David was very helpful, and changed my old battery and replaced it with the new one!…read more He was very happy to help and I really appreciated his help.

They act like they're doing you a favor by selling you parts. I felt like saying "did I do…read moresomething to offed you?" All I did was place the item on the table and ask in a pleasent voice, "hi, what do I owe you?" I mean, I got my part, and it's fine, and you don't have to shake hands or or anything, but you also might show a little customer courtesy.

Fast delivery of parts and great service. They always are able to recommend replacement parts…read more I have been using them for years.

BMA is the absolute best! Rodney is always eager to help and extremely knowledgeable about all…read moremakes and models. Parts usually come same day! Ordered an axle for my X5 and a hub, both came within an hour of calling. Appreciate the amazing service Rodney and the team at BMA!

Erik G. was extremely helpful from the moment I walked in. He tested my car battery right away to…read moreconfirm that was the issue and clearly explained what was covered under warranty, along with details about the replacement battery. Alberto even installed the new battery for me, which made the whole process quick and stress-free. I've consistently had great service at this location, and this experience was no different. Definitely one of my go-to AutoZone stores!

My local neighborhood #GetInTheZone AutoZone!…read more Located at the corner of Van Nuys Blvd/Magnolia Blvd with A&V Grill, Ghost Food Court, Oaks Beauty Studio and numerous others in a small plaza lot that always seems bustling in large part due to this awesome AutoZone. I don't drive much these days, but when I need anything car related for myself, a friend or my person I try to stop in here for the easier stuff. If it's not in stock they can order it or have it brought over. A lot of great knowledgeable people. Sometimes I pop in just for a can of WD40, AA as well as AAA batteries or something practical. Service is fairly smooth and prompt also, even when there's a bit of a line. Super clean, organized, attentive and thoughtful. Every customer matters to them and they're often willing to help you on the floor/in store as well as directly out front. Definitely Parts Experts/Parts People, but more than a few go above and beyond and even have some mechanical knowledge. The are not required to do so, but I know I and many others are thankful for when they do and when the can. AutoZone - Sherman Oaks, thanks for making this Zone one of the best!

Placed my online order same day and it was ready within the hour. So I went by after work to pick…read moreit up. Staff were welcoming and polite. The guy who assisted me was making jokes and was making me laugh. I need that laugh. So thank you and the pick up process went smooth overall. I picked up a defogger window repair kit for my jeep.

They had the part I needed for my ac filter. Very helpful. I trust NAPA. I always feel they will…read morehave the parts I need in stock.

I made a online purchase for store pick up on a headlight restore kit. When I put in the order it…read moresaid it would be ready in 30 minutes but 3 hours went by and I didn't get any notification so I called the place. Will (I believe that was his name) was nice enough to help me out. He said sometime a person would pick it out but forget to push the button that said it's ready for pick up, so that's what happen. I wasn't in any rush so I just went the next day in the morning to pick it up. It didn't take long for me to get my item when I arrived at the store when they just open. They also do curbside pickup as well of your not comfortable going inside.

PROBABLY READ THIS BEFORE BUYING A PART!!!…read more HORRIBLE STORE, only one person had good customer service, and when trying to get help, utterly useless and unprofessional/RUDE! After giving all the information needed to find the right part for my car, I asked if it's refundable (just in case it wasn't the correct one), they reassured me that it was. When the part arrived and didn't fit my car, I went to return it since it was 181 DOLLARS! When i arrived, they told me since they received it from another store, they didn't know if they could refund it. I told them the guy who sold it to me guaranteed me that it's refundable BEFORE PURCHASING. When my boyfriend called to ask about the returned that same morning, they told him now it was a long process to return it and he simply couldn't do it as they're were customers in the store. When my boyfriend ask for the manager since he obviously stated he couldn't help, he got all defensive and started to sweet talk him calling "brother" and trying to cover his ass. My boyfriend simply just want to speak to the manager about why they said it was refundable when we bought it and now they're saying something different. FINALLY, they called back apologizing and refunded it. HOWEVER IT WASNT THE END OF IT. After a week and some days passed by, my money was still not returned. When asking why they didn't return the money, they didn't know. Eventually I believe the female manager rudely responded that it's was a bank issue. I told them it couldn't be a bank issue because banks don't hold your money if it's getting return, they would never reject a return credit or money, as I confirmed this with my bank's associate. When asking, what happens now since My bank confirmed they haven't received no refunded credit on their side, they refused to help at all, stating they cant refund the money again since they already did it once. So in the end, I LOST 181 DOLLARS FROM A PART I RETURNED!!!! AND THE ONLY WAY I RECEIVED MY MONEY BACK WAS BY DISPUTING THE TRANSACTION WITH MY BANK. So overall, these people literally are straight up bs. They tell u one thing, then change their minds, and when trying to figure out what's going on (since 181 dollars isn't just couch money), they respond to you rude and unprofessional and simply will tell u we can't refunded your money again bc there nothing we can do. Simply take your business somewhere else, I found the CORRECT part for 100 dollars cheaper at O'Reilly and AutoZone, so please do you're OWN research. For the one only guy the was helpful and nice, you know who u are, thanks for being better than your coworkers. Other than that wouldn't recommend.

