Firestone is my go to place for alignment and as expected have always meet my standard Great customer service! I commend Chris for he is always helpful whenever I come here, he explained to me in details thejr recommendation and my options. I had an oil and brake service and he fix my horn and i must say i truly appreciate the quality of service they provide read more

I had my alignment done in my car today. My car has non standard equipment to align with. It's a difficult job. Victor took care of it and was very diligent. He explained issues with me an was patient. It hard to find good people to work on a car. I'm a car person. I'm very particular. Victor was excellent. read more

I took my car in for a tire slow leak. I arrived at 7am after confirming on Firestone's website hrs of operation was listed 7am-6pm. Also, the open sign was lit & the door was open. Jovan, greeted me and stated they weren't open for business until 8am. Jovan/service manager was rude & unfriendly! Although I previously purchased a 4set of tires, and was the reason I took my vehicle there to receive warranty benefits. The customer service was so substandard/bad I'm reluctant to ever take my car to Firestone Upland again! Please do better! read more

3 hours for a break job is ridiculous I will never ever go to this place ever again! Got here 15 mins late but why the heck does it take 3 hours to get my two front breaks done not all of them just the fromt ones DO NOT COME HERE ITS A WASTE OF TIME spend your money where they actually atleast act like they care horrible! read more

Thank you, Jaime and Chris for servicing my car yesterday at the Upland location I appreciate the thorough service you provide to keep my 2007 Ford Edge running for many more years. . read more

I am writing formally express my profound disappointment regarding this shop that Firestone located Upland, Ca regarding recent service experience at this facility which which has resulted in significant issues with my vehicle, this account details a series of escalating problems that occurred from Saturday 4/4/2026 through today 4/7/2026, regarding a new AC, Furthermore a few days before they did replace a new Arm Control for Nissan Rouge, as I had been advised from them when I was there to do Oil change, Upon finally receiving my vehicle and going back home I was alarmed to discover that several components were either missing or had been damage during their service. read more

Always great service here at Upland. Chris (store manager) and Gio (service mgr.) provide top notch service and I trust them with all our family cars. Thank you guys....great job!! read more

Went in again for an alignment because I'll always try a shop twice. Mr. Isaac (or Issac) deserves all of the promotions in the world. Told him vaguely about my previously grievances and he couldn't have been more kind, understanding, honest, and helpful. Only going there for him from now on read more

Reuben and his supervisor Isaac provided a fantastic service for my B8 Audi. They offer good suggestions and were able to repair after my decision to opt out of the more temporary option found at most stores. read more

Firestone Complete Auto Care - View from Firestone loft area - Tires Near Me - Upland, California

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Chris and his team are absolutely amazing! Every time I go in there they are straight up with me about the car and work with me as a person. Thank you guys! read more

Got a flat on my work truck at 7 am. They were open + pulled the truck right in. They repaired the tire without pressuring me to buy a new one. Was in+ out I. 25 mins. Thank you geo+ jaime read more

I've had two experiences at this Firestone, both times were great and quick service! All of my future car needs will be handled here :)))

Quality and service are great! With prices soaring nowadays, especially with mechanics, I am satisfied with their prices and service on what they offer. Mechanics are friendly and knowledgeable with helpful information. read more

I received excellent customer service from Chris and Ruben. They are friendly, professional and efficient. Got my truck's new tires installed along with the alignment in just a few short hours. I ordered via tirerack com and had them delivered directly to the store. Very easy and convenient. The lifetime alignment is a must for anyone putting real miles on these California roada. Pot holes, etc will mess with your suspension. I'll be making this my Firestone from now on. read more

The staff is friendly and very helpful. I did not have an appointment and they still got me in and out within the hour. I was in for an Uber vehicle inspection. read more

