Nissan Pathfinder was a great drive on our road trip. The insurance was surprisingly HIGH! They get you if you need full coverage. Unlike Enterprise where you only have to buy one option for $32.00, Avis/Budget (not so Budget) makes you buy two options for full coverage, a total of $51.00, EXTRA a DAY!!! I told the agent the inside of car was dirty and had a smell, which turned out to be a moldy sandwich and chips. He didn't even apologize. Good luck if you're renting from them. I will definitely shop around and PRICE THAG INSURANCE!!! read more

I made a reservation for a specific day and called the day before pickup to adjust my pickup time by just one hour. When I spoke with the person who identified himself only as "Hudson," claiming to be the owner, I was told that a car might not be available at the old or new time because they were waiting on returns from the airport. This was surprising, as I had not been informed of any availability issues when I originally booked. I tried to understand at what point I would have been notified, especially considering the possibility of needing the car at the exact time it was reserved. Instead of addressing the concern, he told me I could make a reservation somewhere else. There was no understanding, no empathy, and no indication that he cared about the inconvenience. What if no other cars were available in the area? His only alternative suggestion was to go to the airport--an option that is typically much more expensive. Based on this experience, I would not attempt to rent from this franchise again. read more

Maria F. was nice, polite, and professional. I can't remember her helper's name but he took photos of the car and was very polite also. Had no problems getting or returning the car. Thank you. read more

I'd rather walk than rent from this location again. They do a very poor job of explaining charges and only disclose important details after you've already been billed. The lack of transparency feels misleading save yourself the headache and choose another rental company read more

Do NOT rent from these people they are scammers they added a fee of $275 saying car had a bad odor . Son of owner looked over vehicle and drive it around the back of building and verbally confirmed there would be no additional charges that vehicle was good. Today o received my credit card bill and they added on $275 for a cleaning fee this rental place is under ownership and Maria refused to refund that money after I requested. They are dishonest and will never rent from these people again I wish I could give them a 0 star review read more

THE ULTIMATE worst car rental Experience ever. So first off I'm a AAA member, but my sis reserved the car. After calling AAA she mentioned the rep at the car rental place could add the discount since I told her we had reserved already. (Well she said she couldn't at this car rental place) that's that. We Moved on - it is what it is. We go outside to the car to do the walk through to check for dents and dings and that goes well. My sister and myself met there in our own car so neither of us were taking the car at the time; however, we decided to check the inside before leaving. Key Fob doesn't unlock the door without putting the key in the door to unlock it. I go inside and the lady says she doesn't have another key OR another car for us to take in place of that car. Smh. We are leaving at 5a the next morning and I had things to do that evening on top of packing to travel home for my grandmothers funeral so no time to cancel this reservation and try to book another. That's that - we move on. We come to pick up the car later that night so we'll be ready to hit the highway the next morning & lights are on on the dash. Next morning (Friday), we hop in the car "maintenance required light is on and the low tire pressure light. We stop at QT add air for idk how many round of air cycles and the light is still on. Reminder, it's 5a NO tire stores are open and we are paying for a rental expecting ZERO car maintenance as we travel. So now we are trying to map out where will we stop on our 9 hour trip to so far maintenance. Not only that what maintenance is required on this car? These lights stayed on the ENTIRE trip. Imagine driving 9 with that in the back of your mind. Going and coming those lights were on. Also, this car beeped EVERY time you crossed a lane. Yes I'm aware this is a need car feature but where is the OFF button! 3 beeps EVERY time we changed lanes. Super annoying. Lasted the ENTIRE trip. Lastly, the hours. The lady checking us out knew we would be returning the car on Sunday. No mention of them closing at 12p on Sunday and nor did she notify us that if we didn't make it back before closing we'd be charge for an extra day. So on the way home on Sunday we go online to check and notice they close at 12. We left north Mississippi at 9a. No way to make it before 12. So just bc this location hours are 12noon we are charged a full day without the options to take it else where. What's the point of the night drop box with the info slip to show what time you dropped it off? Oh, maybe bc if we would have dropped it after Midnight that would have been an extra charge on top of the "closing early on Sunday" Extra day charge. $300 to take a car from Friday to drop off on Sunday. Ridiculous! Never will I ever go back to that location and any other for that matter. From the key fob to the dashboard lights and the Sunday hours that's plenty of reason to not take my money there and I could have rented this exact care for less than $200. Save yourself some & take your money somewhere it's valued and you're not given the bottom of the barrel service. read more

Avis Car Rental - Dashboard the entire trip from Grand Prairie to Amory, MS! - Car Rental Near Me - Grand Prairie, Texas

Do not rent from here I repeat do not rent from here. YOU WILL REGRET You will book a reservation and the day of 30mins before pick up they will say they have no cars available. This ha happened 3x now. Asked for refund was told they can't provide it. A SCAM. Rude customer service, destroyed plans and money lost. save your time, book enterprise read more

Make a reservation days in advance only to show up and they don't have any vehicles available. Employees response was "well hopefully they bring back some vehicles tomorrow, but I'm not sure ". Then he offers a Tesla, oh but it's not charged. Why the hell would you offer an electric vehicle with a dead battery. A whole new kind of stupid at this location read more

Was not a pleasant experience, overcharged me , I had to call to correct. The deposit was overinflated with a major Corporate account and major credit card on file. Never again will I use this company. read more

Don't ever rent a car in this place. They are not trustable. I reserved a car for a month ahead, I planned everything for my vacation with family and they waited until the last day and told us they did not have any car. This is bad management and they don't care about their customers. They would not even deserve one. If there were a zero, I would give it to them read more

