Great service at this small location! I was a bit…read morediscouraged when I saw the outside looks of this place- it looked a bit downtrodden- but the service, the good information and kindness of the guy who took care of my issue were excellent- plus they had my replacement care waiting for me! So once my turn came around (there was once customer ahead), he took care of me, checked the old car in: it needed oil And a tire was going down- and gave me a new car to continue our excursion. In all it must've been 30 minutes which is fantastic considering other times when I've had to wait forever... and there was a customer already waiting after me, so the location keeps very busy. Thank you for quick service! Enjoy.

They were late to open. Car I reserved not available and charged more for the only cheap car they…read morestill had available. Not a lot of options over here. Prob rent from somewhere else if you have the op. On top of that car was dirty

I wanted to recognize the outstanding job that Manager Jonathan & his team members, Landon &…read moreSamuel, did during my recent visit. Near the end of their shift, a large crowd of customers came in all at once, & they handled the situation with professionalism, efficiency, & a positive attitude. Despite the unexpected rush, Jonathan kept everything running smoothly & ensured that customers were taken care of. What stood out most was his thoughtful gesture of offering bottles of water to everyone waiting, which was greatly appreciated & showed excellent customer service. Landon, Samuel, & a couple of ladies also worked incredibly hard to keep up with the demand while remaining friendly & attentive. The teamwork, communication, & dedication displayed by all the employees turned what could have been a stressful situation into a positive experience for us. This team is a great example of exceptional customer service, & they deserve recognition for their hard work & commitment to their customers.

Horrible customer service! The Guy with glasses that's blading was rude and not helpful at all. If…read moreyou don't like your job quit and do something else.

What a treat this experience was! I have only rented one car in my lifetime about 20 years ago; was…read moreanxious about what to expect and I was pleasantly surprised. I paid for a small car but once we got there after our plane landed at 3pm a nice, upgraded truck was available. We heard horrible reviews with the airport enterprise, so that's why we decided to go with this location. For this trip to Texas, our family of 4 had to take a uber from the DFW airport to this enterprise location (about 10 mins) to pick up the car. I mentioned that to the front desk person, she said, 'we can give you a ride when you need to go back to the airport, no charge'! She saved us at least $40 not having to take the uber once we returned the car. Overall, we were extremely satisfied with the quality of the vehicle, customer service, affordability, and just down right friendliness from everyone we encountered. This whole trip has renewed our faith in humanity and hospitality. Texas was wonderful and I can't thank this location/people enough for contributing to such a great trip and money well spent!

I have been a customer at this location for quite some time. I went there the other day to make a…read morereservation. Because of my past history I thought I would be given some type of consideration as far as price was concerned. Unfortunately the price to rent a car for approximately 3 to 4 days was more than what a round trip airline ticket would have been to go to this particular City in state. Enterprise as well as other car rental businesses better start giving consideration to their customers that have been loyal to them. Instead of trying to fleece your flock price wise. You need to consider your customer service skills to cater to your loyal return customers. As far as your automobiles are concerned, I've never had an issue. Your automobiles that you have rented me in the past have done very well. It's time for you guys to be different than the other car rental places. Management needs to wake up!

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

Id stay away if were you…read more super rude staff they definitely act like your business isn't wanted.

Montana saved my day. I rented a car in SAT but it turned out to be a POS. I had to put air in the…read moretire daily. Each morning it was flat. Montana's location was flat out of cars but was able to bail me out with a Suburban as a replacement. This dude went above and beyond to help a brother out. Thank you again!

Ths location was one of the best l.. they did everything in they power to help me out.. i will…read moredefinitely be doing business back at this location. Mr. Randy and ms. Leanza needs a raise.. its hard to find good people these days please take care of them!!!!!

