I absolutely love this Enterprise location in Antioch! The staff here truly rock. Customer service is always on point -- friendly, professional, and efficient every single time. The cars are consistently clean and ready to go, which I really appreciate. The reason I love Enterprise so much is honestly because of this specific Antioch location. They set the standard! I highly recommend the Antioch team. They make the whole process smooth and stress-free everytime!! read more

Amazing staff!! Nothing I say bad about this team. Humble down to the team. Cleaning my rental car didn't take that long. Clean

The very worst rental car experience I've ever had. I had gone thru all pre-registration, yet still waited a half hour. They took me to a small car, & I was supposed to get mid sized, so had to wait while they "cleaned" it. Some of thestaff reaked of cologne (I'm fragrance sensitive) and the rental car for the 5 days I had it did as well. The car was not fully vacuumed, had less than 3/4 tank of gas (hard to fill back up to the right point), and last, I did not get my invoice via email as promised after the car was picked up at the auto body (I checked to ensure it was picked up). Days later, after a call to the national line & a promise the best they could do was get a message to the local Enterprise, still no invoice for me to submit to insurance. I could not get thru to the local Enterprise because the national line said, "you can't reach them because they have 20 cars today, too busy". Not a good look, Enterprise. read more

Customer service is amazing have had to use them a few times and LaTosha is always so helpful and accommodating. Would recommend using them

Ok, ok, I haven't been to Enterprise rent-a-car in a while but this was a weird and funny experience or I don't even know what to call it. First let's talk about the office, it's pretty clean inside, but it lacks decoration (it's "cold) if you know what I mean. They have restrooms for customers so that's a plus. The parking lot-kinda tight don't even know where customer parking was. Luckily this was a couple of buildings away from where we dropped our car. The speed of the service was mediocre. And when we finally got our car, the service representative told us: "oh by the way the gas is almost on E (empty)!" I was like huh? You mean like a quarter tank? He said no half below the quarter. What? According to him people bring back the car with the same amount of fuel they received it. But, are you really going to let us drive out the lot with an almost empty tank? That's not good service. Anyway, we ask for a different car with more fuel in it. Instead he decides to fill the car half tank. Ok thanks. That's the weirdest encounter/experience ever. Like I said too funny. The car has a few dings and it was clean so it's all good. This may have been a convenient location but the service is mediocre overall. read more

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I had really good experience, great customer service and all staff friendly. I was able to extend the rental one more day with no issues.

I'm really surprised at the negative reviews on this location. I have had nothing but praise for this company and everyone who works here. I've had to rent, return, and rent again from this Enterprise with pick up, drop off, pick up, and drop off rides requested each time, & each time they were on-time, courteous, and most accommodating. I would rent from here in a heartbeat. Antioch Enterprise... I appreciate all of you who work at this location. 5 stars for everyone. read more

I absolutely love renting from here. The customer service is always good and the employees are always so accommodating.

I'm 78 years old and disabled. I went to Enterprise in Antioch to rent a car for two weeks as I'm going to my 60 class reunion and thought my son n I would drive to Oregon... as I entered the drive way a employee was in a car driving to the back and hardly saw me enter. When he did see me he shook his head at LIKE IT WAS MY FAULT for almost hitting him.. I SHOOK MY HEAD BACK... it was totally his responsibility to know the limits for this small lot.... I proceeded to find a parking space as I was trying to get out of my car with my cane this employee ran up on me and yelling at me.. I felt so threatened not sure what the hell he was trying to accomplish.. I managed to get out of my car cane in hand and walked inside the open door building he followed me yelling inside DO NOT RENT HER A CAR ( a few times) I was trying not to pay any attention to him when he called me a BITCH... i processed to rent a car... and left...after thinking about how threatening this was I spoke with the manager the next day...not one of the employees working there told her of the incident and while still on the phone with me she asked them and they said the whole incident was on video... I don't know if this employee had a bad day or what his problem was but he was out to get me... After speaking with the manager she told me she's letting the corporate office know of the incident... She did not want me to cancel my reservation but I did... I get I'm old and disabled which makes me have to be aware of situations that might cause me harm... this was one of them... Still in shock over this! read more

The staff here are very professional and helpful. Made my experience super easy and stress free. Nice and fast service. Thank you

The customer service here is absolutely HORRIBLE. The branch manager Latisha is literally as ghetto as her name sounds and I'm never the one to judge. She acts as if she hates her job... nobody is forcing you to work at enterprise.. if you hate your job so much work somewhere else. Don't project your negativity on the customers. I should've known the customer service would be bad when I seen that her wig was hanging off and her uniform was dirty. She definitely makes the company look read more

