We were greeted with a friendly hello when we walked in, which I appreciated. One of the staff…read moremembers asked if we'd been there before, and my daughter happily chimed in, "Yes! This is our second time here." It was a lovely start--but unfortunately, that was where the warmth stopped. The rest of the visit felt cold and uncomfortable, especially for a store that seems geared toward families, children, and pets. The bath bombs themselves are great--they smell amazing, look fun, and my kids love them. But the staff experience was a huge letdown. My son politely asked to use the bathroom, and no one responded to him. Only when I stepped in did we get an answer. It felt dismissive and, frankly, pretty rude. There are also "do not touch" signs everywhere, which makes it really hard for kids to engage with the products. At one point, my son accidentally dropped a bath bomb we were planning to purchase. I immediately informed management that we intended to purchase it, and we did. In response, the manager told me I needed to help my children get things off the shelf--implying that the accident could've been avoided if I had intervened. I understand wanting to keep displays in good condition, but this just made the experience feel even more unwelcoming and tense. It's especially frustrating because this shop is just a few minutes from my home. But honestly? I'd rather make the hour-long drive to Lush. There, the staff are kind, engaged, and actually enjoy interacting with kids. They make the experience fun and inclusive, which makes all the difference. I really enjoy the products, which makes it all the more disappointing that the customer service doesn't match the same quality. Maybe I'll try visiting a different location and hope that experience is much better. This store has potential--but the customer service needs serious improvement. Until that happens, we won't be back. Ex: The owners response and tone to my honest review is not only condescending it's emotionally charged, retaliatory, and disproportionate. I'm disappointed but not surprised by the continued defensiveness from the owner of Magnolia Soap and Bath Co. After leaving an honest and respectful review based on my experience as a paying customer, I received a direct response that was not only accusatory but also personally targeted--naming me and criticizing my children in a way that felt retaliatory and unnecessary. Rather than acknowledge or address my concerns with any professionalism, the owner has now doubled down, claiming their response is "valid." This only reinforces my belief that respectful customer feedback is not welcome here, and that public shaming is being used as a tool to silence criticism. For any families considering visiting this location: I encourage you to read both the original review and the owner's responses carefully. Customer service should be grounded in professionalism, empathy, and accountability--not personal attacks. I stand by my review, and I hope this business reflects more carefully in the future on how it responds to customer experiences.

I love this place! The owner is very professional, kind, helpful, and thoughtful. I will continue…read moreto support this small business as their products align with my health needs.

Overrated and overhyped…read more Stopped in the other day while I was at the mall and while the visit was short and sweet, I was reminded of why I rarely shop at Lush. Starting with the good, the store itself was clean and fully stocked, the mixture of smells from all the tester products being used or on display was intense but still pleasant, and we weren't hounded by an associate. Well, we would have been had we not been ready to check out by the time the single associate present was finished with the customer ahead of us. I add the last point because it is a HUGE reason why I stopped going to Lush. Per an ex-employee I went to university with, employees are forced to give long spiels every collaboration or special event the store has to each customer that enters, otherwise they face consequences. Having learned this, I can't blame them when they follow me around the store until the obligatory sales pitch is over because I wouldn't want my pay docked either. That being said, it's still a hassle, and it already costs a small fortune to buy anything. For the Mario Movie Rosalina lip scrub and body spray I dared to venture into the store for it was over $70. If it wasn't for the fact that it was a gift, I quite frankly would have left without them. I could expect these prices from higher end brands, but I can't say these products lived up to their price tags. The lip scrub was the better of the two, though I've tried better lip scrubs, and the 'grape scented' body spray just didn't smell like grape. I'd say if you're really into a certain collaboration they have to offer, it might be worth it. Otherwise, I'd say do your research on skin care and body cosmetics because you can find better ones out there for similar prices and less hassle.

Of course, I recommend this place! It's my absolute go-to for bath bombs, foaming bath bars and…read moreolfactory stimulation. I left the Apple Store in North Star mall and headed straight to Lush with a foaming milk bar in mind (I desperately wish they would bring back the original milk bar though). Upon entry, the floating aroma of various herbs and natural perfumes greeted me. The employees were kind and helpful as usual. I purchased the foaming milk bar and went away from my usuals and decided to try a couple of new bath bombs. I bought the Surprised Patrick bath Bonn and a Barbie bath Bomb. I have since used them both and they were not bad but I will stick to my usuals in the future. The Surprised Patrick turned the water the same color as the bath bomb. It left a residue in my bath tub (probably the coconut oil) and after dissolving, Patrick's pants were floating in the water! That was a hilarious surprise!!! I had the same experience with the Barbie bomb...pink residue. I also decided to try their organic deodorant, Aromaco, which I have fallen in love with. I have been using this deodorant and it lasts all day long with no irritation. It smells of fresh linen-clean and patchouli spice. I LOVE It! Thank you, Lush, for creating clean, mindful, organic, and aromatic fun in the form of products. I'll be back for more.