I went in for the $9.99 advertised promo to check your A/C, but was told because we are in…read moreCalifornia we can't use the coupon. I didn't end up getting the service done at this location because I went over to Firestone to use the $9.99 coupon STILL in California just 2 minutes away. Just wish the "CA" part was on the fine print of the coupon. Hope this was helpful :)

I made an appointment for 3:00 pm online & received a confirmation. 2 hours later, I drove 20…read moreminutes to the location, only to be told that they are under staffed and do not have my appointment in the computer. The employee, who identified himself as the manager was unapologetic & matter of fact. No empathy whatsoever. Said he could "possibly " have it started at 5pm, & possibly have it done by 6pm, but likely that it may be overnight and done the next day. I asked if there can be any compensation for the inconvenience, since this was an error on the company's behalf. He responded, as he sat behind the desk tapping away at the computer, that there could be none. He stated that he bore no responsibility, and claimed responsibility lay with corporate , in effect, their inefficiency. As if he the employee and the company were a separate entity. Absurd! I never received any cancellation email or notice. I would NOT recommend this business to anyone. Yet, my experience may not be your experience. Still, customer service goes a long way in my book.

They are very helpful in finding hard to find parts for vintage BMWs although they don't always…read morehave what I need I learn something by speaking with them.

Friendly staff. bmw oe parts if they don't have it they'll…read moreget is fast ! Support local!

What ever you do , DO NOT COME BUY PARTS FROM HERE!!!!! Worse quality parts. They told me they…read moresupply auto zone , and O Reillys with parts. I bought an alternator from them didn't work called they said they never had those issues. Bought another one from auto zone a bit more expensive but my truck is working perfectly. Didn't even mention I bought a battery before going to auto zone because I replaced the alternator but it was just a crappy quality.

I've been dealing with UnderCar for years, and ALL the guys at this location are top notch!! From…read moreRafi, to Vic and ALL the guys at the gate, they care about their clients and making sure they are taken care of!! You don't see that it business now a days, and to experience top level customer service is refreshing!! Looking forward to many more years of patronage.

I came to front clerk and give a code obd2 , to get the replacement parts , the guy answered in a…read morebad Tone of voice, Told me .. wasn't a mechanic and he doesn't know what part that is related to the code I Provide Giving me actitud Regardless I spend $178.00 Dollars ,around 6:15 pm today and I never ever coming back to such rude and incompetent location . Very disappointed.

Thank you so much for your help with replacing my car battery! I called earlier that day to check…read morein to see if they had the battery I needed for my Camry and they told me I didn't need an appointment. I came in a few hours later and within minutes, they tested my battery, confirmed that I needed a replacement and boom! Replaced the battery, took care of my old battery and re-tested, and I was GOOD TO GO! Grateful for the quick service and the attentiveness to my situation. So glad that I came in when I did and that they were very friendly and helpful. They don't have a restroom available at this location, but it's fast enough (to change a car battery), that it hopefully is not a problem. Would definitely come back with any additional car needs because the staff was very helpful, and that is something I look for, especially when I need assistance with my car. OH - and at the time, there was a rebate for the car battery purchase. Look out for the great deals! Thanks again for this 5-star experience!

I was referred here by a friend. I bent my rim driving over a pothole. I was so bummed because last…read moretime that happened to me years ago, all the quotes I was getting to repair the damage was around $300. I came to this location on a Monday morning after speaking to Cody, the receptionist, who was very pleasant and informative. I was there within an hour of my call. Candy, the welder, came out to speak to me and to inspect the damage. I had to leave my car due to the type of damage I caused to the rim. Fortunately, they had a slot available and were able to fix the rim within 24 hours. Candy literally made it look brand new. Best customer service ever and extremely reasonable prices. I will never go anywhere else. So glad I was referred here.

Stand up place to do business! Had them powder coat the rims for my truck and Matt took care of the…read morerest! I love the way they turned out!! Highly recommend them!!