After reserving a Polestar 2 EV online and checking in on my phone, the website said my car wasn't available and I could upgrade to another vehicle, for an upcharge, of course. I went right to the desk, and the customer service representative was pleasant and asked his manager if they had one available. The gentleman I dealt with was perfectly nice and tried to be helpful. He'd get four stars in this case, while the company would get two stars for making check-in less convenient than possible. I waited maybe 10-15 minutes before being told that they found one and it would be out shortly. The vehicle was in nice condition, clean and almost at a full charge. (It pays to be familiar with the EV's options, including one-pedal driving and driver-assist features.) I was psyched when we found that Spotify worked, though later it looks like a previous renter had entered their account information. Navigating the roads at Newark Liberty Airport (EWR) to return the vehicle would get one star, but Thrifty's return process was straightforward and simple. An employee scanned the car within two minutes of arriving and sent a receipt via email. read more

I had an extremely disappointing experience with Thrifty Rental Car. I picked up the vehicle on Sunday, July the 19th, and into an hour of my trip the dashboard displayed a maintenance warning indicating an oil change was required and the oil life was at zero percent. I tried reaching the rental desk, couldn't get through, and was routed to the emergency line. The representative suggested that I add oil myself, which was not something I was comfortable doing. Instead, I was instructed to drive from New Jersey to Philadelphia International Airport for an exchange with the assurance there were fifteen cars available. After nearly a two-hour drive, the manager there had no record of my exchange, and all vehicles were gone. I waited another hour, only to be told that they couldn't even perform the oil change on site. I explained I was traveling to Richmond, Virginia, but was told to continue past my destination to Norfolk for a swap. All while the warning continued to flash. What should have been a simple rental turned into hours of unnecessary driving, wasted time, conflicting information, and a lot of stress. I expected a safe, properly maintained car and competent customer service. I got neither. Till this day I never received a call back from management read more

Thrifty Car Rental - Oil Life 0 - Car Rental Near Me - NEWARK AP, New Jersey

Rented a car from this location. I did not sign the waiver for insurance and brought back the car full of gas. This location charged me for both. Didn't notice until I saw the charge and looked up the receipt. The customer service rep on the phone gave me a refund but make sure you check your receipts! They shady out there! read more

Weekly rate $134.59 Prepaid Total $306.81 via Priceline. I get to the desk Weekly rate $537.36 No explanation at all I called customer service 2 weeks after the rental and was issued a $500 credit. They are total scammers at this location and deserved to be sued. This is plain old FRAUD! read more

Thrifty Car Rental - Total fees - Car Rental Near Me - NEWARK AP, New Jersey

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I was very nervous because this place has a bad rep on here. I booked through Priceline and did online check in days leading up to my reservation. Friday of Labor Day weekend at 7:30 and only a small wait! My car was ready and I love it read more

Thrifty Car Rental - lovely compact car i received - Car Rental Near Me - NEWARK AP, New Jersey

I was overcharged (additional 25%) on my final bill without any explanation or response after calling/emailing their office. Part of it seems related to not re-charging the vehicle but their contract stated it was at 100% before renting to me (it was between 70-75%). They also tacked on another $25 charge which I can't make sense of. Best of luck going through them! read more

The absolute worst car rental place on the planet. The customer service reps are slow and rude. While the other car rental lanes fly. Thrifty you just sit and wait and wait and wait. You would be better of walking read more

Abusive and deceptive practice of accepting reservations and not having cars available. Many people waited in line today just to be told there were no cars available. Apparently this is a practice there. read more

I booked for the managers special for $380. Since it was cheap compared to the other companies. When I reached the airport at 11 o'clock at night they saw that there are only two of us with basic needs, they told me that the manager's special was a ram 2500 truck. Knowing that I won't take it they told me that the other options are gonna be $150 extra. Since I didn't have a choice, I ended up taking One of the other cars from them since all the other dealers were closed already. Don't rent from them. read more

Waited 2 hrs to be able to join another line for 1.5 hrs to get the keys Then joined another line to tell them what mileage the car had. Slow shitty service. read more

