If you are just scrolling and don't have time to read a detailed review (based on work I had done there last month), I'll give you the bullet points version:
* SLOW REPAIRS (repairs that should have taken 6 days took almost 3 weeks).
* HORRIBLE CUSTOMER SERVICE (they have no problem lying to you about part availability to get your car in the shop; they're also terrible at reaching out with updates).
* MAKE YOU SPEND UNNECESSARY MONEY (they promise you quick turnaround times which they cannot keep, I had to keep my rental so long I went over budget and had to pay around $400 out of pocket).
Now if you have time, follow along below to see how this mess unfolded.
I first went into ABS Monday JANUARY 7, they looked at my insurance company's appraisal and said they could do the work. Before leaving my Mazda, I asked them if they needed time to gather the parts (I'd been advised by my insurance company to do this in order to avoid unnecessary rental costs and down time for my car). They assured me they had the parts ready to go. I then decided to leave the car and I asked for a rough estimate of when the car would be ready. They said around JANUARY 12.
I called ABS JANUARY 12 to see if the car was ready, and I was told they had not yet started on the repairs. When I asked why they said they hadn't been able to get a hold of Nicole, my adjuster. I've had to reach out to Nicole before with questions and she's always returned my calls the same day or a day after I reach out, I'm not sure what these guys were doing for a whole week. I asked them again when they expected the car to be ready, they said JANUARY 19.
JANUARY 19 comes, and I call them again. This time they have started working on my car, but "they have to wait for more parts to come in", parts they had originally told me they had handy. I once again ask them to give me an estimate on when the repairs will be done, they say most likely JANUARY 22, JANUARY 23 the latest.
At this point I'm pissed. I work in LA so having a car is a must, I extend my rental thru January 23 and I get ready for the possibility of another round of BS.
Which is exactly what I got when I called on JANUARY 23. They said they needed more time to allow for parts to dry before they put them together. I called them out on their BS and explained to them that since I've had to keep my rental for so long and there's a cap on what my policy covers, I would have to pay for the difference out of pocket. They apologized, blah blah blah, we are sorry for your inconvenience, all that stuff. When I asked them if they would pay for the extra rental costs, they said they would check with the MANAGER.
I went in JANUARY 25 and the car was finally ready, I asked about the extra rental costs and they said the manager hadn't been able to do anything, I again explained that their inability to keep deadlines was the reason why the rental costs had gone over budget and they seemed to understand where I was coming from. They said they would reach out to me JANUARY 28 with their answer, after they talked to the OWNER.
It is now mid-February, they haven't called me, emailed me or written to me even though they have all my contact information.
If you like slow repairs, unprofessional customer service, and paying unnecessary money out of pocket, then this is definitely the place for you. Otherwise, do yourself a favor and go to any other body shop in Ventura and save yourself a headache.
If you're reading this ABS management, at least try to pretend you care for your customers, even if you don't, also stop promising things you can't deliver. read more