Enterprise Rent-A-Car - Antioch Enterprise - Car Rental Near Me - Antioch, California

The straw that broke the camels back was not getting my $300 deposit back. Their answer to that was that we returned the car at noon and contracted to have it back by 8am the same day. Ludicrous!! Now from the beginning: We get there at 8am, they don't get the car cleaned until almost 11am. While waiting for our truck a lady came in with a complaint that they rented her a car with bird poop all over it. i could go on with the complaints but would rather simply advise DON'T RENT A VEHICLE FROM ENTERPRISE ANTIOCH Sheila & Byron Adams read more

ASK FOR JASON! Jason was so nice to us from beginning to end we never felt rushed. He has a great sense of humor and was extremely personable. He goes above and beyond for customers and made sure to have us leaving happy with our rental. He was the only employee here who seemed happy to be there. Honestly, if it wasn't for him, we probably wouldn't be back. Jason knows his stuff. He knows insurance policies, rental agreements, car stuff, whatever you ask, he probably will know it. There was a lot of vehicles to rent at this location. From minivans, suv, sedans, pickup's and more. We couldn't really find parking because the lot was full (which is a good thing because there's a lot of options for cars to choose from) but we found a spot in the other side of the lot. When you first go in, check in at the podium and then sit down at the waiting area to be called. Hopefully you get lucky and get Jason as your customer service representative because he gives top notch service!!! You'll be happy to have rented from enterprise because of him. He made the whole experience great. 100% glad we met him. Will come back to rent again in the future. Also the car we got to rent was practically brand new with 3k miles on it and 2024. Huge trunk space because we wanted to go road-tripping with a car that was dependable. read more

This was a difficult moment for me having had my car stolen. Staff at Enterprise were welcoming and very helpful during this time. Unfortunately, I needed to extend my reservation and it was handled with ease. One less worry for me. I really appreciate the professionalism. I needed a ride to pickup my vehicle (it was found and got fixed) and was offered a ride. Check out was smooth. Thank you very much!! If there is a rental that I need, I usually go to Enterprise and definitely tell others to come here. read more

I want to say this is the most professional place. I was met with such kindness and attentiveness and professionalism. I entered the office which was cleaned and comfortable. I was greeted quickly and was giving information right away. I dropped my car off at Geno's and they came at picked me up in a quick time span. I shown the car and given the information I needed. I will always use this facility because they provided top notch service. The young man was a sharp dresser I believe his name was Jason. A tall blond handsome young man with personality to match. I was contacted my Lastasha and she was super friendly and professional. I promise you if you go here you won't be disappointed. They have the friendliness and productive staff. I observed how the whole staff were hard working and the team effort and respectful to all of their customers that were coming and going. Enterprise it was a pleasure to do business with you after leaving my car for collision repair at Geno. You guys are pretty awesome and deserve a raise. Thank you! read more

neverrrr enough staff!!!!! picking and returning the same... customer service is good but wait times will definitely vary!!!!!

20 people woo but no one can help!! The customer service is a negative -0 If my insurance company wasn't sending me here I'd never deal with them!! The employees just hangout at desk in front talking and ignoring customers!! They all need to be FIRED!! Enterprise if your reading this go check for yourself!! read more

Always a great experience. Ariya , Juwan and the rest of the crew are all excellent. Thank u all!

Enterprise had a failing grade in customer service in my humble opinion. If it were not for Julwan Brown and The Brown Dress Shoes Enterprise associate at the Antioch, CA location, this would have been a less than one star review. I started by renting at the Concord, CA location on Monument Blvd., after a car accident. My car insurance uses enterprise. But on my second rental, the manger became upset at me because I asked her why I was passed over when another person walked in. Needless to say she refused to rent to me. I called their corporate number, that the manager also refused to give to me, and that person tried to speak with the manager. The manager still refused. I was then told that the manager over her would call me immediately as I was stranded outside without a rental and was already going to be late for work. I waited and no call. I felt humiliated just standing there as the manager went back and forth with other customers saying things to them about me while inspecting their vehicles. I finally just called Lyft and their driver took me to the Enterprise in Antioch, CA. I waited in line and an associate took my info as I had reserved a vehicle on the way over. They quickly checked me in then walked me right to the vehicle and off to work I went. I returned to that same Enterprise multiple times over this last month and Julwan Brown and another associate who wears nice brown dress shoes (my wife says he's the one who looks like a model) are to be praised. If it were not for the consistent smiles, timely and courteous service, "Welcome Mr. Gonzales", handshakes, fist bumps, and other seemingly small gestures that go along way, this would surely have been a bad review. Especially after having been in a car accident and all the stress I've had to deal with, the financial burden... those two gentlemen made it much easier to get through. Thank you, Julwan and The Man In Brown Dress Shoes. I HIGHLY RECOMMEND THE ANTIOCH, CA LOCATION. By the way, the district manager of the Concord, CA store did call me back after I had called him twice and left voicemails, but no offer to even compensate me for the Lyft ride I had to pay for because of his managers bad day. Instead I was told to come to his other Concord, CA location and the manager there would get me the vehicle I needed for work. After the service I received at the Antioch CA Enterprise, I'd drive an extra 50 miles bypassing both Concord CA locations for that any day of the week, month, or year. read more