Thrifty over books. When I arrived to pick up my car 40 people were ahead of me waitiing for a car to come back in so they could rent it. It is a holiday week and they are not prepared with enough cars. People were waiting 3 hours and no car. I went upstairs to alamo and got a car immediately. Also thrifty charges $25 a day for ez pass. Alamo charges you the tolls you actually pay not a set $25 a day. That in itself evened out the higher price I paid. read more

As far as airport car rental experiences go, this was actually a decent one. Car rental places tend to get a pretty bad rep in general. No one likes the low price online and up charges later, but it's the reality of the situation nearly everywhere. The Car Rental location is right off the AirTran at P3, so it was easy to get to from the NJ Trains and Amtrak. At first I only saw signs for Hertz and other larger companies, but then I saw the outdoor trailer off to the side of the lot for Thrifty. There's a shuttle bus that goes from the car rental location to Terminal A right now which is a much better option if you're coming back from Terminal A or need to get to Terminal A. There's AirTran access there as well, but the path is long and confusing without the shuttle. What caught me off guard at the counter was that I didn't know I'd reserved an ELECTRIC SUV. It was a good deal online at $65 for a busy holiday weekend, when everything else was $125, so I wasn't looking at details as much as I should have, but that's my own fault. It still was a better deal than some of the alternative options for transit being considered. Thankfully I was familiar with the locations I'd be in as well as what their distance was, and what resources were there, so I knew my travels weren't going to exceed the charge of the car when I asked about it, but it led to some unexpected charges and planning that would need to be considered. The vehicle was a Kia Niro and the fully charged range on the battery was around 230 miles... but really more like 200 miles since it would need to be returned with some charge remaining, and other things like air conditioning and idle time can have an impact on mileage. Since I knew I wouldn't have a place to fully charge the vehicle overnight or for 5-6hrs before returning, the fee to return the vehicle with a low charge was $35. This is still half the cost of a full tank of gas, but something unanticipated about an electric vehicle rental. The other expense to consider aside from insurance coverage options was the EZ Pass. $25 for the EZ Pass, or go without it and be charged $10 plus toll fee without EZ Pass. If you know what bridges and routes you'll be taking, you can do some math about how much the tolls will be, but if you don't know or end up accidentally going in and out of certain tunnels, this cost can add up either way you slice it. The battery range was enough to make it into the Hudson Valley to Bear Mountain and run some errands in the city that were less accessible by trains and still get it back with plenty of remaining charge. Unfortunately my route only had one opportunity to park the car for any extended time with an EV charging station nearby, and one side of the charging station was broken while the other side was in use, so I wouldn't have been able to charge up even when I had access to a charging station. Considering it was my first experience renting from Thrifty at Newark AND renting an electric vehicle without access to any overnight charging stations, I'd say it all went very smoothly. I did need to spend some time learning what some of the EV features were from the manual, since it's all brand new to me, but thankfully the manual was in the glove box and in analog form to help me make the most out of some unique EV features. read more

Worst experience I've ever had! The ASSociate at the counter gave at least 4 different customers ahead of me attitude. Mind you, I've been in this room for at least 2 hours due to a lot of cancelled flights. And in between costumers, I've heard her talk to her coworker, and said "ugh today is NOT the day, I can't stand these people" . Really? Is that how you treat and talk about your costumers like that? And when it was our turn she cut off my mother while my mom was talking and gave her an attitude. I stepped in between to talk and the lady at the counter, cuts me off too and says "I'm just trying to help" in a rude manner. How are you helping when you clearly kept cutting us off with an attitude.. and because I was the only one to finally talk back to her, she wants to walk away to the back room? What to complain how miserable her life is again? When I asked her for name she completely ignored me and couldn't look at my face since she was so busy playing on her phone and she said, "it's not needed, you don't need it, got to HERTs to speak with my manager" REAL MATURE AND PROFESSIONAL! DOLLAR or TRIFTY (since it the same line) do better and fire her and hire respectful and useful people! Since she didn't give me her name, this encounter happened Sunday, July 30 2023 between 11:30-12:30pm read more

Thrifty Car Rental - (Not my picture, but seen this online and this is the ASSociate I'm talking about in my review) - Car Rental Near Me - NEWARK AP, New Jersey