Vanity & Aidan at this Sephora location were amazing! They were very patient with me, I asked a lot…read moreof questions & was looking for several items that they both directed me too. Both of them gave excellent customer service! In fact I have been to this Sephora location before & back then I also received great customer service from 2 other makeup artists --which unfortunately their names escape me or I would post them too for acknowledgement. Love this store!

I'm a pretty regular customer of Sephora and never in my life have I felt more uncomfortable than I…read moredid tonight with my husband. We had 3-4 people ask us if we needed help with anything. Usually nice and welcomed but after the 3rd time in a row of being asked rudely by some chick named Stephanie (manager) ?? I have never felt so off-put by a shopping experience in this store. Nothing warranted her continuously asking us "if we needed help", and hovering near us, and then again asking if he needed help from the register when I was an aisle over from him in the very back of the store. My husband was on his phone following me and I was looking at products from afar not really touching anything other than the two products I bought. I'm not sure if this behavior was because I pulled out my lip glosses from my purse to show my husband which ones I had and liked so he had ideas for valentines or that the store was closing in 15 minutes but we were out of the store by 7:50pm before their 8pm closing. Safe to say I will be going to the close location at the RIM or the quarry from now on.

I had a fabulous experience! I was happily overwhelmed with the amount of designer fragrances etc…read morethey carry. Not only women, but mens as well. They also carry a large supply of Bath and Body products and candles. I found the Versace Bright Crystals and the DKNY Be Delicious green apple gift sets here and was elated. Jimmy, the owner, gave me a small deal for the purchase of the 2 sets which I greatly appreciated. I've been looking for the Issey Miyake floral forever, the girls searched for me, and while they did carry three of their other scents, Jimmy stated that he would look into finding the floral. Scent testing was encouraged and easy. The girls even opened up new boxes so I could smell a fragrance. Awesome customer service and reasonable pricing. I'll be back'

Lots of inventory! I actually thought the GPS was off as it took me a back way. I went at a busy…read moretime and felt a little rushed. I had lots of questions but I will head back over there again. A female associate was courteous and helped me put together a Bath and Body Works purchase. Next time I go, it's for the cologne/perfume!

Love this store! owner is amazing and they deliver!!! Will be my new hair store going forward!!read more

I stopped in here hoping to find a decent wig to cover my sudden hair loss from chemotherapy. They…read morehave a large selection of both synthetic and human hair wigs and you can try them on with assistance. I want to thank Danielle for her patience, understanding, and empathy. She was so positive and encouraging.

My wife purchased four wigs, and salesperson Danielle was so wonderfully patient, kind, and helpful.read more

Easy to order on line and pick up. I appreciate their points system to get free gifts too.read more

I've been an Ulta customer for quite a while now, and it's easily my go-to for skincare and perfume…read morepurchases. They consistently offer great deals and promotions (just make sure to pay attention to whether an offer is online-only or in-store, since that can vary). It's pretty standard practice these days, but worth noting. What really keeps me coming back is the variety, especially their selection of K-beauty brands. I'm always discovering something new, well-rated, and effective, which makes browsing (and buying) a little too easy. Reliable, diverse, and rewards-driven, Ulta continues to be a staple in my beauty routine.

Came in looked around for a few minutes and was greeted by a gentleman. He struck up a conversation…read moreabout what I'm looking for. I tell him I have a dry scalp and dandruff. He suggested Head N Shoulders. . . Like from Walmart. ???? I said I don't use stuff like that. Then he suggests something with tea tree oil. Duh. I'm here to support this business not a chain or box company. Hmmm Kind of weird.

I was excited to give Tia's a try but was disappointed. I thought maybe it was due to the last…read moreminute appointment but to know I paid $125 for a hair style that I could not keep for even a week is disappointing. I sent pictures of the style I wanted and was given a price.... when I arrived and expressed my concern that the hairstyle would be to heavy Tia assured me it would not be and other style I showed her would pull out my edges. So it was agreed we would go with the first style. Never did she say she was doing my hair different or making the braids smaller.... but after she had finished she asked if I liked it and I told her it did not look like the picture I sent her and she continued to ask to see while doing my hair.... she then stated she does not include curly hair in braiding... this was not told to me before this moment... she said she could add curly hair and I wish I had said NO as I looked a fool with strains of curly hair coming out of my braids. She took pictures of my hair and posted them online and after a night of sleep and dismay that I was traveling out of town looking a mess I sent her a text asking her to remove the pictures and I hated my hair only to be told I was old enough to have more tact and grace as well as the pictures served there purpose.... I wished she was professional enough to tell me she was not capable of providing the style requested... over 3 hours for 10 ugly braids!