The lady wendy had horrible customer service, blows you off and doesn't even acknowledge the fact that i had an appointment just told me go wait in the line so instead of being serviced at 8am how my appointment was scheduled for it was 8:30am before i even spoke to anyone then i got a paper and still had to wait longer, it's not 8:33am still haven't been serviced or my car hasn't been brought to be helped, but other cars are. My first time here and it was just terrible service and the value of the oil change is not worth it charging over 150$ for a quick oil change and you can't even service your customers timely. Ridiculous how you completely blow someone off and told them to move their car to a different area and didn't even come back to help me! just sent me somewhere else to not even help me and wait in line to be helped by miguel who started to show urgency only AFTER i asked for his name. it's funny how people treat you different when they know they might be in trouble or being reported. i don't want people to lose their jobs but i want customers to know if you come here 1. appointments don't matter, you'll get helped when they choose too. 2. overpriced oil changes anywhere else you're paying 100-120 max. 3. customer service is non existent unless you act as if you're going to report something. it's sad because i live down the street from here and i would've come back because of the distance but instead of that i'll be going somewhere else. 8:37am review posted and my car hasn't finally touched down into a bay to get serviced, after having an appointment at 8am! edit: 8:48am still hasn't done anything to my car but bring it into the bay and leave it there while they work on other cars edit: 9:20am and they are finally finished and i'm going to pay. 1:20min wait for something that took them 10 minutes to do so realistically i could've been out of here 8:15-8:20 give or take. just ridiculous! read more

Pep Boys - Auto Repair Near Me - Los Angeles, California

Appreciate these guys - above and beyond in service and transparent pricing. Thank you everyone who works there. Pep Boys has been my fleet's vendor for 9+ years now, by the way. read more

They refused to provide service for a flat tire replacement with my own spare tire and asked me to go somewhere else. Can you imagine waiting on the side of the road for nearly two hours for a tow truck to take your car to this place, only to be told that they can't help you? read more

I'm so glad that I read these reviews before coming here. This morning, I made an appointment online to come in for service and decided to check their Yelp reviews before coming here and to my surprise, their reviews are straight horrible. I'm also not surprised that most of the disappointment has been from the women. I cancelled my appointment. I don't need the headache. :( read more

I should have remember that my dad never allowed me to bring my car into pep boys. I brought my car into service for a few things. A check engine light, AC repairs and driver seat power issues. It was there for a total of 8 days. They only called me once and it was towards the end because I kept checking in for updates. First of all there are all theses fees for diagnostic testing which I agreed to. But if I am saying something doesn't work it because it clearly doesn't work . I was charged for the diagnostic of the AC and I was told it was working. Not sure how hot air means that AC it's working . The light issues resulted in getting a gas cap replacement which I did . Aside from that tune up and oil change . Etc maybe a few things I don't understand I need it . But that's not even my issue. Now for my concern my power driver car seat doesn't work. I had a friend manually move it and place it to fit my petite size. I was driving it like that but since it was going to the shop I wanted that fixed. Again I was charged another fee for power diagnosis. I kept checking in for the car being ready and I was told that the car part would arrive in a few hours . I was told the same story over the last couple of days the car was in the shop. During this time I was ubering and even taking Waymo spending above 63 dollars daily . Finally I went to pick it up they asked me if I wanted to pay for the part I said no but I wanted them to call me when's the part was there so I can take it so they can fix it . I said I'll pay when it's fixed . It's been over a week and they still haven't call me . So does that mean that they lack follow up or that the part never arrived? Lastly when I paid it was over 1400 and they assured me the car seat was not moved . I am like clearly it was moved when I got in I couldn't even reach the petals . There was a guy there that was clearly the only competent nice person . He assured me the car was indeed moved because he said when it was first brought it he couldn't fit . He sort of got it back into temporary place so I can drive it again. Even in the most desperate times don't ever take your car here. Btw they told me they didn't accept appts only walk-in's . read more

Phenomenal service from the team here, if you need a straightforward person who will take care of you at the desk, ask for Javier! If you're lucky and he's available, you can even ask for the mechanic, Mr. Mike, he was extremely knowledgeable and even came out of the shop before I left to walk me through. They needed repairs on my car personally. I know people normally have bad experiences car shops, but this was not only worth the cost, but also the time. read more

