Doctors are good to excellent, but front desk experience pretty inconsistent. Bernadette…read moreespecially seems unwilling to help patients find solutions to their problems, adding to the stress of seeking medical help or referrals by being curt and short without offering support or additional information that may be helpful. Coming from East Boston Neighborhood Health Center, I am convinced that the quality of care is better in centers where it is not only the doctors caring for the patients, but every single person you encounter in the clinic. Time and again, I have had positive experiences there, getting courteous and efficient help for my needs, but at this local family practice in the rich town of Belmont, shockingly low level of care from the front staff. Doctors- help your staff understand that they are the FIRST interface with the public, and being kind actually counts for a lot.

Been coming here since High School.. Just the best Dr's and staff…read more Dr. Moyer and Kate are the best, so caring and easy to talk to. I still go back here even though I no longer live in Belmont. That good.

Rude desk clerk requiring signature but refusing to show patient the document she is being asked to…read moresign. Says she does not have it. Big big HIPPA violation. Then clerk next to her tries to hand over laminated document to patient to read but first clerk prevents her. Beyond rude and an unacceptable violation of patient rights. Do not trust this practice.

This practice accepts Commonwealth Care. I was shocked when I arrived and was treated so well,…read moreafter years of having to get birth control from free clinic style medical offices. I arrived, was checked in, and did not have to wait two hours just to be seen! I felt like a child who had good health insurance again....anyway. The NP I saw was everything you would hope for in a clinician - gentle, efficient, competent, friendly, and easy to talk to. They filled my prescription right away, sent my test results quickly, and I'm waiting to see if they call back promptly. Will edit if not.

Best doctor ever. If I had not found you, I do not know what I would have done. You are ahead of…read moreyour peers and are well read. We need more doctors like you that are willing to stand out and take a risk to educate the public when others will not. I highly recommend this doctors she is amazing and should receive recognition for the wonderful work that she is doing. Excellent physician that cares about her patients and is very knowledgeable about her specialty. She is a leader in her field.

Although she does not take insurance, her rates are actually pretty reasonable compared to other…read moreLLMD's. If you have lyme or coinfections she is worth every penny.

This is the first time in my life (at 32) that I've had a PCP that I genuinely could have given 5…read morestars. I'm a fat, queer woman, and I was very nervous about finding a new doctor when I had to for insurance. I found Dr. Haft on a list of LGBT positive providers, and she has been my doctor now for a little over 2 years. Every experience with her and her office has been very good. The office gets back to me quickly when I need to schedule an appointment, the staff is all friendly and professional, general good vibes. A few specific call-outs for others considering the office: - As I mentioned, I am fat. This does not prevent me from getting good care here, and it honestly has at other practices in the past. My weight is clinically discussed when relevant, but I always feel like I'm being viewed as a whole person with many health attributes including my weight. - Preferred names and pronouns were discussed and are confirmed each visit. Language around personal relationships is also neutral and includes various relationship style options and pronouns. This is great. - I've typically had bad experiences with getting blood taken, and have pretty deep veins on my arms. They have been successful here every time, which is unusual for me. - Sometimes the schedule is running behind, but I genuinely don't care. I alot a little extra time for my appointment on my calendar, but what I appreciate is that even if the schedule is running behind, you get full attention and time when you are being seen.

This practice is the best. Rachel Haft has gotten me through numerous difficult times. She is…read morepatient, listens well, and I never feel rushed. The practice is just the right size-- big enough to have good coverage but small enough to feel like you know the staff and you're not on a conveyor belt.

I love my PCP Dr Miyashita. Yet the office staff seems to get things wrong 75% of the time, and…read morecalls me to yell at me when I kindly identify the error. I want to keep my PCP as his care quality is top notch. However, Belmont Medical needs to train the office staff to send in prescriptions properly, send in referrals properly, and also to have some manners. The hospital affiliated with them told me they have the same problem. Do better Belmont Medical!

