Marcus and K were very friendly and eager to help me. Marcus came out to test my battery and when…read moremy car wouldn't start he came to the rescue and got me back up and running ! K came to carry my battery into that store for me. Both of them were wonderful!! Great Job Marcus and K!!

They got our business after the shop down the street wasn't opened as advertised. We received…read moregreat assistance. The clerks were extremely helpful.

Great service and very honest! They have great prices and very friendly! It is a family run…read morebusiness and they do quality work.

So beyond happy. They really made my day. Was quoted over $500 at Conicelli and walked out of…read moreSchrader's paying no more than $155!!! Will be making the switch and getting all my car repairs here. They were nice, quick, straightforward.

My notification on my car told me that I needed to add a quart of oil because it was low. So I…read morecontacted this location since it's close to where I was, and they told me to come on over. Joe greeted me. He was very nice. It took a little bit Before I got my oil, but they were double checking to make sure that I knew that I needed service, not surprised. Joe was very helpful. I will use this location again since it's more convenient for me. They have a nice seating area and of course where you can get coffee and little snacks while you eat and they have a little area off to the side. We're near the parts department where you can buy BMW accessories.

Brought in a 2025 vehicle for a repair covered by the wheel and tire warranty. Worked with Eric…read moreSchurr who indicated they wouldn't examine the car without charging for the same. When I detailed the warranty coverage (bought through BMW West Chester) Eric was highly combative and resistant. I contacted West Chester who immediately indicated coverage in full would be provided. Eric handled a prior repair at Devon for me for which there were multiple difficulties and delays. I'd strongly recommend avoiding Eric and working with an alternate dealership if he's the only service option.

Diagnosed the problem quickly and replaced my starter. Great service with good results. my mechanic…read morewas wonderful and sent me pictures of why a new starter was needed.

We're from out of town, and had brake issues. They worked to get us in the same day and took great…read morecare of us. Even showed us what was wrong with our old brakes and told us the front brakes would need it before too long, but did not need it now. Fair and honest. I would highly recommend!

Glenn's European Auto Repair shop worked on repairing the HVAC system for a 2019 Volkswagen Passat…read moreTSI. They did excellent work on the vehicle at a fair price because the work needed is time consuming. Getting access to the the areas where the work is needed is not easy and appreciate the quality of the work because the entire HVAC system is working well. Overall experience and how they kept me continuously updated on the situation was much appreciated.

I trusted Glenn's for years. I wish I had questioned them sooner…read more They charged me about $1,300 to repair an oil leak. When it persisted, I returned under warranty and was told there was no leak. Two months later, I returned for my PA inspection. Glenn's now found a different "hazardous" oil leak and would fail the inspection unless I authorized $2,500+ in repairs on the spot. I refused, they failed my inspection. I took the car to Mercedes-Benz Fort Washington, they passed the inspection, found those repairs unnecessary, and found the active leak was still coming from Glenn's prior repair. Glenn's picture showed me where the oil leak had traveled to, not the source of it. If you filter though the PR noise and do your research, you will notice my experience is not isolated.

My first time using Haines, and I am very impressed. They fit me into their busy schedule right…read moreaway. This was critical since my electric window failed in the down position during rain storms! The repairs were made in less than 4 hours at a reasonable price, and they kept me posted on progress along the way. I am definitely using Haines again.

Haines has done work on my car multiple times. They are very willing to help and consistently help…read morewhen my car has trouble. Timely service and kind workers. I greatly appreciate Haines.

Out of state, long distance transaction (Austin, TX) was made super easy. Steve was honest, upfront…read moreand fair throughout the entire process. Even went above and beyond (on multiple occasions) including dropping the car off to get tinted and ready when I arrived. Reach out to me if you want more details but it was an amazing experience with no gotchas.

Had been going to these guys for service for many years. Got friendly with them. They took good…read morecare of my family cars, gave good service, good pricing, payment plan and service was pretty good. I even wrote a previous post and gave 4 star. Yeah there was the little things like they forgot their tools in my cars forgetting to take them out. I'd gone out of my way to return the tools. But not this time! This time they forgot to use the tools and the poor service they did on my car almost killed me and others on the road. John's Brothers has gotten complacent with their service! Has there been any recent posts with good reviews? They forgot to put the nuts back on the rear wheel. Drove off got to Ridge Pike after paying for the service got about 3 miles down the road and the rear wheel went flying off the car, the car slammed down to the street, damaged the rotor, brakes, wheel and tire and scared the living shit out of me. The wheel flew down the road about 100 ft and just missed oncoming car and the tire tracked up onto the curb and sidewalk in front of a parking lot. Close call. Ask about this next time you use these guys. Ask them if they remembered if they tightened the nuts in the wheels!

Ken's Automotive has provided with me with amazing services for almost 10 years now!…read moreI have always felt that I was provided with nothing less than honesty, clear communication and respect. Not only do they highly value their customers, they are also very responsive, efficient and best of all friendly! Thank you so much for all of your assistance and high quality of care over the years. There is no better shop around!

I wrote a review for the old Ken's location on Bridge Street in Phoenixville back in 2015, and I'm…read morehappy to say my five-star recommendation remains the same. Ken's has helped with general maintenance and repair on our cars ranging from an old Ford Ranger to a new Audi A5--always ensuring they actually identify and solve problems before returning the vehicle and always being reasonable with their prices and great with their communication. They make the whole process easy and, bonus, never make me feel ridiculous for using sound effects to try to explain what's wrong with my car. If I were to consider moving away from this area, Ken's would honestly be on my pro/con list under "Reasons to Stay." So, yeah, I think you should take your vehicles to Ken's.