Great service at this small location! I was a bit…read morediscouraged when I saw the outside looks of this place- it looked a bit downtrodden- but the service, the good information and kindness of the guy who took care of my issue were excellent- plus they had my replacement care waiting for me! So once my turn came around (there was once customer ahead), he took care of me, checked the old car in: it needed oil And a tire was going down- and gave me a new car to continue our excursion. In all it must've been 30 minutes which is fantastic considering other times when I've had to wait forever... and there was a customer already waiting after me, so the location keeps very busy. Thank you for quick service! Enjoy.

They were late to open. Car I reserved not available and charged more for the only cheap car they…read morestill had available. Not a lot of options over here. Prob rent from somewhere else if you have the op. On top of that car was dirty

I wanted to recognize the outstanding job that Manager Jonathan & his team members, Landon &…read moreSamuel, did during my recent visit. Near the end of their shift, a large crowd of customers came in all at once, & they handled the situation with professionalism, efficiency, & a positive attitude. Despite the unexpected rush, Jonathan kept everything running smoothly & ensured that customers were taken care of. What stood out most was his thoughtful gesture of offering bottles of water to everyone waiting, which was greatly appreciated & showed excellent customer service. Landon, Samuel, & a couple of ladies also worked incredibly hard to keep up with the demand while remaining friendly & attentive. The teamwork, communication, & dedication displayed by all the employees turned what could have been a stressful situation into a positive experience for us. This team is a great example of exceptional customer service, & they deserve recognition for their hard work & commitment to their customers.

Horrible customer service! The Guy with glasses that's blading was rude and not helpful at all. If…read moreyou don't like your job quit and do something else.

What a treat this experience was! I have only rented one car in my lifetime about 20 years ago; was…read moreanxious about what to expect and I was pleasantly surprised. I paid for a small car but once we got there after our plane landed at 3pm a nice, upgraded truck was available. We heard horrible reviews with the airport enterprise, so that's why we decided to go with this location. For this trip to Texas, our family of 4 had to take a uber from the DFW airport to this enterprise location (about 10 mins) to pick up the car. I mentioned that to the front desk person, she said, 'we can give you a ride when you need to go back to the airport, no charge'! She saved us at least $40 not having to take the uber once we returned the car. Overall, we were extremely satisfied with the quality of the vehicle, customer service, affordability, and just down right friendliness from everyone we encountered. This whole trip has renewed our faith in humanity and hospitality. Texas was wonderful and I can't thank this location/people enough for contributing to such a great trip and money well spent!

I have been a customer at this location for quite some time. I went there the other day to make a…read morereservation. Because of my past history I thought I would be given some type of consideration as far as price was concerned. Unfortunately the price to rent a car for approximately 3 to 4 days was more than what a round trip airline ticket would have been to go to this particular City in state. Enterprise as well as other car rental businesses better start giving consideration to their customers that have been loyal to them. Instead of trying to fleece your flock price wise. You need to consider your customer service skills to cater to your loyal return customers. As far as your automobiles are concerned, I've never had an issue. Your automobiles that you have rented me in the past have done very well. It's time for you guys to be different than the other car rental places. Management needs to wake up!

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

great service, very recommended. nice Cadillac clean, professional service…read more Arrived on time and safely got me to my destination

Montana saved my day. I rented a car in SAT but it turned out to be a POS. I had to put air in the…read moretire daily. Each morning it was flat. Montana's location was flat out of cars but was able to bail me out with a Suburban as a replacement. This dude went above and beyond to help a brother out. Thank you again!

Ths location was one of the best l.. they did everything in they power to help me out.. i will…read moredefinitely be doing business back at this location. Mr. Randy and ms. Leanza needs a raise.. its hard to find good people these days please take care of them!!!!!

