This is a great place to rent a car! Staff are friendly and efficient. They communicate well either text or call for any updates. They are open 7 days a week which is very seldom on local car rental places. Pastor one of the staff is amazing! He makes sure you get the best experience. Will definitely come back! read more

I have used AVIS for several years. Pastor has always provided great service and today was no different. When I arrive to pick up my rental he is always welcoming and friendly. The cars have been in great condition and the process is easy (I am in and out in minutes). read more

Filthy cars (inside and out), employees never clean cars, manager seems not to care, useless fake "upgrades!" DO NOT RENT HERE! Terrible service, too! read more

Bad customer service No help or knowledge of their job fully and just makin jt by They will take up as much of your time that they want and have no care or understanding about people who have to go back to work or if they make you late etc Then ladies Lucky i am not a female because i wijkdnt been able to really express who had who fucked up and why/how read more

The person at the counter, Pastor I believe. I don't remember him introducing himself. However, he was pleasant enough. The car on the other hand was utterly and completely dirty, and reeked of marijuana, with a tingle of cocaine cooking smell. The Hyundai, they upgraded me to was so compacted it was uncomfortable to drive. The low hanging overhead over the driver's side was very uncomfortable. I see this particular location never have the car you rented, so they give you these useless upgrades. False advertising to the unsuspecting customer. Bull Mess of a company. Do not rent for the location again. Plus, I could not find this location for nothing. It was no signs leading me there. And, it was obvious they have no intention on placing a sign to help customers find their location. SAVE YOURSELF A HEAD ACHE DO NOT RENT FROM THIS LOCATION. read more

If I could give 0 stars I would! The guy was a complete incompetent PRICK! Who was the ONLY one there! He literally made EVERYTHING difficult even after I paid online. Kept in mind I have all 3 of my children with me after being dropped off here. Then locks the ....... Door when me and my kids try to go inside to sit and wait to be picked up. He says they close in 5 mins that we can come back in! Are you fyhgung serious?!?! There was another woman sitting outside and he told her she had to get up and give him the chair. I was like wtf is happening right now?!?! Literally it worked up to even react. I hope they see this and fire him because the whole interaction was disgusting. read more

I rented a car here because they were the only place open on Sundays. They are located at the mall in the SEARS building. The car was 2012, the air conditioner did not work and when I called the store they said I was using it wrong. I went into the glove compartment to try to find a user manual and there was rotten fruit in there, not to mention there were french fries in between the seat and the seat belt. Car was filthy and not up to expectations. The customer service people simply directed me to a 1800 # to solve my issue and they could not assist me. I will not go back there EVER. read more

I've rented from this location a few different times and wanted to take the time to review them! Pastor (the manager) was AMAZING! I was running a few minutes late on a Sunday with my return and they were closing, yet he went out of his way to accommodate me! He didn't have to but he did. Because of this I will continue to spend my money renting from them in the future. It's the little things that make life so much more bearable and I really appreciated his kind manner excellent customer service and professionalism! I've also rented from Umberto (or Alberto?) and he is also super friendly and accommodating as well. Thank you! read more

I rented a car for the weekend and received excellent service and a fantastic upgrade when they did not have the vehicle I reserved they upgraded me twice because the fuel economy on the upgrade was going to be more costly for me. I ended up with a full sized hybrid sedan and it was great! The same gentleman helped me when I picked up and returned the car. He was very helpful, thorough, professional and personable. The receipt says his name is Hunerto...I wanted to give him a big kudos for a job well done. Dealing with the public can be pretty crappy (as exhibited by the customer in front of me in line) but Hunerto was extremely professional and courteous. I'll definitely be returning to this location for the value, convenience and great service! read more

Unbelievably unprofessional, disrespectful and arrogant The guy at front desk, named Hubert, was on personal call for 27 min and was not willing to stop the phone conversation. I made a reservation for a mid size economic, he gave me a dirty, disgusting and smelly car. I video taped his conversation as he wasted 27 min of my time standing at his desk and he didn't even care. He said he is friend of Manager and working three years there and doesn't give a dam about anything. Really? Is this how Avis take care of customers? Not only I will not make any reservation with Avis but I will say this story including showing pictures of dirty cat to every one. read more

