terrible customer service, terrible work, I took my Mazda in to get a clutch replaced, I bought my own part as I was needing a specific one rated for higher power, I got my car back after spending over 1600 dollars in labor costs alone, the first 200 miles my sway bar linkage fell off, which was a direct cause of them removing my front axels to drop my tranny this was 2 days after getting my car back, i Fixed that, but my clutch is making god awful noises, squaking when I take off or am in reverse, I drove for the full recommended 500 mile break in period, still making the same noise, I took the car back to them to check their work to which they very rudely told me I dont know what I'm talking about, I'm not a mechanic, my transmission was already destoryed when I brought it in. I have photos of the clutch they took out, to which they said it is in pieces and it very clearly was not, my car was not making these noises before I spent about 3 grand in Toto Al with parts and labor, now after sticking a camera up they are more showing me the video from this, all while saying the clutch is installed correctly, but either way they don't guerentee labor unless it's on their parts, and I simply was never told this, was not told this when I brought the car with the clutch, was not told this when they texted me to tell me to order a fly wheel, they never once told me it wouldn't be warrantied or never once recommended me to use their parts, I paid the labor to have time work done right, and I am left with a car that i have put my whole soul into for 5 almost 6 years that is embarrassing to drive, and sounds super rough. I was also hung up on by them saying "come get your fing car" then hanging up. Very unprofessional, very disrespectful on the phone, very disrespectful in person told me when I picked the car up that I don't know what I'm talking about, they told me the part was bad, which they did not, I have all the texts from this place, I also paid for an evaporative leak to be fixed, I still have a code for this and they are telling me that's not what they were supposed to fix, but that's the code that I said I wanted to get fixed. had 3 people all talking over me raising their voices and telling me I'm wrong, DO NOT TRUST THIS PLACE. Also no where in the receipt or paperwork does it say they don't guerentee work on customer supplied parts, was never mentioned read more

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Bob's is a great place Bob the owner fair, honest,and dependable guy. i told Bob to replace all the brakes on my wife's car he gave me a call told me the back brakes were only half wore downed. most shops around here would change every thing with the brakes. (IE muffler shops) read more

Outstanding customer service! I have taken my outback to Bob's many times now and have always been happy with the work, honesty and prices. I recently got a timing belt change and I didn't have a car during the time and the owner was so generous and let me borrow one of his spare cars for the weekend! Very much appreciate Bob and his staff and highly recommend this local business. read more

They called me with a wealth of information about my vehicle. I knew most of what was wrong but he easily explained the few I did not. I felt respected, the price was very reasonable and service was done when estimated. I had already been to another place and they overcharged me and did not fix the entire problem. I am very pleased with the results! Also, I was given a detailed receipt with each part, price and details of work done! Thank you so much!! Highly recommend! read more

Driving through town to stay the night and a wheel bearing started to sounds bad. Took it to a few places had a few quotes and Bobs was honest quick got us in that day. Showed us the part after he fixed it. Great price compared to the other places in town read more

I took my jeep in to have the flywheel replaced. They acted really nervous when I picked it up and kept telling me I have transmission problems. I took my jeep straight to Aamco transmission to have the problem diagnosed. They found that all of the wiring to the transmission had been cut and spliced back together and that it was done incorrectly. This caused the transmission to overheat it fried the solenoids and the pump and will cost me an additional $1500-$3500 to fix. Bobs does not deny cutting the wires rather than unplugging them and want me to have their transmission guy to look at it. However when I picked it up they didn't have someone that does that type of work. I wouldn't trust these guys to do any type of work. I have never heard anything bad about this shop but when they mess up they make sure that they really mess up. My family used to only use bobs... Not anymore. read more

Always fair and up front, Bob's Car Care takes great care of it's customers and their cars. I've been going to Bob's since shortly after I moved to Streetsboro, when their service and friendliness won me over. I left a mechanic I've been going to since I got my first car to become a regular customer of Bob's and haven't regretted it for an instant. read more

I called and scheduled for my car repair. I didn't meet Bob in person but spoke with him on the phone and got the job done. I dropped the car off and picked up the next night. The job is well done and the price is right. read more