0 stars. I highly recommend that you take your business elsewhere!
I recently purchased wipers for my car at this location. Yazan Q ("customer service manager") put the wipers on my car the same day of purchase. While applying the wipers on my car, he broke the left windshield wiper. He went inside the store and got something to put the wipers on. I believed it was brand new wipers. However, I learned it was a temporary fix because the next time it rained the left windshield wiper broke. I'm extremely unsatisfied. I went to the store today to exchange my product because he sold me something that was broken and ineffective. He said there was nothing he could do for me. How is it possible that he had no issue charging me for something he broke but will not fix the issue? There is a lack of customer service at this establishment. I was sold something that was ineffective and the Yazan Q admitted to this. This is a fraudulent business practice.
I would like to speak to someone regarding this matter. Therefore I emailed customer service at AutoZone and called the district and regional managers. To date, I have not replied any reply.
According to there posted policy, a store credit can be issued on returns/exchanges of a purchase does not meet the criteria at the discretion of the manager. Yazan Q stated "there is nothing he can do because of the policy". He admits to breaking the wipers during installation but is unwilling to take ownership of the situation, understand my needs as a customer and provide service the will satisfy that need.
My issue has remained unresolved therefore my views of AutoZone remain unsatisfactory at this time. read more