Shout out to Chris and Paul! Thank you!!!!!!! I came in with a dead battery and broken terminal. They made a stressful situation so much easier. So kind and helpful. This whole store has amazing and hilarious energy and I would recommend them for a comedy show (: read more

Very nice friendly store! I went in for some bug remover for my Trax I have a problem with Bee Droppings on my car and they are incredibly hard to get off so I bought some Turtle Wax Bug/Tar remover so we will see how that goes but everyone was so very nice and offered help as soon as I walked in. It's nice and refreshing when people are friendly and nice. read more

Poor customer service from CSR#12. Item didn't ring up so he types in a number that pulls up something completely different at triple the price which I point out and he responds with it must be in the wrong spot. No effort didn't even look so I passed on the item. He must've been upset that I interrupted him & his chips behind the register. Failed me tonight autozone! read more

Incredible service from Jose J. (or L.?) I was in a pinch and had my toddler with me and a birthday cake in the car, and had to run in Autozone to grab something. Jose is very knowledgeable and recommended a more suitable product for my vehicle. Couldn't be happier. His service is exceptional! Thanks a million! read more

Albert Martinez was awesome! Had great customer service and helped me with my car battery.

this AutoZone pulls their registers early before closing and proceed to claim that the system doesn't process returns after 9:55pm. I came in at 9:56pm for a simple return, the guy said I was able to purchase something with my card only, but I couldn't return. I'm not stupid I've worked out of varios POS systems myself and what he said was complete BS. I had come off of an 11 hour long shift, and barely made it on time just for them to tell me to go to the autozone in rancho that's open longer, and completely out of my way was highly a let down. They assumed my return was cash, but it was card. The two guys closing need to reevaluate their jobs and positions. If they're going to be cashing out before closing to go home early, than maybe they shouldn't be working night shifts. 2/9/25 read more

Getting there: From the 210 fwy, take a right onto Mountain and you'll see it on your left next to the Pep Boys. Parking is easy to access in front and around the building. Experience: I had a tail light out on my car, and knowing it was a relatively simple fix, I decided to swing by this AutoZone. The memorable moment was when I asked one of the employees for assistance in confirming which tail light needed replacing. Not only did he help solve the issue, but he also guided me to the exact materials I needed to make the repair. The excellent customer service, combined with their organized inventory, made this trip an easy one. read more

If you need your windshield wipes, put on during the rainy season or even before the employees are very kind and will do it for you. All you have to do is ask you might get a grumpy employee that doesn't want to do very much but sometimes he'll run into that one person that goes the extra mile. read more

My first time at a Autozone. My husband usual does my car maintenance. But I figure, I can try. Needed a replacement for car head light. Also rear windshield wiper. Omar greeted me professionally and very friendly. I was a little nervous waking in not knowing what to ask for. He was very patient and explain the different brands options I had for my car. He also offered to replace it. I couldn't be more thankful. Greatly appreciated!! read more

Customer service here sucks. Counter guys are out the store and the store manager sitting in the back. Never came to help with the long line. The lazy manager is James. Aug 18, 2024 read more

I bought a new battery for my truck here in October. Here we are 3 months later and the battery failed. I had to have AAA come out because even a regular jump with my jumper cables wasn't cutting it. The battery was just that far gone. AAA battery tech showed me with his testing meter that the battery needed replacement. Ugh. I call Auto Zone. I talk to the manager-Matthew. By the way- nice guy! They tell me the battery of course is under warranty. Just bring the truck and they'll exchange it for a new one. Ok. I get there and I talk to Matthew. I immediately like him cause he's slathering on the same kind of peach hand sanitizer that I use...you gotta love a guy who uses the fruity scented stuff...LMAO!!!! Anyway....he gets a new battery and he goes outside and takes the old one out and installs the new one. Can I please start the truck? Go to turn key and we have ignition Scotty....LOL. :) My take away..... * They stand behind their product and made the exchange process headache free. *The store was clean. *All the guys in there are courteous, nice, caring and knowledgeable. *They all use hand sanitizer. *smile* I would have given 5 stars. Reason for taking away one is that the battery failed and it caused me two AAA calls/one jump/tow, one jump, one Uber ride to get home. Just the inconvenience. But I feel they shored it up as best as they could. Thanks! read more

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James was very disrespectful and kept cussing to himself. He has zero patience in this field of customer service i will no longer come to autozone at this location. read more

