Staff was very attentive and they had in stock everything I needed. Store was also very well…read moreorganized.

To start off, my car has been running and functioning like a dream ever since i got it back in '98…read morebut in its older age some issues tend to arise. For example, my battery needed a jump a few days back but its been alright. So tell me why, after i go to this location for a simple oil change, my car runs like garbage. So now after pouring years of dedication into my vehicle, it now runs bad. Day ruined. never coming back!

great customer service from the office staff to the techs who worked on my vehicle. The utmost…read moreprofessional and always accommodative. Went there to have an electric lift wired.

Great crew. Excellent service and sales department! Will return for service and my next vehicle…read morepurchase

I've been coming here for a few years and I have never had any problems with them. It's usually for…read morean oil change and I like the fact that they check my fluids and anything that needs to be taken care of. I feel that it's worth my money when I come in here.

Absolutely!! Very helpful and informative!!! I had the full service Amsoil and he also checked…read moreall the fluids!! Did not get pushy or try to sell stuff that I might not need. Thank you so much!! I'll be back!!!

We got our car an oil change, the tires rotated, a new battery, and a few other things…read more We have always noticed Christian Brothers, but never thought to go there. My husband wanted to try a new place. We are happy we did. The customer service is great. Very welcoming. No "Gen-Z Glare". The inside waiting area is nice and relaxing. I would not have had an issue waiting there while the car was getting maintenance. However, our car was going to take awhile. They offered to drive us home and pick us up. This turned out convenient because we were able to continue our day at home. Highly recommend.

Kristen and Kevin helped me. The lobby is immaculate. There is a coffee machine and snacks…read more Everything looks brand new. The exterior and grounds are clean and tidy. I recently had an alignment performed. I had serious concerns following the service. I have a Toyota 4Runner that just had new tires installed at Costco immediately prior to scheduling alignment service. There were 33,500 miles on the vehicle. The vehicle was in perfect condition. Prior to alignment, there were no signs or symptoms that indicated needing alignment. The reason I scheduled alignment was because Costco recommends alignment every 12.000 to 15,000 miles. I used the Costco program for a referral to Christian Brothers Automotive. Before the alignment, the vehicle had no steering wheel play, drove perfectly straight, and the steering was tight and responsive. After the alignment and before taking payment, Kevin showed me the attached measurements. He explained that a negative 2.9 caster measurement on the left and right indicated major problems that are expensive to repair: steering rack, tie rods, ball joints, and linkage. I asked Kevin how these very serious and expensive problems could suddenly appear on such a new vehicle. He provided no answer. This was a shock. I have had many services on a regular basis and no mechanical problems existed. There were no signs or symptoms indicating that my vehicle needed any repairs. Toyota has used Six Sigma principles for more than 35 years and is recognized for having one of the lowest errors per million of any automobile manufacturer. In my lifetime, I have not had a single costly or serious issue with a Toyota or Lexus. After alignment service, I experienced significant steering wheel play. The steering was alarmingly loose. I could move the wheel left to right a great distance without an immediate response from the vehicle. The vehicle pulled strongly toward the center of the road. A second of inattention or glance away from the road could result in a cataclysmic head on collision resulting and death to multiple drivers. These issues - loose steering and center drift - did not exist prior to service. A drift to the center line is extraordinarily unusual. A negative 2.9 front left and right measurement causes loose steering wheel play and the very unusual drift to the center line of the lane. This measurement could have alerted Christian Brothers that the alignment was not done correctly. Instead, I was led to believe I needed thousands of dollars of repairs. The caster measurement is normally a positive 2 to 6. A negative measurement is very unusual and indicates the alignment was not done correctly or there are the very serious and expensive repairs needed. Google says: 1 Negative caster of this magnitude can cause: 2 Excessive steering wheel play and looseness. 3 Reduced self-centering of the steering wheel. 4 Poor straight-line stability and drifting behavior. I called Christian Brothers immediately after leaving and Kristen gave approval to come back. I am thankful that I went through Costco because I was not sure what would happen. I asked Kristen about a fuse when I arrived. Kristen said it was $175 for diagnostics and explained that some vehicles need a $400 software to repair some issues. For example, a new Jeep had a drivers seat lumbar support stuck in the fully extended position. This could only be repaired with a $400 software update. Members of the fellowship appeared to come in for service, call the owner and chit chat with the owner in the lobby, get service at no cost and immediately leave. After the alignment, I was worried. I did not sleep the night before returning for the alignment measurement adjustment. Christian Brothrs completed a re-inspection of the alignment measurements. The caster angle measurements appear to have a positive range. The steering is once again tight and responsive and there appears to be no unusual center drift at the moment. My vehicle is back to normal and has tight steering responsiveness and no unusual drift. This was a stressful experience and emotionally exhausting. I missed work on 2 days to have the work done and repaired. After the alignment was repaired, the AC was blowing hot, even when turned off. My AC was ice cold before I went to Christian Brothers. Now, it blows lukewarm. I did consult Google about this issue and talks to a neighbor that worked in an auto dealership for 30 years doing maintenance and repairs on vehicles and has had his own business for the last 10 years. I have seen my auto mechanic neighbor consult Google when I have a question about something. I also see my welder neighbor, who has been a welder for 40 years, consult Google on some repairs that are not directly related to welding even though he has decades of experience with electric, plumbing and refurbishing and repairing boats and vehicles. Going to Christian Brothers was a terrifying nightmare.

