Took my car in for the check engine light test and was expecting bombshell news. Turns out it was a…read moresmall problem and one of the employees, Richi, was able to fix it right then and there which was great news considering I spent $700 two months prior on a new started. Very knowledgeable and affordable.

Okay so we all know that no one ever wants to be at an auto parts store unless you love fixing…read morecars. Of course I found myself needing to go this weekend. Late Sunday afternoon I was ready to head out for a salad for dinner. Get to my car and what do you know, IT WOULD'T START!!! A nice neighbor came by and said sounded like my battery was dead. So I get a jump to go down the block to the Oreilly for help. Now it's about 7:45pm. I walk in and they are packed! I'm thinking to myself that I might as well call in to work now. The first guy I talked to was Mitchell. He was so super friendly and nice. He assured me that they would be able to take care of me that night after helping two others that were already waiting. So I waited patiently and then Conner comes out and says "I'm all ready for you!". He was also really nice and made me feel at ease. He just had me sit in my car while he proceeded to disassemble my battery along with some supper bars that were in the way. It took about 20 minutes total. When he was done, he apologized for it taking so long! I'm sitting there like dude you could have taken another hour before I started to panic! The moral of this review is, if you treat your customers right, they are with you for life! I love Oreilly's!! And Thanks again Mitchell and Conner

Went into both sides. The car fixing side and the car parts side…read more Found the service personnel to be incredibly helpful. Which is exactly the greatest aspects of my visit. For me it's rare that I walk in and say, "yep, hook me up with that TR90 - 30 psi turbo valve ". So help was greatly appreciated. It's sad that people arn't learning how to fix and service their own vehicles now a days. Lack of auto knowledge just leads to price gouging and there's a certain pride when you figure out and fix a problem on your own. Best of luck on your next auto project. P.S. the 30 psi valve won't fit.

I was in need of a replacement battery and I met a wonderful lady who helped me out. Her name is…read moreMelissa and she guided me through the process, updated on-line info and then proceeded to install the battery for me! Great customer service & support. I know there are a lot of AutoZones our there and I would definitely visit one if I were in need of any car parts or accessories!

Customer service is horrible. Employees are very rude. Went to buy oil for my car and noticed a…read morespecial that was printed by the oil shelf. Buy 5 qts of oil and add a single qt with a filter for a cheaper price. When I checked out they tried to charge full price. When I said it was on sale they older gentleman barked at me and said he had never heard of that and to prove it. I showed him the printed discount on the oil shelf and never heard an apology or ok or nothing. Just was upset there was a discount there. Anyway I go back on occasion thinking it might have changed but it is always the same.i just quit going there

Very friendly service and very kind and friendly staff. In and out very quickly! I'd recommend…read morefamily and friends:

Ruban was rude and acted like I should have known what was wrong with my car. When I tried to…read moreexplain what was going on, he kept cutting me off, rolling his eyes, and when I asked about pricing and other questions, he kept deep-breathing and shaking his head up and down instead of answering. I didn't feel welcome at all. I will not be coming back! All I wanted to know was whether the reason my car was shaking was due to a wheel alignment or if I needed tires because I didn't know.

I came to my rating as an average of the two scores for sales and service. Sales is always five…read morestar; however, service department always underwhelms me. I've sent trucks in for repair that came back broken. When I look at the ticket, it says that they were unable to verify the issue. Unable to verify that the ignition was broken? Really? I didn't have any problem verifying that it was still broken when I picked up the truck. When I took the truck back, I asked the service adviser what the issue with the broken part was only to be palmed off on the cashier to explain to me what the service department did to fix my truck. Really? The service department isn't all underwhelming. The last two times I took my truck in for a repair, I was directed through the Fast Lane. Honestly, I felt relieved that I wouldn't have to go through their standard service advisers because I didn't think I could make another pass through there and maintain my sanity. The service staff in the Fast Lane are always very friendly and very interested in ensuring that I get my truck repaired correctly every time. They're also very good about keeping me informed about what's happening with my truck, which I sincerely appreciate. I'm fine with whatever they must do to repair my truck as long as they fix it and I don't have to make two or three trips back, but the communication with the dealership is always very nice because it allows me to plan more appropriately when the repair is complete. Honestly, the Fast Lane is the only reason I still use Reynolds Ford service. Were it not for them, I'd most likely find another dealer to service my truck while it's under warranty.

I Came for a diagnostic, didn't receive a call back in two days, call up to find out the diagnostic…read morestill hasn't been ran, pick up my vehicle but now with a disconnected radio and drained battery(both issues that weren't there prior). Service manager Tim said the techs "have no clue what happened." Go figure, wouldn't take any vehicle I own or company owns here. Extremely untrustworthy! Shows why this isn't a 5 star Ford....

A good experience! Our salesman was Darrel and he was good not pushy. Meet the owner Dorian , he…read morewas really nice! For a new car purchase. It went extremely Wei.

Extremely disappointing experience. I brought my car in at 3 PM for a simple oil change and never…read morereceived a single update or "ready" notification. I naturally showed up at 6:30 PM since they closest 7, only to be told I couldn't get my car until tomorrow everyone left at 6. Now I've paid for two Ubers, have to come back again in the morning, and had to cancel my 5 AM flight--all because nobody bothered to communicate that my vehicle was ready.. I understand delays happen, but the complete lack of communication and consideration for my time is unacceptable. I expected much better.

This is an awesome Firestone for complete auto services (oil changes, tire replacements, check-ups)…read moreand they even do complimentary tire pressure checks. Highly recommended!

Brad was very helpful in replacing two tires that went flat on us. We got them for a good value and…read morewere ready to go in less than an hour. Highly recommend!

They damaged my car and now they refuse to correct the issue. Placed the fuse cover on my armrest…read morewhere it damaged the leather. I have given them multiple opportunities to correct the issue they just act like it didn't happen. 3 month old car.

Worst customer service in the service department. Fixed items and did repairs we told them not to…read moredo. Quoted a price to only say $2000 more at check out. Broken promises on when the car would be done. Service manager would not listen to concerns and I quote " I will take that part of the car before I take a hit just cause of miscommunication". They dont honor fault of the car from lawsuits or recalls. Very unpleasant to work with, lies and customer service only backs them regardless what really happened. ABOSULTE HORRIBLE!!!! They have no ownership to their mistakes even when proven wrong.