Renting the vehicle was a breeze and the customer service was exceptional. However, the initial presence of a strong weed odor in the vehicle was unpleasant, but thankfully it went away after a day or two.. read more

So my car was hit and my insurance used this particular location for me to get a rental during repairs! Top tier customer service! I believe her name was Aria. She was amazing! I've never had such a good experience with a rental car company. It's usually a headache. They didn't have a car for me right away so they went to a different location to pick one up and ordered me Tea while I waited! The location was clean. Each and every employee that I came across seemed genuinely nice and they truly went above and beyond! I was there for a long time and usually I would have been annoyed but the energy in there made me not even realize how long the wait was for the car. Great experience! People days be messed up, you never know how much you can help change that by being nice. I really appreciated it. read more

One of the best! LaTasha is so kind and professional. Even when it's super busy they are attentive and accommodating. Great job LaTasha my family thanks you and we appreciate awesome Customer service. read more

We came here with a toddler on a busy day after our family car had been t-boned and totaled. Even though there was a line, LaTosha and her coworkers got everyone through quickly and efficiently and were so nice and professional. They even let us borrow a chair from their break room. You could tell that all the co-workers here were working together to get done what needed to get done for all of us on a busy day, and so that vibe was also nice to witness just in general. Great teamwork and camaraderie here. This was actually our second time using this location of Enterprise when we needed a rental vehicle, and both times we have been happy with our service here. We will definitely keep using their services whenever possible, and recommend them to friends and family. read more

My car was in the shop, so I needed a car for a week. My insurance covered the rental, and they send me to Enterprise; My experience was really good, beyond my expectations, they offered transportation by appointment, (they send a shuttle driver to pick you up from your location to theirs) their employees are very friendly, caring and knowledgeable. The car you get to chose from a variety of options, the cars are clean and sanitize. The rental and the returned of the car was easy. read more

I have to say this location has superb location. I've had a rental for almost a month now and I've been here several times. Every single time I've had top tier service from all staff members. I couldn't think of any other place to go too. Keep up the good job guys read more

I rent from enterprise at least once per month due to work travel. I have recently had some of the best customer service experience from this location . The staff is friendly and knowledgeable about the vehicles they are renting . I booked for a full size car , however upon pickup there were none available. I was still able to rent a car and given possible suggestions/solutions to make the situation right . I appreciate the team for all their help . Will continue to rent from this location, I will just make sure to confirm they have the vehicle I want before pick up . read more

If i could leave ZERO I WOULD! Terrible customer service, incompetent management. Dirty unsanitary cars, Complained to corporate after horrible experience, received a call from the "manager" Brandon who offered 25% off and free upgrade to compensate. Promised to email, never received. Called for 2 weeks straight, left 4 messages for him no response. No surprise read more

Customer service is awful. Had an appoint to pick up a car weeks in advance. After arriving I had to wait hours while they wash cars. Sad part is, there was many others waiting as well. You would think they would have cars washed and waiting on the customers, not the other way around. read more

Enterprise Rent-A-Car - Long line of cars waiting to be washed while customers wait. - Car Rental Near Me - Antioch, California

Not sure if anyone has noticed but it seems that as of recent the cars that we have rented from Enterprise seemed sub par ... at the Oakland Airport the car had hole in carpet on the driver and passengers side. The vehicles are either terribly scratched or dirty. Yesterday we rented a Ford explorer and as we were on the highway it sounded like something was going to fall off. We also noticed the front plate was missing, we could have gotten a ticket . Today we took it back. The only other SUV we could rent had huge scratch on the bumper. What is going on? We pay money for using these vehicles. I tried 3 different Enterprises .... Time to change rental companies. I am glad I found out I can go ahead and use a different rental company. read more

