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    Thrifty Car Rental

    1.5 (89 reviews)
    Open 6:00 am - 12:00 AM (Next day)
    Updated 2 months ago

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    (Not my picture, but seen this online and this is the ASSociate I'm talking about in my review)
    Marikit R.

    Worst experience I've ever had! The ASSociate at the counter gave at least 4 different customers ahead of me attitude. Mind you, I've been in this room for at least 2 hours due to a lot of cancelled flights. And in between costumers, I've heard her talk to her coworker, and said "ugh today is NOT the day, I can't stand these people" . Really? Is that how you treat and talk about your costumers like that? And when it was our turn she cut off my mother while my mom was talking and gave her an attitude. I stepped in between to talk and the lady at the counter, cuts me off too and says "I'm just trying to help" in a rude manner. How are you helping when you clearly kept cutting us off with an attitude.. and because I was the only one to finally talk back to her, she wants to walk away to the back room? What to complain how miserable her life is again? When I asked her for name she completely ignored me and couldn't look at my face since she was so busy playing on her phone and she said, "it's not needed, you don't need it, got to HERTs to speak with my manager" REAL MATURE AND PROFESSIONAL! DOLLAR or TRIFTY (since it the same line) do better and fire her and hire respectful and useful people! Since she didn't give me her name, this encounter happened Sunday, July 30 2023 between 11:30-12:30pm

    4 gallons missing

    Rented a car 4/7-4/11/2024. dirty inside and tank not full. I mentioned this to the exit attendant who promised it was noted in the record for credit upon return of the car. Called Thrifty to verify-was advised all complaints must be filed online. No customer service reps take these over the phone. Ok, so I filed the complaint upon returning the car. DENIED! No record of fuel and cleanliness issue. Thrifty claims prior renter returned full, so it's my problem. Solution: exchange car immediately if you have a problem. It's a real hassle, especially after a red-eye arrival, but Thrifty cannot be trusted to keep their word.

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    3 months ago

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    3 years ago

    Good car rental place with fair to low prices. Staff is friendly and were a pleasure to interact with.

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    3 years ago

    Poorly run. Long lines always. Your car type might not be available. Just heard they sold out cars so dont bother if youre a walk up

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    Page 1 of 3

    Ask the Community - Thrifty Car Rental

    Review Highlights - Thrifty Car Rental

    The car was excellent - very clean, only a few minor scratches and was a Ford Explorer, 2018 with 18,000 miles on the clock.

    Mentioned in 2 reviews

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.8(349 reviews)
    0.3 mi

    Super smooth experience getting and returning our Enterprise rental car at Newark Airport…read more Our flight was due in at 11pm but we landed late and luggage was slow so we got to Enterprise after 1am. A friendly employee was still there waiting for our flight's passengers to come through and had us sign a quick e-form. Unlike the airport employees who were not interested in helping us find our delayed luggage, the Enterprise employees (despite it being 1am) were friendly and accommodating! We signed a quick form with them. The Enterprise parking lot was empty - entirely cleared out - so they sent us to the next lot over, National (their sister brand). There were a handful of SUVs left and we were told to pick the one we wanted. We found a Chevy, all clean and ready for us. Turned on the heat, adjusted the mirrors, and we were on our way. I forgot to ask about the tollpass because we were exhausted at 1am, but found out later that we'd just be billed by mail for any tolls.

    Shanteeya (I hope I didn't get her name wrong) at the Newark Airport Alamo/Enterprise was amazing…read more I rented a car in Philadelphia at Alamo and dropped it off at the Newark Airport (Alamo, Enterprise, and National are all part of the same hub). The car was dropped off Saturday evening April 4th. Upon returning the car in Newark, I had an excellent experience with this car rental service, thanks entirely to the outstanding support I received from Shanteeya. From the moment I arrived, she was cordial, welcoming, and genuinely attentive. What really stood out was how she handled an unexpected issue. I was given a car remote with a dying battery, which immediately added stress to my trip. Instead of brushing it off, she responded with empathy and understanding, acknowledging how inconvenient that situation could be. Shanteeya stayed calm, listened carefully, and quickly worked toward a solution. Not only did they replace the remote promptly, but they also reassured me throughout the process, which made a huge difference in easing my frustration. Their approach was truly solutions oriented, they identified the problem and made sure everything was fully resolved before I left. She, then, proceeded to support me with removing the car seat which had gotten stuck in the 2nd row. Going above and beyond like that isn't something you see every day. Because of their professionalism, kindness, and willingness to help, what could have been a stressful event turned into a positive experience. I'm very grateful for her support and would happily rent here again because of the exceptional service that was provided.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Avis Car Rental - So dirty! They didn't even bother wiping anything down!

