Had a great experience at AutoZone thanks to Carlos M.! He helped change my car battery and made the whole process quick and stress-free. He was very helpful, professional, and provided excellent customer service. Really appreciate his patience and willingness to help. Thank you, Carlos! read more

I stopped by this AutoZone store to look at their car detailing products since I was in the plaza next door. I came in the early morning so the parking in the plaza this store is in wasn't busy. I parked the plaza next door and just walked. There car detailing products is close to the entrance on the left side. They had some good amount of different brands but I didn't find the tire dressing that I was looking for. read more

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had a problem finding the right size for my air filter for my car and nemian welcomed me in and helped me find exactly what i needed with effortless speed definitely a polite young man i had been having trouble at other auto zones before with the customer service but at this store i felt welcomed and thanked for my business overall 10/10 read more

Great store management really knows what they're doing. I highly recommend this store to any family or friends gentleman in the front got me exactly what I needed. I called them on the phone to put my spark plug on hold. They answered immediately put it on hold instantly I went there exactly when I needed it and I got it. Thank you very much. I highly recommend this business to any family friend business owner read more

I came into the shop to change my Freon as my AC wasn't working for a while now. As soon as I walk to the counter, Roberto was super friendly and helpful! He quickly found one that fit my car, came outside to add the Freon, and even checked my filters for me. I haven't been to a place with as great of a customer service as here, and would highly recommend meeting Roberto if you have the chance. Shoutout to Roberto and 10/10 read more

I don't know about other peoples reviews but every time I walk in here or any other AutoZone they're always helpful today. Specially Stephanie was amazing. I walked in to get a oil filter and oil for my car. She was super friendly and knowledgeable. Stephanie helped me find the right oil for my car. She also recommended that they have a promotional item a bundle deal for full synthetic oil that comes with the air filter also. Thank you Stephanie I will come back. read more

AutoZone - Oil, oil, filter, air filter, hand cleaner, shop, towel, funnel, and the little tray that's under the car - Auto Parts & Supplies Near Me - North Hollywood, California

Carlos M. Was so helpful! He helped me fix both of my brake lights on my Honda Cr-v. he deserves a raise and is very friendly! Thank you Carlos, you rock!! read more

Horrible personnel it's a Saturday night and I came at 9:45 15 minutes before they close and the lady was closing the store I told her all I needed was some coolant and she ignored me and walked away false advertising saying y'all close at 10 pm when u don't really.!!! read more

I came in an hour before to be helped and the manager his name is Rigoberto denied one of his workers to come and help me out & told his employee he shouldn't help me out to fix my issue. His worker was helpful regardless. Managers like this give AutoZone a bad name & rep. They should help regardless of the issue when others need to leave the city at certain hours. Bad management. Rigoberto shouldn't be managing when his employees are willing to help read more

Quick and easy! I walked in and someone helped me right away. I had a problem with my windshield wiper but I wasn't sure what was wrong. The employee helping me came out and took a look. She knew exactly what was wrong, helped put it back in to place and then replaced my windshield wipers for me. Easy, pain free solution that didn't break the bank! Great customer service. Also, I was on the phone with my dad while I was checking out (typical checking with my dad about car stuff before purchasing) and she was very understanding. She didn't rush me or make me feel back about being on and off the phone while handling check out and decisions - as someone who usually needs to double check with my dad about car stuff I appreciate the grace and patience with me on that count. read more

Poor customer service (Sergio) The guy was helping my dad, said he should check on his alternator. As they're walking back in together, someone else asked sergio for help and then he just ignores my dad. My dad said "Hey I thought you were helping me" and Sergio wouldn't even look at him. Coward read more

I regardless of covid, this place is a snail race. Has been for years. It takes them 30 minutes to check out two customers.

AutoZone is great honestly, I've been going for just about everything related to my vehicles and they've always had what I needed.

David Romo (manager) is awesome providing customer service. He will go out his way to assist a customer. As for my reason I lost my receipt of the purchase and I want to do a return of unused and unopened merchandise... Try to do that in other places..good luck :) 1. He spent time listening and understanding me 2. Offered several options how to proceed 3. Asked more question and solved the problem on the spot Nice guy w/ strong service orientation. read more

Walked into Auto Zone (AZ) in North Hollywood, 6030 Lankershim Blvd . Asked the clerk if he could help me find the right replacement blades for my windshield wipers. (I've never done this before.) He looked them up, walked over to the display, stood next to the area where the expensive ones were, blocking the way toward the less expensive ones. He told me they were sold out of the less expensive options. Paid $50. Didn't sit right with me; walked over to the display, found ones for $12 each, the right size. (I had just learned from the clerk that you just need to know the size for your make and model of car.) Walked up to the counter where same clerk was, asked if these would work. He said 'well, I showed you the ones that were recommended. I guess you can try those.' I returned the absurdly expensive ones, bought the $12 ones, watched a youtube video, and managed to install them. They work great. It's a good thing I saved the return receipt because they put the charge through for the $50 ones too, bringing my total to ~$75.....for windshield wiper blades. Disputing the charge with my bank, leaving negative reviews for this store, never going back. May write headquarters too. read more