The Belmont Medical Center used to be at a different location called the Marino Center. They used…read moreto be very patient focused. It really felt different from other Dr's offices. So when I stopped working in the area, I kept coming even though it was a long commute. The last few years, since the move, have been dreadful and I am now changing doctors offices. Which is a shame because I have many specialists in the network. When you call the office you speak to someone in another country. The dr never has your reason for the appointment straight. I have even tried calling again the day before to make sure he knows why I'm coming, but it's no use. My last two dealings with the office included getting a minor in patient surgery which was totally botched. Being told that someone would take care of it the very next day. Only to be told by that surgeon that they lied that he could take of it next day and there is no way they didn't know that. And that attempting that minor surgery in office, in the first place, was a shockingly bad idea. (In my own right, I did say to the office manager, are you sure he'll perform surgery on me tomorrow? that does not seem right. But I was upset and in pain and they clearly just wanted me out). Today I requested a clinical referral and was denied. They said I never spoke to the Dr about it. I spent an hour of my own work time reading through my notes on my chart and sent them the date that showed the notes that we spoke about it. They are still denying my referral. What's crazy is the last time I needed a referral it took 1.5 weeks, but when they wanted to deny one it was an hour. Also when I called about the referral that took 1.5 weeks the woman on the phone scolded me for asking why it took so long. Said me questioning her was keeping someone else from getting their referral. You can't file a complaint anywhere or with anyone. They tell you that you cannot email the office manager but also that she is not available and won't be available.

Depends. One star…read morefor inpatient in the trauma unit. Absolutely horrible experience. A huge lack of experience and wisdom (and often compassion) among the staff. Very few staff here seem to be qualified to work with complex trauma survivors. I'd tell you to stay away from the very worst social worker/therapist I've ever met in decades of psych treatment (I hate to name names, but: Jessie), but if she's assigned to you, you're out of luck b/c there's no switching doctors or therapists. She didn't like me (admitted as much) and didn't wish me luck on the day I left. The doctors were OK although I had four in two weeks. It's known among patients (I later learned) to be the worst inpatient unit at Mclean. If the hospital cared to improve it, doing so would be easy. Better, more caring staff, basically. They were, on the whole, awful. One of them, probably 25 years old, told me she wasn't there to give me therapy the one time I cried during my stay, unfortunately in front of her. Some of them were really kind, but mostly not. We were treated like animals or freaks, seriously. I thought, This could be you someday. The rest of it -- terrible beds, terrible food, being trapped, hardly any outside or rec time -- are to be expected. The psycho-ed was good for passing the endless time in the prison and that's about it. But the Behavioral Health Program? Five stars. It was like a college course in how-to self-care. Masterful. Amazing. So helpful if you're ready to absorb what they're offering. Very skillful and well run. If you can avoid inpatient in the trauma unit, please do! I could not and it added to my trauma.