- DO YOURSELF A FAVOR AND STAY AWAY- My car was having powering steering issues so I decided to try and take it some where near my job for convenience. They lured me in with a same day vehicle inspection, which they did do, but it was all down hill after that. Miguel was the employee who did the initial intake on my car and was going to be assigned to me to keep me updated. He said he would call me in a few hours after the vehicle inspection to review what they found. Almost the whole work day passed and no call so I walked over after work and turns out Miguel had already left for the day without communicating anything to me. Now I have to take an expensive Uber back home because I didn't have time to coordinate a ride with someone. Next day (late morning) Miguel calls me and tells me they need to replace some parts in my car but he can't find the parts anywhere...he'll call me back at the end of the day with an update and cost estimate. Of course he didn't and when I call in he's gone for the day again...Manager, Wendy, says she will review and have Miguel call me the following day... Third day, I get a call from another employee, Jessica, who says Miguel isn't there today so she will be assisting me...she states they had the parts the whole time....and provides me some costs estimates (expensive - over $800 to change some belts, hoses and other little things related to p/s) Regardless, I authorize the work because I need my car back and she promised it would be done by the end of the day....So I call back around 4, three hours before they close, for an update and of course they havent started anything on my car and Jessica says they need to keep it one more day and she "doesn't want to rush the mechanics"....God forbid they try to stay on schedule and honor their promises... Fourth day, I've finally had enough and call them first thing in the morning to tell them not to touch my car anymore (not that they have anyways) and I'll be picking it up to go elsewhere. Tldr: the whole operation is horribly managed - employees dont call you when they claim they will, they give you bullshit, contradicting excuses and lies and they dont work on your car when they say they will. Not to mention expensive. A huge waste of time, energy and money. read more

I had to have my passenger side tires replaced due to a nail and bubble and this was the closest location I could drive to that provided the service I needed. I have made an extreme effort to keep my car in pristine condition and the employee who test drove my car after the alignment scraped the bottom of my front bumper pretty bad while pulling back into the lot. My car isn't even lowered! I brought it up during check out, but the guy didn't even apologize, offer a discount, or acknowledge it (though the person at check out was not the driver). Is this normal behavior? Do the employees just not care? I was also very patient and did not once bother anyone or complain or ask how much longer it was going to be when I was told it was going to be an hour more (I had already been there for an hour and it actually ended up being about 3 hours more). read more

Me ayudaron con la llanta que necesitaba. Me explicaron cómo hacer un reclamo con la aseguranza para que me cubriera la llanta. Giovanni de servicio 100% recomiendo read more

The girl on the phone was so rude. She hung up on us before we were even done talking.

I wanted to share feedback about my recent experience. Unfortunately, the customer service was very poor. I had difficulty getting clear answers, and the overall interaction felt frustrating rather than helpful. I hope this can be addressed so future customers have a better experience. Avoid Wendy Hernandez and Miguel read more

Giovanny was the greatest everyone there reminds of a time in auto repair which actually existed maybe only in my imagination. This guy and all the team and the ladies sitting next to him. I mean they were just a perfect. I don't think I'd ever go anywhere else with any of my 40 cars now that I've met this particular Pep Boys. I've never tried it another one, but I've always heard good things and they told me ask for Giovanny Javier also great read more

Pep Boys - car - Auto Repair Near Me - Los Angeles, California

See all

terrible service. employees worried more about people driving around in the parking lot rather than servicing actual cars. i drove into the parking lot and one of the employees walked over to my jeep asking "why am i trying to hit the costumers" like who do you think you are? keep in mind i waited for the pedestrians who were headed to the planet fitness to get i the side walk before i drove off. lost a customer today! if you can go to any other location hopefully they treat you with more respec! have a good day read more

I took my in car to patch a tire this morning. Everything was going fine until I went home and realized they pumped up the tire pressure to 50 PSI after they patched it, which is not normal for my 35 PSI car. They didn't even bother to spend the time removing air to a normal tire pressure. If I didn't notice this earlier, my tire could have been ruined. To top it off, I called them to ask about this. The guy goes "oh yea you should release air from it" and then I asked why they inflated it so high. He immediately hung up on me.... Would not return here because of this. read more

We had an appt for 1pm and they stated upon arrival that they were short a serviceman and it would be three hours. Be courteous and call your customers if that is the case. We cancelled our appt and LA tires repaired the tire in less than 30 min read more

Called to make an appointment for simple oil change spoke to Julio as usual they ask for info of me and info of the car make model year and off course mileage of the car I ask how much he say $133 The next I show up at my appointment leave the car with them come back to work and then get a phone call am hour after Jessica telling me oh by the way this car is new and needs of special oil it will be $330 almost double of what the actual dealer charge I asked for manager Abraham telling him what happened his answer take or leave it what it is Make sure you get quote on paper they are not professional at all read more