Erick was so great today. Helped us out with a light change on the back brakes. We appreciate that he took the extra time in the heat to switch it out! Thank you! read more

AutoZone - Auto Parts & Supplies Near Me - North Hollywood, California

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This rating for two reasons. One, their signs say it's open at 8.am yet it's 9.12pm and it's not open. Two, I left a battery for test and charging. The woman who attended me said it would take about an hour and they would call me. Never received a call and now that I am here for my battery the place is not even open as indicated. Even an Employee is standing outside waiting. So disappointing. I hope this is a one time incident. I'm leaving and will come back in a few hours, hopefully by then who ever was supposed to open the store will have already arrived. I don't want to stay and fight with other customers on trying to find out who was here standing outside first. read more

Went it for a battery and look around for cleaner. The guys working at the front were nice and very helpful about. A girl name Stephanie had the audacity to tell us to go to another store for help even tho she knew auto zone is capable oh supplying a screwdriver.... Stephanie, don't stick your neck out for corporate America, they don't care about you. All you've done is cause problems that didn't need to happen. Do better bro. read more

Walked in here needing a new battery for my key fob... they didn't have a screw driver to open it so this nice gentleman said I can use one of their screwdrivers on the shelf... this bitch Stephanie pulls up gives me the biggest attitude and is so rude for no reason and tell me that I'm capable of going to the $1 store and buying one and refused to let me use the one on the shelf... Stephanie u need to stay in ur lane girl... read more

The staff was really nice and helped me find what I needed, even offering to come check out my issue with my car to ensure I was buying the correct part read more

I tried to return a starter because I was told over the phone and in person I could if it didn't work on my car because we weren't sure if it was the starter that was the problem or not . I expressed this to the employee when I bought it - he said no problem - if it doesn't play out . Return it . You'll get your money back . I come back and I had to have a stand off with the manager lady here because they didn't want to honor it . I explained how her staff is not all on the same page , some people tell me one thing and other tell me a complete other and she got offended and copped a attitude . Your management is a fail and that's why you have these problems . Do your job have a team meeting and have everyone on the same page . read more

I bought brake pads last week. There works new girl, she was very helpful. She came outside and check my brake pads on my car and found the right brake pads for my Car. She was very friendly and helpful. The other guys at the store was : like I don't want to help. Thank you only for that girl , I forgot her name though. read more

Okay so I walk in the store to look for windshield wipers and I'm in line and this worker she was giving me attitude so I didn't the windshield wipers bc they didn't have them or she was just lazy then as I'm walking out the store she starts yelling at me saying are u gonna pay for that key chain wen all I had in my hands were my keys she walks out the door and keeps saying are u gonna pay for the keychain so I told her u really wanna see my car keys and she called me a thief like if she's not in the mood to work don't come to work with ur shitty attitude read more

AutoZone - Auto Parts & Supplies Near Me - North Hollywood, California

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Went into this autozone just for a fuse that i needed. Waited in like for 10 min. And watched a guy name Isidro who i believe is the manager help 3 ppl who werent even in line. He saw me standing in line and completely ignored me and helped 3 random ppl who walked in and rang them up. Hopefully he isnt the manager because he clearly doesn't know anything about customer service. read more

This one is a little smaller than the other ones but still nice and the location is convenient. For the most part they still have all the items you need. Service was decent. read more

AutoZone - The front of the store. - Auto Parts & Supplies Near Me - North Hollywood, California

As A long time fan of Auto Zone (Chief Auto Parts), this is well deserving from a loyal customer. When I was a young man 15 years old I knew nothing about cars. I also did not have all of the repair money to pay mechanics. I would go to this exact location for help and receive it. They would always come outside to take a look and help. Well when I would go to their top competition Pep Boys, they would try to charge for everything. Stating we have to put in on the rack to look at it. That's exactly what I did to their business. I put it on the rack, because I vowed 22 years ago to never go there again. Need a tool loan, go to Auto Zone it's free. They are the best by a mile. Thank You for servicing our community. read more

They have the best customer service of any auto parts/hardware store that I've encountered in recent memory. The staff are knowledgeable with respect to their parts and services and are eager to help with whatever questions I had. I didn't get a chance to catch their names but the 3 employees on the June 28 evening shift are the best. Thank You read more