Gunderson outpatient Our family member was recommended for…read morethe Gunderson Outpatient program by their psych. The psych works at Mcleans in some capacity but our loved one knew him just by individual psychologist meetings. Our loved one started the program and was taking part in the required 90 day sobriety and sessions leading up to possible admission to the outpatient program. Her psych presented her case to the Gunderson team because he is part of the team. He presented to the evaluating doctor and our parent therapist along with others. We didn't know this until later because everyone on the team acts as though they don't know the other members of her team. This means every person on the team can claim ignorance of the other professional's behavior. As part of a 90 day assessment our loved one was supposed to take part in two sessions a week and be evaluated for appropriateness for the program. Our loved one would do one weekly session with a DBT therapist and one with the evaluating doctor. Our loved one completed a personal narrative, and we did as well. After 6 weeks we reached out to our Parent therapist on the team to ask if our loved one should do an addiction treatment month at Silver Hill. Our loved one was sober but struggling. Our loved one was interested in Silver Hill and had made a call to Silver Hill to gather information. We never heard back from our Parent Therapist so we asked again. Our loved one was interested still but was worried that stopping the Gunderson Outpatient Assessment would send her back to the beginning. She asked for clarification and confirmation that she could do the Silver Hill program. We were given a "Maybe, but let's see how this goes. The Doctor really thinks she is a good fit for the program and is probably going to admit her to Gunderson Outpatient". Two weeks later we had our first and only family zoom with the evaluating doctor. The doctor asked our loved one to explain what she had been doing in the DBT session with the other doctor. Our loved one said those sessions had never been scheduled. The DBT doctor had never run a session in over 6 weeks and the assessing doctor didn't know this. Supposedly the assessing doctor was conferring with the DBT doctor for the application. The doctor asked our loved one to remember to send in the personal narrative. Our loved one told the doctor she had sent it over a month ago and had recognition that it had been received over a month ago. We expected a more serious assessment process. What we saw was inattention and lack of concern. About a week after this family meeting we received the four sentence rejection email. It said that our loved one was not going to be admitted to the program and that they should take part in a program such as Silver Hill and then reapply through the whole process again. I reached out set up a meeting to talk about this decision and never heard back. The short rejection email did not offer an expediated re-application or to confer with Silver Hill. The rejection letter did not offer a time to talk through the findings. The rejection letter was completely unprofessional given these are supposed to be experts in working with people with fear of abandonment, low self-worth and need for validation. There was no response to our request to a follow up meeting to better understand the short email rejection. To make a long story short. The communication is awful. Get all your questions answered in the first two weeks because no one cares to respond after that. You can ask for clarification of the process of admission but it is not there. They do not give criteria or information. The attention to the assessment appeared terrible. The assessing doctor never talked with the other doctor who was supposedly leading weekly DBT sessions. Those weekly sessions never took place for over 6 weeks but the assessing doctor didn't know that. Clearly the doctors weren't communicating about the applicant. The assessing doctor did not even know about the personal narrative our loved one wrote that had been in the file for over 6 weeks. You would think an institution full of BPD experts would have an admission process that was supportive of people with Abandonment fears, Need for validation and low self-worth. Instead the process actively hurts people with BPD by offering no clear outline of the assessment process, doctor's who show a lack of concern and interest, and a final outcome that is just a rejection email with no follow up or assistance offered. There are people and programs that save us, and there are people and programs that harm us and set us back. Gunderson Outpatient admission program harmed our loved one. After the rejection they overdosed, finished the Silver Hill program and now are refusing all therapies. Be careful. This thoughtless "assessment" can damage people.

The best doctor I have ever had. Professional, knowledgeable, understanding and extremely thorough…read more I am 57 years old and have never found a Dufour with her expertise and kindness. I will never have another doctor. I highly recommend you use her services.

Everybody likes Dr. Uma because she is charming and articulate, but the fact is that by insisting…read morethat all patients come back for three month and six month visits, and charging for these, she is taking advantage of patients who don't know that other doctors won't insist on or charge for these extra visits. Other doctors certify patients for a full year at the time of the first visit, which is what the law allows. I saw Dr. Uma and she gave me a complete physical, which was fine, but I didn't need one. She talked to me all through it telling me all about how Medical Marijuana works (I already knew quite a bit of this.) What can I say, she was charming. Then she gave me my certification, ( not a hard one, my illness is right in the literature.) But then my certification cancelled after a few months. I went to the pharmacy and was told it was no longer any good. I am not sure what she has to check out after 3 and again after 6 months. The disease will remain and she can't even recommend particular strains, they're not allowed to. So, if the idea of medical Marijuana makes you squeamish, and you need someone classy to make it seem all right, and you can pay extra for this service...be my guest. Otherwise, check out less high overhead operations.

Lifesaving care. Medical issues related to work stress. Received help that I needed. Terrific…read morestaff, especially PA Burke.

I was seen here over a year ago and apparently had a balance that had to be paid. The only…read morecommunication I received from the office about this was a call about 2 weeks ago and when I called the office back the woman on the phone put me on hold and hung up on me. Instead of trying to contact me again they sent my bill to collections.

My home base for medical care. I now live on Cape Cod but come up 4-5 times a year as needed…read more Watertown is my hometown and I feel at home there. Great staff - labs on site feel caring

Your primary care team needs to do better. When promised a follow up call, no one will ever call…read more Prescriptions are never sent right the first time. Medical information on my chart has inaccurate info, which is the most concerning. I ask for it to be corrected every time and it never is. I leave every appointment frustrated and taken advantage of. You need to do better.