I returned a rental to this location (originally picked up from the Johnnie dodds location). The…read morereturn and checkout process was very simple and easy, I was helped right away, acknowledged when I entered, and the staff was very friendly. I had mentioned that I was heading somewhere nearby, and the employee even offered to arrange that I was dropped off there, which I really appreciated.

I rented a car because my vehicle was in the Subaru Collision Center (Google Maps says it is 2…read moreminutes from Enterprise to the Collision Center). I called and confirmed my pickup time the night before and the morning of because I had an important appointment that morning that I had scheduled 6 months prior. Pickup time was 9:00. I arrived at 8:45 to ensure I had completed my Collision Center paperwork and was ready BEFORE 9:00. At 9:20, I finally called Enterprise when they hadn't arrived. They told me they don't automatically pick people up because people are often late and they don't want to wait for them. You have to text them when you arrive. Well, you could have told me that the previous 2 confirmation phone calls! Then, I was told that they couldn't pick me up immediately that morning because they had to drop another customer off. When I finally was picked up at 9:30, it was by the car cleaning person, not the customer service staff. The person who picked me up said they are having lots of issues due to staffing shortages. Not my problem. If you can't meet commitments, you shouldn't make them. I had specifically requested a non-smoking vehicle and told them I needed that due to a health issue. No problem, EXCEPT, the car they gave me reeked of smoke and there wasn't anything else available. Their response was that even though they post non-smoking, all the cars get smoked in. Well, you do have tools to mitigate cigarette smoke beyond hitting it with an obnoxious air freshener. Deep cleaning and ozone machines are easily available. The car was not clean, but since I was running very late for my appointment, I took it and left quickly. More short staffing issues?? When I returned the car a couple of weeks later, I spoke with the woman in charge that day. She agreed to reimburse me for the out-of-pocket portion, which was not much. Well, I have been watching for that reimbursement for 4 months--nothing! I finally called today to inquire about my reimbursement and was told that she no longer works for the company. Now, I'm waiting again to see if the manager will return my call and make good on his employee's commitments or not. SO MANY EXCUSES and terrible processes. Enterprise, you have lost my trust and my business!

Enterprise was GREAT! I had reserved a convertible through Avis for 2 weeks. They didn't have any,…read moreand could not have cared less. So I went to Enterprise and they were NICE, and had plenty of convertibles... and let us choose, and again, were nice. I'm using Enterprise from now on. Such a pleasant experience :)

Ease of pickup 4/5 Cars available in class reserved 2/5…read more Requested a corolla or similar. They had a Nissan kick or camry. Helpfulness of staff 3/5. Called in to extend rental due to flight cancelation. Person kept putting me on hold. No staff assisted with original walk thru for pickup. Car itself 2/5 : our car reeked of cigarettes and weed from previous drivers. Rental car return: 3/5: signage was confusing

3 stars , Daughter rented a car, back in spring of 2018, no problem people were ok. This morning…read moreneighbor knocked on door, saying she locked herself out of the rental. (happens right ? not Hertz fault) But the rental agency did not have any keys. called roadside assistance they said they coudnt help unless we had the rental number (which was locked in car) 4 phone calls later finally they will send somebody out in 15 minutes for 75 bucks (again not too bad), its going on 1and a half hours and nobody showed up and no phone calls.

Small rental car facility, with helpful efficient staff. I was surprised by the location but, I bet…read moreit's helpful for Summerville locals.

I booked a car here literally as soon as I landed. It's located at the end of the terminal by…read moreluggage claim. I got a decent deal (slightly less than $50 a day) and at the counter there was no line (there was a huge line for Budget). After an easy check-in, I went to get a car from the rental lot. I signed up for a compact SUV and there were 5 available. I got the Ford Escape and it was clean inside, no scratches, full tank of gas, and no weird smells. I drove it around for a couple days and returned it easily within 5 minutes at the end of my stay. I got my full deposit back. Overall, I'm satisfied with the cost, convenience, and ease of renting from Alamo.

Rented a convertible. Put the top down and off we went. Weather changed and it started raining. We…read moreput the top up and were rewarded with the nastiest stench from cigarettes you could imagine. We were too far away to got back so I contacted Alamo and was told that they would make some allowances on out bill for the nasty stinking inconvenience of the car. Well, on sunny days we were fine, but, at night and on rainy days, 50% of our trip, we were stuck. Our clothes even reeked of cigarettes. Well, lo and behold, when we got the bill we got absolutely ZERO consideration for the nasty car. Imagine that. We travel a fair amount and will refuse any Alamo rental or any of the other rental car companies that they own or control. In this day and age to have a car like that is intolerable.