I went in to do a diagnostic check on my cooling system they gave me a price of $40 and it was $40 when I walked out the door.... It being a Saturday I thought my mechanic shop was closed so I thought maybe I should have the cooling system changed.... Pep boys gave me a price of $2800.00, it seemed very expensive... so I drove around the corner and my normal mechanic was open he did a complete cooling system check n replaced the radiator the hoses the thermostat the water pump everything that Pep Boys was gonna charge me for $2800... my mechanic charged me only $850.00 read more

The lack of professionalism at this place is unbelievable--from the initial phone call to my visit in person. Over the phone, there was no sense of customer service or etiquette. When I arrived, the person behind the counter seemed more interested in his phone than helping me. He had an attitude and didn't even attempt to provide proper customer service during check-in. I honestly can't understand how this is acceptable. I definitely will not be coming back, and judging by other reviews, it's clear this isn't an isolated issue. read more

This review is for the excellent service provided by Miguel. From the moment I spoke to him on the phone to me getting my car back after being serviced he always kept me up to date. I came in as my engine light had been on for awhile. They figured out it was the 2nd battery on my car which had low voltage. Once again always kept me in the loop & throughly explained what needed to be done & when to expect my car to be ready. I also like that Pep Boys sends you the texts letting you know where they're in the process with your vehicle. Thank you again Miguel for attention to detail; my car no longer completely turns off when at the stop light. Just FYI, I did have to leave my car over night as I came on a Friday & I know they were busy but this wasn't an issue for me as I was within walking distance from their location but keep this in mind & plan accordingly. read more

Won't be disappointed Habrán and Jessica are my dream team. The quality and value are competitive. read more

Pep Boys - Location on Washington and Hoover. Ideal since you have McDonald's, CVS and AutoZone to spend your time. - Auto Repair Near Me - Los Angeles, California

See all

Stay Away From This Pep Boys--You Deserve Better! I'll never go back to Pep Boys after this experience. Let me break it down: I drive a 2015 KIA Forte, and for about two years, I thought the transmission was the issue causing misfires at idle and resistance at 30-50 mph. My previous mechanic (LA&J Auto Repair) misdiagnosed it, so I kept pushing the car, assuming I'd eventually need a new transmission. One rainy day, my car wouldn't start--it coughed and struggled even with a jump from Triple A. The alternator passed the test, so we replaced the dead battery (shoutout to AutoZone for honoring the warranty). I brought the car to Pep Boys the next morning, explained everything, and paid $100 for a diagnosis. Thanksgiving delayed things, but they promised the car would be ready by Saturday. They reported engine misfire codes and immediately recommended a $250 compression test--skipping basic checks like spark plugs or coils. I trusted them, thinking they'd know best. Big mistake. The compression test came back fine, but they needed more time. When I suggested checking the spark plugs and coils (something my friend's dad mentioned), they called the next day to confirm that was the issue. Seriously? Here's their quote: $100 diagnosis $250 compression test $588.99 for ignition coils set $169 for labor - removing and installing new coils $112.81 - tune-up package (they didn't even mention this on phone, it's just an add-on) At this point, I felt scammed. I declined their repairs, paid for what they'd already done, and tried to pick up the car. They told me it was ready, but when I got there, it wasn't. The online status even said "ready for pickup." Frustrating doesn't even begin to describe it. The next day, I took my car to 10 Min Oil & General Mechanic on Beverly Blvd. I wasn't expecting much since the place looked a little sketchy, but Ferris (Owners son) was amazing. He was upfront about costs and showed me part prices online. Within minutes, his team found an additional issue: oil leaking from the valve cover gasket, along with the bad coils and spark plugs I requested to be replaced. They fixed it in 3-4 hours for way less than Pep Boys quoted, and they even topped off my oil for free. Ferris was honest, straightforward, and proved that great service still exists. The Lesson? Avoid this Pep Boys at all costs. They'll overcharge you, push unnecessary tests, and waste your time. Corporate doesn't always mean better. If you're in LA, go to 10 Min Oil & General Mechanic--Ferris and his team are the real deal. read more

Would give zero if possible. Simple tire balance/rotate and alignment because they screwed it up the last time. Dropped off the car at 10:15am and was told 1:30 at the very latest. 3:15 it was ready. Just adding to the poor reviews to drive down their fake reviews. From a customer of over 4 years. read more

The communication here was not good at all. I bought four new tires and they were supposed to call me when they came in. No one called, so I called them. The lady had an attitude with me and asked what brand of tires I ordered and paid for. I told her I wasn't sure and asked if it was in the system. She said no but that she would look around and call me back. I never got a return call, so I ended up driving there the next day and found someone to help me. Turns out my tires had arrived the day before, but they didn't know who they belonged to. read more