Here's an update 3 months after my visit / last review! 3 months ago I visited this location on a day off in hopes I would get new brake pads due to a noise I heard while coming to a brief stop. When I took my car here I was told by the technician that I would need a complete rotor / brake replacement along with bleeding & replacing fluid. The host explained that they would not re surface my rotors due to it having "too much damage". As I stated in my previous post I found that hilarious being that I just flushed my system & have worked on my own vehicles for years prior to know that the mechanic was completely bullshitting me. I fell into a guilt conscious considering the possibility that these technicians may know more than I so, I took initiative last Monday & decided to go to Sunland Auto Shop located off Foothill in Upland as well to get another opinion regarding my brakes & their condition. Dominic of Sunland let me know that I had NOTHING wrong with my current rotors, & the pads still even had 7mm left of padding on them!! He also said new brake pads are at 13mm & the time to worry about them being replaced should be at 3mm in width and that Firestone lied! So here I am leaving another review to reconfirm that the technicians at this location are full of it & are too lazy to be attentive to their tasks as needed! To top it off, I ended up buying 4 new tires at Sunland, keeping my brakes & rotors and am now on my way to Arizona for the holidays! The car doesn't make a noise when braking as Dominic explained they may make noise due to cold weather. Sunland Auto Shop has provided WAY BETTER service! They also put full seat covers in my interior to make sure they weren't messing up my crème seats. FIRESTONE OF UPLAND NEEDS TO BE MANAGED PROPERLY & HIRE PEOPLE WHO GIVE A FUCK ABOUT OTHERS & CONSIDER THE FACT THAT PEOPLE LIKE MYSELF ARE AWARE OF THEIR VEHICLES AND CONDITIONS OF THEIR CARS! You can't bullshit everyone, and I hope this review makes a difference because Firestone should be a name brand with quality service and it's shit as of this moment. Esp if you have a AMG parked there! RESPECT OTHER PEOPLES MERCEDES !!! read more

Firestone Complete Auto Care - Dirt from elbow resting on my center console - Tires Near Me - Upland, California

First off, I wouldn't go here any other time it just so happened that I got a flat right in front of this shop. So I go in I am having my tire inspected to see if it would be repairable or not. I forgot the guys name, but he told me it was not repairable. It was almost bald by the way, it wasn't and was trying to sell me on a new tire for over $200 and even offered his employee discount. I'm not dumb and I know about tires regardless if I'm a woman. I turned down the offer and go up the street to one of the, family owned smaller tire stops, and the guy chuckled when I told him what was just said, and he gladly patched it up for me for $10 and received a $20 tip It's actually kind of sad how money hungry some people in this world can be just do your job genuinely treat people with respect and good things will come to you on their own. You don't have to step on people to reach your goal. It doesn't cost you anything to be a good person. read more

Always get great service here at my neighborhood Firestone. Isaac helped me today and was very caring, patient, helpful, and respectful to not only me but every civilian he assisted in my short time there. Obviously in a customer service position you have to upsell, which he did but wasn't pushy about the services and as a young female I appreciated that. Got a coupon for my oil change and helped me pick out new tires that were needed for my car. read more

Fast and helpful service! Since my Ford Quick Lube store is closed due to COVID-19 I found this company close by to do an oil change and alignment on my tires. The use of mask is required. They do let you wait inside the store which is nice. It took about 2 hours for them to do an oil change and a alignment on my Expedition. I was able to find a coupon for oil change on their website which save me about 12.00. Overall great job Date of visit: 07/2020 read more

Firestone Complete Auto Care - Tires Near Me - Upland, California

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Came in for a realignment and tire repair. Chris and the team here got what I wanted done and gave me a fair price they didn't try to upsell just did what I asked. They were busy and still got me out at a reasonable time . Also Chris handled all customers with respect and gave honest answers. If there was something they could not do he was honest and said they cannot do it. Will be back again to get other services done. read more

I took my Nissan to Eastvale Firestone on a recommendation and they were amazing so I've been going there ever since. I live in Rancho and I needed to go closer because my brakes were starting to give. I came to this Firestone with an appointment and I was helped right away by Julian. He walked me through everything and helped get the job done right away. Truly thankful for the experience here. Thanks Julian!! read more

Been here once before and both times had a decent experience. Employees were both knowledgeable, professional and pleasant to deal with. I had been calling around for a price for a brake fluid exchange. They gave me a somewhat reasonable price of about $90. Told them I would pass as I had a lower price from another place. I told him he was $11 higher and would be happy to "match". Tired of shopping around so I agreed. I brought it in the next day and told the person who checked me in what I needed done and the price. No hassle at all, did not check my story and wrote it up. She told me about 1 1/2 hours, which I thought was a little long, but no big deal. My very minor complaint is no complimentary coffee, so I had to leave to buy some. It's probably the only car repair shop I have ever been in without coffee. Anyway,they finished in a little less than an hour, did not try to upsell and charged me exactly what they said they would. I noticed a banner on the wall that said 10% off for veterans, so I did ask if I would get that, but she graciousl said, it's either vet discount or the price match. Anyway, besides the lack of coffee, a very comfortable experience. read more

They are very friendly and back their work- had work done breaks fluids and breaks they back their work- had some squeaking and they re-inspected and fixed noise at no extra charge. read more

