Dylan sold me my car and it was my very first time purchasing a car with my own money. He was the…read moreBEST. He listens to everything you need and just ANY sort of story in between. He makes you feel comfortable and makes you feel like you're making the right purchase. I got a Hyundai Santa Fe and couldn't be happier with my purchase :)) hugeeee thanks to Dylan and Hayes Auto Watertown for continuing to help my family purchase reliable cars for years(my first car was also from him a few years ago). on top of that, I got brownies!

Excellent experience. Friendly and efficient. Easy transaction. Highly recommend. Staff were…read moreattentive and knowledgeable . Through during paperwork explanation. Overall great job!!

Stay away from this dealership Unreliable and unprofessional…read more. Waste of time . Came all the way to test drive a car , made an appt . Over weekend made an anppt . and even called Monday morning to verify . They took someone else in my place and they said someone else was interested in the vehicle , supposedly , In just a matter of 15 mins , could this be a bait and switch ? Won't recommend this dealership to anyone! Buying a car but definitely not from them !

I bought a 1984 monte carlo ss brand new 40 years ago from Holz Chevrolet. I am still the original…read moreowner. My car has 51,200 miles on it. The car is all original. I stopped in the service department to have general maintenance done (brakes, shocks, alignment done). The service advisor told me my SS is to old for them to work on. Great to know Holz Chevrolet does not back there product!!!!!!!!

Bought a used Pacifica from them. Very happy with the way the purchase went. Had a issue minor…read moreissue with car when we got home and called our salesman Austin and they scheduled a service appointment right away. The repair was fully covered. They stood behind their product in a timely and professional way. I'm definitely going back to them for any other car/truck needs in the future. Both sales and service were attentive to my needs. Awsome job Kayser!

I've bought most of my vehicles from here and it used to be a reputable place but with this last…read moreone it has been very disheartening. Lots of issues when on while purchasing the jeep that should not have happed. They cashed a check that was supposed to be held. A few weeks after buying my check engine light came on and couldn't get an answer to get it in then it went away. Now 2 months after purchase the check engine light in on again but for a more serious issue. Cylinder misfire. I was texted by a guy saying he was the new go to guy and come to hime for any issues so I sent him a text... his response... call the service department. Thats not the help you offered. I also prefer email so I have everything on record and after sending a message through their website they tried calling me. I put in the message via website that I preferred email. They obviously dont care about the customers and cant get with modern times and technology...

My wife and I were shopping for a car to become the new everyday car. We had narrowed our search to…read morea Chevy Malibu, Honda Civic, Jeep Renegade, and Toyota Camry. After working with some dealerships in the Milwaukee-area, we were not finding the service and/or offers that we were hoping for. I went out to Kayser Automotive because they had a Jeep Renegade with all the options we were looking for. I connected with Glen in the sales department. Glen was fantastic from the get-go. Glen coordinated and confirmed my test drive in the Renegade. Upon arriving for my test drive, Glen had the Renegade ready to go and presented the opportunity to either test with him or without him. I test drove without him because I wanted to get a feel for the car and not be pressured into anything. Glen told me to take my time and he would be there for any questions when I got back. I went on a 20-minute test drive and enjoyed the vehicle. Glen was able to answer all of my questions, presented options for purchasing, offered a fair deal on our trade-in, and let me know that I could contact him whenever. My wife and I looked around for a couple more days, but we kept coming back to the service and deals Kayser had to offer. We told Glen that we wanted the Renegade, and he proceeded to hold it for us. We came in to purchase the vehicle a couple of days later, but we hit an issue with our bank-approved loan. Steve, in the sales department, worked with us to correct the issue and get us on our way. While the finance paperwork was going through, Glen went over all the features of the Renegade. Glen also assisted us in setting up our vehicle before we drove off the lot. This was a great car buying experiencing and look forward to working with Kayser again in the future.

I purchased a used vehicle from Kayser Watertown based on my good experience with Kayser in…read moreMadison. Everyone was nice and the process was easy and relatively painless. If that was the end of this story, I could have given the folks at Kayser Watertown a 5 star review. Unfortunately, I ended up having to put $1,500 of repairs into the vehicle in the first 4 months; $700 of that in the first week of ownership. This was a 2008 vehicle with fewer than 50k miles. I expressed my displeasure to the general manager on two occasions was told that 1) their service department did their due diligence, 2) my mechanic was being over cautious or possibly doing unnecessary repairs, 3) these were routine maintenance items (brakes, shocks, battery, sway bars, ABS sensor...), 4) I should adjust my attitude concerning my purchase and somehow be happy that all of these routine items are now out of the way for a while... So, take what you will from this cautionary tale but buyer beware...

After moving to Wisconsin last year, I was in need of a mechanic. My friend recommended Andy's, and…read moreI've used their services for all of my automotive needs from that point on. Thus far, I've been there 8 times this past year and I have to say they do an amazing job at a very reasonable rate. The employees are super friendly, and Andy is always willing to work out a decent deal for small services (I had my heating core flushed for almost nothing) They are very knowledgeable on what you need done to your vehicle, and never try upseling you additional services that aren't necessary. They also offer towing services that are available quickly and at good prices as well. Highly recommend them!!

I have never had anything but trouble with Andy's. They have continually misdiagnosed problems or…read moredone work that I did not ask them to do. There have been sometimes that they screwed up work I did ask them to do. And there have been several times that they have charged me double what they quoted me. If you are looking for a good mechanic in Watertown, go to Mel's Garage. They are amazing. But steer clear of Andy's.

*WARNING* Stay away from this place! I'm new to the area,…read moreand when a brake line broke, I walked down to see if they had time to fix it, he assured me they they could have it done on Thursday(this was Monday)said the tow would be $75. Thursday came with no word, so I called. They gave me a quote of $695. Seemed pretty high, and I let him know. He said that's the worst case scenario, it would probably be less. He gave me no time frame as to when it would be done. Tried to call Friday, only to find their closed Friday, Saturday, Sunday. Stopped in early Monday morning, he gave me some lame excuse, and said tomorrow. Long story short, when I went to pick it up, he wasn't man enough to talk to me, and it was more than his worst case scenario. $705. I'm 64 and not my first rodeo, but this place is the worst! Hope this review can stop even 1 person from the BS their spewing.

I called for a Quote on an Alignment. They said $90. My Wife got there and they said they made a…read moremistake its $99. Ok annoying but whatever honest mistake. I then get the Bill and it had a charge for Parts. I called and asked what parts and they said oh no parts we had to use break free fluids. I have owned a lot of cars and have had more then one or two Alignments in my time never have been charged for a few squirts of Fluids. On top of that I had just installed new Struts (Reason I needed Alignment) so not like they needed something to break them free that soon after.

Family oriented, will sit down help you understand what's wrong. Also help u see what needs to be…read morehandled. They are their to help not make a paycheck. Truly an amazing shop.

From the owner: Service All Makes and Models…read more Services: Auto Repair, Brake Repair, Electrical Diagnostics, Engine Swaps, Family and Pet Friendly, Mufflers, Oil Changes, Performance Build, Suspension Repair, Tires, Towing, Transmission Repair. Locations Facts: 30 Mile Radius