Rented a car 4/7-4/11/2024. dirty inside and tank not full. I mentioned this to the exit attendant who promised it was noted in the record for credit upon return of the car. Called Thrifty to verify-was advised all complaints must be filed online. No customer service reps take these over the phone. Ok, so I filed the complaint upon returning the car. DENIED! No record of fuel and cleanliness issue. Thrifty claims prior renter returned full, so it's my problem. Solution: exchange car immediately if you have a problem. It's a real hassle, especially after a red-eye arrival, but Thrifty cannot be trusted to keep their word. read more

Thrifty Car Rental - 4 gallons missing - Car Rental Near Me - NEWARK AP, New Jersey

This location delivers the worst possible customer service, with a tremendous amount of pride. Upon pick-up, I stood as the only person in line, observing three workers discussing a cell phone image. The gentleman of the group looked directly at me and then continued to ignore me. He walked to the back without acknowledging me. After 5 minutes or so, I walked up to the counter. I asked the person assisting me how come they ignore me standing there. In the rudest tone possible, she responded, "Because you're not in line. The line starts over there", as she pointed to the left. Ignoring the fact that I was standing directly in front of them under a sign. She said, "That's for "Express"." Soooo you mean to tell me, you ignore your "Express" patrons? Ok. Moving forward, I had chosen the "Wild Card" selection. The image showed a car, with 4 doors, a trunk to hold 2 small bags and 1 large bag. She told me they were giving me a pickup truck. Now, I'm heading to New York City. Based on my past experience and the website's description, I expected I would receive a small economy size vehicle. It's not a big pickup. I asked if we could change it. Continuing in her rude tone and demeanor, I stated that our energy was off and that I would be better off working with someone else. She asked me to move to the side and called for the next customer. I told her it was not moving and that I would like to speak to a manager at that point. There's more to the story, but I will end with the fact that the manager was helpful. Thrifty reps are extremely rude and lack customer service training. Considering my experience in several cities and being deliberately hung up on when calling the customer service number, I can say with certainty that Thrifty Corporation encourages this behavior. If they review any of my calls and pull the video of my interactions, they will find that I keep a calm tone. There's no reason for a person like me to receive poor service. I will never book from Thrifty again, nor do I recommend them at EWR, PHL, or FLL. My experience has been consistently horrible. I was thinking that the service is different by location, but after my current experience, horrible service is clearly the unwritten part of their mission statement. read more

Refused the EZ Pass. Just drove Turnpike and Parkway 2 days out of seven to LBI and back and paid all tolls with cash. Thrifty still charged $129.00 for unpaid tolls with no accounting or explanation. Other family rented from Enterprise and missed several booths and were charged $5.23. read more

The worst ever as in service! Here at 6:30 am and the lady behind the glass acts as someone from her family died today, I'm asking if all ok with her and she's telling me it's non of my business! Not sure why but I guess some people that's how they are unfortunately. read more

I would avoid this company at all costs. I booked a reservation via a third-party service that was meant to be fulfilled by Thrifty. Upon presenting my reservation voucher at Thrifty, I was told that they couldn't process it because it lacked essential details for "releasing" the vehicle: the tour arrival location, an IT number, and a Tour operator account number. Below is a photo of the voucher, and none of this information was included in the voucher. I would not expect an average person to ask for this information ahead of time. I called CarsRental8, the third-party provider, so they could provide this directly to the Thrifty attendant. Customer service was really quick, however, It took about 20 minutes before I could get another Thrifty attendant. The attendant said they could not rent a car with the associated location and operator number. I forwarded the voucher to the manager via email, who proceeded to say the same thing. Again, not really anything I can do as this seems to be some backend logistical thing. Following Thrifty's advice, I canceled the reservation with the intention to rebook, only to discover -- with CarsRental8's assistance -- that no vehicles were available at that location. So I was left with a canceled reservation and minimal alternatives. I was renting from EWR and all of the companies were low on cars at the time. My options were to re-book on-site with Thrifty and get the car I was initially assigned, or get in line for another company and take my chances on the limited car selection, possibly paying 3x as I heard all that were left were SUVs. I ended up booking on-site with Thrifty. The kicker is that the rate was still 3x as high. Overall, I couldn't quite tell who was in the wrong here. Thrifty for not accepting a reservation from a third party ( they were able to find my reservation just fine), or CarRentals8 for not having accurate information for "releasing" a vehicle. We were trying to make it in time for a wedding so a lot of our decision-making was based on getting a car as fast as possible once we hit our first snag above. I highly recommend avoiding Thrifty, but if you must, at least book directly. read more

