Rented a standard SUV through Costco. I did not expect a nice flashy new car, but a 2019 Nissan Murano with 62000 miles definitely was not good. There was a huge dent on the windshield, and the windshield wiper is not clearing clean. The gas gasket was not connected to the gas opening. The inside was not cleaned 100%. The staff at least was nice. However I will try to rent from Alamo in the future. Last time when I rented a standard SUV through Costco/Alamo, I got a brand new Acadia with only 11 miles on it. The price I paid Avis is definitely much cheaper than I expected. Not sure if it's because the system knows I booked through Costco that I ended up with the Nissan. Will try to stay away from Avis unless the price difference is huge. read more

I am extremely dissatisfied with my recent experience with Avis Car Rental Newark Liberty International Airport After returning my rental car, I realized I had accidentally left behind my Apple iPad. I reported it immediately through the Lost & Found process and submitted a ticket with every piece of information that could possibly help identify the device. I provided the serial number, a detailed description, photos of the protective case, and all requested information. I even placed the iPad in Lost Mode, which displays my contact information and a reference number on the screen, making it easy for anyone who found the device to identify and return it. Fortunately, my iPad was fully charged when it was left behind. Through Apple's Find My feature, I was able to track its location, and for nearly 10 days after I reported it missing, it continued to show as being at the same Avis rental location where I had returned the vehicle. Based on this information, I know the iPad was at the Avis facility, yet despite providing this information to your team, no one was able to locate or return it. It has now been more than two and a half weeks, and despite numerous calls to both Avis Customer Service and the Lost & Found department, I have received absolutely no meaningful assistance. Each time I contact Customer Service, I am instructed to call Lost & Found. I have been given multiple phone numbers, but they all lead to the same frustrating outcome. After entering or providing my reference number, I am simply told that the reference number does not exist, and the call is disconnected. When I call Customer Service back, I am sent through the exact same process again. I have been caught in an endless loop with no resolution, no accountability, and no one willing or able to help. This has been one of the most frustrating customer service experiences I have ever had. I understand that lost items cannot always be recovered, but what is completely unacceptable is the lack of communication, the broken support process, and the inability to reach anyone who can actually assist. Given that I could verify the iPad's location for days after it was reported missing, the lack of action from Avis is especially disappointing. As a result of this experience, I have lost confidence in Avis and will never use your services again. I will also share my experience with friends, family, and colleagues so they can make informed decisions before renting from Avis. In addition, I intend to recommend that my company's corporate travel program reconsider its relationship with Avis and explore alternative rental providers for future business travel. I sincerely hope Avis reviews and improves its Lost & Found and customer service processes so that other customers do not have to endure the same experience. read more

I rented a car at the airport requested an EZ Pass for the vehicle which was $130. The agent upon check in asked me if I still wanted the EZ Pass and I said yes. Got in the car headed on Turnpike and upon exiting I saw that the toll show unpaid. I looked at the windshield a saw that only the bracket for the EZ pass was mounted, but no actual device.UNACCEPTABLE read more

0/10. I would not recommend Avis. I rented a vehicle for a work trip from June 15 (1:46 AM), picking up at PHL and returning at EWR on June 16 (2:44 PM). The vehicle contained a half-eaten burrito in the passenger door, a Gatorade bottle behind the passenger seat, and another bottle containing black liquid in the rear cup holder. I was then charged for 21,854 miles despite driving only 268 miles, resulting in a bill of $8,270.31. When I called on June 17, customer service representative Akilya told me a refund request had been submitted, estimated my corrected total at $179, and stated I would receive a corrected receipt by June 18. When I called again on June 19, customer service representative Pablo informed me that no refund request had actually been submitted, restarted the process, and provided a different estimated total of $199. As of June 21, I still have not received a refund or a definitive resolution. A dirty vehicle, an $8,270.31 billing error, conflicting information from customer service, and an unresolved case nearly a week after the rental ended make this one of the worst rental experiences I have had. read more

During our recent trip to New York, we rented the car through online. Online placing orders were seamless. However, we had quite an interesting experience at the rental place. Here's in short summary: - long lines although we were at the airport around 6am. - switched car three times because guest car had so many dents, car had maintenance light on and second car with flat tire. Oh boy, third car was a charm. However, each time we had to switch had to wait for someone to help us since there was a long line. They need to hire more staffs to help customer's . read more

