Took my car in for the check engine light test and was expecting bombshell news. Turns out it was a…read moresmall problem and one of the employees, Richi, was able to fix it right then and there which was great news considering I spent $700 two months prior on a new started. Very knowledgeable and affordable.

Okay so we all know that no one ever wants to be at an auto parts store unless you love fixing…read morecars. Of course I found myself needing to go this weekend. Late Sunday afternoon I was ready to head out for a salad for dinner. Get to my car and what do you know, IT WOULD'T START!!! A nice neighbor came by and said sounded like my battery was dead. So I get a jump to go down the block to the Oreilly for help. Now it's about 7:45pm. I walk in and they are packed! I'm thinking to myself that I might as well call in to work now. The first guy I talked to was Mitchell. He was so super friendly and nice. He assured me that they would be able to take care of me that night after helping two others that were already waiting. So I waited patiently and then Conner comes out and says "I'm all ready for you!". He was also really nice and made me feel at ease. He just had me sit in my car while he proceeded to disassemble my battery along with some supper bars that were in the way. It took about 20 minutes total. When he was done, he apologized for it taking so long! I'm sitting there like dude you could have taken another hour before I started to panic! The moral of this review is, if you treat your customers right, they are with you for life! I love Oreilly's!! And Thanks again Mitchell and Conner

Went into both sides. The car fixing side and the car parts side…read more Found the service personnel to be incredibly helpful. Which is exactly the greatest aspects of my visit. For me it's rare that I walk in and say, "yep, hook me up with that TR90 - 30 psi turbo valve ". So help was greatly appreciated. It's sad that people arn't learning how to fix and service their own vehicles now a days. Lack of auto knowledge just leads to price gouging and there's a certain pride when you figure out and fix a problem on your own. Best of luck on your next auto project. P.S. the 30 psi valve won't fit.

I was in need of a replacement battery and I met a wonderful lady who helped me out. Her name is…read moreMelissa and she guided me through the process, updated on-line info and then proceeded to install the battery for me! Great customer service & support. I know there are a lot of AutoZones our there and I would definitely visit one if I were in need of any car parts or accessories!

Customer service is horrible. Employees are very rude. Went to buy oil for my car and noticed a…read morespecial that was printed by the oil shelf. Buy 5 qts of oil and add a single qt with a filter for a cheaper price. When I checked out they tried to charge full price. When I said it was on sale they older gentleman barked at me and said he had never heard of that and to prove it. I showed him the printed discount on the oil shelf and never heard an apology or ok or nothing. Just was upset there was a discount there. Anyway I go back on occasion thinking it might have changed but it is always the same.i just quit going there

Carrie is a great manager and knows how to work with customers. Cracks great jokes !!!…read more A+++

Had an appointment for 4pm for an oil change..three hours later I am still sitting here waiting on…read moresomething that with an appointment should take 15 minutes. When I asked regarding the wait I was told to please "work with them". The point of having someone else do your oil change is time -- for the money and time this is something I could have done at home.

I came to my rating as an average of the two scores for sales and service. Sales is always five…read morestar; however, service department always underwhelms me. I've sent trucks in for repair that came back broken. When I look at the ticket, it says that they were unable to verify the issue. Unable to verify that the ignition was broken? Really? I didn't have any problem verifying that it was still broken when I picked up the truck. When I took the truck back, I asked the service adviser what the issue with the broken part was only to be palmed off on the cashier to explain to me what the service department did to fix my truck. Really? The service department isn't all underwhelming. The last two times I took my truck in for a repair, I was directed through the Fast Lane. Honestly, I felt relieved that I wouldn't have to go through their standard service advisers because I didn't think I could make another pass through there and maintain my sanity. The service staff in the Fast Lane are always very friendly and very interested in ensuring that I get my truck repaired correctly every time. They're also very good about keeping me informed about what's happening with my truck, which I sincerely appreciate. I'm fine with whatever they must do to repair my truck as long as they fix it and I don't have to make two or three trips back, but the communication with the dealership is always very nice because it allows me to plan more appropriately when the repair is complete. Honestly, the Fast Lane is the only reason I still use Reynolds Ford service. Were it not for them, I'd most likely find another dealer to service my truck while it's under warranty.