Torrance Gibbs was able to help, even though the wait was little, long, compared to Hertz - no one…read morewas there - it was frustrating. Budget had in the counter on Christmas day. I had an EV, Torrance Gibbs was able to fix it while I went to Garage, he is quick, sharp, highly helpful and knowledgeable. People like him make a difference... 20 years back my dream was to drive a Jeep... Sahara Jeep Wrangler... this was my dream it was costing around 30K or 40K i believe 2 decades ago. That came true, because of Torrance Gibbs intervention. I was so worried that I have never driven EV before, I was not sure what happens if something happens on electrical, where do i go... Those things were lingering. He made it easy and made it workable so that too my dream come true of driving a jeep. On the checkout Shannon was highly reasonable, quick and efficient. She can do checkout in a timely manner ...informed that I should get an email. They should be recognized. They are a great asset to this Location, CHS, SC Thanks & Best Regards, Earlier: Kathy, who is quick, sharp, intelligent and can manage many things and make the line shorter with her quick, efficient way of working - she helps both Avis and Budget in no time. She does not give reason- she noticed there were so many people ,so she came immediately from office to help clear the queue, very considerate, who were standing in CHS, SC in North Charleston (line/queue for Budget and Avis) while we came from Southwest Airlines from Baltimore, MD (February 21st 2024-Wednesday)- there were many passengers in the queue, she came and knocked off so quick and in an amicable way. Another good person to appreciate is Ms. Vickie at the gate where we had to exit from the parking lot , after she validates the license plate for the Budget car(if it is rented for you) and checks my (Florida) license to ensure we have a valid license, right rental amazingly effective. Other than the above, Good Management in Avis-Budget in Corporate is Rita Schols-Deen(Regional Administrator Global Travel, Partnerships & Associations). Again on March 22nd 2025: Saturday pick up Helpfulness of the staff at time of drop off The person i wrote down her name..and rental record slip is missing...She is outstanding, highly helpful, most effective person in the Budget Rental..The person who gave car no : 58311975. Hyundai Santa Fe - A-04... She is a great asset to Budget Rental car in CHS, SC Overall satisfaction with your rental experience great vehicle this kind of vehicle i never had in my life during rental... outstanding Vehicle Received Helpfulness of the staff at time of pick up was the best ..she is a great asset. Thanks Sri aka drjustkidding For March 22-27th 2025 Torrance Gibbs was able to help, even though the wait was little, long, compared to Hertz - no one was there - it was frustrating. Budget had in the counter on Christmas day. I had an EV, Torrance Gibbs was able to fix it while I went to Garage, he is quick, sharp, highly helpful and knowledgeable. People like him make a difference... 20 years back my dream was to drive a Jeep... Sahara Jeep Wrangler... this was my dream it was costing around 30K or 40K i believe 2 decades ago. That came true, because of Torrance Gibbs intervention. I was so worried that I have never driven EV before, I was not sure what happens if something happens on electrical, where do i go... Those things were lingering. He made it easy and made it workable so that too my dream come true of driving a jeep. On the checkout Shannon was highly reasonable, quick and efficient. She can do checkout in a timely manner ...informed that I should get an email. They should be recognized. They are a great asset to this Location, CHS, SC Thanks & Best Regards, Respectfully Submitted, Sridhar Rangaswamy ("Sri") US Trademark: 5030763 US Trademark #SN 98620494: "Promise Less/Under Promise and Deliver More" "Excellence is not an act, it is a Habit." "Honesty is the Best Policy "Be Truthful, Honest and Fair"

I reserved a car months in advance. There was only one person working at the desk inside the…read moreairport. He tried his best to handle it all but the demand kept coming. I waited in line 2 hours just to get to the desk and be informed there were no cars available; but I could wait an additional 30mins for one. I waited and walked all the way out to the garage where I found out the car assigned to me was already rented out and they'd double booked it. The gentleman at the outdoor kiosk told me all that was left was a GMC Sierra, a full size pickup truck which I had zero interest in. I was then informed I could trade it in in the morning, which cuts into my plans and wastes gas which I was responsible for.

We made reservations months in advance and day of they didn't not have any vehicles or accommodated…read moreour reservation in any way but to cancel it. If you need a car, Mae sure you get it at the airport. Even customer service over the phone was sub par.

I reserved a car three months ahead at this in-town location because it was convenient and I…read moreobtained a great rate for a one-day, one-way rental to Sarasota, FL. Pick-up went fairly smoothly until I hit two surprises: $200 deposit charged to my credit card was never disclosed; I reserved an economy car and was forced to take a Mazda CX-9 AWD SUV ... that smelled of cigarette smoke in a No Smoking vehicle! The gasoline for my trip cost MORE than the rental itself!!! Needless to say, I will not rent from this location again.

My car was hit by another car on the street. Called National roadside assistance and National…read morearranged a tow and said that a ride would be provided to get a replacement car. The tow arrived and the ride never came. I used Uber for the remainder of the time. My status shows that I still have the car, which is a problem, since I rent a car every week for work. I have called customer service and they say that they can not help me, on the Charleston Airport can. The airport never answers the phone. Customer service has tried, no answer. The claim from customer service is they have sent the branch messages, but nothing has happened. It appears no one cares. The last call I was told to go to the airport in person. That really does not work when I do not live in South Carolina. National non-existent customer service, Charleston Airport National no follow-up. I am almost 2 weeks into this incident and still not resolution.