I dropped my vehicle off July 11 at the adjoining Service King for repairs and proceeded next door…read moreto pick up my rental car. Corey was very pleasant & efficient in processing my paperwork. All ran smoothly until I returned that Saturday to return my rental & pick up my car from Service King. To be clear, I have no complaints about Enterprise. Cory processed my pick up and drop off and was great on both ends. However, the system in place between Enterprise and Service King needs to be more streamlined on the weekends. *See below for Service King's review* I dropped my vehicle off for repair on Wednesday, July 11th & was notified that it was ready for pickup Friday afternoon. I came that Saturday morning to pick up my vehicle and discovered that there was a discrepancy in the repair and no mechanic was available to address it at the time. At this point, I had already relinquished my rental car to the adjoining Enterprise car rental store (takeaway: wait until after). Apparently, on the weekends there is no one there to authorize Service King assuming responsibility for a rental when your vehicle repair is not up to par. When it was determined that I would have to leave my car for additional repair, I was presented with two options: Leave my car and incur the cost for another rental or take my car and bring it back for repair on Monday when the necessary personnel would be available to sign off on Service King providing the rental. Neither of those options were acceptable to me. At the very least, there should have been someone on call to provide the needed authorization. At no point should I, as the customer, be responsible for assuming cost when a repair discrepancy existed on their end. Cory & Brian of Enterprise, while very empathetic, were unable to provide any assistance because they needed the authorization form in question. Ultimately, a Repair Tech happened to arrive and was able to make the necessary adjustments while I waited. I would add that Carlos of Service King was very polite. There were simply very few options. When my car was assessed the second time, I was pleased with the results. It goes without saying that a policy change should be implemented. After all, what would have happened had the Repair Tech been unavailable? Overall, I'd probably use this location again for my car repair needs. It's close by and I have used them in the past with no issues. But, if the business is open, the services provided during the week should be available on the weekends, as well.

I am getting my car fixed and my insurance made the reservation for me to pick up a car at…read moreEnterprise on Carrier Pkwy in Grand Prairie Tx. I received a phone call from John from the store, informing me that the reservation had been made and if i want to confirm. I told him yes. He preceded to inform me of the information that my insurance company had given him and told me what my rate would be. He asked me did I know how long I would need it, I told him pep boys said probably 2 weeks or less. I told him i wad aware that it would go over the 450 allotted to us.. so lets do it for 1 week and if we needed it longer, I would be prepared to pay out of pocket if needed at that time. So he gave me my total. I askec again, how much would I have to pay up front? He told me. $440 and we set the appointment for 5:00. So we get there, only to be confronted with a totally different person and a totally different situation. Now the price has jumped to $860!! To make a looooonger story short... I was basically told by the manager that she can see where the young man made a mistake on misquoting us the price, but there was nothing that she could do and I could either pay the 860 or cancel the reservation. Now mind you, we are standing there with no car.. I was like ma'am, I have to plan for this I don't just have an extra 800 dollars sitting around smiling. If i would have known, I could've either planned for it or went a cheaper route. They told me, well ma'am you have a nice day because we can't help you. There plenty more to the story, but just know, the day of customer service is over. It's all about money, and they could care less if and when we got a ride home, they just wanted us to either pay the money they required or get out of their business! Looking for customer service only businesses from now on!!

I just want to take a moment to discuss how disrespectfully Fransico and his team handled the…read moresituation at this Enterprise which occurred on November 11th. I informed the front desk staff that I was being harassed by my ex-boyfriend, and despite clearly being in danger, no one took initiative to intervene, assist, or even call for help. Whether they felt it "wasn't their place" or not, I was a single Black woman surrounded by multiple male employees, and not one person stood up for me when I was physically assaulted right in front of them. After being attacked, stripped of my glasses, and having my belongings taken, destroyed, and thrown into a field behind the building, I was left with no vehicle or support. Instead of showing any level of compassion, concern, or basic human decency, I was told that I was "bad for business," flagged from renting at their location, and possibly other locations as well. Meanwhile, his employee stood by recording and laughing while I was on my hands and knees, crying and unable to see. This is not only unacceptable, it is negligent, discriminatory, and emotionally damaging. No customer, especially a woman in distress, should ever be treated this way. Because of the severity of this incident, I do intend to pursue legal action.

Just dropped off my car rental this morning, that I drove from Port Isabel to Arlington. This is…read morethe second time, I've used this location, and have never had an issue. Hannah, and Brian were very friendly, very professional, and helped me out right away. If I come back up to the DFW, I'll definitely get another car rental from this location... Thank You Hannah & Brian !!

I called and they answer the phone right away, they open right at 7 AM. Monique was awesome,…read morefriendly super informative and fast. They have a great selection of cars SUVs ranging from Tesla, Chevrolet Kia's Toyota's and more. If you wanna get in and out and get a great price I suggest you go here.

ZERO starts they are liars and thief's…read more my rental was available 4 hours late. I was notified 10 minutes before pickup. once the car was available, I was told to comp for the late rental gas would be free. and then I was charged $115 for gas (an entire tank would have cost me $30 to fill up so I obviously did not return on empty or any reason other than i was told it would be covered). customer service said I had to wait over 24 hours before I could submit a claim. so I waited and then when I called back I was told they couldn't do anything since it had been greater than 24 hours. I contact corporate with no response. the local facility told me "it's corporates problem we can't help" they have to steal your money in order to stay in busy. no wonder they had to merge with budget. never again. just spend the extra $10 and rent from enterprise. $250 to have a car for 5 hours is insane.