Thrifty Car Rental - Car Rental Near Me - NEWARK AP, New Jersey

It should be a warning about how much a car rental at an airport cares about customer service when the building is nearly impossible to enter with luggage. This company can't provide the basic service that we look for in a car rental company. That would be a working car in the size class that they promise in your reservation. My flight was cancelled making me nearly 4 hours late to pick up my car. Not only did Thrifty give away my car, they had no more cars available in the size that I had reserved. Their answer was to give me a larger vehicle or make me wait indefinitely ("at least 2 hours") for a car to show up. I was already close to missing the main event that I came for, so waiting wasn't really an option. It's not unheard of for car rentals to misjudge and not have the right car. Usually, when they do that any upgrade fee is waived. Not Thrifty. Clearly, they do not value repeat business and they know that if you think that you're about to be a stranded traveler you will pay extra. I found myself stuck with and paying extra for a very large vehicle that was completely inappropriate for city driving. It didn't even fit in most parking places and cost a small fortune in gasoline. I wouldn't have chosen that oversized SUV at any price. I disputed the added charge with my credit card company. They "worked with" Thrifty and refunded the charge letting me know that they considered the issue resolved. Thrifty chose to send a bill in the mail! I would call that penny wise, pound foolish on the part of Thrifty. Whatever little discount might be available booking with Thrifty is not worth the ransom to avoid being stranded! read more

Booked online and they refused giving me the car because of some error online. Had all the info and payment available for them. Now I have to take Uber home and book the car somewhere else at a higher rate read more

Took over 40 minutes to pick up car, despite only one customer in front of me. Customer service was pretty poor. They have a website that claims you can pick up your car by skipping the line but it didn't work me nor for a single one of the 10 or so customers in line behind me either. read more

They couldn't read my credit card so I had to spend 30 minutes on the phone with customer service. They gave me a larger car than I wanted. They also repeated almost everything I did at home to make the transaction smooth at the counter. Their computer system sucks. Will not use again read more

Good car rental place with fair to low prices. Staff is friendly and were a pleasure to interact with.

horrible, never again! booked a big car since we had 7 luggages from the airport, but they refused to give me the big car since I only debit card and not credit card, which isnt even possible in my country. instead they gave us a medium car which i had to lowet the seats so everything can fit. not even a refund, never again. read more

First they loose my reservation and then I was notified that they gave it to someone else. After spending 15 minutes getting that resolved I waited another hour for my car. Such a waist of time and absolutely wouldn't rent from here again. read more

I wish I could leave NO STARS. Zero stars is what I've experienced. First, they allowed people to skip over Blue Chip Members in the line. Then they passed us over to Hertz to pick up a car, but there weren't any cars. They said they were out of cars and were waiting on people to return cars. When we finally got our car, the exit line was stalled for nearly 30 minutes. All in all, it took us an HOUR to pick up our car WITH a prepaid Blue Chip reservation. read more

5 desks manned by two complete morons. Yes, I Pricelined this reservation because EWR has some of the highest rental fees on earth. Big mistake. Waiting over 40 minutes. read more