Really bad experience and to avoid, those who work there are incompetent and even try to scam the customer (as happened to us) not following the company's practices and rules. It happened to us that by paying a higher amount than the one that had been pre-established we were not even given the coverage from the damage. read more

I had the best experience at this Avis preferred desk at Newark International Airport. Shout out to Carlos D for helping me out when the app wasn't allowing me to make a reservation directly. The rates that day were ridiculously egregious, and I was about to walk away and find another mode of transportation home but Carlos wouldn't let me walk away without a car! His Customer service is incredible and his professionalism definitely helped ease my anxieties of travel. He helped me find a reasonable rate and made my experience at Avis absolutely wonderful. Thank you so much to Carlos again for helping me out during a sticky situation. We need more people like this!! I come from Customer Service as well, so it's greatly appreciated. read more

I was given a "free rental day" by Avis as resolution for a prior dispute. After finally deciding to use it, I discovered it was not free. I was charged taxes and an undisclosed $0.25 per mile. These conditions were not explained when the offer was made or accepted. Mileage charges completely change the value of a rental and make the term "free" misleading. This was offered as compensation, not a promotion. If you're offered a "free" rental from Avis, ask very specific questions -- because it may cost you more than expected. Extremely disappointing way to handle dispute resolution. read more

The rudest rental spot I've ever encountered in my life!!! No communication, they just have you waiting and waiting. Customers were angry and running out of patience. Very unprofessional! If you can avoid do so. read more

Avis Car Rental - Car Rental Near Me - Newark, New Jersey

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This AVIS is huge upgrade from old location. Car was ready and I got text with spot location and exit pass. No lines, no talking to attendants to get out of the garage. Well done. Take note all locations need to follow this!! read more

Avis Car Rental - Quick pass to exit - Car Rental Near Me - Newark, New Jersey

Absolute horrible experience. From sexist comments by the female supervisor to not following the policy as set forth by corporate. I have been renting about 15 to 20 cars a year from Avis, but will no longer after my recent experience. I've asked for follow up from both the local manager and corporate. Absolutely no response. I am contemplating at slander suit against the company for the sexist remarks the employee made. read more

The car itself was modern with only a few minor exterior dents. The interior, however, was so dirty. Employees didn't bother to wipe down or remove any trash from the vehicle prior to renting it to the next customer. The only reason I would give this Avis three stars would be the convenience of drop off and newly renovated location. read more

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There was a wait as people had their travel plans diverted and tried to get a car rental. Pickup was easy and drop off was even better. They have an e-toll so you can do a daily rate or have a plan. Just depends on where you're headed and they'll bill you after. Ms. Claudia is amazing!!! She was super helpful and very kind. She made the process super fast. Like I literally counted how many mins per person was with an agent and it was every 7 mins. I enjoyed my experience. Thank you Ms. Claudia. read more

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Attentive. Friendly. Helpful. Made sure we got the right car for our trip. We were a group of 7 traveling a long distance so needed a big car with enough luggage space. We had issues with the first car - the alignment was off- so we came back and they quickly got us a different car, no questions asked. The second car had enough passenger space but no luggage space (this is a common issue with Expeditions) So we asked for a minivan and right away they got us a practically new minivan. It was a great car and we had a great trip. They were very helpful and friendly as we were getting everything worked out. I don't expect things to be perfect but I do expect problems to be solved and they did that well. read more

$121+ $35 gas fee= simple compact Nissan rental car fee for 2 hours from Newark airport to Middletown NY. That included my military discount. Look at all of the random fees. DO NOT RENT FROM AVIS Estimated Total (USD)$121.57 Base Rate$80.99 MileageUnlimited Rental Options$0.00 Equipment & Services $0.00 Protections & Coverages $0.00 Discount Codes Fees & Taxes$40.58 Concession Recovery Fee (11.11%)9.14 Concession Recovery Fee Surcharge-0.50/day0.50 Customer Facility Fee-7.88/day7.88 Domestic Security Fee-5.00/day5.00 Energy Recovery Fee-0.60/day0.60 Transportation Recovery Fee-4.61/day4.61 Vehicle License Fee-0.71/day0.71 Total Tax12.14 read more