This place is trash! Extremely unprofessional. Untrained staff. Lots of people standing around but no one really doing anything. What the hell is going on? It's rare that I take time out of my day to write a negative review but this is the worst rental car agency in the world. Nothing makes sense. We had an appointment to pick up a car at a particular time. We've been waiting almost 40 minutes. The staff just looks clueless. There are 3-4 employees in from with iPads to check in customers and only one woman working at a desk. This place is disgraceful. I would have never waited if it weren't for the insurance company reserving my rental at this location. I'm read more

I would live to give a HUGE SHOUTOUT TO ( Aria , Juiwan & ORLANDO ) for having some of the BEST customer service I havw received in years . Aria was very polite and professional over the phone , she helped me confirm my rental , was very knowledgeable about the things I was asking her . She was very patient with me and also arranged for a ride to pick me up and bring me down to get the rental car being I had no car at the time . My driver Omar was also very helpful he helped me out my child's car seat in the car and he has great patience all around a very man-arable person overall. Once I arrived at Enterpirse I was greeted by Juiwan , he was very respectful and even went and got my daughter some snacks while we were waiting in the lobby. He checked me in got all my information and got me into a car ASAP . I also needed a ride to the ATM and OMAR was by far such a gentleman and had so much respect for me and my daughter he made us feel right at home . He even went out of his way and got my daughter some ice cream , and I appreciated that gesture so very much. I said all that to say Enterprise you are doing great with you employees. And the men have manners and so much respect for the customers. It's really hard to come across that these days . I just want to thank you all again :) read more

Enterprise Rent-A-Car - The car I got to rent , very nice. - Car Rental Near Me - Antioch, California

Unfortunately this is the only car rental in Antioch now. Go to Brentwood!! Twice now they have tried to overcharge me due to their lack of inventory. If you reserve on the App or online they will try to put you in a more expensive vehicle and charge you. Any other place honors your reserved price and puts you in the closest vehicle matching your reservation. Customer service doesn't exist here. read more

Going out of my way to write a review about Mikayla. She's amazing and I hope if you come here you have the pleasure of crossing paths with her. I spent about an hour yesterday at Enterprise because of a few issues with my company rental. Mikayla's patience and positive attitude made my experience the best it could be. Thank you so much Mikayla for your time and amazing energy. Enterprise needs to promote this woman because she's the best thing to happen to this company. read more

1rented car was at the store over 11/2 hrs. Today is Saturday car is on a flat. Used my AAA store is closed to change the rental out. Do not know if ENTERPRAISE will credit my account. I can not drive with a donut in the freeway.z read more

This location has never disappointed me. Their service is top notch. Today an extremely personable young man walked me through my rental with good humor, kindness and efficiency. I've rented many times from this location, always with great success. Thank you! read more

Latosha and Juwan were very helpful in he process of getting me into rental before the holidays! Thankful for this enterprise location!

Soooo gieco sent me back to enterprise to get another vehicle and I'm so done with gieco and enterprise the person who called about my appointment gave me the wrong call back number so I'm like here we go so when I get there to get what is supposed to be a luxury vehicle the guy hiding behind the plastic booth was very rude and disrespectful kept telling me he could not rent me a car anyway I specifically told them no trucks so they thought it would be a good idea to put a HANDICAP person in a lifted truck with a bad transmission and some kind of chemical on the front window that makes it almost impossible too see out I might have to sue enterprise if something happens or maybe I should try to buy this location and fire everyone that works there almost everyone there are a few good employees there read more

After responding to Chris M request to contact them when somebody came on the chat and asked me for more information as I was providing it they disconnected me so I'm wondering if the people from the Antioch location are now running that part of the company as well? I contacted the company through the chat box and after going through five people and explaining myself five times I keep getting disconnected. I didn't want anything but an acknowledgment of the problem to have the problem resolved so that I can continue to be a good customer and get the great customer service that enterprise is capable of read more

I normally have a wonderful out come here! With regards to 2 incidents with the Area Manager Alejandra She's not nice friendly helpful or customer friendly. The rest of the staff 5 stars Alejandra 1 read more

I feel like I got robbed!! I rented a car Saturday for my birthday weekend. When I picked it up the guy sat in it and started it up. He sat there while checking the mileage. When he got out he said" the seat is a little wet let me get you a towel " I thought it would be fine. I went home, showered,hair,makeup and new dress ready to go to Capitola. Drove to Pleasant Hill to pick up my daughter and by the time we got to Walnut creek to pick up my niece our new clothes were soaking wet! We picked up my daughters car and took the rental back to my house (they were closed by then) I had put 40$ of gas and never used the car. So they refunded 1 day. Charged me $100 and got a half tank of gas. Update: They contacted me and refunded the rental in full. read more