Had to put one star but This Auto Zone is NEGATIVE 6 stars!!! I have came here in the past and always received great service but that has changed. In business it is always who you have working for you that makes your business or hurts your business. It used to be Customer Service was a priority in business to retain your long standing customers. One or two employees in this instance can ruin your business. Every day is Day 1 and you must give exceptional customer service to be competitive. My visit today lacked professionalism and customer service. Adam the cashier/tech(?) was not knowlegible or personable at all. It appeared I was a bother. I asked for the manager and James the manager came out and pretty much was the same. They are not there to help the customer. Very disappointed to see the lack of customer respect. Not sure what your expectations are when hiring employees/management but trust me these two are not making Auto Zone a business to come back to. The competition will definitely get all my business and for everyone reading this do yourself a favor and go to an auto parts store that values their customers and makes you feel welcomed to spend your money. Shame on Auto Zone. read more

Great service.... Will go there for all my auto needs...!!!! Needed battery replacement and then installed battery in less than 15 minutes.

I always have a good experience with this store but today I needed new windshield wipers on a really cold rainy night and Omar not only helped me pick the best windshield wipers but put them on for me in the rain and I really appreciate that extra help. This store will always be my go to. read more

I went to the Auto Zone for an oil filter and gave the man the make and model. I gave him the wrong information and he made sure to belittle me that that was the wrong information. The oil filter was no in stock, he placed an order for me to pick up later that afternoon. I order the part and paid for it. When I pick it up the next day my order was re-stock in their store. Why would they re-stock an item that I already paid for! When I mentioned the part was not an oil filter he said I showed you a picture of it and you agreed that was the part. He is rude and should never work with customers. read more

Carol the manager was amazing , she understood our issue with a product. A was kind to swap it may the lord bless this business and building. Thank you auto zone for always coming through Never fails us with our cars. read more

Caroline or Carol, I forgot her name and do apologize. However, she is the kindest & extremely helpful. I hike to run into her again at this auto zone location read more

Big shout out to Ian Edwards, the manager of this store. We had a difficult refund transaction to work through, and Ian stuck with the process for a good twenty minutes, patiently and politely finding a way, while he himself was pretty busy, until I was satisfied. Very impressive customer service, the type that builds and maintains customer loyalty. Five starts for Ian! read more

Needed windshield wipers replaced. Harley went above and beyond to deliver exceptional customer service. He changed my blades and sent me on my way as a very happy customer. Will definitely be back here for my car needs! read more

Awesome help and great customer service here! I was helped by three gentlemen to figure out the products I needed for my car. One worker, Miguel with the awesome beard, was so kind to help me fix something on my car and went above and beyond! Thank you, Auto Zone! read more

AutoZone - Auto Parts & Supplies Near Me - Upland, California

I called to check if that had a battery for my truck, they said they did so I went to go buy it. They then said they didn't have it. My truck battery then died in the parking lot and I asked for a jump to which they said they didn't have jumper cables... read more

Worst experience trying to a simple DIY oil change on my only day off. The hispanic male manager in his 40's with little whiskers growing as a facial hair must have been having a rough day. I placed an order online to pickup my oil, oil filter and drain plugs. Order submitted, shows In Porcess at 8AM. I noticed they open eary so I was glad they confirmed my order at the store and I called the store to also make sure I can dump my excess oil dump tanl, which happened to be full. I kept checking for an update so I could quickly go complete both transactions and I checked the time, it was 1230pm now and it still shows In Process but not ready for pickup. I decided to go in and check for an update in person but by the time I got there, they had no room for me to dump for oil oil. LOL! Pretty epic I must say. I shall never come back to this AutoZone again or use their silly app. Solved my problem by just driving down to O'Reily's Auto Parts. It was refreshing to just walk in there and be greeted as well as get some help. The OReily's guy carried my heavy oil tank all the way back to pour it himself. I am definitely a believer of, if you don't like doing business, I'll take it somewhere else. No problem and no hard feelings. Wish that guy a better day though and I did still thank the autozone guy for helping me perform my returns. read more

Oswaldo was very attentive and helpful to us! We came In to get a new car battery and he was very patient and professional! We will definitely be back read more

Worse service I experienced! Adrian a commercial manager refused to answer a simple question because according to him, he only handles commercial accounts. Auto Zone Corporate offices! Look into this and do better! The poor service this store is showing is a representation of your organization. Avoid this store, or go to o'Reilly's. read more

Katelyn was a wonderful helper and really gave me information, also everyone working here was also helpful thank you Autozone team upland !! read more

AutoZone - Ac hose - Auto Parts & Supplies Near Me - Upland, California

Matt was very helpful and nice helping me change out my windshield wipers today I appreciated the kindness and good customer service!