Please, don't go here. I received a break Jobe here one year ago. They charged me 1300 dollars. I didn't have the funds so I opened a credit card. I have paid $100 a month and I'm still at $800 dollars. I had them check my A/C because it wasn't working. They said my compressedrer was broken...they wanted 2,300. Turns out the fuse was blown. Obviously, they are Incentivized by sales! Im literally paying for someone's daughter to go to college. This is why people take their car to mom and pops shops! Firestone! You guys are garbage and take advantage of the middle class because of incentiving your employees with sales! Making people unhonest. Great business model! read more

READ ME! EXPOSE DISHONEST BUSINESS PRACTICES: Greatest dissappointment. I am simply speechless. But I feel like i have a duty to expose dishonest business practices. They basically didnt care that they were screwing me over so they can sell another tire. Had a slow leek, called fire stone, asked if theyre busy and they can take care of me right away. They said, "sure, comeon by" Went in, they told me i have to wait till 6pm. I came in at 3. They said they didnt know workers were leaving early together. Fair enough, i dont have proof if they lied or not just to get me in. Gave them benefit of the doubt. Then I made an appointment for the next day, first thing in the morning at 7am. They said it will be taken care of right away (even though i had a feeling they were lying) Dropped off my car at 7am, double checked with them if they will work on it right away, they said "yes". Called back at 10:30am to check, they said "yes its being worked on" Got a call back at 12:30pm (only 5 and a half hours to check slow leak for one tire). They informed me that it was unfixable, and said i need to buy a tire. I immediately stopped him and said, "i have good year f1 a3 on all 4 wheels, your best recommendation is for me to buy a completely different tire to run with my other 3 good year?" He didnt really know how to respond and basically said "yes" Fortunately I know enough about tires and used common sense to plan out my next move. I drove my car to my own tire shop ive used for 10 years. They just laughed when u explained to them what happened, fixed my leak in 10 minutes. It was only $10, but I gave $30. Ive attached the picture or my damaged tire as proof. So think about what just happened, they completely didnt care about how badly they were screwing me over by lying to me that my tire was unfixable just so they can try to convince me to change all 4 set of my tires because they knew I didnt have a spare. Oh and they only took 5 and a half hours when my car was the first to be dropped off at 7am. Then again when you have no financial motivation because it doesnt look like i need to pay much, its no surprise they pushed my job to the side and finished all the paying jobs first. Maybe im too harsh, maybe none of this was intentional. But the alternative theory is that everyone working there was simply "incompetent". But it doesnt excuse what happened. Which is worst? Contempt? Or ignorance? You can be the judge of that read more

Firestone Complete Auto Care - Tire - Tires Near Me - Upland, California

They rejected the appointment I made online. What's the point of making an appointment if they don't honor it.

WARNING: DO NOT COME HERE! I brought in my 2015 Subaru Crosstrek because it felt like the car battery was going out. I spoke to Chris and I was seen right away. The mechanic gave me a paper slip stating that the battery state of charge (SOC) was at 37%. I told him shouldn't it be at 100%? He said to think about changing it. As I was about to leave, he gave me another paper slip stating the battery state of charge (SOC) at 100%. I was very confused. I came home and inputed both VIN numbers on a website: none of the paper slips that were given to me were the VIN number to my car! Horrible, horrible! They didn't even check that the VIN number matched my car. Unethical and dishonest, I will not be coming back here. read more

I just want to give a big Thank You to the guys at this location. They stepped up and fixed 2 issues that the Montclair Store couldn't/wouldn't fix. First I had 3 alignments at the Montclair store and still it wasn't right. I took it HERE and they got it pretty good on their 1st try. Then I had to take my vehicle back to this store because Montclair messed up my back door latch and I couldn't open it and they refused to give me 15mins to fix what they messed up. Upland, got it done so quick and was very easy to work with. Thank You Upland Store. read more

I came here for a simple oil change, on a Monday (late) afternoon. There were a couple of customers in front of me, but it took me a whole hour and a half from start to finish. Staff was friendly and professional, but vague and no sense of urgency. The front waiting room was dirty as if vacuuming would be too much to ask. Overall, their prices were somewhat okay for a simple oil change, but if you have a couple of hours to kill with nothing to do for an oil change, check them out read more

Shout out to Jaime and Jesus! Very helpful and quick to find the problem. Highly recommend coming here

