Beware of this Jiffy Lube! They are complete thieves and con artists. I went in because i needed a oil change they told me brakes were worn out and needed replacement. They said they would fix them, but instead only changed the coolant reservoir and did an oil change -- then charged me $750! [[HIGHLIGHT]]The person who handled the payment was smirking the entire time, completely shameless.[[ENDHIGHLIGHT]] When I confronted him about the brake replacement, he denied ever saying they would fix them. read more

I came here after another jiffy lube location told me they didn't have any oil..[[HIGHLIGHT]]the employee Ernesto was SO nice and knowledgeable.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I felt at ease with his honesty and compassion[[ENDHIGHLIGHT]] and he didn't mind one bit I was using a Groupon. It was excellent service and I would go back for anything related to my vehicle. read more

This is the worst jiffy lube in Southern California , Only 2 guys working on cars , i don't know if they are understaff or the owner of this jiffy lube is to cheap to pay another employee or what's the deal, But I was the second car right when they opened took almost 2 hours a a basic oil change , Funny enough I had the car worked on so I know what the car needs, and the guy try to upsell me on so many unnecessary stuff, all I needed was a oil change , but lord felt like a car dealership in here Had a friend come here also for the "39.99" oil change change too he was the first customer right when they open , so why it take 55 minutes This shop is just horrible I'd avoid if you value your time and don't wish to be upsell read more

I hope that every customer that plans on coming here reads the NUMEROUS amount of ONE STAR reviews because I unfortunately had a similar experience as them:( I went in for a basic oil change and it took an HOUR which wasn't too big of a deal to me, I was able to patiently sit in the room on my phone. But what REALLY MAKES IT BAD is that they don't just TRY to UPSELL, they straight out LIE TO YOU:( It's unfortunate that there are people like this in the world:( The employee who worked on my car explained to me and my dad that the break pads are fully worn out, it's eating up the rotors and that we have "a month left." We were suspicious so we went to another place to get it checked and our breaks have 50-60% life left to them it is NOT completely worn through so either they LIED or are INCOMPETENT! The employees were trying to scare my father and I into paying them into break pad changes WE DID NOT NEED! [[HIGHLIGHT]]In fact after the initial guy tried to scare us into getting the break pads done- a filipino man came to talk to my dad and I (we are both filipino) and he tried to be friendly to us and also tried to scare us into changing our break pads.[[ENDHIGHLIGHT]] After that convo my dad hesitated because he really talked us up. [[HIGHLIGHT]]He gave us a WHOLE sob story about how he is a veteran and other employees are also veterans:([[ENDHIGHLIGHT]] It's very very disheartening. I am truly writing this review not to complain and mindlessly yap, but hopefully if I can stop ONE PERSON from getting scammed this was worth the time and energy writing this up. PLEASE find a different place who will not scam you:( read more

[[HIGHLIGHT]]The employees are unprofessional.[[ENDHIGHLIGHT]] Once my oil change was complete they didn't even go over the "analysis" they were supposed to conduct. The employee had me sign acknowledgement that we went over the information but we didn't! [[HIGHLIGHT]]The whole time they worked on my car they were just snickering and watching me through the window, no professionalism at all.[[ENDHIGHLIGHT]] read more

Amazing Service - Kind, Honest, and So Affordable! About 2 months ago, I had an oil change at a different shop (10 Minute Oil & General Mechanic), but they didn't do it properly. Recently, my oil light came on, and I found out I needed more oil. I came to Jiffy Lube, and I'm so glad I did! The manager was incredibly kind, checked my engine for leaks, refilled my oil, and even put air in my tires generous the service and very kind . [[HIGHLIGHT]]He even offered me coffee while I waited, which made me feel truly welcomed and cared for.[[ENDHIGHLIGHT]] After the stressful experience at the other shop, this place felt like a blessing. I really appreciate their honesty, kindness, and thoughtful service. I will definitely come back here for all my oil changes from now on -- and I'll be recommending all my friends to come here too! Thank you so much! read more