After one of my headlights went out a friend of mine let me know how helpful they are at the Upland location. The gentleman at the counter found the item for me and after purchasing, Steve Halbert replaced the lights for me. I'm very thankful to him and I appreciate the service! read more

Went in to auto zone in a rush. Justin helped me find a gas cap for my Toyota Land Cruiser in seconds. Made sure it was the right one. Will go back for sure for any other needs I have. Thanks for the help . read more

I walked in and asked this young man if he could me find what I needed and he pointed out to me towards a wall of fluids that I am not familiar with and couldn't find what I needed. He never bothered to help me out like a real employee that cares about customer service cause he was to busy talking to his coworkers about stupid boy things. I left and went next store to pep boys and the minute I walked in I was greeted and helped this gentleman and asked me all the questions needed to find what I needed. Auto zone needs to train their little boys working there that they should help customers and stops standing around just talking, it's very noticeable that they don't want to work. read more

I went into your location and was assisted by Matthew. I am not someone who leaves reviews , but I have to give this associate the recognition that he deserves. He went ABOVE and BEYOND to make sure that I was a satisfied customer. He answered all my questions and was patient with me the entire time!! Matthew is an excellent representation of what customer service is all about! Thank you again Matthew! read more

Thanks to Eddie i did the spark plugs on my whip and its doing me well again he didnt sell me the ignition coils he said try the spark plugs first and he cool helpful and honest thanks again brother! read more

The really helped me out with a few things on my car. Very polite. Installed new wipers for me on a truck as it was my husband s and I had no idea how to do that. Thanks guys for your help read more

Worst customer service experience ever. Came in to buy tire chains and waited in line. Was told by the employee that I needed my tire size. I asked him if I could take the photo and come right back. He answered "no" and said I had to wait in line again to get help. I waited about 20 minutes. Not spending a dime here. The employee was happy to make me wait again and to make me wait. He was trying to prove a point: no customer service here. Pep Boys employees were way more helpful read more

I walked in needing help finding cooler liquid for my car. I asked the register and they did not even bother looking at the picture and told me that they dnt know and that i needed to ask the floor employee. I went to the floor employee and he did the exact same thing! He did not even bother asking what i was looking for.. he just told me to go ask the cashier because he doesnot know where the stuff are. I told the floor employee what has happened and walked out the store immediately. I will never go to this place again read more

Thank you to Steven at Autozone here in Upland for proving to me that great customer service still exists! He was able to help me return a product I had bought at their store even though I had lost the receipt. He took his time to look for the receipt in the computer and was able to process the return and my money back. Very knowledgeable sales person who is willing to help a customer out, that's exceptional and I highly recommend this location to anyone! read more

This is an awesome store. They have tons of car parts but they are friendly and helpful. When I walked in the said hello to me and immediately assisted me and answered all my questions. These are the signs of a business worth visiting if you need auto parts. Might I add, they have everything you can think of for your car. read more

I worked all day and had to come home and work on my car and had to rush to AutoZone on foothill in Upland. I arrive 5 minutes before their scheduled closing and they chose to close early thanks AutoZone, read more

AutoZone - Auto Parts & Supplies Near Me - Upland, California

I have NEVER, ever in my life experienced such poor customer service. I will never do business with this Auto Zone again. They sold a battery to my Mother that was installed incorrectly and was NOT the right size. My Mother's vehicle could have caught fire and when we returned to ask for a new battery ONE month later, she was told it was her fault for purchasing the less expensive battery. We explained that when we purchased the battery, we were asked if we wanted the $109 battery with 2 year warranty or the $125 battery with the 5 year warranty. My mom went with the 2 year warranty and was NOT told this battery was smaller than the regular size battery for her vehicle. How was my mother supposed to know the size makes a difference. She depended on the trustworthy associates we rely on as a returning customer. The "associate" who installed the battery, installed it incorrectly. When I asked why would services be offered to assist if they font know to do it to begin with and I was told by the Mabafer Lorena that employees are not certified but do it as a courtesy. I mean, REALLY???? YOU ARE GOING TO SELL A BATTERY THAT HAS THE POTENTIAL TO CATCH FIRE A MONTH LATER and say it's the customers fault for going with the less expensive battery and her not asking if it can catch fire. The loyalty and confidence we had as consumers with this Auto Zone has depleted. Someone could have burned to death and these employees could give a rats @ss. read more

AutoZone - One month after purchase, this is what my mother's car battery looked like. Installed incorrectly and the wrong size. - Auto Parts & Supplies Near Me - Upland, California

I purchased a Bosch window wiper blade for my Honda. I looked at utube videos, read the manufacturer's directions several times. Could not get it on properly. After 3 days of trying, I returned to the store. Alex came to my rescue. It took a few tries, but he got that stubborn wiper installed. Great service. Thank you. read more