I went in looking for front wiper blades. The arrogant young man behind the counter said Oh, you…read moreneed sizes x and y before he even checked. He then checked and found out that he was wrong. He and another associate behind the counter said.....oh, you can find the blades in that section. Okay....well, I am a 78 year old woman and, yes, I most definitely could have picked out my own blades, BUT a little help with something like....oh, here is the best deal for your money, etc. I was the only person in the store!!! I walked over to the blade selection and thought, why am I giving these people my money. I walked into another auto parts store by Walgreens and, even though there were two service people in there, no one even said, Can I help you! Bye Bye. I'll go to Hendersonville and buy my car supplies there!

Couldn't have been happier and I didn't pay a penny!…read more My car had a hard time starting up in Asheville, so I stopped here on my way through to have my battery checked out. Turned the car off and they checked the battery charge. It was slightly low, but they weren't completely convinced it was dead due to the corrosion all around one of the battery connections. The gentleman cleaned about half the easy-to-reach corrosion off and then tested my alternator. Him and his boss let me know of course they could sell me a battery, but they weren't 100% convinced that it needed a new one. The told me how I could clean off the corrosion easily (with Coke). I went home and did it, and the car has started right up a couple times now!!! I'll be back here when I need something, but for now am grateful that they let me know how to fix the problem and not just say "yep, here's a new battery."

They recommended I take my car to a dealer because the car should still be under warranty. They…read morewere right!

All I can say is you had better check your lug nuts before you leave!! Pic I screenshotted…read moreexplains what happened to me

Excellent Service and Great People! We've been bringing our…read morevehicles to Hillman Family Automotive for a while now, and they consistently exceed our expectations. With multiple cars of different makes, models, and mileages in our family, we've tested their expertise across the board - and they've handled everything expertly. The service technicians are both friendly and knowledgeable, taking the time to explain what your vehicle needs. The staff genuinely works with you on your specific needs and requests rather than pushing unnecessary services. Their service is fast without sacrificing quality, which we really appreciate when we're juggling busy schedules. As a first responder family, we're grateful for their support of both families and first responders in the community. They even went the extra mile by inspecting a used vehicle we were considering purchasing, giving us valuable peace of mind. Highly recommend Hillman Family Automotive for reliable, honest service in Sylva!

Got a oil change here after bad experience with another place I had gone to before. They not only…read moredo their work quick but all are very friendly. Was cheaper than I was quoted at other places but still a fair price. 100% recommend this place going forward.

Honest dealer with no upselling. I went in for an oil change and was very pleased. They even…read morewashed my car. I had a coupon for $69 for an oil change and tire rotation. What a deal!

Pay more, wait longer. Bought the new car here with Marc who was nice. Took half a day to get…read moreout of the store after we signed + payed and we finally left with an empty gas tank and mats not installed. They apologized and were nice. Asked several times for a review and I gave them a good one. Next interaction took 3 weeks, at least 3 trips to the dealer and a loaner car to replace the tire sensor on a brand new car after i ran over a nail. At first they wanted to send me home, said nothing was wrong. Three weeks later - tire fixed. Ok. Back today 6 months later after I ran over a screw. They said they could help me out, I guess I should've known that meant $400 for a new tire. I'm off to DiscountTire for the same tire for considerably less. Fool me once..... shame on me. I'm writing this review as a reminder to myself to never waste time or money here again. It costs twice as much and takes 3x as long. I almost gave 1 star but I like Marc.

Helped us with a check engine light and gave us great advice without charging us a dime. Super kind…read morepeople.

Doyle got our Nissan Sentra in quickly, diagnosed the problems and did the repair for us…read more Excellent customer service. Will now be our repair shop for all auto repairs. Highly recommend.

Great family owned business! They did super work and were VERY FAST!! 100% recommend this place for…read moremotorcycle work / repairs.

No to this place , haf my Bike several times and every…read moresingle time without fail i have to bring it back. Aftet Three times thats it i quit you!! Your lady in front is bery nice and helpful. But mechanics SUCK ASS !!! I wouodnt bring a cardboard shitbox to these guys . Hes rude impolite and of course an EGO the size of a stadium. He cant be wrong and wont help you. Someone like that doesn't deserve any business. There alwys boats and bs in the way of parking hete alos. Good luck if you go hear . Stay away buyer beware. FYI this place is on first street franklin! Up the road behind poindexter tire. Dont go there

This is a fantastic auto shop ~ I've owned five Mercedes in my lifetime and kept every one for over…read morea decade. I've used multiple service centers across the SE and Appalachian Automotive is my favorite! Ryan and his team are skilled, fair and reliable. They communicate beautifully and always provide excellent service! I've used them to care for my aging Benz since 2017. I will not go anywhere else. A gem!

There are dozens of mechanics near my home, but I drive 30 miles to have Appalachian Automotive…read morerepair our cars. The work is excellent, the prices are fair and the people are honest.

A random certified RV Tech came to my RV and quoted me $500 to repair my slides that stopped…read moreworking. I called Fallin's and asked for a mobile RV tech to come give a second opinion. They sent a tech named Kevin. Thank Goodness I called them because he fixed the problem in 10 minutes for more than half the savings of the quote from the prior tech! HIGHLY RECOMMEND the mobile tech Kevin here! Ask for him!!

My camper slides were worked on at Fallin's RV. While they were being worked on, the slides were…read moreleft partially open and uncovered. A large rain event occurred resulting in a lot of water being let in my camper. As a result, I am seeing significant damage to the cabinetry, fixtures, wall coverings, etc. Fallin's RV never told me about the event even up to paying for the repair work. They said they needed to pull the camper out due to the difficulty in maneuvering a camper through their lot. As this took a long time, I went back and saw a technician still working in the camper. I went to the camper door and the technician asked if I had been told about the water event. I said no and saw multiple fans running in my camper and dirt and filth all over the camper floor. It was clear Fallin's RV was trying to hide this from me with the hope I would leave with the camper to discover the water issue later. I talked with the owner (Nick DesJardins) who accepted blame and said he would see what he could do to repair or compensate me for the water damage. I found water damage on May 16th, 2025 at Fallin's RV. Since then, I have tried to contact the owner on his cell phone and business phone. The owner will not return my calls or messages. It is clear that Nick is not going to accept responsibility and be accountable for Fallin's RV's negligence resulting in water damage to my camper. The damage is extensive enough that my insurance company has totaled the camper. Fallin's RV states their labor rate is $105.00. What they do not tell you is that this is a labor rate per technician. So if your repair requires two technicians, they will charge you $210.00 labor rate. See attached invoice from Fallins to show my camper was at their shop from 5/1/2025 to 5/16/2025 and the double technician labor rate charges.