The Thrifty representative at the counter was unclear and unhelpful. He gave me a car that was half a tank and put full tank on the rental agreement. When I returned the car had to wait over 40min to talk to the representative that didn't correct the mistake in the first place. When I got to the counter he shouted at me and didn't want to help me. He told me just to return the car to the car return location and speak with them. When I went to the return location the people taking the returns could barely speak English. They tried to say to me in Spanish to return to the rental counter that I already waited over 40min in line. Both of them were making me go back and forth with no help. I finally gave up and left. I had a flight in about an hour and I almost missed it. Thrifty is the worse company I ever dealt with. I regret ever renting with them. The rep that didn't help me at the Newark Airport Thrifty name is "Alam" I also had to wait an hour to pick up my car rental. I got there from my flight at 12:20 the guy at the counter "Alam" told me I had to wait until 1 pm to rent the car or there would be a $79 early pick up fee. I usually pick up cars from rental companies a little early and they would just make my return earlier than what was scheduled. If I pick up at 12:20 then I would return at 12:20 on the date of drop off. To make matters worse I came back to the counter at 12:52 and he told me to wait back on line for another 8min until 1 pm exact to take the car. When I got to the counter at 1pm I then finally received the keys for the car. I walked out to the parking lot where the car were at and no one goes over the car with you: The car had scratches all over it and the rims were banged up too. I didn't want to wait for another 40 min on line to get someone to come look at the car. When I got in the car I noticed that the car didn't have a full tank like was stated in the contract. I walked back inside delaying me for another 20min. I would have to start over to get the gas filled! What a Nightmare! I stayed with the 1/2 tank and ask for him to correct it. He could not correct it on the computer so he wrote it down on the paper. When I came to drop the vehicle he acted like he didn't know me and shouted at me to return the car at the return location. The people at the return location had no clue what was going on. The one I was talking to couldn't speak English and just kept pointing for me to return to the main rental desk where "Alam" was no help! Now my credit card will most likely be charged extra for bringing the car back with less than full tank. They even got some free gas from me because I filled it up the night before and brought it in with less than 1/8 used out of it. I had to bring it at half tank, and now they have almost a full tank on me. read more

Thrifty Car Rental - The receipt "Alam" wrote on when he couldn't switch the ticket from full tank to 1/2 tank. - Car Rental Near Me - NEWARK AP, New Jersey

Poorly run. Long lines always. Your car type might not be available. Just heard they sold out cars so dont bother if youre a walk up

On arrival pick up time there weren't cars available, I had wait almost 5 hrs.after long wait they gave me eletric car were charged 40%.I was told next day to go back to the airport and awitch regular car still no available, in Dallas no enough charging stations I had pull the car and ask help for friends ,I coudnt go places suppose to go.totaly wasted my time and money.i will never rent thrifty. read more

Thrifty Car Rental - Car Rental Near Me - NEWARK AP, New Jersey

I prepaid and booked with Expedia.com. At the end of my rental, I was charged once again by Thrifty. I have been trying to get it resolved for several days and their customer service is the absolute worst. Impossible to get a live person to talk to in order to resolve quickly. Instead, it is an endless rabbit hole of telephone prompts or useless online help. I will never rent from Thrifty or Dollar again. read more

The worst car rental experience I ever have with in this company. When I said worst is beyond compare. I'm surprised they still on the business. Calling for business bureau's attention or consumer affairs this needs to be audited. This company is a thief, I promise myself that I will never ever again deal with this company as long as I live on this earth. I don't usually leave reviews on all- my not so pleasant experiences I have encountered sometimes every day in my daily lives but this was the worst plus nightmare, (worst nightmare) Very rude customer service. They weren't so helpful at all. Friendly? gush! They probably didn't they -kindness is free and it feels good when putting it in to practice- It seems to me that they are very trained not to informed customers of their hidden charges. They are very rude ofc! They are very intimidating and they are very good at it too. I know every body needs a job so we need to keep and follow company policy, but hey for goodness sake, find another one if you're aren't happy. My one day rental would've cost me $440 at a $39 rate for the car rental unit, (sedan not SUV) I went to speak to somebody in the office because oh hell yah, i will not stay quite about this horrible charges. So the there("guy/not sure if he's the manager) was able to bring it down to $300ish- my jaw was still in shocked even when I glanced that $300 and he considered it to that he gave me a huge amount of discount. So pls, try to avoid to deal with this company. read more

Came into the rental trailer at 11pm on October 30, 2023. A lady wearing a purple coat with matching glasses and nails comes out. She sets her cell phone adjacent to her monitor and appears to start steaming a video. She was maybe 50% engaged in the interaction and even at times paused for periods of 30 seconds when something interesting showed on on her phone screen. Normally I would say something, but it was within an hour of closing and I just wanted to get my rental and get out of there. Really painful experience giving my contact information to someone verbally who's focused on a video streaming. Mentioned this to the attendant as I left the lot and he said that they've had some bad new hires. read more

