and I drove over to O'Reilly on Western and got the PROPER parts I should have gotten in the first place. Not only that, they replaced it for me, no charge. Not only would I never recommend this place to anyone, I'd go far as to say this whole operation needs to be re-evaluated. Don't go here. read more

Things that are automotive you can buy here . Paper towels, pine tree air fresheners . Lísiense plate frame bolts . Crack your dash armor all . And that's pretty much everything . Best part of this particular AutoZone is the rude can't give a crap staff . I hope they have back ups for when they are closed forever. read more

I had issues with my car battery 2 weekends in a row. Last weekend, Tyrus kindly helped me install a new battery. This weekend, the battery died again because the transport was loose. So I went back to the same location. Today, the manager, DeNarcha, helped me out so much. She was swamped with customers. But she knew I had been waiting awhile so she rang up like 5 customers in minutes and helped me tighten the transport on my battery. Really thankful that both employees were kind enough to help me. read more

Eber(I might be spelling this wrong) was amazing! I came in for a battery because my car needed a charge every time I drove it...He was very informative and he even checked my battery (for free) to see if it could be charged instead of getting a new one...again for free! that's awesome! Unfortunately my battery was so low it wouldn't even register on his device so I just got a new one and he even carried it to my car for me...he was so great and everything moved so quickly and smoothly. Thanks! read more

Had an awful experience here, worst by far from any Auto Zone. First, two attendants were helping one customer, which would be fine except they ignored me for about 5 minutes until I finally spoke up. All the aisles were blocked off because there was an oil spill so I couldn't grab the products myself. Upon talking to Martin P., he suggested that I get 5W-30 after telling him I drive a '07 Honda Element. I asked for the extended performance high mileage, and he grabbed 3 different oils that were not that one. And upon doing further research, I came to find that 5W-20 was recommended but Martin insisted on 5W-30 even after I told him that my car takes 5W-20. I also told him I wanted 2 filters but he brought back none. And when I asked him about the filters he asked me what car after I had told him 3 times prior. At payment, I put in the chip in my credit card in but he told me to swipe. I swiped like 5 times and then he told me to put the chip in like it was my fault. I can't speak highly of this place after my experience. Sorry read more

When I say Humberto Is the BEST! Literally saved my car! I had some paint scratches and he got me the best product to remove them Super Fast! He's Great! read more

not sure if this is the right autozone but the employees were super kind and asked if we needed any assistance while waiting for the car battery to change. they even brought out a chair to sit on. hope they have a good day they were very nice read more

Don't write many reviews here. However, my experience here was horrible. Waited for customer service attendant to finish a transaction with a customer (no one else was in line), when he finished, he addressed another customer who was in the store (being assisted by another store worker) and even though the customer didn't reply to him, the attendant left to help. Another customer was attended to before me and someone else had to remind the customer service clerk to come and help me at the check out counter. Waited so long and there were only 3 customers in the store and 3 attendants. As a customer, I am very patient but the service was ridiculous. read more

Elias and Mara best customer service! Helped me and Took their time to help me install wipers that seemed easy to do . read more

AutoZone - Front door - Auto Parts & Supplies Near Me - Los Angeles, California