Enterprise Left My Family Stranded - No Help, No Notes, No Accountability…read more I don't write reviews often, but what my family and I experienced with Enterprise Rent-A-Car deserves to be called out -- loudly. While traveling through a remote area of Mississippi, our rental car got a flat tire. We had two dogs, heavy luggage, and no access to rideshare services like Uber in that location. We called Enterprise Roadside Assistance multiple times, only to be forced to repeat the entire story over and over again because no notes were taken or shared between agents. Each rep -- clearly reading from a generic script, possibly from another country -- showed no urgency, no ability to act, and absolutely no awareness of the seriousness of our situation. We were passed around and placated, but not once were we helped. At one point, an Enterprise representative had the audacity to tell us to call the police for a ride. This response was not only dismissive but unacceptable -- Enterprise should have been responsible for helping us, not pushing us onto local authorities. Eventually, a tow truck arrived -- and took the car, leaving us behind stranded at the gas station in a remote area of Mississippi with all our belongings, pets, and no way to get to safety. Let me say that again: Enterprise took the car and left us abandoned at a remote gas station off the highway in Mississippi. Enterprise offered no ride, no replacement vehicle, and no support. It was only thanks to the kindness of the tow truck driver, a third-party contractor, that we were rescued -- he returned later, after his job was done, to take our family to a hotel in the dark. We were stranded over 5 hours before he returned. Which is not his fault, it simply speaks to the lack of help Enterprise provided. And it didn't stop there. When we finally got a replacement vehicle and returned it days later, the branch manager offered zero sympathy. No apology. No accountability. Instead, she just voided the rental transaction entirely, as if pretending it didn't happen could erase what we went through. Not even a "Sorry this happened to your family." This was not just a customer service failure -- it was a complete systemic breakdown in responsibility, safety, and basic human empathy. Enterprise abandoned a family with pets in a dangerous situation and couldn't even be bothered to say "we're sorry" afterward. Enterprise: you failed us on every level. You endangered our family, dismissed our concerns, and erased our experience like it never happened. If you're considering renting from Enterprise, don't. When things go wrong, they are nowhere to be found -- and worse, they won't remember you even called. You're on your own.

This place is unprofessional. I made reservations online. Then same day and next day called…read moremultiple times each day for questions on reservation no one answer the phone ever. The automative puts you on hold then says no one is available and you can't leave a voicemail!! The clerk is not doing there job cancel my reservation going to another enterprise.

I just want to take a moment to discuss how disrespectfully Fransico and his team handled the…read moresituation at this Enterprise which occurred on November 11th. I informed the front desk staff that I was being harassed by my ex-boyfriend, and despite clearly being in danger, no one took initiative to intervene, assist, or even call for help. Whether they felt it "wasn't their place" or not, I was a single Black woman surrounded by multiple male employees, and not one person stood up for me when I was physically assaulted right in front of them. After being attacked, stripped of my glasses, and having my belongings taken, destroyed, and thrown into a field behind the building, I was left with no vehicle or support. Instead of showing any level of compassion, concern, or basic human decency, I was told that I was "bad for business," flagged from renting at their location, and possibly other locations as well. Meanwhile, his employee stood by recording and laughing while I was on my hands and knees, crying and unable to see. This is not only unacceptable, it is negligent, discriminatory, and emotionally damaging. No customer, especially a woman in distress, should ever be treated this way. Because of the severity of this incident, I do intend to pursue legal action.

Just dropped off my car rental this morning, that I drove from Port Isabel to Arlington. This is…read morethe second time, I've used this location, and have never had an issue. Hannah, and Brian were very friendly, very professional, and helped me out right away. If I come back up to the DFW, I'll definitely get another car rental from this location... Thank You Hannah & Brian !!

I called and they answer the phone right away, they open right at 7 AM. Monique was awesome,…read morefriendly super informative and fast. They have a great selection of cars SUVs ranging from Tesla, Chevrolet Kia's Toyota's and more. If you wanna get in and out and get a great price I suggest you go here.

ZERO starts they are liars and thief's…read more my rental was available 4 hours late. I was notified 10 minutes before pickup. once the car was available, I was told to comp for the late rental gas would be free. and then I was charged $115 for gas (an entire tank would have cost me $30 to fill up so I obviously did not return on empty or any reason other than i was told it would be covered). customer service said I had to wait over 24 hours before I could submit a claim. so I waited and then when I called back I was told they couldn't do anything since it had been greater than 24 hours. I contact corporate with no response. the local facility told me "it's corporates problem we can't help" they have to steal your money in order to stay in busy. no wonder they had to merge with budget. never again. just spend the extra $10 and rent from enterprise. $250 to have a car for 5 hours is insane.