As Avis preferred it normal to have one of the hundreds of cars ready so I can skip the counter. Upgraded are also included when available. The mast woman at the counter last night spent more time rolling her eyes and typing on her computer than answering questions or being a professional. Then we get to the nasty car she reassigned me rather than get the upgrade promised and standard when using the app. This car is dirty and stinks like diaper cream! Between the heat and the black car + interior we need the windows open to breathe. Your nasty employees need to do their jobs or I should get my money back. This is gross. read more

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I wish I could give it 00000! The most ridiculous experience ever!! We waited 2 hours for a car. They said we had one, went out to get it, no car! So many people had the same issue. Everyone had the same problem. One person behind the counter with a line of 30 deep! Avoid at all cost!! read more

This location continues to get worse and worse - 1st rental had front of car held together by tape and a terrible transmission! Second one had a flat tire, third was okay , 4th was rented late on a rainy night and the car was right at the back of the airport and had no keys so I proceeded to get soaked as I had to walk back to get a new one and 5th one - well that was special!! Car died two days after I rented it - it took over three hours to get a tow and their solution was to sent me back to Newark an hour away for another rental - I am now in a Nissan Altima BUT my contract says I am in a Toyota Highlander so I will not have help trying to return it! Worst Avis location ever ! read more

Avis Car Rental - Cat is taped up!! - Car Rental Near Me - Newark, New Jersey

horrible experience.. the car that was given had mechanical problem, and they wanted to get $300 more from me to replace the car when they provided me a broken vehicle. read more

Took insanely long insanely. And all of the workers were in insanely slow and not communicative.

The new rental car setup at EWR is the WORST at any airport, anywhere! After a 12 minute walk from the AirTrain, we finally got to the third level of the Car Rental center where the Avis/Budget counter is located. Then we stood in line for nearly 30 minutes at 8:30 am on a Saturday in the combined queue before we reached the understaffed counter. read more

if you are flying into Newark EWR - do yourself a favor and stay away from Avis. I am under the Presidents club as a preferred member. My vehicle was reserved and I was assigned a spot. upon arriving to my spot there was no vehicle. it's been a long travel day - it's 10:25pm and still have a 50 minute drive to my destination. this is suppose to be and easy task instead it's turning into staff not knowing how to help - only two employees working for three rental companies - Avis - Budget and Payless and even better a light up preferred desk with no staff!! this is unacceptable- I will surely be looking into switching my corporate account. I can't imagine having to put my employees through this same nonsense- DO BETTER AVIS! your rentals are over priced and you still cannot get it together. shame on you and your service - you must represent this company better. read more

Avis Car Rental - One employee working ... for three companies Avis - Payless and Budget! - Car Rental Near Me - Newark, New Jersey

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Terrible experience all around. I booked a 12-passenger van via their app more than a week in advance. I called twice the day before to confirm that they had the vehicle and that it would be ready at the time of pick-up. I showed up at the scheduled time, and the counter informed me that they needed to look for the car. I waited over an hour as they searched, at which point they told me it wasn't at that location and they needed 45 minutes to check another location. At this point, I was at risk of missing my flight, so I canceled. In total, I had to spend $500 on Ubers to get everyone to the airport--$250 more than I had planned to spend. On top of that, customer service, after asking me to wait 45 minutes on hold, said the best they could offer me was $50 (that too only if I submitted documentation for all $500 worth of Ubers). Absolutely ridiculous. It was an easy decision to never be an Avis customer again. read more

Avis Newark airport. Tuesday morning. I was the only return around 11am, zero other cars around. You would think car return would be easy, I mean all they have to do is scan your barcode on the car windshield and then say"have a nice day." Well, don't expect even that level of service. I drive up to the return. Nobody is around. Got out of the car and looked around. A guy starts to walk toward the return area but avoids eye contact, looking at his phone. I say"excuse me" and he says "she'll help you." I look behind me and this girl was driving a rental car into the return area. She stops next to me and gets out of her car. She walks over, must be mute because she doesn't say a word the entire encounter, and scans the windshield barcode. I ask, "should I leave the key in the car?" She doesn't say anything but looks at me like I have 2 heads. So I say, "or should I bring it to the service window?" And again, this mute just points to inside the car. So I put the key into the car, close the car door, and then she actually spoke! God must have laid his miracle hands on her because the mute made a sound. A whisper at that, which was,"you can walk that way" and points to the terminal entrance. Man, talk about groundbreaking customer service. No wonder there are so many 1 star reviews on here. read more

