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    Autumn View Gardens

    5.0 (3 reviews)
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    Pathways Hospice and Palliative Care

    Pathways Hospice and Palliative Care

    3.0
    (2 reviews)

    Years ago when my uncle Donald millering had broken his fema to his hip they came into my uncle's…read moreapartment at madaford gardens apartments they got him up to Walk with his walker and they walked with him with a strap belt around him to keep him from refalling again after st.anthony,s hospital fixed his hip with surgery by putting a steal rod in his hip socket of the joint and screws and bolts also they had my uncle on morphine for pain including was on nitro glycerin for the heart even a med for blood clots they kept him comfortable with all the different types of cancer he had inside of the body but sadly he passed away in front of my aunt barb and me before Christmas so she passed out from her husband passing away she didn't want them to leave with his body in the cremation body bag so Shannon and janice as will as the doctor told her that he's gone to just to let him go so we went to the memorial service for my uncle Donald millering at tillis park

    THE WORST. Do not ever hire this company. I hired Pathways at the suggestion of the hospital…read morehospice coordinator. From day one, they pushed and pushed and pushed me to have people and services and products delivered to my house immediately. Had I not had my Mom at my house resting - as she had only had weeks to live - I guess that would have been ok. BUT to have people pushing me to come over (the nurse, the nurse's aide, the social worker, the pharmacy delivery, the chaplain, the massage person, equipment delivery person, etc., etc.) was ridiculous. I needed peace and quiet and time with my Mom - not disrupting phone calls and visits. They couldn't coordinate all these calls/people into ONE central person to get things done??? I had 6 or 7 people calling at all hours to push their way in to my house. Unbelievable. I am guessing that the more people, products, services they could push on to me--the more they could bill Medicare - and therefore the motivation was entirely profit - NOT CARE. You would think a hospice organization would have CARE as their primary goal but instead, it's a business, like any other and profit is their only motive. FURTHER MORE, and this is the icing on the cake, I CALLED THEM an hour after my Mom died to request next day pick up of the hospital bed, etc., as I did not want these things in my house any longer --understandably. The 'nurse' (?) who called me back was so rude, abrupt, uncaring and 'put out' by the fact that she had to call me back at 9pm on a Monday night that I will never ever forget this call. WORSE, she didn't even get the job done. She said she'd coordinate equipment pick up for the next day - but she didn't. I had to call AGAIN two days later to get it picked up. UNBELIEVABLE. Please email me if you need more info and I will respond. Do not ever hire this company. dedec@aol.com

    Martha's Hands Home Care

    Martha's Hands Home Care

    2.5
    (4 reviews)

    Everyone in the agency is a mandated reporter but has failed a few times to report an issue until…read morepast the 30 day mark. They're prices are HIGH for the employee NOT to do any lite housekeeping with the amount of $$$ they charge!

    We used their services about 5 months. The corporate support team was great with the exception of…read moreone nurse who questioned why my mom was discharged from the hospital despite me answering all her medical questions; it was ridiculous and the far fetched term stability came up. The schedulers treated the employees very poorly and there was a big disconnect with matching employees to patients/families. I was very surprised their pool of help was so lousy before the pandemic. I hate to imagine what it is like now. Their help was a revolving door for filling 4 hour shifts. It was exhausting to train the warm bodies they sent out. They finally worked with other agencies when they were short staffed which helped. I think they tried to keep morale up for some employees with parties but it seemed to encourage lots of gossip among caregivers about patients. There were about 5 great caregivers but the rest had attitudes, didn't want to follow directions, slept or sat and watched TV. The caregivers wouldn't walk my dad 15 feet with a gait belt, even the men! We didn't shop around with other agencies to compare but the best chances of getting better caregivers with an agency is to request 8 hour shifts, few weekends and few evenings. This probably works best for working families but not for us. We did need 24/7 care for a month and it was mostly poor quality with little coordination among workers with the exception of 2 employees I'll be forever grateful for. Corporate filled in for staffing shortages and helped immensely too; I'm not sure if other agencies could do this. Overall, the workers did nothing to encourage independence or engage with the patients much. We had one caregiver try to raise her payrate by saying my mom needed more assistance even though I was there. However, I think all agencies have most of these issues to some extent. I'd recommend installing cameras because some things went missing. Luckily, friends recommended non agency caregivers and everyone thrived after that.

    Autumn View Gardens - assistedliving - Updated July 2026

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