I met Mr. Roland maybe six years ago before I purchased a truck from a dealership near his shop. I…read morewanted to have the truck checked out before I purchased it, and the auto dealer recommended Roland. I thought maybe that was a conflict of interest and wanted to take it to my own mechanic. My mechanic was backed up and couldn't get away, so I reluctantly took the truck to Mr. Roland, and I was beyond satisfied with his expertise, service, and kindness. He drove the truck and turned the steering wheel a few times while driving straight and explained why he did that. He turned down the radio to listen for any noises that may have been out of the ordinary. He did a few quick stop-and-go checks to check the brakes. He did a hands-on examination and told me that I would eventually need to have a tiny hole in the muffler repaired at some point, but it wasn't major and recommended a shop. He told me the tailgate latch was tricky to open, but showed me how to open it without problems. And he also guaranteed me that he could beat any price in town. With that being said, a year later, my GMC Terrain started stalling and shutting off whenever I would come to a complete stop, which was kind of scary. I took it to Firestone, and they placed it on a machine to diagnose it and quoted $700+ to fix the issue. I then remembered Mr. Roland and went to see him. He called one of his technicians out, and while the car was running, he asked the technician what he thought was wrong? The technician put his ear to my car to listen to it and told Mr. Roland the exact same thing that Firestone had said. That was very impressive considering they did not have to put my car on a machine to diagnose it. Mr. Roland, not knowing what Firestone had quoted me, said it would cost me about $300+ to repair it. They were kind of busy that morning, but he managed to squeeze me in. I went next door to Cracker Barrel for breakfast, made some business calls, played a few games on my phone, and did a little shopping to pass time. Within two hours, my car was ready. I've been back a few times to have my vehicles inspected and/ or repaired. In fact, it's been a while, and I need to have my GMC checked out again, so I'll be calling Mr. Roland.

Roland has been my family's main "vehicle whisperer" for many years and I recommend him to any…read morefriends, or just acquaintances, who need a trustworthy, honest place to go for repair.

I went to A-1 North Buncombe Muffler shop to get a rattling/roaring sound addressed in my car. When…read moreI called Chris, he had availability for the next day. When I got there early, he was immediately attentive and kind. His parents were visiting to meet his sweet puppy. Chris lifted my car, showed me what was going on, let me be super nosy & watch/take photos, let me bother his sweet, shy dog. He said it would take 20 minutes and cost $55. It took 15 minutes and was in fact $55. I am so very pleased! Not gonna lie, I was a little nervous before going there because mechanics can be a little on the anti-queer side of things. Chris was deeply kind, chatty, and welcoming and full made me feel comfortable. We had a good chat, great & quick service, great pricing. Completely fixed the issue in my exhaust system. I will only be going here for any muffler or brake issues I encounter going forward.

Went to North Buncombe Muffler and Brakes expecting to have new brakes installed on my Ford Ranger…read more After inspecting the brakes, Chris McCoy told me it wasn't necessary to replace them for another 30,000 miles. No charge. I really appreciate his honesty and the quality of previous work he has done for me.

I was about 50 miles from home when my car's a/c starting blowing hot air. I stopped by Burwell's…read moreand spoke to Kenny. Right away he said he would check it to see if he could help me. Within a few moments he determined it was a bad relay switch and he put in a new one. He did not charge me but of course I compensated him, not only because he did the work, but also because of his outstanding customer service and willingness to help. I would be more than willing to travel the 50 miles next time my car needs repairs. He is honest, has integrity and goes the extra step to help his customers. I highly recommend Kenny and his company.

Always quality work, parts and services! Manager Chris Allen is reliable, honest and as efficient…read moreas can be...

Had a few problems with my F250 and took it to them. I made an appointment and brought it in. I…read moregave them a list of the problems. Later that day I got a phone call telling me exactly what was wrong and what it would take to fix. They went ahead and completed the work told me when it would be ready I went picked up the vehicle everything was fine. This is how automotive repair is supposed to be! I am very impressed and will continue to do business with them.

I recently found a vehicle at this dealership via CarGurus and reached out to schedule a time to…read morepurchase it. As a full-time student and worker living two hours away, I carefully coordinated with the dealership to set up an appointment. On the day of the scheduled visit, I checked the listing only to find it had disappeared. After calling the dealership, I discovered the car had been sold--no one informed me, and I would have made a two-hour trip for nothing. If you choose to work with this dealership, ensure you double-check everything to avoid wasted time and frustration.

Had a transmission and clutch replaced. Clutch failed within a few months. Was under warranty and…read moreso it was replaced again. Failed again. Took to another garage and fixed it properly. Also changed window regulator which has failed. Poor workmanship clearly. Fortunately I found a garage that does excellent work locally. Unfortunately I'm still paying off the clutch and tranny these guys put in.

Honest dealer with no upselling. I went in for an oil change and was very pleased. They even…read morewashed my car. I had a coupon for $69 for an oil change and tire rotation. What a deal!

Pay more, wait longer. Bought the new car here with Marc who was nice. Took half a day to get…read moreout of the store after we signed + payed and we finally left with an empty gas tank and mats not installed. They apologized and were nice. Asked several times for a review and I gave them a good one. Next interaction took 3 weeks, at least 3 trips to the dealer and a loaner car to replace the tire sensor on a brand new car after i ran over a nail. At first they wanted to send me home, said nothing was wrong. Three weeks later - tire fixed. Ok. Back today 6 months later after I ran over a screw. They said they could help me out, I guess I should've known that meant $400 for a new tire. I'm off to DiscountTire for the same tire for considerably less. Fool me once..... shame on me. I'm writing this review as a reminder to myself to never waste time or money here again. It costs twice as much and takes 3x as long. I almost gave 1 star but I like Marc.

Helped us with a check engine light and gave us great advice without charging us a dime. Super kind…read morepeople.

Doyle got our Nissan Sentra in quickly, diagnosed the problems and did the repair for us…read more Excellent customer service. Will now be our repair shop for all auto repairs. Highly recommend.

The service is great and they listen to your concerns. Their prices are reasonable. The waiting…read moreroom is comfortable.

The best !!!! Garrett was extremely helpful in all aspects with my repairs…read more The best attitude and very fair prices