I could probably build a car faster than I can rent one from Avis. This car rental also-ran doesn't really try harder and is the corporate embodiment of the "we don't give a s__t service economy." I've closed on homes in less time. This is an airport, show a little pride and energy. Two stars. read more

For all car rentals at the Newark Airport, from terminal B and C, one must now take the tram then take a 10-15 minute walk, much of which is outside just to get to the parking lot where the car rental agencies are now located. After all that, despite prepaying and being a preferred member, there were no cars available. There were dozens of people waiting for hours, many of whom would never get a car. Our reservations were not hindered!! read more

Avis is the way to go. My first choice would have been Hertz. I got my rental within minutes of arriving to the counter from the airport. I booked my car well in advance. Before you go remember the credit card used when making the reservation. Also, be knowledgable about gas prices. During my stay, I exchanged my first car for an Elantra. Motorists were kind enough to tell me a back light was out of my first rental. I went back to Avis and was issued my blue Elantra within seconds. Lastly, I would never extend a rental. Always know your exact dates because you will never get the deal first purchased. I got a 30% discount when I booked in April. To extend my rental for one day was nearly half of what I paid. read more

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Rude employees, terrible customer service, old vehicles (50k+ miles), same inventory as Budget (my rental had a budget contract in glove box). Booked online with an Amazon Prime Day promotion that offered cash back in the form of Amazon Gift Card. They paid out half what was promised during rental, then claimed I never even had the promo-- even with it in writing on my contract. Really... skip them. Avis has never been worth the difference of going with a better company like National or Enterprise. This time, they were the cheapest option (after Amazon promo). Now I paid just as much as any of my other companies I usually go through. Wish I just went through them. When I say this has been a bad experience, I mean a BAD experience. read more

Avis Car Rental - Customer service informing me that I didn't use the Amazon benefits promo for rental. - Car Rental Near Me - Newark, New Jersey

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I booked my rental through Costco.com - that part was great. I had a great price, it was cheaper than using the Avis.com portal - I thought it was a WIN. Well... it was not. The price I was quoted by Costco was not what I got charged. For all of those with a "wizard" account - be sure that you TURN OFF THE EXTRA COVERAGES, in your preferences. It cost me an extra $200 on a TWO day rental. I was not aware of this. So, when I got my receipt from Avis - my price was DOUBLE. I contacted the help line, and it sounded like they would honor the Costco price. After over a week of back and forth with the Avis Customer Service they are doubling down and saying that they will NOT honor the original price. What a shame. I will be avoiding Avis as best as I can. read more

Over the past three years I rented from AVIS at Newark Intl Airport. The first year was ok. The second year the car was very dirty. The third year (2024) was horrible. The car was disgusting. Could not see out of the front windshield. Every door, hatch lid and hood had a piece of tape labeled "EVIDENCE", leaving me to wonder what the hell this car went through before I got it. Every inquiry I made to AVIS went unanswered and/or ignored. They do not care about customers, or what they think about their services, if one can call them services. AVIS is in my rear view mirror, never to be accessed by me again. read more

After at least a year of us sending emails and dealing with corporate and numerous third party companies associated with Avis, they finally cleared us of this damage and we moved on with our lives. I will still never rent from Avis again. This was bad. read more

Absolute travesty. I am embarrassed by their complete lack of competence and dishonesty. Even so-called 3rd world countries probably have better services than a business like Avis (especially the facility out of Newark Airport, and other NJ locations). On a recent week-long business trip, I rented a car out of EWR Avis facility, later in the evening. The vehicle was really dirty with multiple dents and scratches across the body. I reported the dents, and they didn't care. Go figure. I was on the road for barely 10 - 15 minutes and noticed the engine light come on, with very loud engine noises. I exchanged the vehicle at Trenton airport the subsequent day, and that one came up with low tire pressure issues on 2 out of 4 tires, as well as low engine oil problems, within 20 minutes of being on the road. Had to go through another car exchange in Pennsylvania to make it through my business trip. You report the problem, and their associates get defensive and tell you that they actually maintain their cars. How much more pathetic can they get?? Issues with their rentals don't end there. They actually fabricate the miles put on the car. I drove from EWR to Morris County, NJ, and then to Princeton, NJ for a total of 90 miles. They came up with a mysterious 783 miles for that segment! They need to fire their less-than-useful humans who offer services throughout all of NJ's Avis facilities, especially those out of EWR airport. Junk! Better yet, this *shady* company needs to be put out of business for everyone's sake. read more

