I'm a local resident and I've shopped there periodically. My battery died, while about 40 miles…read morefrom home. I called around in the area and no one had a battery for my car, a 2019 Honda CRV. I called Advance and they had what I needed so I headed home. Service was great. They not only had what I needed but they replaced the battery for me and a cold and windy night. I also bought new wiper blades which I needed and they installed them as well. Great service at no extra charge.

Ok I've been here two weekends in a row and I'm not very happy at all. To start they only ever seem…read moreto have two people there I have dealt with Heather and Mercedes. Mercedes can't seem to do anything by herself always asking the manager Heather for help with her problem when Heather is already dealing with a customer interrupting her. Mercedes will be randomly walking around and trying to chit chat with Heather when there is a line of people and not being very helpful. Now today my partner and I walked to Advance auto over a mile from out house our thermostat gasket for our mini van had blown out so we couldn't drive our van. We checked online to make sure they had one before we started walking we get there since they haven't done a store wide inventory in "quite a while" according to Heather they didn't actually have it or at least couldn't find it. She contacts Janesville Advanced Auto Parts to see if they could bring one over for us cause again we had no car. We are told at 11 am that the gasket should be here no later then 11:30. So we walk up to burger king for a early lunch and to wait. We come back at 11:30 and the gasket hasn't even left Janesville yet. My partner and I are beyond mad at this point when we had started our quest at 10 am it was 75 degrees by 11:30 it was 88 with a heat Index of 90. We still have to walk back install the gasket with the gasket seal and leave the car sit for 24 hours. Two hours later were no closer to getting this gasket. We walked over to O'Reilly auto parts and guess what. They had the gasket we spent 5 minutes at O'Reilly's and was on out way home. From now on O'Reilly's is getting my business.

Tim spent time on the phone with me when I explained the situation with my sister's car. We made an…read moreappointment to have someone come to her house in two days when I would be in town. When I arrived, I called and Tim sent someone out right away with a new battery and he had us fixed up within 15 minutes. They were both very helpful and very kind. I would definitely recommend.

Great business, Unfortunately I had to replace two batteries and a headlight in three of my…read morevehicles recently. Staff was very helpful/friendly. Business you can trust.

Austin Rankin at Wilde East Towne Honda was very professional and personable. It was a very…read morepleasant experience. The team there is wonderful. I love that they show a video of the service (multi-point inspection, oil change, and tire rotation is what I received). He mentioned to me that just the day before they aquired a water machine (you can choose up to 3 flavors, sparkling/plain, options to add vitamins or caffeine). Fun...enjoy cool water while you relax and watch TV. I'm definitely going back & I told my boyfriend & co-workers! Thank you, Austin & Wilde East Town Honda Team!!! :D -Keri Riley (Waunakee)

I noticed there was a recall on my vehicle and called to schedule an appointment for them to fix…read morethe recall. After confirming all the details of my vehicle and the exact recall number I made an appointment for 8am to have them replace the recall. On the day of the replacement I brought my vehicle in to have them fix the recall. 21 minutes later they came into the waiting room to tell me they don't have the parts to fix the recall. They didn't care about or respect my time at all. No apologies towards me at all. Don't go here if you have a choice to go somewhere else. I would rate this place 0 stars if there was an option.

I have been going to Griffin Ford since 2015, when I started my first vehicle lease. I would…read morerecommend this dealership to others, as the prices are reasonable, and the customer service is excellent. Pete has been helping me from the day I walked in the door through my most recent visit to purchase my lease. This time around, I also received great customer service from Kay in the Accounting Department, who was helpful and did a nice job of explaining things to me. I will continue to come to Griffin for service on my vehicle, and the employees in the service department are friendly and helpful as well.

Don't keep appointments, they just care about a quick sale. Really to bad I have to leave bad…read morereviews like this but hopefully it saves a good customer time and disappointments.

I bought a trailblazer in 2022 and 2 years later I totaled it. It took me 4 months to get my…read morewarranty refund and a lot of phone calls.they seem pretty shady and I wouldn't recommend buying anything from here. Rick Clayton

Worst customer service I have ever experienced, do not buy or service a car from/with Napleton…read more Just the highlights: $661 for a "diagnostic charge," phone system does not properly route voice mails and they blame missed messages on the customer, sales slow to respond. Bottom line, they clearly are not focused on the "small" customer in either their service or sales department. Was a long time customer, prior to Napleton ownership, will never go back.

ABSOLUTELY EXCELLENT! ***** 5 more stars for this dealership!! I was making a cross country move,…read moreat about 1100 miles into this 500 mile trip my transmission began to fail around 75 miles from Madison,WI, I called Zimbrick Nissan on High Crossing Blvd. I arrived at the extremely busy service department around noon and was kindly greeted by Quinton, he was very friendly and professional, and managed to get my Juke looked at quickly. My transmission needed to be replaced, they arranged for a ride to pick up a rental car. When the work was completed I flew back Madison on a Thursday, they provided a Lyft pick up at the airport. 25 miles from the dealership my car began to act up again, returned to Zimbrick and they immediately began extensive testing on the vehicle. I was in Madison at the dealership Thursday afternoon, and most of the day Friday. During this time I was provided with a Nissan Kick to drive, and Quinton, Cody and Dave the Service Manager went above and beyond to ensure I had everything I needed. They also covered the cost of my hotel! I was so impressed with the integrity, treatment and kindness that was shown to me, as well as observing the courtesy shown to the other customers by Neal, Cody and Quinton, I decided to trade my Juke in and purchased a 2026 Rogue. Dave introduced me to their salesmanBrook Green, who helped me decide on the best Rogue package and financing for me. Trevor handled the financing, all where extremely helpful, and did everything possible to get me the lowest pricing they could. I was able to drive home Saturday morning in a beautiful Nissan Rogue, thankful for the folks at Zimbrick and their efforts to make an unfortunate situation a lot easier to bear. Dave even called to make sure I arrived home safely!!!! Highly recommend Zimbrick Nissan!!!

We were out of town and had to make an appointment as I hit my mileage for our first oil change. I…read morehad completely forgotten about purchasing an oil change package and they found it for me, used the better oil - synthetic and washed the car for us! Everyone was very friendly and our car was in and out before we could decide on lunch. We didn't buy our vehicle from this location, but they treated us very well.

Never before have I had a Mouse Problem in my car…read more In less than a year I have killed 16 mice in my new Hyundai Palisade. If I would have put the traps out continuously I would have gotten much more, I am sure. I have been to the dealer and they told me there is nothing they can do. A lot of help there. I went to two mechanics and came to find out the wiring in the car has soy base oil in it. No wonder they wanted to sell me an extended warranty for thousands of dollars. Mice are not nice and the dealer ???

horrible repair practices bait and switch tactics…read more take advantage of elderly will charge for work not done

I will never go back to this place for any type of service. They replaced a part that didn't need…read moreto be replaced and left me with the same problem, took my car back for them to tell me the correct needed repair...$1,150.00 total for a $600.00 job. Zero professionalism, what you call him out.

We had our trailer blow out on the highway while traveling, and this establishment let us park our…read moretrailer in their lot until it was fixed. We are grateful. Very thankful for honest people who helped out of towners & pointed us in the right direction.