*BE CAREFUL* They try and scam here. They told me they were out of 5W30 generic oil and that they were going to hook me up with the semi synthetic oil for the price of the generic. The price they quoted me was $54.99 The generic oil as advertised in $40... there's a sign $20 off, that literally says $39.99. I said I wanted the basic $40 oil change. Some other customer was upset because he wanted the basic $40 oil change and at the register said it was $98.. he was rightfully pissed and said no in ordered the basic $40 oil change. They eventually gave him the $40 price and his new total was $41. I chimed in and mentioned that the rep mentioned that they were out of the general oil and the other rep said no we should have that in stock. Wow! No kidding. I'd advise to go somewhere else to a business that is transparent and has integrity. If you decide to go here make sure you CLEARLY state that you want the $40 oil change and nothing more. They try and upsell you this and that. read more

Jiffy Lube Oil Change - Oil Change Stations Near Me - Los Angeles, California

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Been coming here since I moved back to la 2-3years ago. [[HIGHLIGHT]]Have been helped by majority of the staff here and everyone is amazing![[ENDHIGHLIGHT]] They are super informative and honest with what my car needs. They never say more than what i need unless they see that it will be an issue in the near future. If it is something that can wait they also tell me so. I know I can trust their judgement and recommendations will ensure that I am safe on the road. [[HIGHLIGHT]]Everyone is friendly and energetic.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Never been to a car servicing place where I come out laughing![[ENDHIGHLIGHT]] read more

Came this morning for an oil change and was happily surprised by the level of care and professionalism the location provides. I have been living in Los Angeles for more than 20 years and this is probably the best experience I had with oil change. As I was driving, I saw their manager special and the price they offered was of a great value. No need for coupon at this location. They offer you the best available price. Second, I watched the employees working on my car and each of them were conscientious and engaged with their tasks. They did the job thoroughly, from the oil change, to cleaning the windows. The car inspection and recommendations was very detailed. I was impressed. [[HIGHLIGHT]]Thank you to all the employees of this location. I really hope you stay at this Jiffy because I will be back in 3000 miles[[ENDHIGHLIGHT]]. read more

[[HIGHLIGHT]]if you have all day to wait, i would highly recoommend this place. If not, save yourslef the troubles and go somewhere else[[ENDHIGHLIGHT]]. they can t even check you in within 30 minutes of arrival and tell you the wait time is 50 min, not includingthe service time. Who has two hours get an oil change on a Saturday. read more

I normally go to Jiffy Lube, but not to this one. I chose this one because it was closest to my work location. This one should remove the word Jiffy because I was there for about 90 minutes. And when I finally asked what the holdup was, they said they could not find an air filter for my car. I did not ask for one, so I wonder if they were trying to upsell me after the fact. And then before driving away I noticed that they did not give me a sticker for when to come back for my next oil change. So when I asked them to give me one, I got a sloppy afterthought of one. See photo of old and new stickerwill not return to that Notjiffy Lube. read more

Jiffy Lube Oil Change - Old sticker from different location and new sticker from this location. - Oil Change Stations Near Me - Los Angeles, California

[[HIGHLIGHT]]Raúl took great care of us.[[ENDHIGHLIGHT]] Very detailed and straight to the point. I wouldn't call it upselling, but he did mention certain areas my car needed improvements and fixing in. Will definitely be back before the next 3,000 miles. read more

Fast and professional service! [[HIGHLIGHT]]It's nice to have a reliable local oil service change venue nearby.[[ENDHIGHLIGHT]]

Don't trust these guys. Came in for an inspection for brakes and other work. They said they couldn't get it done in time so I left with the mindset to come back on the weekend. I don't know what the hell they did but it seems like they forced the pieces back in and did it improperly. This morning I woke up to a giant oil leak and my brake light suddenly turning on when it was just fine (should have held up till this weekend). Took it to a real mechanic and they just told Im lucky I didn't get in an accident and that these guys didn't even put the parts back in properly! Oil leaked all over everything and got in parts its not supposed to be. These guys were going to get me killed. NO THANKS. I will never trust Jiffy Lube again. read more

Scammers they mess things up in your car and then try to upsell you on repairs for thousands of dollars, even though local mechanics can fix the issues for much less! They put oil in my car and then claimed it wasn't safe to drive. How does that make any sense? If my car was beyond repair, they should have informed me about that before performing the oil change! read more

1.5 HOUR OIL CHANGE!!! I usually go to Valvoline and never had an issue there. However, this place was down the street from me so I decided to try it out. BIG REGRET. We waited for over an hour an a half and there was only one car in front of us. That's crazy to me being that a oil change should be done within "20 mins" so the rep said. To top it off, they lacked customer service! What was most frustrating is their lack of communication with us. They had us waiting so long and never returned to update us the their system was down. this will be my last time returning here! read more