Awful made a reservation online a month ago when we arrived at Newark Airport to get it we had to wait on their line to get the car for one hour, the rude worker said he had no cars no keys after we paid. I said, what are you talking about? He just wouldn't give me a clear answer. He told me I'll call you when I have one, meanwhile five people behind me got cars and keys, two times I went to the desk and said what am I waiting for? I have to be somewhere and I've been here for almost 2 hours. They said to me I told you we don't have any cars!, we will call you. So a woman there that worked in another car booth said why don't you go see the manager in the Hertz building, I did he got my car the exact one I wanted in five minutes I complained to corporate, and they never answered me. I will never rent from them again.. read more

The first and last time I will ever use this scam company. I booked through Orbitz and the total cost should have been $463.08 + gas these thieves charged my card $963.98 + gas with all kinds of airport fees which were already paid through Orbitz, check receipt Payment details Car rental fee $345.84 Taxes and fees $117.24 Total $463.08 Paid $345.84 [Visa 2792] Pay at pick-up $117.24 The total price includes all mandatory taxes and fees. All I should have owed was $117.24 + gas. This company is impossible to deal with, hard to get anyone that speaks English and you go round and round with zero results. By the way Orbitz wasn't any help on this matter read more

Recently I rented a car from Thrifty at Newark liberty airport in NJ. What a bad experience. Staff unable to tell me where I could charge an electric vehicle, so I switched to a gas vehicle and paid additional money. When leaving the garage I was held up for 15 minutes at the gate, because the car they told me to take was the wrong car. The reason I waited was so they could update the information on the vehicle I was given. The attendant never told me until I asked what was going on. Then I left and as I was pulling on the highway and ramping up my speed the hood flew open and blocked my view, luckily I was able to get to the shoulder before causing an accident. The hood was never fully closed. The next issue is that the vehicle had a pungent smell. So I stopped at the nearest rest stop and while trying to locate the bad smell, I found the source of the smell in the back seat. It was a bag of marijuana. I threw it out in the garbage at the rest stop and went on my way. Lastly the brakes were not good on the car because when breaking at higher speeds the vehicle vibrated a lot. I called customer service and they removed the up charge to the gas vehicle. I sent an email to hertz customer service and they received the email and said someone would get back to me in uptown 10 business days. Well I have not heard from them. I even sent a follow up to that email and still silence. Very bad vehicle and very bad customer service. There are other companies out there , so maybe try them out but stay away from thrifty/hertz. read more

really really bad Experience, got to p3 in ewr , The car rental area and could not find a sign to where thrifty was. That was 10-15 min then I stand in line, maybe 10-12 people I stood in line for an hour and 40 minutes. W get the car after nearly 2.5 hours from when I started at the airport. this was a one way rental to Maryland, the only place I could return it was 707 7th street. Again 2.5 hours. you get to the address no sign no directions no one knows anything about them finally I see Hertz on 616 7th street Apparently that's where it was, but no one in the office. I finally find a phone to call on google a lady answers and says you need to come to the garage of some mall. It's n read more

Aside from GPS Taking us to Budget.. Everything has been Great! We dropped off our rental this morning and we had a Beautiful Clean 2020 Ford Explorer. New only had 200 miles on it or so. Friendly service and we got in and Out Fast checking in and checking out. So far So Good! read more

Thrifty Car Rental - Very Nice!! 2020 Ford Explorer. Had 200 miles on it. - Car Rental Near Me - NEWARK AP, New Jersey

Don't waste your time for the slight amount of money you'll save. I had a reservation but still waited for OVER TWO HOURS in line just to get to the counter. Then was told I'd have to wait at least an hour, if not several hours, before a car would be available. Worst car rental experience ever. read more

I should have read the reviews. I will NEVER rent with Thrifty again. I am writing this a week after my experience just to make sure I have a cool head, but here it goes. I waited an hour in line and they tried to tell me that was a GOOD amount of time to wait, even though literally every other agency in the building had only a single person at a time waiting. I had done a pre-check-in with my information, but that didn't make any difference. The wait was SO excruciating that, had I known, I would have just eaten the cost of the reservation and made another one with a company that was 10 feet away with no wait. Additionally, I was charged $40.00 for an additional driver. They never told me there would be a fee for adding a driver. When I called customer service, they were rude and clearly wanted to just get me off the phone. Whatever you save by going through Thrifty, IT'S NOT WORTH IT. read more