I've always had great experiences at National Car Rental, they are always professional and easy to…read morework with however my visit at this location was a complete bust. After having to deal with multiple flight cancellations and almost 15 hours wasted at the airport I decided to attempt to rent a car and drive to Savannah, GA to catch the only flight left to get me back home to TX. The rental office was closed when I arrived, they open at 7. When 7AM struck there was no sighting of any employees working. 20 minutes later rep finally shows up with zero sense of urgency, doesn't acknowledge me or anyone else in line, types on the computer (logging into his account I guess) and then says he can help me a few minutes later. No hello, good morning, or anything. I let the rep know that I would like to reserve a car and that I have multiple free rental rewards on my account and that I would like to redeem one of those to make my way to Savannah. He said he could not help me because he's unable to make reservations and I would have to do it through the app or make a phone call. That was shocking to me but I didn't make a big deal about it and said ok. I kindly asked for the phone number for customer service so they could help me and he couldn't even give me that. The rep said I could Google it. Really National? Do better. Whoever the dude was that you had working on 6/27/2023 at 7AM needs some serious retraining.

Executive Management…read more Good Morning Gold # Presidents circle Park place Hanahan SC 29410-2899 Normally i am used to send only to CHS Airport I need to still inform Hertz Club for Sport award where i am now part of it 1. Jay - was kind enough to help me to keep the time 17:30 PM on Friday 2. today the remote was not working, it was raining, i need to be at office my family was calling what not - all at the same early morning 3. i work for department of Defense - Military at SPAWAR Anthony was quick to tell how to get the key out 2. he was able to help me how to start the car They both excelled in their work - this way if i can put a good note please Thanks again sri As you all know i speak my mind - other than getting SUVs in CHS airport and taxes- this is more cheaper or lesser but we get an upgraded car they call me in the evening DrJustkidding -as you can see that or sridhar-rangaswamy.com Desk is 1 843 218 5552 Cell phone is evening after 7 pm and weekends 1 407 310 7933 i should not forget since i take up too many things it will be forgotten Good karma should not be forgotten

Sooth process from reservation thru rental, plus free upgrade. All this at a reasonable price. Much…read moreless expensive that getting a car at the airport counter for sure.

I had a surprisingly good experience with Thrifty at Charleston airport .... I am not a fan and…read moretypically avoid Thrifty but had to use them. We arrived in the late afternoon, no line, we were helped right away and in and out. The service was good both for pick up and drop off. The only complaint would be the car was very dusty when we picked up (as were many of them - I looked to see if we could get a clean one). But best Thrifty experience I've had in a long time.

Not only did we receive a good price but great customer service . on our latest trip while we…read morewere away from the car, a school bus backed into it. Thrifty made the experience of this extremely easy to get accepted the police report and paperwork with these and car quickly and easily. this experience filled our mind with what are we going to do now thoughts, thrifty, set a reminder at ease with the ease in which they took care of the situation. I will definitely use thrifty rental car again in the future.. Thank you Thrifty Rental car.

After landing at Charleston Airport, we called the car rental, and it took them 35 minutes to send…read moretheir shuttle. I don't care if we are 2 or 6, if you are saying the shuttle is available in 15 minutes, do send it within that time window. We reached the rental counter, it is 3-4 miles away from the airport, and it is just like your neighborhood rental agency. Not a fancy agency, with no crowd, we got our car, inspected it, did some signatures, completed the formalities and we're good to go. The car was good, we completed our trip and returned the car in very good condition. (we don't smoke, drink, or throw trash in the car), not even candy wrapper. They inspected it and it was all good. Luckily this time we found the shuttle on the spot, so reached the airport in 5 minutes. We did pick up and drop off our car at noon, but it's not 24x7 so be mindful of that. Overall experience was smooth, with no hassle, they delivered the car that was booked. Not trying to sell anything extra.. overall 4/5

No. Just no. I don't know where to begin. We thought this place was on site at the airport but…read moreit wasn't. Shuttle picks you up and drops you off and it's not. However, you still get hit with a lot of fees including an airport tax! Waited 40+ mins in line because there were only 2 people checking in and one of the people didn't have his insurance information including policy number and expiration date (yes, they ask... seriously?) Car wasn't washed or vacuumed and had stains on the seats despite it being a newer car with only 20k miles. The woman helping us washed it quickly but the vacuum was not available. 20+ mins more and we were finally able to go. Car had dings and dents all over the place and some bad ones too - I made sure to take pictures in case there were issues later. Upon return, delay again because no one was at the counter. Finally someone came out. Said shuttle was down so they were bringing people in a minivan back and forth and limited to 4 people. Lenny, our driver back to the airport started by saying "Hi, I accept tips"... yep. Got it. He didn't even handle our carry-on, we did. Got to the airport after him telling us a lot of wild stories, and we left to go inside and he said "What, no tip? See.. I knew it!" Great southern charm, Lenny. Car is roughly $35/day plus all kinds of fees -- so be careful. I'd stick with the on site places. This was no bargain.