This location is the worst Avis rental location that I've used. We had to wait for an hour or so to get our van. When we got it , the can was not fully cleaned . Also when we returned the vehicle , we were charged $250 cleanup for a few sun flower seeds that were left on the floor. They are short staffed and need help! read more

DO NOT USE THIS LOCATION. I REPEAT. DO NOT USE THIS LOCATION!!! You've been warned. Reserving a car is pointless. I needed a car to attend a funeral. I walked 30 minutes to get to the location only to be told that there are no cars available. My reservation was at 9. They open at 8. They could have called to inform me of this nonsense. As I'm walking out, they call me to tell me that there are no cars available. NO SH!T. I do not recommend this location at all. read more

This place should honestly just shut down. How sad that they are repeating the same mistake and never learning from it. If there are NO cars available then WHY NOT REACH OUT TO THE CUSTOMER AND TELL THEM?! Instead of having them come morning of to find out?! This is just ridiculous. read more

Not allowed to give zero stars. Sitting in parking lot at 815am because no one is here to open the doors. 5 people waiting to get inside. Called customer service and was hung up on. read more

Great business if you're at the airport. This local spot is not so great. They rent cars & show availability online BUT........wait for it. You wait for cars to arrive from the airport. Really?! The best part (no not really) is upon my arrival to get my reserved car; 10 mins prior to my reserved time the car hadn't left the airport. Yikes!! #Go2Airport read more

Awful experience. Appointment at 8 am on Saturday. Waited 15 minutes for the OWNER to show. He had customers lined up at the door. Go anywhere else, just not here!! read more

DO NOT RENT FROM THIS AVIS they are unprofessional and conniving. I rented a car for one day and was charged a $27 late fee because the incompetent agent checked in my car at 11:13. Even though I brought the car back at 1040am. I rented the car the day before at 1035am. She drove the car around and told me I needed more gas in the tank .I came back and she took the car keys again and drove. Came back and told me there was a crack in the windshield. It wasn't a crack it was more like a dot of white paint. The gas station was 3 min away. Why was my car checked in at 11:13? It didn't take me 33 minutes to get gas but that was her argument of why she charged me the $27 which is BS. Why was I penalized for her taking care of a customer before me because she had to call the manager to ask questions and asked me to wait until he called back?. The next morning I returned to talk to the owner and was told that AVIS doesn't have an hour grace period its now 25 min....lies all lies. I called the 1800 number and was told the grace period is an hour. I was also told what I explained makes sense but he has to backup his employee so he wouldn't have to work 7 days a week...WTF! What does that have to do with good customer service. If he gave me a credit he would have had to admit his employee made a mistake and by the conversation that wasn't happening. Who knows what other tactics they use to try to get extra money. read more

Upgraded from intermediate to suv. Great customer service and the workers are super personable. The first car I rented had a warning light for an oil change and they exchanged it the next day worth no hassle. Thanks ladies! ! read more

DO NOT RENT A CAR FROM THIS LOCATION My car was in the shop, rented a car to get me back and forth to work until mine was repaired. When I got in the car it was dirty, dog hair in the back seat, tire pressure light on and another warning light. Went back to tell the agent and he told me to go get in the line at the Discount Tire across the parking lot and they would check it out and then said he was busy and if I wanted it cleaned I needed to wait another 30 minutes. Well I did not think this was my car and I had to service the car also, in addition paying them a rental car. The agent was very rude, unprofessional and no customer service skills. He argued with me when I rented the car and unfortunately he was there when I returned the car and he argued with me again, his only solution was to call corporate as though he did not care about his job. So, when I did call corporate, I suggested he be fired since he did care why should I. Customer Service is very poor and cars not clean or maintained. read more

This is the worse car rental place out of all rental establishments. I reserved a car through the insurance of the guy that rear ended me. Get to this place, waited 2 hours, and the manager, Quincy, never would honor the rental or the reservation. Mind you, there is a sign posted on the wall that states "Insurance Replacement: Ask about our insurance placement services". This is truly false advertisement because in reality, it won't happen. This Avis, in Grand Prairie, TX (off of I20, GP7), wouldn't even honor the insurance rate for the car rental. Quincy has the most HORRIBLE customer service I have ever experienced. NO ONE needs to use this company. I then went across the street to their competition, which is Enterprise. I was greeted in a professional and warm manner and I was placed in a rental car within 30 minutes. read more

Avis Car Rental - Car Rental Near Me - Grand Prairie, Texas

I have rented from Avis and this location for a long time and have even used them for business which my company has a preferred account with them. Well I rented a car for vacation. Checked the car over with scratches on the outside and sunflower seeds in the inside. I asked the guy checking the car to check it off on his sheet and asked him why the car was not vacuumed. He said it was. Well when I returned it I was greeted by the Agency Operator saying there was some sand in the front carpet and back. He said it needed to be vacuumed or I would get charged $75 or up for detailing. I took it to the car wash place and vacuumed it for 75 cents and less than two minutes. What detailing? He was very condescending and did not really care to listen. Will never go back to that place. read more

Recently rented a truck and did not have any issues, The team are always helpful and professional. Good place to rent vehicles

I rent from here a lot only because they are my only option close to my house. They are way under staffed. Will never get anything quickly. Most of the time they have 1 person doing everything. Not a good location at all. Staffing up would resolve a lot of the problem. Plus they are about 2 times the cost they should be. read more