Want to add on to the negative reviews. Usually I'd never come to Pepboys but when my tire popped and it was a Sunday it didn't give me much wiggle room. I wanted to replace all my run flats to regular tires given it was my 3rd tire I'd be replacing this year alone so I came to them. Was pricey but it had to be done. I got there at 9am and didn't leave until 3:30pm...for tires to be replaced. On top of that the guy at the counter tells me that I need to replace all my brake pads as they're seriously in the red and it's dangerous. I tell him I'd just go back to my dealership (mind you my sensor never went off indicating so) I finally get the opportunity to come to another dealership I trust that specialize in BMWs and he took a quick glance at all my brake pads and he said that my brake pads do not need to be replaced for awhile. I share with him about the tires and he looked at all 4 and also shared that they put old stock tires. It goes without saying, unless you're absolutely stuck with no other option please save your money and go somewhere else. Especially if you're a woman because they think you're none the wiser and will try to scare you into expensive repairs and sell you old stock tires. read more

If you are black or any other race, come with someone who is Mexican or can speak Spanish. It's the only way they will actually take you serious and give you proper service. I made an appointment at 10 AM. It's 3:30 and my car still does not have oil. I got a coupon if you guys want to use it, first come first serve I'm not going to any time soon. PSA: They lost my key because Javier went on "lunch break." Don't get it twisted I fuck with Mexican people but the blatant discrimination just because I'm black shouldn't happen whether you like me or not. Just do your job and get on with your day. We're all grown, we all got shit to do. read more

Pep Boys - Coupon. - Auto Repair Near Me - Los Angeles, California

BAD LOCATION! AVOID! GO ANYWHERE ELSE YOU CAN! I stopped in to see why my tire pressure light came on. They said it would be an hour and a half so I said that I would rather not wait and I just go somewhere else. He said he would just look real quick and see if it was just leaking. He saw a nail. I said OK but I don't have an hour and a half so I'm gonna go somewhere else. Thank you. He was like oh no I'll take care of you right away. Before I could blink, they had my car up and the wheel off. 2 1/2 hours later I was like what's going on? And then they put everything back together within five minutes. This place needs to get organized. But I won't be back. read more

Gave this location a try , regardless of the terrible reviews, turns out the reviews are pretty accurate. Had an 11AM appointment on a Sunday for a front axle brake service, they didn't pull my car in until 2PM. They then ended up ordering the wrong part so I had to wait an additional 2 hours just for the right part to come in.... FROM AN AUTOZONE JUST ACROSS THE STREET! The right part finally arrived and the job took 30 minutes. $400+ later... I finally left the shop at closing time (6PM). A complimentary discount for the inconvenience would've been nice at least after having to call out of work for being there for 7 hours! Absolutely ridiculous. read more

I was told it would be 1.5 hours. It's been almost 3 and I'm still sitting here. I could've Ubered to work, but they kept lying to me about when the car would be done. Just awful service. read more

Jesus, Julio and Nery were all great. Needed new brake pads and the service was excellent! Complete in a few hours!!

worst service ever! electrician who was working on my car told me same day fix, but didn't mention he wouldn't be back FOR A WEEK. When I called to check on my car they told me about his vacation... when I arrived to pick up my car I stated at a front desk clerk who ignored me then asked after five minutes of awkwardness "oh you were waiting for me?!" As if someone else were there. I originally came to pick up my car under the impression that it would "be ready to go". When I arrived they had not even attempted to put it back together. I waited for an hour and was late to the dealership and had to bring my car back, jump it again in the morning and take it back to the dealership. these people are a waste of air and your money. Would give it no stars and a bag of s%#t if I could. read more

I'm trying to find out the point of making an appointment for them to tell me it will take 2 hours to even look at the car. Why don't you just have me make an appointment for the 2 hours after the time I actually wanted? This place sucks bad. I only wanted them to look at my brakes and they can't do that. Never again. read more