Service and transparency was great, timeline was as promised and Gary's flexibility saved me…read morehundreds. Got my pads and rotors replaced here and will definitely return for my service needs and refer to anybody who asks.

I have been going to this auto repair with my cousins car for 4.5 yrs now and the honesty of the…read moreowner and the way they really looked the car over before the purchase Then after purchase we have only gone to him for any repairs. the car is still running amazing and has over 150k this is the best place to go for all our car issues. You can trust this auto shop with all your needs they never try to take advantage of you. Thank you for still having integrity

Dewayne was knowledgeable and curious. Most importantly honest. My Mini has not given me any…read moreadditional problems. I drove to Saint Pete with no stalling problems. I'm just grateful & will keep using MINI OF WESLEY CHAPEL as my service choice. Thank you

I've been there twice so far and it's always such a mediocre experience. I go for my regular…read moreservice visits. Cons: 1) I get passed through multiple service people while I'm there, because the one I start with never seems to be around after they get me started 2) I have to keep checking in with them on the status of my car, they never proactively follow up. I was there for routine maintenance and it took 4 HOURS. And that was with me pestering them several times during the time. They told me 1.5 hours max. Same thing happened last time I went. Although they did eventually send me the video inspection. 3) My extended warranty/Maintenance + was expiring in a few weeks, so I asked if they could give me the cost of continuing it. I had to chase them down for that too. I had questions about something they said was included, that clearly wasn't on the service website. They basically said, trust us, it's included with zero follow up. I guess they like losing additional service business. I chose not to extend or renew. Pros: 1) They do have wifi and a nice sitting area with drinks, coffee and snacks 2) There is also TV to watch in the waiting area and clean bathrooms Honestly, if they weren't the closest dealer, I would find another one. The lack of customer care is astounding.

The staff kept me updated throughout the process of my brake change…read more I was informed of the price ahead of time and was not hit with any unforeseen changes during repair.

I had a very concerning experience here and would not recommend this shop based on how my situation…read morewas handled. I originally brought my vehicle in for a diagnostic/coolant issue. The shop sent an approval/deny request by text for additional work, and I did not approve it through that system. I also only asked questions about pricing over the phone. I called because they wanted to charge me almost $500 for a part and around 200 for labor. The OEM part goes for no more than $130. On the phone call I did not clearly authorize the repair. Despite that, I was told the work had been done. When I questioned it, I was told I had given verbal approval, which I disputed. I was not willing to pay 700 plus dollars for this repair when I knew It was not worth that. I told them to go ahead and remove the part they replaced and give me back the original piece. This ended in a heated conversation over the phone. When I went to pick my car up, I asked questions about what was done and tried to get clarification, I felt like my concerns were brushed off, and I was not allowed to speak with the technician who worked on my vehicle. They refused all communication and I was asked to leave. After leaving, I noticed serious issues related to the coolant system. My coolant reservoir was completely empty, my heat would only work while driving and not at idle, my coolant temperature reached 258°F while driving, and I found what appeared to be a loose hose/coolant residue and a damaged or broken-looking cap/part near the reservoir area. I am including photos of what I found. Regardless of the disagreement about authorization, my biggest concern is that my vehicle did not appear to be returned to me in a safe or properly completed condition. I paid for the diagnostic, but I left feeling extremely uncomfortable with the lack of communication, the lack of clear answers, and the condition of the vehicle afterward. I would strongly recommend getting everything in writing, asking for detailed documentation, and carefully checking your vehicle before leaving this shop. Or avoid this place at all cost!!!!!

We needed new running head lights & high beams and Joe was AMAZING!! He helped us so much with…read morefiguring out the correct ones to buy & how to replace them. Thank you thank you Joe, you made having to do this not so bad! Will definitely be coming back here