Avis was great. I'm giving 5 stars for Roberto referring me to get the loss damage waiver. Got lil scratched & was worried. But it was covered. That made me happy because I wasn't going to get anything with my cheap self lol. "I'm a good driver, blah blah blah" but they are great At there job & nice & patient. Lenient with late rentals. I do suggest to book ahead, & get there early if you need. It seems like its just 2 workers there usually, so might be a wait. But great customer service. Thanks again Roberto read more

My Wife made a mistake to book with this location to begin with. The location opens at 10am, and after Sear calls and leaves two messages for him "Humberto" decides to shows up 45 mins late to work. About 6 other customers eating as well. Wrinkled clothes and a beanie. Absolutely no professionalism! After 10 mins later getting ready, he didn't have a full size car like we reserved. The has the nerve to tell me that I need to down grade or if I cancel I will be charged a $50 cancellation charge. Called Avis's 800 number and received a 100% refund. Went to Enterprise with the car got what we wanted at better rate! This location is independently operated and was complete and pathetic experience. They don't deserve a 1 Star at all. read more

Well, they share a counter with Budget at the Sears Automotive Center, and I've rented from Budget. The point is the two guys who work there. They know what they are doing. They always apologize for the wait, when it isn't even a thing! Polite, want you to be happy! And today I called to change my reservation to an early pick up and add a day...I ended up paying $4 less because there was a special...they didn't have to do that. I rent a lot to drive to S. CA...I appreciate the ease, the reliable car and better prices than most. If they don't have your car, they upgrade you! Very cool! read more

The guy at the counter was wonderful. I can not recall his name. However, the car I was given was not that wonderful. It had a dent on the side and the inside was nasty. It look like someone was bleeding in the back seat, all the seats were stained and floor mats were dirty. I am so surprised they rent that car out. Never again will I rent from Avis. read more

Went thru Priceline.com and got a really good daily rate for rental car. We bid for an economy car but because Avis did not have one ready; they gave us an upgrade. Got a new Nissan Sentra and everything was clean. The customer service was good at the counter. We're rating this 4 stars only because the economy car wasn't ready. read more

If I had to give a rating, it would be "0". I couldn't believe the horrible customer service me and my husband received at the Avis dealership. This is the story, we went in to the Sears Auto Department to the Avis counter. A representative pulled up our reservation and then asked us for a credit card. He swipe the credit card and told us that the card did not go through. We gave him another credit card, he said it did not go through. Now, me and my husband know that both these cards have $ on them because there is a "0" balance on both. So, we ask him what is his computer saying, he said it is asking him for an authorization for a specific $ amount, but it is not declining it. So, we in turned called our Visa, they said that nothing had come through on their side and to ask him if he had a new chip termal. All he said was he has been running cards all day and there is nothing wrong with his system. Visa asked us to go the the Sears counter next to him a buy an item to see if it works there. We did so and the card went through, no problem. We then slide over to Avis's counter, he saw that the card when through but said that the policy states if the card doesn't work, they cannot do anything. Visa asked us to tell him to manually put the numbers in, he again said that they cannot do that and if he swipes the card again, he can longer use the card. So, Visa said please swipe again because nothing is coming over to their systems, they don't see the transaction at all. He swipes the card, and the same message "need authorization for this amount". He said to us, there is nothing I can do, it is not our system. I asked him to call someone to see if there was anything they could do on their side as I knew it had something to do with Avis, not Visa. He then called someone and explained to her what he did and the Avis policy and if there were any outages, I then heard him say, well I will just give them th 800 #. He did not have the forsight to call their POS vendor to see if this was something they could fix or knew about. Instead he looked at us and said nothing I can do, we had no car, which we need for 2 weeks and he could care less. We left and called Costco to make another reservation to pick up a car. We went 1 mile down to Enterprise, they pulled up our reservation, took the same credit card we use at Avis, swiped it, it went through and we were off in our rental car, took 10 minutes. It was flawless and the customer care was off the hook. Avis needs to pull their company out of Sears. The 2 that I have dealth with are dirty, you have to walk through the dirty auto garage to get to the counter, this should of been a clear sign that this was not going to be a positive experience, I was right again. Avis, you have lost my business, get the new chip reader POS system so that this doesn't happen to anyone else, and get the customer service number to your POS company so they can help you troubleshoot. read more

Unlike the first two reviews here I have nothing but praise for this location. I have rented from here several times and the staff has always been very courteous and helpful. The manager has been there for a number of years and is always very friendly and accommodating. read more