I Came for a diagnostic, didn't receive a call back in two days, call up to find out the diagnostic…read morestill hasn't been ran, pick up my vehicle but now with a disconnected radio and drained battery(both issues that weren't there prior). Service manager Tim said the techs "have no clue what happened." Go figure, wouldn't take any vehicle I own or company owns here. Extremely untrustworthy! Shows why this isn't a 5 star Ford....

Decided it was time to turn in my little black beauty, aka Mercedes Benz. Although it was…read moreabsolutely beautiful and problem free she was a bit small and I was hoping to size up in SUV's. After looking across Texas we decided to look north to Oklahoma and I am ever so glad we did. Smicklas Chevrolet treated us incredibly well and made the drive worth every mile. Their customer service was beyond compare, seriously these folks could give classes on customer service. Regardless of the method of communication (we called, emailed and visited in person) they were always professional, knowledgeable, friendly and never at any point did they pressure us to buy anything above and beyond what we discussed. Smicklas gave us a premium for our trade not one dealership in Austin could match them! If you are in the market for a new vehicle I recommend you check out their website/drop in, ask for David Jones. Tell him we said Hello and Hook'Em!

EDIT: Just watched my PDR and guess who took my corvette for a joy ride... All recorded. 75 in a 45…read moreis crazy, while on the phone with his girlfriend talking about my personal info. Rude, pushy, and shady from start to finish. I brought in my Corvette for a trade, and right away they claimed they couldn't pull up any maintenance records, which is ridiculous for a Chevy dealer with access to their own system. I got the car at around 6,200 miles and have kept up with routine Chevy maintenance the whole time - not once has any Chevy tech ever mentioned an issue. They then tried to justify a lowball trade offer of $49k by saying they couldn't verify maintenance and by pointing out front splitter damage. The splitter is roughly a $300 part, yet they used it as an excuse to knock around $7,000 off the value. On top of that, they suddenly claimed the car had some kind of "weird wobble," even though it feels exactly the same as the day I bought it and zero techs have ever flagged that as a problem. It felt like they were just stacking fake reasons to drag the number down. I even offered to call the original dealership myself to get the maintenance records. Brian told me, "No need" - then they sat on it for two hours, didn't call anyone, and didn't even ask me to. When I finally took it upon myself to get the records and handed them over, the offer suddenly jumped from $49k to $56k. Earlier, Brian said he'd show me the MMR on my car so I could see what they were seeing. But once the numbers didn't favor their lowball, that changed. Suddenly they "don't have the MMR" and refused to show anything. When I questioned it, Brian got an attitude and hit me with, "Are you going to buy a car or not?" and then had the nerve to accuse me of wasting his time because they couldn't be bothered to pull basic maintenance history from their own Chevy system. Overall, the entire experience felt dishonest, manipulative, and high-pressure. I walked away feeling like they were hoping I'd be uninformed enough to accept a bad deal based on scare tactics and made-up issues.

Brad was very helpful in replacing two tires that went flat on us. We got them for a good value and…read morewere ready to go in less than an hour. Highly recommend!

This is an awesome Firestone for complete auto services (oil changes, tire replacements, check-ups)…read moreand they even do complimentary tire pressure checks. Highly recommended!

Just in the early stages of looking at cars - I spoke to Caleb, and was very impressed by his…read morehonesty and his willingness to help. He asked the questions needed to figure out what I may be looking for and wasn't pushy, and when I am ready he will be the one that I call. Thanks, Caleb, for a great experience!

dealership does not honor 6 month, 6,000 mile used car warranty. dealership clears codes to trick…read moreyou into buying a broken car. then when you leave a bad review their sales team floods their page with positive reviews to hide the bad ones. scammy practices.