WOW WOW WOW! This location's staff is stellar. However, there is a particular sales agent who is…read moreexceptional. Her name is Lea! My sister got her first upgrade iPhone in 6 years, so this was a very special visit. To say Lea's proficiency, knowledge of product and plan policy was above average would be an understatement. She assessed the clients needs from head to toe. Then walked us through the best options to satisfactory. This was by far... THEE BEST customer service I have ever had in a phone store. Hands down. The overall staff was very on point. Great Job team T-Mobile. And Thank You Lea!

Every time I visit this location staff is extremely friendly and helpful very knowledgeable have…read morebeen able to assist me in my situation with my phone being a self employed person and running a small business is hard enough add having an issue with your phone and these people always help

Awesome. On and out in 10 minutes!!! Come thru and get out quickly and efficiently while you…read moreshop...

Have this guy 5 star but no longer went to get my batteries replaced only for it to mess up 2 month…read morein prob a bad battery or after market don't come here waste of time and money

Nextgen can fix anything! I went to 3 different places in…read morethe AV to fix my Samsung Galaxy 6 smart watch and was told to take it to a Samsung provider because it could not be fixed. Nextgen was my last hope for same day service. It's now located in an upstairs building. The diagnosed it for free and confirmed the watch was not damaged and were able to seal the screen back on in less than 5 minutes. I will take all my tech gear here for now on. I'm one happy customer.

They were the only one in town that could fix my iPhone, and they did. I wasted time and money at…read moreanother iPhone repair shop only to bring it to Nextgen and have my phone fixed in 30 minutes for half the price I had already paid. Great work, great knowledge. Thank you.

I stopped by to pick up my free aluminum tumbler…read more Upon entering, I was greeted promptly by an associate. Informed me that if I'm there to pick up the tumbler to just press redeem and go get it. It was an easy one. Yay!!! Inside there were a few associates that were tending to customers. And some re arranging the phones and more. Private parking lot. Located beside Hawaiian BBQ.

We Went to go get a new phone with my dad and Waited too long to get helped from one of the…read moreemployees and manager was very rude and kept walking away and ignored us. Abraham noticed us and helped us out quickly. He was very professional and such a sweetheart to both us and my husband. He was very patient with our situation and helped run the process smoothly. I will say the manager there was very rude and she kept telling him he's taking so long and it made us feel uncomfortable and feel bad.

Its a great place great service david and his staff go beyond to help you feel more comfortable…read morewhen making purchases or paying bill thank you

he fixed my phone screen on 2 separate occasions. After bringing my phone in, the phone turned off…read moreevery 5 seconds, always hot and unusable. when I told him about it, he refused to fix my screen and blamed it on the battery which was fine until he touched the phone. while I asked for my money back he refused unless he took the screen off ( which the screen was a faulty screen according to Best Buy) in the mist of me asking for my money back he said " you people are always trying to take advantage) which as a black women this did not sit right with me as he said it multiple times. Then when he took the screen off he put someone else broken screen on my phone which then caused the screen to lift, which had my phone in a more terrible state, he then went through two boxes of broken screens. Be mindful spending your money here, he has no problem taking your money but putting terrible screens on phones or can't fix what he broke ! Then when I asked for my money back he only gave me $100 when I paid him $130.

Worst customer service. I left Verizon to go to spectrum and now I can't see my account. I can't…read morepay them unless I'm doing it in person. Because I don't have an account I can't see my account in my My Verizon app and they won't let me pay over the phone Worst service ever I'm so happy. I switched to Spectrum way better customer service and I am saving a lot of money. See ya

I had an extremely frustrating experience at this location. Very poor customer service. I called…read morethis Verizon location ahead of time to ask if I could get my SIM card replaced because it stopped working. The woman who answered the phone told me they had SIM cards available and that I could get a replacement. When I arrived at the store, the employee helping me immediately said my phone was "old" and needed to be replaced. He kept pushing upgrades and trade-in options even after I clearly explained that there is nothing wrong with my phone--it works perfectly fine, the SIM card is the issue. He kept pushing sales instead of addressing the issue. When I asked for the SIM replacement I was told they don't have any and that I could not be helped unless I upgraded my phone, which directly contradicted what I was told on the phone. He continued insisting I buy a new phone instead of addressing my actual problem. I left frustrated and disappointed. The employee was dismissive, unhelpful, and misleading. This location clearly prioritizes sales over customer service. I will not be coming back. Now I understand why they only have 2 stars. Zero stars if that were an option.

I came in on at 4:00pm 4/25/2026 I forgot the lady name I think it was Rosa something she work in…read morethe middle any way she was really nice helpful fast at help me set up everything. She really deserves a raise.

I rarely leave bad reviews, but this experience absolutely deserves one…read more On January 23, 2026, I was stopped in Walmart by a third-party Spectrum rep who convinced me to switch from Verizon Home Internet and port over four mobile lines, promising major savings. He even warned me not to listen to the Spectrum store reps. I didn't listen--and that was a mistake. After waiting three hours at the Spectrum store, the in-store rep told me the third-party rep "screwed everything up" and said he would fix it. I entered around 3 PM and was the last person to leave at closing. I went home with equipment that didn't work. The next day, nothing worked. I returned to the store and waited another 3.5 hours, only to be told I was still tied to Verizon Home Internet. After more failed attempts at home, I learned the "new" equipment I was given was assigned to another customer's account. As of February 9th, this was STILL not fully resolved. It took three tech visits to finally get internet and cable working. One tech spent over three hours at my home and was openly frustrated with Spectrum's own support. The mobile service has been just as bad. Only yesterday did my two iPhone lines finally work properly. Today, I was told the buyout promotion would only be $222 due to a "technicality" on a Verizon bill. They claimed one line only had three payments, ignoring the fact that the LINE is four years old and the phone was a replacement. The employees tried, but Spectrum's systems are broken. Spectrum Internet is solid. Spectrum Mobile is misleading and not worth the headache. DO NOT SIGN UP.

Absolutely the Worst customer service I've ever had , chris was very rude to me after i told him i…read morewasn't interested with him only the reason I came in he was on the phone the whole time and didn't want to answer my questions after some time he tried to offer me pills I said I don't do that , this is very unacceptable behavior from this place ,0/5

My phone was acting crazy and Emmanuel was a super hero and provided excellent service.read more

I got my phone screen replaced here the other day. The screen was turning off in sunlight after the…read morereplacement of the screen. Came back a couple weeks later and they replaced the screen under warranty

Brought my son in here for a new case and screensaver and the gentleman working the counter was so…read morenice. It's very refreshing to get customer service that is genuinely nice. There's a lot of cases and cases for ear buds. This is located right inside of Walmart right in front of the checkout.