Worst customer service yet finally caught them not even trying to provide the service at the advertising which is you charge a battery for free. Fourth time I have to come in to see my battery right where I left it. They don't even bother trying and telling me my battery is bad after they supposed to charge. Only to have them up sell me on a new battery. Possibly the last time I'm going to come to this one. read more

Super helpful staff, hooked it up! Had my battery die on me and called around to dif places until I found this one that had what I needed. I didn't remember that I had a warranty but they checked for me and I had it covered. Nice surprise! read more

Super good girl works here. Whenever I can me here, she smiles to customers. My battery died, I brought here and they charged it for me. The girl , I forgot her name was really helpful. She checked my brake pads and helped me to choose the right brake pads. read more

Out of this world service!! They truly have great individuals serving customers here, who genuinely like to help! Also, very knowledgeable! The last two times really left a lasting impression. Jonathan, thank you for your recommendation and for your help! You made changing my battery a seamless process. Jesus, thank you for your willingness to help me. You immediately offered to help replace my brake light and installed it before I even asked. Thank you guys. Autozone and us customers are lucky to have gentlemen like the two of you working there. read more

Peter P great Customer Service very helpful and knowledgeable. Knows hes job very well plus professional hes a great asset to the company. Thank you Peter P for making my day on great customer service keep up the good work! read more

Called in the morning, spoke to Vanessa, she was great. Put a battery on hold for me, came in and was helped by another associate, Geo. Geo was just as Great. Even tho AutoZone couldn't replace my battery for me, Geo reffered me to a guy that could. Geo didn't have to give me the recommendation to the place that could do the replacement but he did and I truly APPRECIATE IT VERY MUCH. Geo and Vanessa are a Huge Asset to this Business. I will highly recommend this Establishment to anyone who asks for a place to go to. Thank you Guys very much. read more

All stuff didn't know English, they were know only Spanish, and they didn't have Customer service.

Customer Service sucks at this location. Especially if you deal with Emily. Management needs to retrain the staff. She was so rude when I spoke with her over the phone... and when I asked for her name, she hung up in my face. She also refused to give me the managers name. read more

I bought pads in this store. But when I opened the box I saw the wrong pads inside the box. I decided to go to the store and refund the pads and get my money back. The seller sold the pads in wrong box that does not belong to these pads. I came to this store in 4 hours to get back the pads and get my money back, but they refused to return money and admit their mistake, because the seller who sold me the pads wasn't in the store. I suggested that they can look at the cameras, but they said that the cameras did not work. It's a terrible shop with terrible sellers who are irresponsible to their work and who absolutely do not care about the customers. Manager Gustavo M. told me to come tomorrow. I came to the store next morning, but the seller who sold me it took emergency day. Sales manager Gustavo with whom I tried to solve this problem for two days, again offered to come another day, I flatly refused, explained that I do not have so much free time to come every day to see this woman who sold me. I asked for a book of complaints, the Gustavo manager eventually returned my money and took the goods back. read more

The new staff is great. Love the service. I will definitely come back to this specific location for my car parts.and the manager is hot.

Okay so I been having my car battery a lil drained so I took it to autozone cause I bought it there and I have the warranty, so I go to the location on victory and Hazeltine and I give em my number and they say they can't find it,wtf how can't you find it I know it's under that number but I analyze the staff and they seem like they don't know much so I decided to go some where else to the Sherman way and belair location .I go in David start helping me he find the battery warranty and just my luck it expired 4 days ago. So David goes out of his way give me the best offer and customer service I have ever had and turn my bad day to a positive . So there I go out side to put the battery on and just my luck I messed something up and car won't start at all ,so I asked David for help again and he fixed the problem . When you visit ask for David he the man. Give this guy a raise, thank you David I really appreciate your help your the best....btw this is my gf profile I just had to call out David for his awesome customer service . read more

If I could give this place zero stars I would. I'm writing this review for my mother who had to deal with this fishy place. Back in September they sold my mom a battery for her Toyota RAV4. My mom never told me that they didn't give her the papers for that purchase (red flag) but we do have the bank statements saying we purchased SOMETHING at autozone for 241 and some cents in SEPTEMBER. She took the battery yesterday and they couldn't find any record of the battery in their system and on top of that my mom came home upset because they didn't seem to care or have tried. The person who was talking to my mom apparently had an attitude problem and when she first dropped off the battery to get checked out they.. get this... lost the damn thing. How do you lose a battery?! My mom had to make another trip back this time with my dad to be able to pick up the dead battery that apparently doesn't exist.. Save yourself the trouble and go to pep boys. They will take better care of you than this place.. read more

I went there to check my battery which i bought few yeras ago. I was worried becauae i did not have a receipt. As soon as i walked in, Cecilia (hopefully spelling her name correctly) helpes me . She checked the system an was able to find my information. She said that it was still under warranty an she exchange it right away. My in&out was 5 minutes. Very happy. Great service!!! read more