    Avis Car Rental

    2.0(179 reviews)
    0.3 mi

    Rented a standard SUV through Costco. I did not expect a nice flashy new car, but a 2019 Nissan…read moreMurano with 62000 miles definitely was not good. There was a huge dent on the windshield, and the windshield wiper is not clearing clean. The gas gasket was not connected to the gas opening. The inside was not cleaned 100%. The staff at least was nice. However I will try to rent from Alamo in the future. Last time when I rented a standard SUV through Costco/Alamo, I got a brand new Acadia with only 11 miles on it. The price I paid Avis is definitely much cheaper than I expected. Not sure if it's because the system knows I booked through Costco that I ended up with the Nissan. Will try to stay away from Avis unless the price difference is huge.

    0/10. I would not recommend Avis…read more I rented a vehicle for a work trip from June 15 (1:46 AM), picking up at PHL and returning at EWR on June 16 (2:44 PM). The vehicle contained a half-eaten burrito in the passenger door, a Gatorade bottle behind the passenger seat, and another bottle containing black liquid in the rear cup holder. I was then charged for 21,854 miles despite driving only 268 miles, resulting in a bill of $8,270.31. When I called on June 17, customer service representative Akilya told me a refund request had been submitted, estimated my corrected total at $179, and stated I would receive a corrected receipt by June 18. When I called again on June 19, customer service representative Pablo informed me that no refund request had actually been submitted, restarted the process, and provided a different estimated total of $199. As of June 21, I still have not received a refund or a definitive resolution. A dirty vehicle, an $8,270.31 billing error, conflicting information from customer service, and an unresolved case nearly a week after the rental ended make this one of the worst rental experiences I have had.

    Photos
    Avis Car Rental - Dirt

    Dirt

    Avis Car Rental - Employees didn't even bother to remove trash

    Employees didn't even bother to remove trash

    Avis Car Rental

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    Budget - Horrible customer service at Newark Airport! One agent on a holiday weekend!

    Budget

    1.5(60 reviews)
    0.1 mi

    BUYER BEWARE: I rented a car here for work over a month ago. I did only light driving for work, did…read morenot get into car accidents, and there was no damage whatsoever to the vehicle. I returned the car to the attendant at Newark and they checked me with the sight inspection that also confirmed everything was fine. A month passed by and now I was sent a mysterious bill claiming there was "damage" to the vehicle. I was flabbergasted and I reached out to customer support. They say they know there is "damage to the vehicle" but they are not providing me with anything specific or evidence of damage. They have my credit card and are just planning to charge it for alleged damages, when there was nothing ever reported as damaged. This branch is patently dishonest, and I would encourage others to steer away to other car rental places. I am horrified by their actions and their lies right now.

    It's the holidays so most car rental places are closed. I was very grateful that budget was open…read more We made our way inside and waited in line for about an hour to get to the front gave them. Our Code showed them how much it was supposed to be which was $78 and they tried to charge 280. We tried to explain that that is not the price we were promised to which they did not care so if you like hidden fees without explanation of what the fee fees are to pay more than you were supposed to pay for your car rental, this is the place for you. Also, I didn't think it was cool that they yelled at the dude next to me and screwed him over to where he was paying over $800 to rent a car for four days grow up.

    Photos
    Budget - Seriously Budget , you only have two people working ??!! 1 line for returns and another line for pickup. Please LOOK at the pics First!!

    Seriously Budget , you only have two people working ??!! 1 line for returns and another line for pickup. Please LOOK at the pics First!!

    Budget - At least 50 people in line for one agent!

    At least 50 people in line for one agent!

    Budget - You can rent cars here

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    You can rent cars here

    Alamo Rent A Car

    Alamo Rent A Car

    3.7(206 reviews)
    0.2 mi

    After having a rough air flight experience, I was hoping to have some relief and friendly and happy…read morefaces. When I reached to rent my car with my mom on the wheelchair, extremely exhausted, and ready to head to the hotel. I can't explain the kind of service we were given by associates and Manager almost end of there shift. They had very unique names and beautiful, for sure I am going to mistype but Messiah (manager) and his associates were very patient and helped us out from getting the car, showing the best fit for my mom, that can be comfortable, yet convenient. We ended up renting BMW X7, beautiful car. It was little high for my mom to step up, but Massiah, went above and beyond, he went on search for a stepper so my mom can sit without any inconvenience. Also, he walked me through the car system, since it was my first time driving it. Their service didn't just ended here, while returning, they escorted us to the terminal, the associate didn't just dropped us but stayed there with my mom until I checked in and I had available hands to drive my mom's wheelchair. What an incredible experience and service. Thank you everyone who were patience and helped us out through getting our car and returning it. You gained my business, I'll be using your services whenever in EWR. Thank you :)

    If you rent a car at Newark you have to use Alamo. Clean cars, friendly people, efficient...I…read morenormally don't gush about rental car stands but this experience was just over the top.

    Photos
    Alamo Rent A Car
    Alamo Rent A Car
    Alamo Rent A Car

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    Thrifty Car Rental - carrental - Updated July 2026

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