[[HIGHLIGHT]]Very understanding and helpful.[[ENDHIGHLIGHT]] I thought there was a cat stuck under my car and they checked it out for me. Super upfront about pricing when they needed to take apart the car to look underneath to find the noise. Thank you! read more

Dimson helped with my oil change and gave the best customer service He took off the plastic oil cap that melted onto my car and had such a great attitude and spirit about him The whole team was amazing and I appreciate them for really taking the time out to help and being kind! 1000/10 highly recommend read more

Don't come here they will messed up your car, they will try to upsell stuff that you don't need . I came in without a check engine light and left with a check engine light. Now I have black smoke coming out everytime I accelerate. Please keep in mind that when I was getting my car oil change , a black female came in screaming at them for the same thing about a check engine light coming out after she just got service at this location. They have a bunch of inexperienced kids. Funny how now they want to charge me 176 for a diagnosis after they messed up my car . read more

I called ahead of time and was told there was a 45 minute wait, so I expected to be there awhile. But I didn't expect to be there two hours. I went there to get an oil change and get air in my tires and use a coupon. They only ended up doing 1/3. The coupon couldn't be used due to a "special" I was getting and even though I reminded them several times and they claimed to have put air in, they didn't. I visited Jiffy Lube to consolidate trips and save money; I failed to do either as I spent more than I would have elsewhere and saved absolutely no time doing it. 12/17 edit: I emailed the address that Jiffy Lube responded with five days ago and have gotten no response. More food for thought for when you consider whether to give this place your business. 12/27 edit: The store has not responded to two emails despite asking me here to send them. read more

Came in for oil change and they guys were very professional and even went beyond service! Definitely regular customer at this shop

Super fast, super quality service for a great value. Air conditioned waiting area made the time pass super fast too!

These guys...were AWESOME. Anthony was just so professional and Ernie just took care of my time in the lobby putting on a movie offering coffee I'm like feeling like a hotel guest over here haha amazing! I'm coming here every time as much as I can. They even cleaned my car like....amazing. And at a great price --with a list of things to watch out for and things that were in great condition for me to know. Couldn't ask for a better oil change period. Guys, THANK YOU. Keep up the amazing work!! read more

Came in for a car inspection. Nick and Jonathon were very knowledgeable and pointed what needed to be fixed. The service was fast and quick. I recommend this location to everyone in Burbank. read more

I stopped by Jiffy Lube on Western for help on one of my break lights. Dylon immediately came to my rescue. He quickly replaced my break light and calmed my anxiety. The last thing I wanted was a fix it ticket. I was in and out in less than 10 minutes. I am beyond happy with the excellent customer service provided to me today! I highly recommend this location for your car needs. I'll definitely come back! read more

This is one of the best Jiffy Lube I have came across , Jonathan was very helpful and answered all my questions, gave me a good discount and was very quick with his job read more

I visited on a Saturday around 8am (they open at 7am). My car was being evaluated within fifteen minutes of arrival, super quick. The parking lot is big, it's easy to pull into whether making a left or right. The waiting area is spacious with lots of cushioned, individual chairs. The room has a tv and two gender-neutral restrooms; they offer coffee and water. Raul, a Mechanic, was responsive as soon as I drove onto the lot. He was knowledgeable about the services offered and the options within those services (e.g., oil types for changes). Raul also knew well how discount cards/coupons applied to various services. He was quick to setup my account as a first-time visitor. Allen, a Mechanic, was very helpful with explaining the issues found during the diagnostic. He distinguished the recommended repairs by need and described the repairs in plain terms/purposes. Definitely recommend. read more

This place has to be the worse place to go to . Long wait time just for a simple oil change . And don't think you are safe will that . They are the shadiest group of people telling you need all this work done when they no nothing about your car and what has been done on it . The biggest scam ! read more

I was looking for a place that would be able to help install new brake lights and [[HIGHLIGHT]]I called this place and they answered right away.[[ENDHIGHLIGHT]] They told me it would just take 10minutes to replace the bulbs and there was no wait time! [[HIGHLIGHT]]When I got there, Ernie and Dylan were able to assist me right away.[[ENDHIGHLIGHT]] They were very efficient and explained everything. I brought my 7yr old nephew with me who's fascinated with cars and [[HIGHLIGHT]]they were very courteous and answered all his questions as well.[[ENDHIGHLIGHT]] Overall, it was an awesome and quick experience. Thank you to the team for going above and beyond! read more