I brought in my car for what I thought it needed... a tire alignment but I had asked them to double check for me since the tire alignment inspection is free and they have a big sign in the office that states so. A few hours passed by and I called to check for updates and no answer several times! I ended up calling again and again and finally I got sent to voicemail but ended up getting a text saying my vehicle is ready for pick up. They called me and told me that we should talk in person. I arrive there worried wondering why they couldn't they just tell me through the phone. Immediately Miguel starts asking if I want Michelin tires (the most expensive tires they sell) before he even tells me what's wrong with my car. Since I assume it's the tires, I ask him what's wrong with them and he says "I don't know, I didn't inspect the car" but yet he wants to ring me up for new tires??? I ask if I can speak to the person who inspected my car to get a clearer answer on why I need new tires if I just got brand new ones in 8 months ago. He gets defensive and says "Why do you want to talk to the guy? You can talk to me, I know everything" I ask him to further explain why I need new tires and he continues to look at his computer screen and takes a full minute to just say "They're separated" nothing else... just continues to show me tire options, talking about how Michelin are the best and although I agree, I don't think I need new tires. I went with my gut feeling and decided to just leave. He charged me $35 for some inspection he said they did and I left. I brought to a local tire place on Hoover and 8th, the guys said it was just a tire balance needed. Only paid $100 instead of $950 for the supposedly "very much needed" new tires Miguel at Pepboys. 0/10 experience at pepboys. They try to upcharge you and diagnose your car without proof or explanation. Super horrible service. Would not wish this service on my worst enemy!!! NEVER GO HERE!! SAVE YOUR TIME, BREATH AND ENERGY BY AVOIDING THIS PLACE!!!! And avoid miguel unless you miss your ex who cannot take accountability and use their words to tell you what's wrong. read more

im literally just a girl & to be straight up i just turn on my car and drive lol. one day my car battery just died and i had to head out to work in a couple hours didn't know how i was gonna do it since it was a friday at 5 pm. Pep boys is down the street from my house and was my first option. i showed up lost, not knowing what to say or who to go to. as im lined up at the cash register JAVIER approached me and asked if i needed some help which i said yes my car battery is dead. this man without hesitation said no worries i got it gave him my car keys and my car was ready in less than 2 hours. BIG SHOUTOUT TO JAVIER he took off so much stress off me and made me feel safe and in good hands. thank you Javier you're the best. read more

Highly recommend! Excellent customer service! Comfortable waiting room. I needed new tires and they had the tires in stock thankfully. Pep Boys is my trusted source for all my vehicles needs. Thank you Pep Boys! read more

the worst tire shop you can ever visit store manager Wendy and assistant Julio are the worst creatures not professionals to call them that, I had an appointment to fix a flat tire but they never entered the care until 5 minutes before closing at six PM, even when I had appointment and arrived on time at 4:30 pm. they claimed they can't fix and plug the whole in the tire because it's their store policy if the tire has wear ,of course they could have said that an hour and a half earlier when I handed them the car, that we will check first and might not be able to fix it as promised in the appointment. so I could have made it to another shop, since most were closing at six ,and originally I told them I can install all 4 new tires if they have time, but both workers are horrific people to let a customer to drive with a flat when all other shops were closing, because plugging the whole was not safe even after I told them I will sign off on any liability they claimed .but letting me drive with a flat was safe and didn't violate their shop policies. anyway, needless to say I left at six and found a shop nearby that fixed the tire for half the price they were going to charge me. pep boys is one of the worst companies to let people who are rude, dishonest to operate their stores, and lose them a lot of customers, read more

They mess up everything, take no responsibility. Put the wrong tire on my car! Made me pay the difference, didn't even apologize. The refund for the wrong tire was given in cash because they couldn't operate there technology. Then they failed to include the tax so I had to return yet again! Not one apology' or discount or anything for the MAJOR inconvenience! 0 stars read more

Update: I just had to say this, LOL...The other night, I had a really bad nightmare, and this Pep Boys location featured prominently in the scary plot! I guess experience there gave me some mild PTSD!! Again, DO NOT GO THERE!!!!! read more

Buy 4 tires and get a 100 dollar rebate So I buy 4 tires and tires don't qualify for rebate. Before purchase I was clearly told tires qualify. It was a pepboys ad stating buy 4 tires and get a rebate. I made complaints and issue is not resolved read more

Pep Boys - Auto Repair Near Me - Los Angeles, California

Tire Rotation. Appt scheduled online for 230pm at this location. Two hour wait time. Waiting room available indoor. Fast food within walking distance. Thank U again Manuel for your excellent service. read more

DO NOT COME HERE! BAD CUSTOMER SERVICE! UNRELIABLE! I called this location to asked if they have the parts that I needed, the guy on the phone "checked" and said yes! When I get here, I was the first one in line, but still waited 15 mins for someone from the counter to help. The line got soooo long after me. At the end, the guy from the counter said they don't hVe parts anymore! And I said "I called to confirm and they said you guys have it!" All he said was IDK who you spoke to. WASTED MY TIME! Btw, this was the second time they did this! If I could give it a negative star, I would! read more