My husband blew one of his tires about couple days ago. So I had to find a place to fix it ASAP. I checked Walmart and Costco, usually that's where I would go to fix it. Then my dad reminded me that the manager here was from Redlands (where my parents from). Then I decided to called this place. Sure enough it was Chris the manager. He recognized when I told him about my dad and how he actually helped my dad so much with his car and last time my dad got me new tires also with his helped. Long story short. Due to our schedule being first responders workers, I had to drop my husband car the night before. Next morning Chris called right away, gave estimation and even told me that my husband's 5 years old tires weren't even the right size all this times! My husband car was done by noon and I paid so much cheaper than Walmart and Costco plus they did aligned the tires. Thank you Chris and the crew. For amazing job and wonderful customer service! read more

I came in for a $10 tire rotation and they break a lugnut and its gonna cost me $151 just to get the car back on the road. They break it...and it cost me for their mistake. Will never go back and I will drag their name through the mudd!!! Righty tighty, lefty loosy... fyi. Update: they replaced the part at their expense. read more

I have been using Firestone for general maintenance for many years, starting with the Hesperia, CA shop and then moved closer to this one awhile back. Today I was about 7 miles away when my voltage light came on, so I headed straight over to Firestone. As I came to the intersection nearest their shop, my FJ Cruiser stalled, so I pushed it to the shop about 50 yrds of street and driveway. They were busy, but were able to push it into a spot and look at it within 30 min. I found out my alternator was failing and damaged my failrly old battery, requiring a replacement of both. I'm grateful that I already had a Firestone Credit card for this very emergency. So, on a busy day, they are currently replacing my battery, alternator and serpentine belt which they saw had cracking, and they said they'd take the extra time to do a synthetic oil change as well, since I'm driving it to Idaho next week! Thank you for great customer service and competant mechanics that get the job done the first time! read more

My AC went out in my 2012 Honda CRV. Called to see if they had an appointment. Chris basically said he was booked Friday & Saturday, but could fit me in. Took car down at 7:30 am, and got my car back at noon. Luckily, it wasn't a major fix, no leaks, and just topped it off with coolant! It was $162.86. Not expecting the price, but appreciate the job was completed quickly!! Thanks Chris! read more

I called this location and these suckers had me on hold for 25 minutes. They pretend they're helping other customers. Bad customer service. Lazy labor. read more

What a great shop! Chris and team are amazing! Upon entering the facility, could see this Firestone location is busy. Really busy! And there's Chris, manning the phones and ensuring everyone gets served in a timely manner. Attentive and professional. When I left the shop, my issue was resolved. And where I'd expected to spend much more as I brought the vehicle in with expectations of a costly repair, the techs here were able to diagnose the real problem - which ended up to be much less of a financial hit. These gents put in an honest day's work, and their customers benefit. It's great to be able to write a review like this. Almost as great as finding an honest repair facility with knowledgeable/professional staff. A sincere Thank you! read more

On April 24th of 2020 I got an alignment done as soon as I installed my new tires elsewhere, I was guaranteed a 12 month warranty with the SAI alignment that I needed but just after 5 months I started seeing my tire tread in the front tires uneven baldness due to the misalignment after only 5,000 miles! I'm disappointed in the fact that I was guaranteed a 12 month warranty but lied to as well as apparently checking my suspension and wheel saying it's good specifications were incorrect as well. I spoke to the advisor Ashley and said that they aren't held responsible for the tires that had been Misaligned from the first place I would not recommend aligning your tires here. read more

I had to come here a week or so ago for new tires. A gentleman named Chris (I believe) helped me out. He was very knowledgeable and friendly. I left with 4 new tires and ended up getting a nail on my way home. I called and came right back and they fixed it for me right away. Great customer service I would 100% recommend read more

This location does not do well with appointments and they schedule multiple clients at the same appointment time. Even if you have the same appointment time as the other 5 appointments and arrive before them, you can still end up as the last one serviced of the group. I highly recommend you prepare to leave your vehicle for more than 3 hours to avoid any frustrations. read more

I don't know if it's due to the crisis but customer service was horrible there was one gentleman that helped us keep in mind we pulled up with a flat tire and it took about ten minutes till someone Approached us then we clearly said that we didn't have a lock for the tires Because we had just purchased a car and they didn't have the proper tools to even break the lock we stood there for about 30 minutes and no one helped us all we got was a little bit of air in our tire and questioned again why we didn't have the lock so we left and the tire place down the street from this place actually helped us within 15 minutes we were out of their tire shop !! With a brand new tire and locks broken!! read more