Didn't know where else to go for fast service right before a road trip to Vegas, and I was helped very fast. Great service, friendly folks. [[HIGHLIGHT]]Big thank you to Dylan[[ENDHIGHLIGHT]], and will be back soon! read more

Highly recommend! [[HIGHLIGHT]]Super friendly employees (Dimson V, Jonathan M).[[ENDHIGHLIGHT]] Quick efficient service. They did not try to upsell me a bunch of stuff I didn't need. Let me know about an online coupon, saved me $15. Waiting room and bathroom were clean. read more

very nice service, quality is good Would come back again Service is great Must come here for once read more

I haven't had the best experience at other Jiffy Lube locations so I wasn't expecting much BUT today I'm happy to have found this location because the service I received was amazing! Both of the employees that assisted me were so professional and super helpful. Giovanni thoroughly explained what was going on with my car and what my options were. I left feeling extremely satisfied and this will definitely be my new go-to location. read more

Absolutely trying to scam people. [[HIGHLIGHT]]Girlfriend came in for an oil change for her car. Then, employee comes back in and starts talking to me (what because I'm a guy) about the car despite my girlfriend owning the car and being the one who has asked everything leading up to that.[[ENDHIGHLIGHT]] Nonetheless, he said we needed several things changed/fixed. We told him only the oil change which he didn't seem to like. We go to another shop later on, and they mention NONE of the things we supposedly needed to get fixed. Place is overpriced for an oil change and they'll try and screw you over with that price if that's all they can get you on. [[HIGHLIGHT]]Never come here. They lie. They're expensive. And they don't appear to respect women.[[ENDHIGHLIGHT]] Go to SMG Auto Repair instead. It's like 3 min away. read more

I got a flat tire right near the corner of Western and 3rd street, and I pulled over to park at a nearby metered space. I had a spare but unfortunately no working jack, so I called my auto club. As I prepared to wait the 30-40 minutes I'd been quoted for assistance to arrive, I noticed that I was right next to a Jiffy Lube. I approached the shop, and asked if they could help me. To my surprise, they offered to swap out my spare for FREE, right then and there on the spot! I cancelled the service request from the auto club as [[HIGHLIGHT]]a friendly young man named Dylan removed my flat tire and loaded it into the trunk, replacing it with the donut I had.[[ENDHIGHLIGHT]] In about 5 minutes, I was back on the road and on my way to purchase a new tire. I hadn't been to this Jiffy Lube before, but I will absolutely be returning to them the next time I'm in need of an oil change or any other services that they provide. [[HIGHLIGHT]]Truly excellent customer care - above and beyond![[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]oscar, johnathan and Raul were amazing.[[ENDHIGHLIGHT]] quick and efficient, very friendly. Im happy to have discovered this in my area. I found a new mechanic read more

They show you the air/cabin filter, I refuse to buy so they put it back upside down When they put back the air filter they left a hose disconnected so it was giving me a check engine light. Also they left a tool inside the engine compartment. They didnt put back my glove compartment back correctly, I spent time in the stall putting it back myself. Its a clown show with this place. read more

[[HIGHLIGHT]]My experience was very weird and awkward I took my car for a simple oil change[[ENDHIGHLIGHT]] . The people who worked there checked my car and then proceeded to say that there wasn't no mechanics . [[HIGHLIGHT]]I called over the phone acting like another customer and asked if they had any mechanics they answered and said yes[[ENDHIGHLIGHT]] . Management needs to do a better job . [[HIGHLIGHT]]Allen was also very unprofessional and rude[[ENDHIGHLIGHT]] . I took my car to another jiffy lube and they did the work without any hustle . read more

Amazing customer service. Answered all my questions in regards to the best oil change for my car. Got to learn what a high mileage oil change is and felt that the value was definitely worth it. Overall a great experience and would definitely recommend. read more

Always come thru for the oil changes here. They are very honest with what is wrong and work with you to get your car troubles in order. [[HIGHLIGHT]]Alan specifically is a go to guy! Always honest with me, and helps me learn more about my car each time![[ENDHIGHLIGHT]] Also super freaking quick with the job. This is the place to go! read more