Avis really needs to get it together. Completed my reservation weeks ago - included my flight information - vehicle is reserved through the app. Landed and no spot assigned - been on this "preferred line" for 45 mins already. One person at the counter. Ridiculous- and I paid $425 for a two day rental. I'm here on business and going to miss my meeting. Thanks a lot Avis and everyone here has an attitude - unreal! read more

Avis Car Rental - Car Rental Near Me - Newark, New Jersey

I share the sentiment with the other reviewers that I travel and rent cars on a weekly basis and I have never seen such DISGUSTING CUSTOMER SERVICE as I did on August 14th at 1am at the Avis counter. The two representatives (one was named Troy and another was a women in her late 20s with braids) laughed in my mother's face after we let them know my grandmother passed away a few hours prior and that was why we were there last minute/so late. They made us wait 45 minutes while there was not a single other person in line, after asking why the wait they looked at us and looked away without a response. They refused to fix my reservation to reflect what my booking confirmation said, and ultimately they gave us a car without any technology in it and with a broken air conditioner in mid-August. Management needs to step in here, these employees give a terrible name to the Avis brand and should be reprimanded as such. read more

I have only ever dropped cars off here, so my review may be a bit biased. I was running late, stressed, and crying a Darnell took the time to make me feel better and make sure my return process was quick easy and smooth. Will drop off here again and hope to see Darnell! read more

Not enough personnel, have been standing here for almost an hour and they serviced two people. It is Wednesday morning, people are late for work and this place is absolutely understaffed read more

As a frequent business traveler, time and efficiency are paramount. I used to fly to Philly but the Avis there was so poorly managed that I switched to Newark. Maybe the manager from Philly took over Newark because it's gotten horrendous lately. Avis Preferred?? They don't care, as they shut down the Preferred lane in the evenings. Have the Avis App? It doesn't help much when it guides you to the Avis Preferred desk (which, of course, isn't open) instead of telling you which car to take. Have a confirmed reservation? Doesn't matter, as they didn't have any cars ready Monday night...so I waited 45 minutes in line. What does a confirmed reservation mean, Avis?? Find anyone else...can't be worse than Avis. read more

Thieves! I Was charged for extra insurance when I never asked for it! Impossible to get a refund.This is a full time scam rip off operation.AVOID THESE NEFARIOUS SCUMBAGS AT ALL COSTS! read more

Horrible service they look like they despise working just ruins ur day looking at any of them when they look rude and nasty

If I could give a negative review I would. Stay away - I will never rent at another Avis. The check out and rental process was okay (they had no sedans left so I was stuck with a minivan). I returned the car 3 days later at the same location. I checked with an employee who told me just to park and leave my keys in the car. I then proceeded to catch my flight and leave the state. A couple weeks later, I receive an email from Avis saying that I returned the car a WEEK after I had flown out and charges for a full extra week. I immediately called customer service, who told me they will correct the mistake if I send in my itinerary. I proceeded to do so, but received no refund. Another phone call later, I was promised again that I would get my refund soon. But 2 weeks later, when I still didn't get my refund, I called a third time. This time, I was told that I had to provide my boarding ticket to get a refund. However, my boarding ticket was on the airline app (which disappears after the flight is done) and I even called the airline who told me it was a liability for them to issue tickets AFTER the flight is completed. I called again to Avis, and the customer service person AND their manager didn't care at all that I couldn't get my boarding ticket... or that my itinerary clearly showed that I left the state 3 days after I rented the car. They basically told me they didn't care that there's no way to get a boarding ticket and that was the only thing they would accept. COMPLETE lack of customer service, lack of understanding what is realistic and incompetent as the car sat in the airport for 1 WEEK before it was checked in by their employees. (The customer service manager even told me that "HE" did not make the mistake of not checking in the car for a week... no accountability by anyone at this company). I will NEVER rent from Avis again. read more